Why might I see error code 1570002 on my workstation when pairing my mobile device?


This error indicates that the workstation client experienced an issue with the network.


Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

Additional Information:

Advanced troubleshooting

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