HYPR Error Codes Troubleshooting Table

Overview

The table below will help Admins determine the root cause for each error returned to the user in the iOS, Android, macOS, or Windows Apps.

  • Error Code: The error code presented to the user.
  • Cause: The root cause of the problem.
  • Recommended Resolution: Action required to resolve the issue.

Root Cause Tracing

Prefix

Error Cause 
iOS Android Server Mac OS Windows
10 11 12 14 15

 

(Windows) WorkforceAccess v6.2.0+

Error Code Cause Recommended Resolution
1520001 There appears to be an active device registration in progress, or else a previous attempt at registration may not have timed out yet.

Wait 3 minutes then try to register again. This should allow enough time for any pending requests to complete. If the error reoccurs, reboot the computer and try again.

1520002 The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process.

1. Make sure the workstation has a reliable network connection then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again.

1520003 The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process.

1. Make sure the workstation has a reliable network connection then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again.

1520004 The workstation client isn't configured properly. The cause might be an invalid URL, incorrect app ID, or a problem with one of the other installation parameters.

Verify that all the workstation client configuration parameters are set correctly (RP URL, Application ID, Pinning Key hash, and Install Token)

1520005 Failure to deregister a device. This may occur for several reasons, including a delay on the server.

1. Wait 2 minutes and then try to deregister again. This should allow enough time for any pending requests to complete. 2. If the issue persists, try to deregister using the mobile app (long press on the workstation icon, click Computer Details, and delete the connected device).

1520006 The workstation isn't on an authorized network, which prevents the pairing process from generating a certificate with the domain. This issue may also be experienced when proxies are involved in the routing connection.

1. Make sure the workstation is connected to the correct network (office or VPN) then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again.

1520007 Failed to write the certificate to the Security Key.

 

1521001 There was a problem with the API endpoint protection token exchange request.

Check the HyprOneService log files on the workstation for more information

1521002 The workstation client does not have an API endpoint protection Install Token.

Verify that the Install Token value in the workstation client install parameters is set correctly

1521003 The workstation failed to save an API endpoint protection Exchange Token to replace the Install Token.

Check the HyprOneService log files on the workstation for more information

1521004 The API endpoint protection token exchange request didn't return a valid Exchange Token.

Check the HyprOneService log files on the workstation for more information

1521005 Exception processing the API endpoint protection token exchange response.

Check the HyprOneService log files on the workstation for more information

1521006 The API endpoint protection Exchange Token is invalid.

If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.

1521007 Access to the API endpoint protection Exchange Token denied due to a deviceID, rpAppId, or machineId mismatch.

If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.

1521008 Invalid or expired API endpoint protection Install Token.

Provide a new Install Token value in the workstation client configuration settings

1521009 Access to the API endpoint protection Install Token denied due to a deviceID, rpAppId, or machineId mismatch.

Provide a new Install Token value in the workstation client configuration settings

1522001 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522002 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522003 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522004 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522005 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522006 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522007 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522008 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522009 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522010 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522011 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522012 This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522013 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522014 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522015 This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522016 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522017 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522018 This error code is used only for log analytics and isn't displayed in the user interface.The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522019 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522020 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522021 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522022  This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522023 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522024 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522025 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522026 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522027 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522028 This error code is used only for log analytics and isn't displayed in the user interface.

The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1523001 This error code is used with success audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface.

 

1523002 This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code is used when a more specific error code isn't available (1523003, 1523004, or 1523005).

Consult the 'message' and 'extendedMessage' event fields for information about the specific failure.

1523003 This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting HYPR application logs.

Consult the 'message' and 'extendedMessage' event fields for information about the specific failure.

1523004 This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting Windows event logs.

Consult the 'message' and 'extendedMessage' event fields for information about the specific failure.

1523005 This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while uploading the collected logs to the RP Server.

Consult the 'message' and 'extendedMessage' event fields for information about the specific failure.

1530001 If the "Require User Presence" option is turned on in the Control Center, users must type in their current password when pairing a device to validate that they are the employee who is logged into the workstation. When this is incorrectly entered, for example if a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete.

 

1530002 An invalid security key PIN was entered while pairing or logging in. In contrast to Mobile App users, security key users are required to enter a PIN to accomplish multifactor authentication.

Use an administrator-provided management PIN or a backup PIN method at the next attempted login session.

1540001 The pairing process was manually canceled. Typically this is a user-chosen action.

If the pairing process was inadvertently canceled, wait 2 minutes and before attempting to pair the device again. This should allow enough time for any pending requests to complete.

1550001 The workstation client is using an invalid Certificate Template name.

Make sure the Certificate Template name in the workstation client configuration settings matches the template that was set up in Active Directory Certificate Services (AD CS).

1550002 The user isn't authorized to enroll a certificate for the certificate template type.

An AD administrator should use the Certification Authority console on the Windows server to verify that the user is included in the "Group or user names" list under Properties>Security for the certificate template.

1550003 The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by Active Directory Certificate Service not working properly.

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - guide the user to reboot the workstation before trying again. 3. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

1550005 The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the value of the public key pinning having been set to an invalid entry.

1. An admin may validate that the correct value is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

1550006 This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the registry values having been set to an invalid entry or having experienced an issue during installation or upgrade.

1. An admin may validate that the correct values reside in the user's registry editor is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

1550007 Indicates an unknown event. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

1550008 The workstation client does not detect an internet connection.

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.

1550009 The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the Control Center settings being in conflict with the type of end user seeking to pair and use the product.

An admin may need to validate on the Control Center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success.

1550010 The user is trying to enroll a security key using a local user account.

At this time, only domain-joined user accounts are supported for certificate based security key login. Local user account enrollment for security keys are not currently supported without the use of a mobile app.

1570001 The workstation client does not detect an internet connection.

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

1570002 The workstation client experienced an issue with the network.

1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

1570003 The workstation client experienced an unrecoverable error.

1. Restart the HYPR service from services.msc and try to pair again. If the user cannot restart the HYPR service, ask the user to reboot their workstation. 2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

1570004 Switched from WebSocket to REST API polling.

The workstation encountered network errors when using a WebSocket, so it switched to REST API polling.

1570005 Switched back to WebSocket from REST API polling.

The workstation switched back to using a WebSocket.

1580001 Failed to write the certificate to the Security Key.

 

1590001 The Control Center API version is less than 4 or not defined and a QR code cannot be generated.

Validate the Server version and update if necessary.

1590002 The Control Center failed to generate a QR code.

Check the Control Center Audit Trail or logs.

1590003 The Control Center believes the workstation client doesn't support QR code functionality

Validate the workstation client version and update if necessary.

1590004 A problem occurred during QR code request and response processing.

Analyze the HyprOneService logs to see if there's a Control Center issue.

 

(MacOS) WorkforceAccess v6.2.0+

Error Code Cause Recommended Resolution
1410001 This error indicates that the workstation client experienced a general error. When encountering this error, you will often be presented information for troubleshooting inline with the error. Generally retrying the pairing process will resolve itself. If this does not work, ask the user to reboot their workstation.
1410002 This error indicates that the install token specified at installation time is not valid for this workstation. 1. Check that the token has been inserted correctly and hasn't been revoked.

2. If the error persists, obtain a new token from your system administrator and retry.
1420001 This error indicates that the workstation client experienced a network error and a new attempt has been started. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420002 This error indicates that the workstation client experienced a network error during new device pairing. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420003 This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server during a step in the pairing process.
1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420004 This error indicates that device pairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420005 This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. 1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1430001 This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation. 1. Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1430002
This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process.
1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1440001 This error indicates that the user canceled the pairing process when asked to confirm their authorization with their current password. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. During the step where a prompt appears, do not dismiss it. Enter your credential to complete pairing.
1450001 This error indicates that the workstation client experienced an error while unlocking the user. Wait 2 minutes and then proceed to authenticate again. If this does not resolve the issue, try a reboot and see if the issue persists.
1460001 An attempt to login on a web site using the same session used on the workstation (Desktop SSO) failed

1. Ensure that you authenticated on the workstation using HYPR.

2. If the error persists, contact support.

1460002 Desktop SSO isn't turned on for this HYPR server.  
1470001 This error indicates that the workstation client experienced an issue with the network. 1. Make sure that Server URL is reachable from the web browser on the same computer. You can try to login to your Control Center

2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
1470002 This error indicates that the workstation client experienced an unrecoverable error. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
1420006 This error indicates that the certificate to be associated with the user could not be generated or installed in the system. This may happen for a number of reasons, including instability in the network connection with the domain controller.

1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.

1420007 This error indicates that the macOS LDAP repository didn't have an entry for the current user's Certification Authority.

1. Using Directory Utility, check that the LDAP configuration has an entry in the CertificateAuthorities section of the node "/Active Directory/DOMAIN/All Domains"

2. If the issue persists, try re-joining the domain

1420008 This error indicates that the Kerberos username isn't in the format user@fully.qualified.domain.name.

1. Check that the Kerberos name of the user (e.g. by running klist) is in the form user@domain.address

2. If the issue persists, try re-joining the domain

1420009 This error indicates a problem trying to contact the Certification Authority server.

1. Check the network connectivity with the server hosting the domain controller

2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration

1420010 This error indicates an authentication problem trying to contact the Certification Authority server.

1. Check the network connectivity with the server hosting the domain controller

2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration

1420011 This error indicates that the certificate template specified in the configuration file is not valid.

1. Check that the CertificateTemplate setting in the HYPR WFA application references a certificate template that the domain controller has published, and that is readable by the user

2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration

1420012 This error indicates that the Certification Authority server could not complete the operation.

1. Check the logs in the domain controller; if the certificate has been issued but it's waiting for approval, ensure the configuration is changed so that the certificates are immediately issued when requested

2. Perform the necessary changes to the server configuration

1420013 This error indicates that the clock of the computer is not synchronized with the clock of the Certification Authority server. Verify the date and time settings on the domain controller and adjust the clock on the client computer so that it is aligned with it, then retry the operation
1420014 This error indicates that the certificate issued by the Certification Authority could not be imported locally. Verify that the certificate template defined on the domain controller is using the RSA cipher with 2048 bits
1420015 This error indicates that the Kerberos ticket of the user has expired 1. Renew the ticket by using the kinit utility
2. Retry the operation

 

(Server) HYPR Server v6.2.0+

Please note that these errors could be displayed in the mobile application as well. It indicates that the root cause of the problem is the server related error.

