Why might I see error code 1550009 on my workstation when pairing my mobile device?


This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the control center settings being in conflict with the type of end user seeking to pair and use the product.


Please follow these instructions in order to resolve the issue:

1. An admin may need to validate on the control center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success.

Additional Information:

Advanced troubleshooting

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