This error indicates that the workstation client does not detect an internet connection.
Please follow these instructions in order to resolve the issue:
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
3. If the issue persists - restart the HYPR service from services.msc and try to pair again.
4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
Why might I see error code 1570001 on the Workstation client?
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