Error

Code

Cause Recommended Resolution
1201001 Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request.

1. Check the logs for any indications of server failures. 2. The user can retry after a minute.

1201002 The user already has a pending registration request.

Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.

1201003 This error indicates that the push provider is not configured for this application.

Configure a Push Provider in the Control Center.

1201004 The user has a pending request with the same ID.

Wait for session to timeout over a minute or so. Re-try: a Registration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.

1201005 The session provided is not valid.

Wait a minute and try again, or contact support if the issue persists.

1201006 The client or device software version is incompatible with the server.

Please contact support to confirm that you have the correct software version.

1201007 The registration request is invalid.

Try again after a minute or contact support if the issue persists.

1201008 This error indicates that the client cancelled registration and the current operation cannot proceed.

Wait one minute and try again.

1201009 An authentication or registration attempt already exists.

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.

1201010 This error indicates that an invalid image was uploaded.

The max file size is 256kb. Please try again with a smaller image.

1201011 The session is not valid for this request because it has timed out. It took too long to complete the action.

The user should restart the app and try to authenticate again.

1201012 The current machine does not exist in the user's session.

Wait one minute for the session to expire, and then try again.

1201013 The request is invalid for the user's session.

Wait one minute for the session to expire, and then try again.

1201014 The user's session cannot be found.

Wait one minute for the session to expire, and then try again.

1201015 This error indicates that there was a problem registering the user for push notifications.

The administrator should check that the API token is valid in their push notification settings.

1201016 The user's session cannot be found.

Wait one minute for the session to expire, and then try again.

1201017 This indicates that there was an internal error creating an SSL client.

Wait one minute and try again. If the issue persists, contact HYPR support.

1201018 Registration failed due to a timeout.

The user can wait a minute and try again.

1201019 There was an issue communicating with the client.

Wait one minute and try again.

1201020 The sessionId provided in the request is invalid.

Wait one minute for the session to expire, and then try again.

1201021 There was a problem updating the status for the machine.

Check that the machine is paired and try again.

1201022 The authentication failed due to the presence of another pending authentication request.

Wait for a minute and try again.

1201023 The operation failed due to invalid request parameters.

Wait for a minute and try again. Contact support if the issue persists.

1201026 An authentication or registration attempt already exists.

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.

1201027 There's a pending unpairing request for this device.

Ensure that another de registration attempt is not in progress. Wait for a minute and re-try.

1201029 Invalid Workstation Configuration.

Verify that the Workstation settings for this application are correct.

1201030 Issue occurred with Workstation Lock.

Wait for a minute and try again. Contact support if the issue persists.

1201031 Registration canceled by client setup.

Wait one minute and try again.

1201032 The machined display name for the provided rpAppId is not found.

Verify that the appId is correct and that it currently exists and try again.

1201033 Invalid username provided.

Verify that the username is correct and that it currently exists and try again.

1201034 There was a problem deleting the user.

Wait for a minute and try again. Contact support if the issue persists.

1201035 The machined display name for the provided rpAppId is not found.

Verify that the appId is correct and that it currently exists and try again.

1201036 The display name for this machine could not be found.

Verify that the display name is correct and that it currently exists and try again.

1201037 There was an issue with Workstation Web Login.

Wait for a minute and try again. Contact support if the issue persists.

1201038 The information collected during the registration process cannot be saved.

Wait for a minute and try again. Contact support if the issue persists.

1201039 During the registration process, a caller sent a request that is incompatible with the current state of the registration.

Wait one minute for the session to expire, and then try again.

1201040 There was a problem retrieving FIDO2 OOB Request.

Wait one minute for the session to expire, and then try again.

1201041 Cannot find a feature with the given name.

Verify that the flag name is correct and try again.

1201042 This feature flag is deprecated.

Cannot update a flag that is deprecated. Vertify the flag name is correct.

1201043 Cannot find a magic link entry for the token given.

Verify that the token is correct and try again.

1201044 Magic link is not valid for the token given.

Verify that the token is correct and try again.

1201045 This feature is not currently enabled.

Please enable this feature flag and try again.

1201046 Endpoint API token invalid or expired.

Verify that the token is correct and try again.

1201047 No registration record for this device and rpApplication.

Verify that the token is correct and try again.

1201048 Token not found.

Verify that the token is correct and try again.

1201049 The SSO challenge is not found in the cache.

Try again. Contact HYPR support if the issue persists.

1201050 Signature validation failed.

Try again. Contact HYPR support if the issue persists.

1201051 Public key not found in certificate.

Try again. Contact HYPR support if the issue persists.

1201052 The deviceID, rpAppId, or namedUser is null.

Try again. Contact HYPR support if the issue persists.

1201053 Reseting magic link, as it was clicked and no devices were registered.

 

1201054 Error locating the original request to enroll certificate for this Workstation

 

1201055 Failed to submit certificate enrollment request for the Workstation

 

1201056 Failed to submit certificate enrollment request for the Workstation

 

1202001 This error indicates a generic server issue.

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR support.

1202002 The user does not have any registered devices for the rpAppId.

The user should register a device under the requested application.

1202003 The request provided invalid data.

Try again. Contact HYPR support if the issue persists.

1202004 The provided access token is invalid.

Check the access token supplied in the API request. Re-issue a new access token if needed.

1202005 This error indicates that the current license is invalid.

The administrator should check that the license server is reachable and that a valid license has been applied.

1202006 Could not find corresponding pin request from client.

Try again. Contact HYPR support if the issue persists.

1202007 This indicates that an internal service was not reachable.

The administrator should check that all services are available and running.

1202008 This indicates that the license server is not reachable.

The administrator should check that the license server is available and running.

1202009 An invalid application was used.

Check that you have created and set up the application in the Control Center.

1202010 The FIDO operation failed due to invalid request data.

Try again. Contact support if the issue persists.

1202011 The workstation session was not found.

Wait for session to timeout over a minute or so. Re-try

1202012 There was an issue with the websocket connection between the server and workstation.

Use Offline Mode or restart the computer and try again.

1202013 Authorization between the device and workstation failed.

Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode.

1202014 The Control Center failed to reach the UAF server.

Check that the UAF server is running and reachable.

1202015 This error indicates an issue with extensions.

Try again or contact support if the issue persists.

1202016 The workstation does not appear to be registered.

Try again or contact support if the issue persists.

1202017 This error indicates a problem with the SSL certificate.

Ensure that the certificate is in the correct format and try again.

1202018 This error indicates an issue creating a session.

Code problem. Admin to check logs for session creation problem.

1202019 Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID.

Admin to check CC for policy setup.

1202020 The application setup is incomplete or incorrect.

Please ensure that the action ID is configured for RPAppId in the Control Center.

10202021 Invalid data request object was received.

Please ensure configurations are valid and try again.

1202022 Could not find the device requested.

Please make sure your device has been paired with the computer.

1202023 There was a problem sending push notifications to the user.

Please make your device is paired, and push notifications are enabled.

1202024 There was an issue finding the user for the requested application.

Please ensure your device is registered to login with this website.

1202025 The operation on the workstation has timed out.

Wait one minute and try again.

1202026 There was an issue with push provider configuration.

Please make sure push notifications are enabled, and your device has been paired with the device manager.

1202027 There was an issue with push provider configuration. Either push is disabled or the url is null.

Check Control Center logs and contact HYPR support for assistance.

1202028 There was an issue with the challenge used in the FIDO operation.

Wait a minute and try again, check the audit log within the Control Center.

1202029 There was an error in the adapter processing. The adapter URL is not correct.

Admin to ensure that the adapter url is valid and reachable from the server.

1202030 There was an error in the adapter processing. This was the resulting response bean from the adapter.

Admin to check server logs for extension problems.

1202031 There is an issue with the extension JAR package.

Please ensure the identity provider extension follows the rules, and try again.

1202032 Failed to stop or unload the extension.

Please ensure the identity provider extension follows the rules, and try again.

1202033 Failed to load extensions. Path:

Admin can look at server logs for failure details. Usually, it's filesystem permissions issue.

1202034 There was a problem with your identity provider extensions.

Admin to check server logs for the specific extension problem. A run time exception for a 3rd party product is not known to the server.

1202035 Failed to initialize server cache.

Server is not able to load applications from server and/or cache them. Check server logs for root cause.

1202036 Mobile device record not found on the server.

Might indicate a registration problem or perhaps the mobile device has been unpaired by the user.

1202037 HMAC of the msg payload is invalid.

In some APIs the device supplies an hmac of the msg. This allows us to confirm the integrity of the msg. Try re-registering the mobile device.

1202038 Device key in the request is invalid.

Registration data could be corrupt. RP app or the server might not be the one we registered with.

1202039 When revealing recovery pins, no existing device registrations found. The search was by machineId, rpAppId, deviceId and machineUser.

Do a registration if it is a new device or an authentication other wise. Make sure recovery pins are enabled in the control center.

1202040 MachineName not found. No matching MachineId found for machineName.

For retrieve recovery pins API, the machineName is the diplayed name. It is used to find the machineId to query the existing device registrations. Solution is to provide an existing machineName.

1202041 To validate the recovery pins auth, a key agreement handshake component was missing.

Restart registration or authentication. As last resort Admin can look at the registration table in the db.

1202042 Validation of publicKeyAgreementAuth or recoveryPinsAuth failed.

There is a mismatch on the keys used to sign the uath. Will likely be a legit invalid case and someone is trying to send the wrong keys.

1202043 Invalid recovery pins, due to invalid recovery pins auth.

Do a registration or authentication with a new device.

1202044 Unable to lookup null/empty sessionId.

Wait a minute and try again, check the audit log within the Control Center.

1202045 Push msg being requested is not available.

Device is requesting a Firebase msg from the server via poll. However the msg is not available. This may happen when the msg is expired or the HMAC is incorrect.

1202046 Invite to onboarding user was not able to be sent.

Wait a minute and try again, check the audit log within the Control Center.

1202047 Onboarding was not able to communicate with the SSO Provider.

Wait a minute and try again, check the audit log within the Control Center.

1202048 User may already exist.

Try another username.

1202049 SSO User does not exist.

Try another username.

1202050 Onboarding tenant ID not found.

Try a different tenant id.

