Why might I see error code 1470002 on the Workstation client?

Issue:

This error indicates that the workstation client experienced an unrecoverable error.

Resolution:

Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

Additional Information:

Advanced troubleshooting

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