Why might I see error code Why might I see error code 101038 on the Workstation client when pairing my mobile device?

Issue:

This error indicates that the user was trying to pair the mobile app with the computer, but the computer paired already. 

 

Resolution:

Please follow these instructions to resolve the issue:


1. Open the HYPR App on the mobile device
2. Remove the existing computer if it was paired already (tap and hold the computer button and click on the remove button)
3. Try to pair the computer again

Re-install the app and try to pair again if the steps above did not solve the issue.

 

Additional Information:

If the issue persists - record the tracer ID displayed on the error screen escalate the Control Center Administrator to analyze logs for further diagnostic. 

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