1202051 Onboarding Service unavailable.

Onboarding Service is only available on HYPR Cloud.

1202052 User already invited.

The username for this RP App has already been invited and a magic link has already been generated for them. Try another username or use Resend Invitation to send a new invitation to this user.

1202053 QR Authentication is disabled.

Verify that QR Authentication is set to enabled and try again.

1202054 Invalid server configuration.

Please check config on the Control center UI.

1202055 Username alias that was entered already exists for a user.

Please choose a different alias and try again.

1202056 Keycloak Realm creation failed.

Please retry the integration.

1202057 Keycloak Realm Token failed to be retrieved.

Please retry the integration.

1202058 Failed to retrieve Keycloak SAML metadata.

Please retry the integration.

1202059 Failed to CREATE Auth Flow.

Please retry the integration.

1202060 Failed to ADD Auth Flow to Realm.

Please retry the integration.

1202061 Failed to GET Auth flow.

Please retry the integration.

1202062 Failed to create client scope.

Please retry the integration.

1202063 Keycloak failed to create OIDC client.

Please retry the integration.

1202064 Keycloak failed to create SAML client.

Please retry the integration.

1202065 Failed to get keycloak execution flow.

Please retry the integration.

1202066 Failed to configure Keycloak Authenticator.

Please retry the integration.

1202067 Failed to enable Keycloak Authenticator.

Please retry the integration.

1202068 Failed to get Keycloak Secret.

Please retry the integration.

1202069 Failed to delete keycloak realm.

Please retry the integration.

1202070 Failed to create user in realm.

Please retry the integration.

1202071 Failed to get a user from realm.

Please retry the integration.

1202072 Failed to delete a user from realm.

Please retry the integration.

1202300 Failed to configure CC Extension.

Please retry the integration.

1202301 Failed to Configure CC Extension for Azure.

Please retry the integration.

1202302 Failed to get CC CSRF Token for integration operations.

Please retry the integration.

1202303 Failed to generate API Tokens for integration operations.

Please retry the integration.

1202500 Failed complete AzureAPI call.

Please retry the integration.

1202501 This indicates that the license validation has failed.

The administrator should check that the correct license has been provided.

1203001 Failed to execute FIDO2 request.

Wait a minute and try again, check the audit log within the Control Center.

1203002 Could not validate extension response.

Wait a minute and try again, check the audit log within the Control Center.

1203003 FIDO2 settings are null.

Please make sure FIDO2 settings are configured.

1203004 FIDO2 settings model is null.

Please make sure the settings model is populated and try again.

1203005 There is a problem with the METADATA.

Wait a minute and try again, check the audit log within the Control Center.

1203006 The FIDO2 server is unreachable.

Check Control Center logs and contact HYPR support for assistance.

1203007 FIDO2 settings are not currently enabled.

Enable FIDO2 and try again.

1203034 There was a problem with your identity provider extensions.

Admin to check server logs for the specific extension problem. A run time exception for a 3rd party product is not known to the server.

 

(Android) HYPR App & SDK 6.2.0+

 

Error Code Cause Recommended Resolution
11100 This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. 1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.
2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.
3. If the issue persists - Guide the user to reboot workstation before trying again.
111010 Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead. Modify your policy to use the correct AAIDs.
112001 ASM Internal Error

Internal SDK error. Check the logs for more details.

112002 ASM Internal Error

Internal SDK error. Check the logs for more details.

112003 ASM Internal Error

Internal SDK error. Check the logs for more details.

112004 ASM Internal Error

Internal SDK error. Check the logs for more details.

112005 ASM Internal Error

Internal SDK error. Check the logs for more details.

112006 ASM Internal Error

Internal SDK error. Check the logs for more details.

112007 ASM Internal Error

Internal SDK error. Check the logs for more details.

112008 ASM Internal Error

Internal SDK error. Check the logs for more details.

112009 ASM Internal Error

Internal SDK error. Check the logs for more details.

112010 ASM Internal Error

Internal SDK error. Check the logs for more details.

112011 ASM Internal Error

Internal SDK error. Check the logs for more details.

112012 ASM Internal Error

Internal SDK error. Check the logs for more details.

112013 ASM Internal Error

Internal SDK error. Check the logs for more details.

112014 ASM Internal Error

Internal SDK error. Check the logs for more details.

112015 ASM Internal Error

Internal SDK error. Check the logs for more details.

112016 ASM Internal Error

Internal SDK error. Check the logs for more details.

112017 ASM Internal Error

Internal SDK error. Check the logs for more details.

112018 ASM Internal Error

Internal SDK error. Check the logs for more details.

112019 ASM Internal Error

Internal SDK error. Check the logs for more details.

112020 ASM Internal Error

Internal SDK error. Check the logs for more details.

112501 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112502 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112503 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112504 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112505 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112506 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112507 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112508 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112509 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112510 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112511 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112512 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112513 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112514 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112515 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112516 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112517 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112518 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112519 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112520 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112521 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112522 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112523 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112524 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112525 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112526 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112527 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112528 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112529 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112530 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112531 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

112532 Authenticator Internal Error

Internal SDK error. Check the logs for more details.

113001 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113002 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113003 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113004 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113005 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113006 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113007 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113008 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113009 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113010 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113011 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113012 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113013 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113014 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113015 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113016 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113017 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113018 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113019 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113020 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113021 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113022 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113023 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113024 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113025 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113026 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113027 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113028 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113029 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113030 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113031 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113040 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113041 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113050 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113051 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113052 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113053 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113054 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113055 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113056 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113057 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113058 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113059 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113060 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113061 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113062 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113063 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113064 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113065 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113066 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113067 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113068 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113069 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113070 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113071 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113072 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113073 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113074 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113075 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113080 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113081 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113082 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113083 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113084 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113085 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113086 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113087 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113088 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113089 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113090 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113091 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113092 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113093 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113094 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113095 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113096 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

113097 Fido Client Internal Error

Internal SDK error. Check the logs for more details.

114010 Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc. Check the logs for more details.
114011 The FacetId generated by the top-level application is not present on the Fido Server. The FacetId needs to be added to the Fido Server FacetId list.
114012 There was no valid authenticator on the device that matched the policy from the server. Discovery Failed due to no Authenticator matching the policy. Check your policy that is being used for valid authenticators.
114013 The negotiated server API version is too low for the attempted operation. Upgrade the server to a version that supports the operation.
114020 The authenticator hardware is not supported on the device. Authenticator Hardware Not Supported.
114030 The attempted authenticator during an authentication is not registered. Register the authenticator before trying to authenticate with it.
114040 There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain". Correct the JSON being sent in the push notification.
114050 Permission was not given to use the camera for a barcode scan. Give permission to the application to use the camera to scan the barcode.
114060 Server sent back an error. Check server logs for more detail.
114070 Invalid SSL credentials were used. Make sure that your SSL credentials are correct.
114071 Malformed Server URL was received or set in the application. Check the URLs being set in the application or in the barcode.
114080 No internet connection. Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again.
114090 This error usually happens when the HYPR App was backgrounded during the authentication process. The user should try to authenticate again and ensure that the app stays in the foreground during the operation.
114100 Barcode scanner failed to start. Internal SDK error. Check the logs for more details.
114101 Barcode scanner received a null camera exception. Internal SDK error. Check the logs for more details.
114102 Barcode scanner received an access error. Internal SDK error. Check the logs for more details.
114103 Barcode scanner preview exception. Internal SDK error. Check the logs for more details.
114104 No barcode captured. Internal SDK error. Check the logs for more details.
114105 Barcode JSON exception. Internal SDK error. Check the logs for more details.
114110 Machine null during push notification received. Internal SDK error. Check the logs for more details.
114120 Relying Party Adapter response not valid. Internal SDK error. Check the logs for more details.
114121 Relying Party Adapter response database error. Internal SDK error. Check the logs for more details.
114122 Relying Party Adapter workstation unlock user logged out. Internal SDK error. Check the logs for more details.
114123 Relying Party Adapter workstation unlock user already logged in. Internal SDK error. Check the logs for more details.
114124 Relying Party Adapter workstation unlock authentication timed out. Internal SDK error. Check the logs for more details.
114125 Relying Party Adapter workstation unlock rejected by workstation. Internal SDK error. Check the logs for more details.
114126 Relying Party Adapter workstation unlock complete rejected by workstation. Internal SDK error. Check the logs for more details.
114130 Relying Party Adapter workstation lock failed, workstation unreachable. Check if the workstation has internet access.
114140 Fido Payload Adapter JSON exception. Internal SDK error. Check the logs for more details.
114150 Fido Client Adapter invalid activity action. Internal SDK error. Check the logs for more details.
114160 Fido Client Manager JSON exception. Internal SDK error. Check the logs for more details.
114161 Fido Client Manager could not find Fido Client Activity. Internal SDK error. Check the logs for more details.
114162 Fido Client Manager no activity status result received. Internal SDK error. Check the logs for more details.
114163 Fido Client Manager invalid activity result received. Internal SDK error. Check the logs for more details.
114164 Fido Client Manager activity data result null. Internal SDK error. Check the logs for more details.
114165 Fido Client Manager callback null. Internal SDK error. Check the logs for more details.
114166 Fido Client Manager no discovery data received. Internal SDK error. Check the logs for more details.
114167 Fido Client Manager invalid UAF intent type. Internal SDK error. Check the logs for more details.
114168 Fido Client Manager intent type missing. Internal SDK error. Check the logs for more details.
114169 Fido Client Manager missing error code. Internal SDK error. Check the logs for more details.
114170 Fido Client Manager invalid error code. Internal SDK error. Check the logs for more details.
114180 Deregister Activity not receive lower level error status code. Internal SDK error. Check the logs for more details.
114181 Deregister Activity AAIDs JSON exception. Internal SDK error. Check the logs for more details.
114182 Deregister Activity opdata missing.

Internal SDK error. Check the logs for more details.

114183 Deregister Activity opdata null.

Internal SDK error. Check the logs for more details.

114184 Deregister Activity activity resume fail.

Internal SDK error. Check the logs for more details.

114185 Deregister Activity activity result request code invalid.

Internal SDK error. Check the logs for more details.

114186 Deregister Activity error result no status.

Internal SDK error. Check the logs for more details.

114187 Deregister Activity intent op null.

Internal SDK error. Check the logs for more details.

