Why might I see error code 1550003 on my workstation when pairing my mobile device?

Issue:

This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by Active Directory Certificate Service not working properly.  

Resolution:

Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

Additional Information:

Advanced troubleshooting