Why might I see error code 1550008 on my workstation client?


This error indicates that the workstation client does not detect an internet connection.


Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

Additional Information:

Advanced troubleshooting

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