114188 Deregister Activity intent msg extra null.

Internal SDK error. Check the logs for more details.

114189 Deregister Activity intent uaf msg null.

Internal SDK error. Check the logs for more details.

114190 Deregister Activity fidointent type invalid.

Internal SDK error. Check the logs for more details.

114191 Deregister Activity reg callback invalid method.

Internal SDK error. Check the logs for more details.

114192 Deregister Activity dereg callback invalid method.

Internal SDK error. Check the logs for more details.

114200 QR Code parsing error. Internal SDK error. Check the logs for more details.
114210 Machine progress exception. Internal SDK error. Check the logs for more details.
114211 Machine progress device setup exception. Internal SDK error. Check the logs for more details.
114212 Machine progress device setup callback success exception. Internal SDK error. Check the logs for more details.
114213 Machine progress device setup callback fail exception. Internal SDK error. Check the logs for more details.
114214 Machine progress get fido registrations exception. Internal SDK error. Check the logs for more details.
114215 Machine progress add invalid OOB entry type. Internal SDK error. Check the logs for more details.
114216 Machine progress device setup success machine null. Internal SDK error. Check the logs for more details.
114217 Machine progress add post fido exception. Internal SDK error. Check the logs for more details.
114220 Machine device setup exception. Internal SDK error. Check the logs for more details.
114230 Machine delete exception. Internal SDK error. Check the logs for more details.
114231 Machine delete empty machine id.

Internal SDK error. Check the logs for more details.

114240 Machine unlock exception.

Internal SDK error. Check the logs for more details.

114241 Machine unlock invalid qr code.

Internal SDK error. Check the logs for more details.

114250 Machine offline unlock exception.

Internal SDK error. Check the logs for more details.

114290 Machine operation invalid server response instance

Internal SDK error. Check the logs for more details.

114291 Machine operation invalid server confirmation response

Internal SDK error. Check the logs for more details.

114292 Machine operation invalid fido complete response

Internal SDK error. Check the logs for more details.

114300 Machine operation init null.

Internal SDK error. Check the logs for more details.

114301 Machine operation audit event size 0.

Internal SDK error. Check the logs for more details.

114302 Machine operation not supported in API version, too low.

Internal SDK error. Check the logs for more details.

114303 Machine operation init machine null.

Internal SDK error. Check the logs for more details.

114304 Machine operation exchange token info empty.

Internal SDK error. Check the logs for more details.

114305 Machine operation poll method not overridden

Internal SDK error. Check the logs for more details.

114306 Machine operation patch method not overridden

Internal SDK error. Check the logs for more details.

114307 Machine operation json exception

Internal SDK error. Check the logs for more details.

114308 Machine operation fido data null

Internal SDK error. Check the logs for more details.

114310 Machine operation authentication request username empty.

Internal SDK error. Check the logs for more details.

114311 getInitialRequest rpAppType is WEB and machine is workstation but feature flag is off for WINDOWS_WEB_ENROLLMENT

Enable the WINDOWS_WEB_ENROLLMENT feature flag on the server in order to use a workstation that was registered under a WEB RP App type.

114320 Machine operation deregistration dereg aaid keys empty.

Internal SDK error. Check the logs for more details.

114140 Machine operation log message empty. Internal SDK error. Check the logs for more details.
114350 Machine operation device setup pin empty. Internal SDK error. Check the logs for more details.
114351 Machine operation device setup callback response invalid. Internal SDK error. Check the logs for more details.
114360 Machine operation device registration request empty parameter. Internal SDK error. Check the logs for more details.
114361 Machine operation device registration request invalid. Internal SDK error. Check the logs for more details.
114362 Machine operation device registration callback response invalid. Internal SDK error. Check the logs for more details.
114363 Machine operation device registration callback invalid offline payload. Internal SDK error. Check the logs for more details.
114370 Machine operation device setup invalid RP type. Internal SDK error. Check the logs for more details.
114371 Machine operation device setup callback response invalid. Internal SDK error. Check the logs for more details.
114380 Machine operation website deregistration device ID empty. Internal SDK error. Check the logs for more details.
114381 Machine operation website deregistration request machines empty. Internal SDK error. Check the logs for more details.
114382 Machine operation website deregistration request returned machines empty. Internal SDK error. Check the logs for more details.
114390 Machine operation workstation deregistration device ID empty. Internal SDK error. Check the logs for more details.
114391 Machine operation workstation deregistration request machines empty. Internal SDK error. Check the logs for more details.
114392 Machine operation workstation deregistration request returned machines empty. Internal SDK error. Check the logs for more details.
114400 Machine operation machine status request device ID empty. Internal SDK error. Check the logs for more details.
114401 Machine operation machine status request RP App ID empty. Internal SDK error. Check the logs for more details.
114402 Machine operation machine status callback response invalid. Internal SDK error. Check the logs for more details.
114403 Machine operation machine status callback App Profile empty. Internal SDK error. Check the logs for more details.
114410 Machine operation workstation unlock init invalid state. Internal SDK error. Check the logs for more details.
114411 Machine operation workstation unlock cancel request session ID empty. Internal SDK error. Check the logs for more details.
114420 Machine operation workstation unlock complete machine empty. Internal SDK error. Check the logs for more details.
114421 Machine operation workstation unlock complete session ID empty. Internal SDK error. Check the logs for more details.
114422 Machine operation workstation unlock complete invalid HMAC. Internal SDK error. Check the logs for more details.
114423 Machine operation workstation unlock complete login cert empty. Internal SDK error. Check the logs for more details.
114424 Machine operation workstation unlock complete request parameter empty. Internal SDK error. Check the logs for more details.
114425 Machine operation workstation unlock complete callback invalid. Internal SDK error. Check the logs for more details.
114426 The mobile app has received an invalid Offline PINs payload from the server. 1. The user should restart the app and try again.
2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.
114427 Machine operation workstation unlock complete callback machine empty. Internal SDK error. Check the logs for more details.
114430 Machine operation workstation unlock session ID empty. Internal SDK error. Check the logs for more details.
114431 Machine operation workstation unlock callback counter error. Internal SDK error. Check the logs for more details.
114432 Machine operation workstation unlock callback offline exception. Internal SDK error. Check the logs for more details.
114433 Machine operation workstation unlock callback machine empty. Internal SDK error. Check the logs for more details.
114434 Machine operation workstation unlock callback response invalid. Internal SDK error. Check the logs for more details.
114440 Machine operation magic link callback response invalid. Internal SDK error. Check the logs for more details.
114450 Machine operation server info callback response invalid. Internal SDK error. Check the logs for more details.
114460 Machine operation push token request device ID empty. Internal SDK error. Check the logs for more details.
114461 Machine operation push token request machine ID empty. Internal SDK error. Check the logs for more details.
114462 Machine operation push token request machine username empty. Internal SDK error. Check the logs for more details.
114463 Machine operation push token request new token hmac empty. Internal SDK error. Check the logs for more details.
114464 Machine operation push token request new token value empty. Internal SDK error. Check the logs for more details.
114470 Machine operation registration cancel request PIN empty. Internal SDK error. Check the logs for more details.
114480 Machine operation authentication cancel request session ID empty. Internal SDK error. Check the logs for more details.
114490 Features operation features callback response invalid.
Internal SDK error. Check the logs for more details.
114500 Machine operation lock request session ID empty.
Internal SDK error. Check the logs for more details.
114501 Machine operation lock request RP app ID empty.
Internal SDK error. Check the logs for more details.
114502 Machine operation lock request device ID empty.
Internal SDK error. Check the logs for more details.
114503 Machine operation lock request machine ID empty.
Internal SDK error. Check the logs for more details.
114504 Machine operation lock request machineusername ID empty.
Internal SDK error. Check the logs for more details.
114510 Machine operation pending authentication JSON exception.

Internal SDK error. Check the logs for more details.

114511 Machine operation pending authentication JSON payload invalid.

Internal SDK error. Check the logs for more details.

114512 Machine operation pending authentication RP App ID empty.

Internal SDK error. Check the logs for more details.

114513 Machine operation pending authentication device ID empty.

Internal SDK error. Check the logs for more details.

114514 Machine operation pending authentication machine ID empty.

Internal SDK error. Check the logs for more details.

114515 Machine operation pending authentication machine username empty.

Internal SDK error. Check the logs for more details.

114516 Machine operation pending authentication HMAC empty.

Internal SDK error. Check the logs for more details.

114520 Machine operation exchange token JSON payload invalid.

Internal SDK error. Check the logs for more details.

114521 Machine operation exchange token request fields invalid.

Internal SDK error. Check the logs for more details.

114522 Machine operation exchange token response error.

Internal SDK error. Check the logs for more details.

1110020 The PIN used during headless PIN registration was null. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110030 The PIN used during headless PIN authentication was null. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110040 The PIN used during Headless Pin Registration was invalid. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110050 The PIN used during headless PIN authentication was invalid. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1111040 There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked. Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.
1111050 Your request to authenticate this device didn't complete in time. Your request to authenticate this device didn't complete in time. Please try again.
1111060 Not enough storage is available for the operation to proceed. Please free up disk space and try again.
1112010 Generic face registration failed with an unknown cause. Please try again. If the issue persists, please contact your support.
1112010 Generic face authentication failed with an unknown cause. Please try again. If the issue persists, please contact your support.
1112020

The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds.

This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.

1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 

2. The user should restart the device and try again if the steps above didn't help.

1112020

The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds.

This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.


