Why might I see error code 1530002 on my workstation when using my security key?

Issue:

This error indicates the user has entered in an incorrect PIN for a security key during pairing or logging in. As compared to Mobile App users, Security Key users are required to enter a PIN to accomplish multifactor authentication. When the user experiences this error, they will need administrator support to unlock their security key.



Resolution:

Please follow these instructions in order to resolve the issue:

1. If you have a management PIN or a backup PIN method provided by your administrator, try this PIN at your next attempted login session.

2. If you do not have a secondary method to use your security key, reach out to your support team for further assistance.

 

Additional Information:

Advanced troubleshooting

Was this article helpful?
0 out of 0 found this helpful