Why might I see error code 1550003 on my workstation when pairing my mobile device?


This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by Active Directory Certificate Service not working properly.  


Please follow these instructions in order to resolve the issue:

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

Additional Information:

Advanced troubleshooting

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