1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 

2. The user should restart the device and try again if the steps above didn't help.

1112030 Face registration via Sensory failed. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112030 Face authentication via Sensory failed. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112060 Physical hardware not available on device. Camera is currently not available. Please close any application which may have the camera in use.
1112070 This issue indicates that there is not enough storage available on device when attempting to use face recognition. Not enough storage is available. Please free up memory and try again.
1113010 Generic voice registration failed with an unknown cause. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113010 Generic voice authentication failed with an unknown cause. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Voice registration failed due to Sensory returning this error code. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Voice authentication failed due to Sensory returning this error code. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113040 Voice permissions denied. This app needs permission to use the microphone. Please enable it in the device settings.
1113050 The user has not registered with voice authentication. Be sure that the user has registered voice authentication and try again.
1113060 Microphone is currently not available. Please close any application which may have the microphone in use.
1113070 This error indicates there is not enough storage available on device to complete an operation with the voice authenticator. Please free up memory and try again.
1114020 Palm recognition failed due to an unknown error. Something went wrong with your authentication method. Please try again.
1114030 Palm recognition failed due to the palm not being recognized. Please try again if your palm is registered with this device.
11100 In PIN Authenticator, cancel button or back button pressed. No resolution is needed as this is normal behavior.
11100 During a fingerprint authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
11100 During a face authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
11100 During a voice authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
114012 Discovery failed due to no authenticator matching the policy. Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.
114020 This error indicates that the authenticator hardware is not supported, which resulted in an invalid application state. This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.
114030 The authenticator registration does not exist in the ASM database. Be sure that the authenticator is registered. If the issue persists, please contact your support for more detail.
114050 Camera permissions were denied when attempting to scan a barcode. This app needs permission to use the camera. Please enable it in the app's settings.
114060 Server error occurred. Please try again. or contact your support for more detail
114080 No network connection exists. Make sure you are connected to the internet and try again.
114090 This error occurs if the app was backgrounded at any time during an operation. Please try again, making sure to not background the app during an operation.
1110010 Authentication PIN incorrect. Your PIN is incorrect. Please try again.
1110020 Registration Headless PIN null. A headless PIN is not being sent properly during registration. Please check the implementation.
1110030 Authentication Headless PIN null. A headless PIN is not being sent properly during authentication. Please check the implementation.
1110040 Registration Headless PIN invalid. A headless PIN is not being sent properly during registration. Please check the implementation.
1110050 Authentication Headless PIN invalid. A headless PIN is not being sent properly during registration. Please check the implementation.
1111010 Biometric not recognized. Biometric not recognized. Please try again.
1111020 No biometrics found on this device. No biometrics found on this device. You must add one in your phone's settings.
1111030 Too many failure attempts were made with the Biometric Prompt. Too many failure attempts. Please wait to retry.
1111040 Too many failure attempts were made with the Biometric Prompt and it is permanently locked until reset in the Settings. Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics.
1111050 The Biometric Prompt authentication took too long. Your request to authenticate this device didn't complete in time. Please try again.
1111060 The device ran out of storage space. Not enough storage is available. Please free up memory and try again.
1112010 Sensory Face failed. Please try again.
1112020 Sensory Face timed out. Please try again.
1112030 Sensory Face failed with an external error. Please try again.
1112040 Sensory Face camera was denied when attempting to use face recognition. This app needs permission to use the camera. Please enable it in the device settings.
1112050 Sensory Face no face registered. Be sure you are registered for face recognition.
1112060 Sensory Face media was unavailable. Check to be sure no other application is using the camera.
1112070 Sensory Face the device ran out of storage space. Not enough storage is available. Please free up memory and try again.
1113010 Sensory Voice failed. Please try again.
1113020 Sensory Voice registration timed out. Your request to enroll this device didn't complete in time. Please try again.
1113030 Sensory Voice authentication timed out. Your request to authenticate didn't complete in time. Please try again.
1113040 Sensory Voice was denied microphone permissions when attempting to use voice recognition. This app needs permission to use the microphone. Please enable it in the device settings.
1113050 Sensory Voice no voice registered. Be sure you are registered for voice recognition.
1113060 Sensory Voice media was unavailable. Check to be sure no other application is using the microphone.
1113070 Sensory Voice the device ran out of storage space. Not enough storage is available. Please free up memory and try again.
1114010 Palm registration failed due to error. Something went wrong with your authentication method. Please try again.
1114020 Palm authentication failed due to error. Something went wrong with your authentication method. Please try again.
1114030 Palm authentication failed due to not recognized. The palm was not recognized. Please try again.
1114040 Palm permissions denied. This app needs permission to use the camera. Please enable it in the device settings.
1114050 Your request to enroll/authenticate this device didn't complete in time. Your request to enroll/authenticate this device didn't complete in time. Please try again.
114111 This authentication request is expired. User should start a new authentication.
115000 Action could not be started because HYPR is not initialized Internal SDK error. Check the logs for more details.
115010 Action not valid.

Internal SDK error. Check the logs for more details.

115011 Action null.

Internal SDK error. Check the logs for more details.

115012 Add app profile data empty.

Internal SDK error. Check the logs for more details.

115013 Init OOB device setup already setup.

Internal SDK error. Check the logs for more details.

115014 OOB start screen not overridden.

Internal SDK error. Check the logs for more details.

115015 Pre OOB setup screen not overridden.

Internal SDK error. Check the logs for more details.

115016 Unlock machine does not exist.

Internal SDK error. Check the logs for more details.

115017 Lock machine does not exist.

Internal SDK error. Check the logs for more details.

115018 Push machine does not exist.

Internal SDK error. Check the logs for more details.

115019 Push HMAC invalid.

Internal SDK error. Check the logs for more details.

115020 Pending auth check machine does not exist.

Internal SDK error. Check the logs for more details.

115021 Add app profile rptype invalid.

Internal SDK error. Check the logs for more details.

115022 Add app profile already exists.

Internal SDK error. Check the logs for more details.

115023 Add app profile data invalid.

Internal SDK error. Check the logs for more details.

115100 The device is not running a supported OS version. User should update to the latest version of Android to continue using the app. 
115101 The device is not using a supported version of the HYPR mobile application. User should update to the latest version of the App. 
115102 The device is not running a supported OS version and is not using a supported version of the HYPR mobile app.

1. User should update to the latest version of iOS to continue using the app. 

2. User should update to the latest version of the App. 

115150 Action data app profile db id not set.

Update to the supported Android OS version and HYPR version.

115151 Action data domain user profile db id invalid.

Update to the supported Android OS version and HYPR version.

115152 Action data domain user profile db id no match.

Update to the supported Android OS version and HYPR version.

115153 Action data rpurl or session id empty.

Update to the supported Android OS version and HYPR version.

115154 Action data oobentrytype invalid.

Update to the supported Android OS version and HYPR version.

115155 Action data oobentrytype direct pin or json empty.

Update to the supported Android OS version and HYPR version.

115156 Action data oobentrytype magiclink token empty.

Update to the supported Android OS version and HYPR version.

115157 Action data oobentrytype magiclink rpurl empty.

Update to the supported Android OS version and HYPR version.

115158 Action data machine profile db id emtpy.

Update to the supported Android OS version and HYPR version.

115159 Action data addappdata emtpy.

Update to the supported Android OS version and HYPR version.

115160 Action data addappdata invalid.

Update to the supported Android OS version and HYPR version.

115161 Action data pushtoken empty.

Update to the supported Android OS version and HYPR version.

115162 Action data qrjson empty.

Update to the supported Android OS version and HYPR version.

115163 Action data qrjson invalid.

Update to the supported Android OS version and HYPR version.

115164 Action data offline fido auth invalid.

Update to the supported Android OS version and HYPR version.

115165 Action data action invalid.

Update to the supported Android OS version and HYPR version.

115166 Action data null.

Update to the supported Android OS version and HYPR version.

115167 Action data invalid.

Update to the supported Android OS version and HYPR version.

115200 Crypto issue with PKCS12 Certificate.

Internal SDK error. Check the logs for more details.

115210 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115211 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115220 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115221 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115222 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115230 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115231 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115232 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115233 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115234 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115235 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115236 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115240 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115241 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115242 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115243 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115244 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115245 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115246 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115247 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115248 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115249 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115250 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115251 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115252 Crypto Internal Error

Internal SDK error. Check the logs for more details.

115301 DB machine add info null exception.

Internal SDK error. Check the logs for more details.

115302 DB machine add machine id empty.

Internal SDK error. Check the logs for more details.

115303 DB machine add machine name empty.

Internal SDK error. Check the logs for more details.

115304 DB machine add machine type empty.

Internal SDK error. Check the logs for more details.

115305 DB machine add machine username empty.

Internal SDK error. Check the logs for more details.

115306 DB machine add machine session id empty.

Internal SDK error. Check the logs for more details.

115307 DB machine add machine already exists.

Internal SDK error. Check the logs for more details.

115308 DB machine set machine display name empty.

Internal SDK error. Check the logs for more details.

115309 DB machine set machine pos not exist.

Internal SDK error. Check the logs for more details.

115310 DB machine set machine id not exist.

Internal SDK error. Check the logs for more details.

115330 DB user set id empty.

Internal SDK error. Check the logs for more details.

115331 DB user get machine empty dbid param.

Internal SDK error. Check the logs for more details.

115332 BD user get machine does not exist.

Internal SDK error. Check the logs for more details.

115340 DB app profile add user exists.

Internal SDK error. Check the logs for more details.

115341 DB app profile delete user by name not exists.

Internal SDK error. Check the logs for more details.

115342 DB app profile delete user by id not exists.

Internal SDK error. Check the logs for more details.

115343 DB app profile set user by name not exists.

Internal SDK error. Check the logs for more details.

115344 DB app profile set user by pos not exists.

Internal SDK error. Check the logs for more details.

115345 DB app profile get user dbid param empty.

Internal SDK error. Check the logs for more details.

115346 DB app profile get user does not exist.

Internal SDK error. Check the logs for more details.

115347 DB app profile get current user does not exist.

Internal SDK error. Check the logs for more details.

115360 DB app profiles add app profile already exists.

Internal SDK error. Check the logs for more details.

115361 DB app profiles delete app profile not exists.

Internal SDK error. Check the logs for more details.

115362 DB app profiles set app profile by name not exists.

Internal SDK error. Check the logs for more details.

115363 DB app profiles set app profile by url not exists.

Internal SDK error. Check the logs for more details.

115364 DB app profiles set app profile by id not exists.

Internal SDK error. Check the logs for more details.

115365 DB app profiles set app profile by position not exists.

Internal SDK error. Check the logs for more details.

115366 DB app profiles web limit reached.

Internal SDK error. Check the logs for more details.

115367 DB app profiles workstation limit reached.

Internal SDK error. Check the logs for more details.

115368 DB app profiles web override invalid.

Internal SDK error. Check the logs for more details.

115369 DB app profiles workstation override invalid.

Internal SDK error. Check the logs for more details.

115370 DB app profiles web rp limit reached.

Internal SDK error. Check the logs for more details.

115371 DB app profiles workstation rp limit reached.

Internal SDK error. Check the logs for more details.

