Why might I see error code 1550008 on my workstation client?

Issue:

This error indicates that the workstation client does not detect an internet connection.

Resolution:

Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

Additional Information:

Advanced troubleshooting