Why might I see error code 1201022 on the Workstation client when unlocking my computer?

Issue:

The authentication failed due to the presence of another pending authentication request. This usually happens when the user canceled or failed the first authentication attempt and initiated the second one right away. HYPR allows only one user authentication per minute so that the server will cancel the second authentication attempt.

 

Resolution:

Please follow these instructions to resolve the issue:

1. Wait at least 1 minute
2. Restart the HYPR App on the mobile device
3. Try to authenticate again

 

Additional Information:

If the issue persists - record the tracer ID displayed on the error screen escalate the Control Center Administrator to analyze logs for further diagnostic. 

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