115372 DB app profiles web rp override invalid.

Internal SDK error. Check the logs for more details.

115373 DB app profiles workstation rp override invalid.

Internal SDK error. Check the logs for more details.

115374 DB app profile get app dbid param empty.

Internal SDK error. Check the logs for more details.

115375 DB app profile get app does not exist..

Internal SDK error. Check the logs for more details.

115376 DB app profile get cur app not found.

Internal SDK error. Check the logs for more details.

115377 DB app profile get user dbid param empty.

Internal SDK error. Check the logs for more details.

115378 DB app profile get user does not exist..

Internal SDK error. Check the logs for more details.

115379 DB app profile get machine dbid param empty.

Internal SDK error. Check the logs for more details.

115380 DB app profile get machine does not exist..

Internal SDK error. Check the logs for more details.

116000 User Agent opdata invalid.

Internal SDK error. Check the logs for more details.

116001 User Agent callback null.

Internal SDK error. Check the logs for more details.

116002 User Agent request type invalid.

Internal SDK error. Check the logs for more details.

116010 User Agent Op success method invalid.

Internal SDK error. Check the logs for more details.

116011 User Agent Op device setup instance invalid.

Internal SDK error. Check the logs for more details.

116012 User Agent Op api version invalid.

Internal SDK error. Check the logs for more details.

116013 User Agent Op offline unlock machine invalid.

Internal SDK error. Check the logs for more details.

116014 User Agent Op offline unlock prefetch request empty.

Internal SDK error. Check the logs for more details.

116015 User Agent Op machine status instance invalid.

Internal SDK error. Check the logs for more details.

116016 User Agent Op machine status exception.

Internal SDK error. Check the logs for more details.

116017 User Agent Op machine status remove success.

Internal SDK error. Check the logs for more details.

116018 User Agent Op update push token empty.

Internal SDK error. Check the logs for more details.

116019 User Agent Op update push token app profile invalid.

Internal SDK error. Check the logs for more details.

116020 User Agent Op fido operation aaidlist not supported.

Internal SDK error. Check the logs for more details.

116021 User Agent Op fido operation request invalid.

Internal SDK error. Check the logs for more details.

116022 User Agent Op fido operation instance invalid.

Internal SDK error. Check the logs for more details.

116100 Get Registrations Activity opdata missing.

Internal SDK error. Check the logs for more details.

116101 Get Registrations Activity AAIDs JSON exception.

Internal SDK error. Check the logs for more details.

116102 Get Registrations Activity opdata null.

Internal SDK error. Check the logs for more details.

116103 Get Registrations Activity hyprpersona null.

Internal SDK error. Check the logs for more details.

116104 Get Registrations Activity activity regdata empty.

Internal SDK error. Check the logs for more details.

116105 Get Registrations Activity activity result request code invalid.

Internal SDK error. Check the logs for more details.

116106 Get Registrations Activity error result no status.

Internal SDK error. Check the logs for more details.

116107 Get Registrations Activity intent op null.

Internal SDK error. Check the logs for more details.

116108 Get Registrations Activity intent msg extra null.

Internal SDK error. Check the logs for more details.

116109 Get Registrations Activity intent uaf msg null.

Internal SDK error. Check the logs for more details.

116110 Get Registrations Activity fidointent type invalid.

Internal SDK error. Check the logs for more details.

116111 Get Registrations Activity callback invalid method.

Internal SDK error. Check the logs for more details.

116112 Get Registrations Activitycallback instance invalid.

Internal SDK error. Check the logs for more details.

114530 This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

The user should pair with the QR Authenticator and try to log in again.

114531 This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

The user should pair with the QR Authenticator and try to log in again.

114532 When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period.

The user should try to authentication again and ensure that authentication gets completed within one minute.

114600 The registration state is not valid.

Please try again.

114601 The registration timed out.

Please try again.

114602 The registration was cancelled.

Please try again.

114603 The registration response was invalid.

Please try again.

114610 The registration state is not valid.

Please try again.

114611 The registration timed out.

Please try again.

114612 The registration was cancelled.

Please try again.

114613 The registration response was invalid.

Please try again.

114620 Log submission operation request fields invalid.

Internal SDK error. Check the logs for more details.

114621 Log submission operation gzip file failed.

Internal SDK error. Check the logs for more details.

114622 Log submission operation error response from server.

Internal SDK error. Check the logs for more details.

114630 Cert Retrieval operation request fields invalid.

Internal SDK error. Check the logs for more details.

114631 Cert Retrieval operation callback response invalid.

Internal SDK error. Check the logs for more details.

114632 Cert Retrieval operation callback response cert invalid.

Internal SDK error. Check the logs for more details.

114633 Cert Retrieval operation callback response cert exception.

Internal SDK error. Check the logs for more details.

114634 Cert Retrieval Confirm operation request fields invalid.

Internal SDK error. Check the logs for more details.

114635 Cert Retrieval Confirm operation response fail from server.

Internal SDK error. Check the logs for more details.

115001 This error indicated that one or more values provided to HyprActions are not valid. It usually happens only when SDK developers are integrating HYPR with APIs.

The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening.


(iOS) HYPR App & SDK 6.2.0+

Error Code Cause Recommended Resolution
10100 Parameters supplied were not valid for the specified operation

Try again or request support for more assistance.

10101 The registration operation failed

Try again or request support for more assistance.

10102 The authentication operation failed

Try again or request support for more assistance.

10102 The deregister operation failed

Try again or request support for more assistance.

10102 Unable to register the remote device

Try again or request support for more assistance.

10103 Deregistration failed

Please try again or request support for more assistance.

10104 Unable to register the remote device

Try again or request support for more assistance.

10105 Unable to register the remote device

Try again or request support for more assistance.

10106 Pairing failed

Please try again or request support for more assistance.

10107 Unable to unlock the computer due to the connectivity issues

Ensure that computer you're trying to login into is connected to the internet.
Try to unlock the same computer again after 1 minute.
Use the Offline PIN if the steps above didn't help.

10108 Unable to cancel the authorized unlock (eg. unlock windows machine)

It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again.

10109 Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction)

We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again.

10110 Unable to complete the deregister of one or more remote devices

Check that you are connected to the internet and try again.

10111 No camera permissions were granted required by Sensory Face Authenticator.

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.

10112 Unable to successfully complete license setup

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10113 Unable to successfully complete status request

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10114 Unable to successfully complete reset app

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10128 Operation cancelled by user

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

10129 Data verification failed

Check debugger logs for more details.

10200 Secure Enclave failed

Check debugger logs for more details.

10201 ADP failed

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

10300 Key not found

Check debugger logs for more details.

10999 The operation was cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

101000 User Agent error

HYPRCore error

101001 FIDO Registration get request failed

Try again or request support for more assistance.

101002 FIDO Invalid UAF registration response received

Try again or request support for more assistance.

101003 FIDO Registration send request failed

Try again or request support for more assistance.

101004 FIDO Authentication get request failed

Try again or request support for more assistance.

101005 FIDO Invalid UAF authentication response received

Try again or request support for more assistance.

101006 FIDO Authentication send request failed

Try again or request support for more assistance.

101007 FIDO Deregistration get request failed

Try again or request support for more assistance.

101008 FIDO Invalid UAF deregistration response received

Try again or request support for more assistance.

101009 Remote Device setup request failed

Try again or request support for more assistance.

101010 Remote Device registration request failed

Try again or request support for more assistance.

101011 Remote Device registration for new user failed

Try again or request support for more assistance.

101012 Remote Device registration for existing user failed

Try again or request support for more assistance.

101013 Remote Device unlock authentication failed

Try again or request support for more assistance.

101014 Remote Device unlock failed

Try again or request support for more assistance.

101015 Remote Device Authentication HMACs generation failed

Try again or request support for more assistance.

101016 Remote Device unlock failed

Try again or request support for more assistance.

101017 Remote Device credentials not found during OOB authentication

Try again or request support for more assistance.

101018 Remote Device OOB authentication failed

Something went wrong with your authentication method. Please try again.

101019 No registered profiles found

Try again or request support for more assistance.

101020 Operation failed

Please try again or request support for more assistance.

101021 Remote Device status update failed

Try again or request support for more assistance.

101022 Remote Device Cancel unlock failed

Try again or request support for more assistance.

101023 Operation failed

Please try again or request support for more assistance.

101024 Operation failed

Please try again or request support for more assistance.

101025 Operation failed

Please try again or request support for more assistance.

101026 Operation failed

Please try again or request support for more assistance.

101027 Operation failed

Please try again or request support for more assistance.

101028 Failed to save Remote Device session during setup

Try again or request support for more assistance.

101029 Operation failed

Please try again or request support for more assistance.

101030 Operation failed

Please try again or request support for more assistance.

101031 Remote Device logged out during unlock request

Try again or request support for more assistance.

101032 Attempt to unlock already unlocked workstation

1. Try to unlock the account again.

2. Attempt to restart the computer and initiate the unlock again.

101033 You've reached the limit of paired web accounts.

Unpair an account you're not using and try again.

101034 You've reached the limit of paired devices.

Unpair a computer you're not using and try again.

101035 Workstations limit reached

You've reached the limit of paired devices. Unpair a computer you're not using and try again.

101036 The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first.

Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already.

101037 The workstation on the current rp already paired

This computer is already paired with your HYPR app. You can unlock it from the home screen.

101038 This error means that Admin Directory Services rejected the authentication or the certificate enrollment. Usually, this means that we got the 403 status code for the authorization request.

This error could indicate the misconfiguration of Admin Directory services and may require the system administrator to review logs for more information. Please check HYPROneService and Event Viewer logs from the workstation that the user is trying to authenticate to for more details. Send obtained logs to HYPR Support for more assistance.

101039 Operation failed

 

101040 Offline token access problem.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101041 Offline token access not available.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101042 Offline token access not enabled.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101043 Offline mode failed

Please try again or request support for more assistance.

101044 Offline mode failed

Please make sure you are connected to the internet, next time you are unlocking your computer.

101045 Authentication failed

We are unable to authenticate you due to an error. Please delete this workstation and re-pair.

101046 Operation failed

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101047 Operation failed

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101048 Operation failed

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101049 Operation failed

Please try again or request support for more assistance.

101050 Invalid Deeplink

Please provide a valid deep link

101051 OOB Authentication cancelation failed.

1. User should try again in 3 minutes.
2. If the problem is still happening then Admin need to collect logs and analyze it.

