Why might I see error code 1430001 on the Workstation client when pairing my mobile device?


This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation.


Please follow these instructions in order to resolve the issue:

1. Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.

Additional Information:

Advanced troubleshooting

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