Why might I see error code 1550001 on my workstation when pairing my mobile device?


This error indicates that the workstation client may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by an invalid certificate template name during enrollment or that the certificate template does not exist.


Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may check the registry editor to see the configured certificate template and should ensure the name matches the configuration in AD Certificate Authority configuration. 

Additional Information:

Advanced troubleshooting

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