101052 Device registration cancelation failed.

1. User should try again in 3 minutes.
2. If the problem is still happening then Admin need to collect logs and analyze it.

101053 Unable to find user account

Please try again or request support for more assistance.

101054 Authenticator is not registered

Please make sure that the authenticator is registered

101055 Push Notification Expired.

User should try to authenticate again.

101056 Remote Device lock failed.

Check if workstation has internet access - Try again or request support for more assistance

101057 Pending OOB Auth not supported for this machine type.

User should attempt to request pending OOB Authentication for web machines only.

101058 The session for this OOB Authentication request is handled already.

User should try to login trigger the login on the website one more time before trying to get the pending OOB Authentication request.

101059 Pending OOB Authentication error.

In most of the cases - because there is no pending auth at the moment, either user didn't trigger it from the web or it is expired already.

101060 We couldn’t lock your computer. Please try again later or contact your Admin if this keeps happening.

Check if workstation has internet access - Try again or request support for more assistance - check feature flags are enabled.

101061 Unknown QR code type.

Reach the support.

101062 If user has Domain machine registered for this user, the attempt to register VDI machine will fail.

Don't try to register VDI machine for the user with already registered Domain machine

101063 OOB mobile authentication failure request failed.

Failed to authenticate. User should try to authenticate again.

101064 HYPR App/SDK Version lower than supported during registration

Update HYPR App/SDK.

101065 iOS Version lower than supported during registration.

Update iOS version.

101066 HYPR App/SDK version lower than supported during authentication.

Update HYPR App/SDK

101067 iOS Version lower than supported during authentication.

Update iOS version.

101068 HYPR App/SDK Version and iOS lower than supported during registration.

Update HYPR App/SDK and iOS.

101069 HYPR App/SDK Version and iOS lower than supported during authentication.

Update HYPR App/SDK and iOS.

101070 Unlock failed. Unlock complete response new cert invalid.

Attempt to unlock again.

101071 No stored API token for protected endpoint.

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.

101072 Failed to Get API Token from Server.

Restart the app and try to complete the same operation again.
Contact HYPR Support if the issue is still happening.

101073 Failed to Save API Token to Keychain.

Restart the app and try to complete the same operation again.
Contact HYPR Support if the issue is still happening.

101074 Protected endpoint failed with invalid token.

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.

101075 RP client didn't initialize.

Restart the app and try to complete the same operation again.
Contact HYPR Support if the issue is still happening.

101076 Auth QR code invalid

Try again or contact support

101077 App cannot retrieve auth payload using QR code data

Try again or contact support

101078 Auth payload invalid

Try again or contact support

101079 Auth payload session invalid

Try again or contact support

101080 Internal error

Try again or contact support

101081 async reg failed with unknown state

Try again or contact support

101082 Internal error

Try again or contact support

101083 async reg was canceled from the client side

Try again or contact support

101084 async reg timeout

Try again or contact support

101085 Authentication request type is not supported for workstation login

Use WFA unlock rather than web authentication for this application

101086 No pending push payloads available

Authentication on the website is not yet initiated

102000 Relying Party Client error

HYPRCore error

102001 Request to the RP server failed

Try again or request support for more assistance.

102002 The mobile app has received an invalid payload from the server.

1. The user should restart the app and try again.
2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.

102003 Parsing RP server response failed

Try again or request support for more assistance.

102500 License error

HYPRCore error

102501 Request to Licensing server failed

Try again or request support for more assistance.

102502 Parsing Licensing server response failed

Try again or request support for more assistance.

102503 Parsing Licensing server response failed

Try again or request support for more assistance.

103000 Failed to match registration PIN. Usually, it happens when user scans incorrect or expired QR Code.

User should try again and ensure that correct QR code is scanned.

104000 FIDO Client error

HYPRCore error

104001 FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server.

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104002 FIDO UAF Protocol object missing/malformed

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104003 Invalid request type in the FIDO Client.

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104004 FIDO http used instead of https in UAF request

Ensure that you're using https FIDO Server URL and try again.

104005 FIDO Retrieving facets from url failed

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104006 FIDO Wrong number of facets retrieved from url

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104007 FIDO Wrong facets format or content

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104008 FIDO Invalid registration request

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104009 FIDO Failed to initialize ASM

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104010 FIDO no authenticators matched during registration

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104011 FIDO registration user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

104012 FIDO registration failed (multiple reasons)

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104013 FIDO registration ASM request invalid

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104014 FIDO registration UAF response invalid

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104015 FIDO Invalid authentication request

Try again or request support for more assistance.

104016 FIDO Failed to initialize ASM

Try again or request support for more assistance.

104017 FIDO no authenticators matched during authentication

Try again or request support for more assistance.

104018 FIDO authentication user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

104019 FIDO authentication failed (multiple reasons)

Try again or request support for more assistance.

104020 FIDO authentication ASM request invalid

Try again or request support for more assistance.

104021 FIDO authentication UAF response invalid

Try again or request support for more assistance.

104022 FIDO Invalid deregistration request

Try again or request support for more assistance.

104023 FIDO Failed to initialize ASM

Try again or request support for more assistance.

104024 FIDO deregistration failed (multiple reasons)

Try again or request support for more assistance.

104025 FIDO deregistration ASM request invalid

Try again or request support for more assistance.

104026 FIDO unknown operation

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

104027 FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105000 UAF ASM Layer error

HYPRCore error

105001 FIDO Invalid registration ASM request

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105002 FIDO invalid registration ASM request

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105003 FIDO authenticator for index not found

Try again or request support for more assistance.

105004 FIDO cannot generate registration request

Try again or request support for more assistance.

105005 Error with ASM Registration

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105006 FIDO registration failed (multiple reasons)

Try again or request support for more assistance.

105007 FIDO registration user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

105008 FIDO required attestation not supported

Try again or request support for more assistance.

105009 Registration failed

Please try again or request support for more assistance.

105010 FIDO Invalid authentication ASM request

1. User should restart the application and try to authenticate again.
2. Check debugger logs for more details.

105011 FIDO invalid authentication ASM request

1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.

105012 FIDO authenticator for index not found

1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.

105013 FIDO authentication signing ASM request invalid

1. User should restart the application and try to authenticate again.
2. Check debugger logs for more details.

105014 Authentication failed

Please try again or request support for more assistance.

105015 Authentication failed

Please try again or request support for more assistance.

105016 The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.

1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.

105017 FIDO authentication user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

105018 This error could happened when SDK Developer is trying to use unsupported FIDO command.

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105019 FIDO required attestation not supported

Check debugger logs for more details.

105020 FIDO transaction content cannot be rendered.

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105021 Unknown error occurred during the authentication.

1. User should try to authenticate again.
2. User should restart the application and try again.
3. Admin should analyze Audit Trail logs for this user if the problem is still happening.

105022 FIDO cannot find key handles for the current username, aaid, keyIds.

1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.

105023 FIDO deregistration invalid ASM request type

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105024 FIDO deregistration invalid ASM request

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105025 FIDO deregistration authenticator not found

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105026 FIDO deregistration invalid ASM request

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105027 FIDO deregistration failed (multiple reasons)

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105028 FIDO deregistration cannot find key handles for the current aaid, keyIds

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105029 FIDO deregistration khAccessTokenHash from server is not equal to the local one

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105030 FIDO deregistration cannot delete public private key pair

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105031 FIDO open settings invalid ASM request type

Try again or request support for more assistance.

105032 FIDO open settings authenticator not found

Try again or request support for more assistance.

105033 This error could happened when SDK Developer is trying to use unsupported FIDO command.

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105034 FIDO open setting unknown error

Try again or request support for more assistance.

105035 FIDO get registration invalid ASM request

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105036 FIDO get registration invalid ASM request type

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

105037 FIDO get registration authenticator not found. Usually this error will occur when authentication policy has authenticators which are not available on user's device.

Admin should collect more information about user's device and ensure that authentication policy contains supported authentication method.

105038 FIDO get information invalid ASM request type

1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

106000 UAF Authenticator Layer error

HYPRCore error

106001 FIDO registration invalid authenticator command

Try again or request support for more assistance.

106002 FIDO registration authenticator not found

Try again or request support for more assistance.

106003 FIDO registration no public key data found

Try again or request support for more assistance.

106004 FIDO registration no registration data found

Try again or request support for more assistance.

106005 FIDO registration no signed data created

Try again or request support for more assistance.

106006 FIDO registration no raw signature created

Try again or request support for more assistance.

106007 FIDO registration user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106008 FIDO registration failed

Try again or request support for more assistance.

106009 FIDO registration result unavailable

Try again or request support for more assistance.

106010 FIDO registration result unknown

Try again or request support for more assistance.

106011 FIDO registration user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106012 FIDO registration enrollment failed

Try again or request support for more assistance.

106013 FIDO registration enrollment unavailable

Try again or request support for more assistance.

106014 FIDO registration enrollment result unknown

Try again or request support for more assistance.

106015 FIDO registration user already enrolled

Try again or request support for more assistance.

106016 FIDO registration key generation failed

Try again or request support for more assistance.

106017 FIDO registration hashing and signing response error

Try again or request support for more assistance.

106018 FIDO deregistration invalid authenticator command

Try again or request support for more assistance.

106019 FIDO deregistration authenticator not found

Try again or request support for more assistance.

106020 FIDO authentication invalid sing command

Try again or request support for more assistance.

106021 FIDO authentication authenticator not found

Try again or request support for more assistance.

106022 FIDO authentication authenticator info not found

Try again or request support for more assistance.

106023 FIDO authentication user not enrolled

Try again or request support for more assistance.

106024 FIDO cannot find key handles for the current username, aaid, keyIds

Try again or request support for more assistance.

106025 FIDO sign hashing and signing response error

Try again or request support for more assistance.

106026 FIDO failed to sign the command

Try again or request support for more assistance.

106027 FIDO no raw signature created

Try again or request support for more assistance.

106028 FIDO sign unknown error

Try again or request support for more assistance.

106029 FIDO sign failed (multiple reasons)

Try again or request support for more assistance.

106030 FIDO sign user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106031 FIDO authentication user not enrolled

Try again or request support for more assistance.

106032 FIDO transaction sign unknown error

Try again or request support for more assistance.

