Why might I see error code 1550007 on my workstation client?

Issue:

This error indicates an unknown event which is uncommon. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

Resolution:

Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

Additional Information:

Advanced troubleshooting