106033 FIDO transaction sign failed (multiple reasons)

Try again or request support for more assistance.

106034 FIDO transaction content cannot be rendered

Try again or request support for more assistance.

106035 FIDO transaction sign user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106036 FIDO get information invalid command

Try again or request support for more assistance.

106037 FIDO open settings invalid command

Try again or request support for more assistance.

106038 Operation canceled

Please try again or request support for more assistance.

106039 Operation canceled

Please try again or request support for more assistance.

107000 Authenticator Implementation error

HYPRCore error

107001 Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device.

Try again or request support for more assistance.

107002 Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happened due to incomplete permissions or the problem with Face ID on this device.

1. User should ensure that Face ID permissions are granted for this application in the device settings.
2. Ensure that Face ID can be used by any other application.
3. Reboot the device and try again.

107003 Face ID authenticator cannot render content

Try again or request support for more assistance.

107004 Face ID authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107005 Face ID biometric removal not supported

Try again or request support for more assistance.

107006 Face ID authenticator user already enrolled

Try again or request support for more assistance.

107007 Operation failed

Please try again or request support for more assistance.

107008 Operation failed

Please try again or request support for more assistance.

107009 Fingerprint authenticator error

Try again or request support for more assistance.

107010 Fingerprint authenticator not available

Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again.

107011 Fingerprint authenticator cannot render content

Try again or request support for more assistance.

107012 Fingerprint authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107013 Fingerprint biometric removal not supported

Try again or request support for more assistance.

107014 Fingerprint authenticator user already enrolled

Try again or request support for more assistance.

107015 Operation failed

Please try again or request support for more assistance.

107016 Operation failed

Please try again or request support for more assistance.

107017 User is trying to register with PIN, but PIN authenticator user already enrolled

User should deregister before trying to register with this authenticator.

107018 PIN authenticator cannot render content.

1. Try to re-register and try again
2. Check logs for more details.

107019 PIN authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107020 Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user.

User should register PIN or policy should be modified to include only registered authenticators.

107021 PIN authenticator user data deletion error

1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

107022 PIN authenticator user not enrolled

User should register PIN or policy should be modified to include only registered authenticators.

107023 Fingerprint authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107024 Face ID authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107025 Face authenticator user already enrolled

User should deregister before trying to register with this authenticator.

107026 User is not enrolled with Face Authenticator.

Try again or request support for more assistance.

107027 Operation failed

Please try again or request support for more assistance.

107028 Face authenticator cannot render content

Try again or request support for more assistance.

107029 Face authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107030 Face authenticator user enrollment failed

Try again or request support for more assistance.

107031 Face authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107032 Face authenticator enrollment timeout

User should try to register again and ensure that registration done in 60 seconds or less.

107033 Face authenticator user enrollment result unknown

Try again or request support for more assistance.

107034 Face authenticator user verification failed

Try again or request support for more assistance.

107035 Face authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107036 Face authenticator verification timeout

Your request did not complete in time. Please try again.

107037 Face authenticator verification result unknown

Try again or request support for more assistance.

107038 Face authenticator user data migration to new version failed

Try again or request support for more assistance.

107040 Voice authenticator user already enrolled. User is trying to register with Voice, but it's already enrolled.

User should remove existing registration before trying to register with this authenticator again.

107041 The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.

1. Register Voice Authenticator and try again.
2. Modify Authentication policy to only include registered authenticators

107042 Voice authenticator failed to de-register.

1. De-register Voice Authenticator and try again.
2. Analyze debugger logs for more details.

107043 Voice authenticator cannot render content.

Analyze SDK debugger logs and contact HYPR support for the assistance.

107044 Voice authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107045 Voice authenticator user enrollment failed.

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107046 Voice authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107047 Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds.

User should try to register again in a quiet place and ensure that registration done in 60 seconds or less.

107048 Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

1. User should try to authenticate with Voice again.
2. Re-register if the problem still occurs.
3. Analyze SDK debugger logs and contact HYPR support for the assistance.

107049 Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.

107050 Voice authenticator user cancelled

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107051 Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.

107052 Voice authenticator verification failed with unknown error.

1. User should try to authenticate again.
2. Admin should analyze SDK logs if the problem is still happening.

107053 Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade.

Analyze SDK debugger logs and contact HYPR support for the assistance.

107060 Operation failed

Please try again or request support for more assistance.

107061 Operation failed

Please try again or request support for more assistance.

107062 Operation canceled

Please try again or request support for more assistance.

107063 Operation failed

Please try again or request support for more assistance.

107064 Operation failed

Please try again or request support for more assistance.

107065 Operation failed

Please try again or request support for more assistance.

107066 Operation failed

Please try again or request support for more assistance.

107067 Operation failed

Please try again or request support for more assistance.

107080 Operation canceled

Please try again or request support for more assistance.

107081 Operation canceled

Please try again or request support for more assistance.

107082 Operation canceled

Please try again or request support for more assistance.

107083 Operation canceled

Please try again or request support for more assistance.

107084 Operation failed

Please check if your passcode is already setup and try again.

107085 Operation failed

Biometry lockout - please lock the iPhone screen, unlock it using passcode and try again.

107086 Operation failed

Non-registered face is used to scan. Please use the correct face and try again.

107200 Operation failed

Please try again or request support for more assistance.

107201 Operation failed

Please try again or request support for more assistance.

107202 Operation canceled

Please try again or request support for more assistance.

107203 Operation failed

Please try again or request support for more assistance.

107204 Operation failed

Please try again or request support for more assistance.

107205 Operation failed

Please try again or request support for more assistance.

107206 Operation failed

Please try again or request support for more assistance.

107207 Operation failed

Please try again or request support for more assistance.

107208 Operation failed

Please try again or request support for more assistance.

107209 Operation failed

Please try again or request support for more assistance.

107210 Operation failed

Please try again or request support for more assistance.

107211 Operation failed

Please try again or request support for more assistance.

107212 Operation failed

Please try again or request support for more assistance.

107213 Operation failed

Please try again or request support for more assistance.

107214 Operation failed

Please try again or request support for more assistance.

107215 Operation failed

Please try again or request support for more assistance.

107216 Operation failed

Please try again or request support for more assistance.

107217 Operation failed

Please try again or request support for more assistance.

107218 Operation failed

Please try again or request support for more assistance.

107219 Operation failed

Please try again or request support for more assistance.

107220 Operation canceled

Please try again or request support for more assistance.

107221 Operation failed

Please try again or request support for more assistance.

107222 Operation failed

Please try again or request support for more assistance.

107223 Operation failed

Please try again or request support for more assistance.

107224 Operation failed

Please try again or request support for more assistance.

107225 Operation failed

Please try again or request support for more assistance.

107226 Operation failed

Please try again or request support for more assistance.

107227 Operation failed

Please try again or request support for more assistance.

107228 Operation failed

Please try again or request support for more assistance.

107229 Operation failed

Please try again or request support for more assistance.

107230 Operation failed

Please try again or request support for more assistance.

107231 Operation failed

Please try again or request support for more assistance.

107232 Operation failed

Please try again or request support for more assistance.

107233 Operation failed

Please try again or request support for more assistance.

107234 Operation failed

Please try again or request support for more assistance.

107235 Operation failed

Please try again or request support for more assistance.

107236 Operation failed

Please try again or request support for more assistance.

107240 Operation failed

Please try again or request support for more assistance.

107241 Operation canceled

Please try again or request support for more assistance.

107242 Operation failed

Please try again or request support for more assistance.

107243 Operation failed

Please try again or request support for more assistance.

108000 ADP not initialized

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

108001 ADP not available

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

108002 ADP already initialized

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

109000 Generic offline tokens error.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109001 No offline tokens received from server.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109002 No offline tokens auth received from server.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109003 No signing certificated received from server.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109004 Failed to store offline tokens.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109005 Failed to retrieve offline tokens.

Reach the support.

109006 The mobile app has received an invalid Offline PINs payload from the server.

1. The user should restart the app and try again.
2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.

109007 No offline tokens left.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109008 Offline mode failed

Please try again or request support for more assistance.

109009 Offline mode failed

Please try again or request support for more assistance.

109010 Failed to store discarded offline tokens

Try one more time and if doesn't work reach the support.

109011 Tokens Base64URL invalid format.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109012 Offline token field missing in user profile.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109013 FIDO auth payload error while accessing offline tokens.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109014 UAF client response error while accessing offline tokens.

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109015 Authentication canceled while accessing offline tokens.

User canceled the authentication, no action needed.

1010000 Offline mode failed

Please try again or request support for more assistance.

1010001 Offline mode failed

Please try again or request support for more assistance.

1010002 Offline mode failed

Please try again or request support for more assistance.

1010003 Offline mode failed

Please try again or request support for more assistance.

1010004 Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed.

User should try to authenticate again.

1010005 Offline mode failed

Please try again or request support for more assistance.

1010006 Offline mode failed

Please try again or request support for more assistance.

1010007 Offline mode failed

Please try again or request support for more assistance.

1010008 Offline mode failed

Please try again or request support for more assistance.

1010009 Offline mode failed

Please try again or request support for more assistance.

1010010 Offline mode failed

Please try again or request support for more assistance.

1010011 Random AES iv generation failed during certificate-based login.

Reach the support.

1011000 Audit Event failed

Audit event failed. Please try again

1011001 Audit Event failed

Audit event failed. Please try again

1011002 Audit Event failed

Audit event failed. Please try again

1011003 Audit Event failed

Audit event failed. Please try again

1020000 HMAC validation failed

1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.

1030000 Server API version lower than supported by the SDK

Upgrade your server to use this Mobile SDK version.

1030001 Server API version higher than supported by the SDK

Update your mobile app and try again.

1030010 Not enough permissions to enable QR scanner. User declined to grant camera permissions.

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.

1030011 Endpoint Security feature flag Required

Feature flag ENDPOINT_API_SECURITY_TOKEN_DEVICE must be enabled for this flow

1030012 Windows web enrollment feature flag required

Feature flag WINDOWS_WEB_ENROLLMENT must be enabled for this flow

1030013 Invalid Registration Push Payload

Try again or contact support

1072037 Operation failed

Please try again or request support for more assistance.

1072038 Operation failed

Please try again or request support for more assistance.

1072039 Operation failed

Please try again or request support for more assistance.

 

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