HYPR Error Codes Troubleshooting Table

This page lists all the possible errors returned by each of the HYPR platform components.

Code Prefixes

The first two digits in all HYPR error codes indicate the source. Some of the defined ranges of errors are linked here.

The easiest way to find an error is still just to search the page.

Error Prefixes by Component
15 : Windows 14 : Mac 12 : Server 11 : Android 10 : iOS
1520xxx
Registration
1410xxx
General
1201xxx
RP Services
112xxx
ASM/Authentication
10100x-10107x
User Agent
1521xxx
Installation Tokens
1420xxx-1450xxx
Reg/Auth
1202xxx
CC Services
113xxx
FIDO Client Errors
101071-101074
API/Endpoint
1522xxx
Audit Events
1460xxx
HYPRspeed
1203xxx
FIDO2 Services
114xxx
General Errors
101075-101079
OOB / Push
1523xxx
Log Submission
1470xxx
General
1204xxx
RADIUS Services
115xxx
Action Checks
104xxx-106xxx
FIDO Client
1530xxx+
Miscellaneous
  1205xxx
IdP Services
116xxx
User Agent
107xxx
Authenticators
    1206xxx
UAF Services
111xxxx
Authenticators
109xxx
Offline Mode
    1207xxx
IdV Services
   
    1208xxx
CA Services
   

 

HYPR Passwordless for Windows

Code Error Cause and Resolution

Registration Error Codes (1520xxx)

1520001 Registration failed. We're already waiting for a device to finish registering for this account, please try again in a minute.

There appears to be an active device registration in progress, or else a previous attempt at registration may not have timed out yet.

What to do?

Wait 3 minutes then try to register again. This should allow enough time for any pending requests to complete. If the error reoccurs, reboot the computer and try again.

1520002 Registration failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.

The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process.

What to do?

  1. Make sure the workstation has a reliable network connection then try to register again.
  2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue.
  3. If the issue persists, reboot the workstation before trying again.

 

1520003 Registration failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.

The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process.

What to do?

  1. Make sure the workstation has a reliable network connection then try to register again.
  2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue.
  3. If the issue persists, reboot the workstation before trying again.

 

1520004 Registration failed. Something went wrong during device registration. Please try again, or contact support if this keeps happening.

The workstation client isn't configured properly. The cause might be an invalid URL, incorrect app ID, or a problem with one of the other installation parameters.

This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

What to do?

  1. Verify that all the workstation client configuration parameters are set correctly (RP URL, Application ID, Pinning Key Hash, and Install Token).
  2. Check that the user is on a secure network (office or VPN). This will ensure the user is ready to begin pairing.
  3. If the issue persists, try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.
  4. If the issue still persists, contact an admin with troubleshooting information.
1520005 Operation failed. Something went wrong unpairing your device. Please try again.

Failure to deregister a device. This may occur for several reasons, including a delay on the server.

What to do?

  1. Wait 2 minutes and then try to deregister again. This should allow enough time for any pending requests to complete.
  2. If the issue persists, try to deregister using the mobile app:
    • Long press on the workstation icon
    • click Computer Details
    • Delete the connected device

 

1520006 Registration failed. Something went wrong during device registration. Please try again on your company's intranet or over a secure network. Contact Support if this keeps happening.

The workstation isn't on an authorized network, which prevents the pairing process from generating a certificate with the domain. This issue may also be experienced when proxies are involved in the routing connection.

What to do?

  1. Make sure the workstation is connected to the correct network (office or VPN) then try to register again.
  2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue.
  3. If the issue persists, reboot the workstation before trying again.

 

1520007 Registration failed. Something went wrong with that request. Failed to write the certificate to the Security Key.

What to do?

Retry updating the certificate on the security key. If you cannot remember the PIN, contact an admin for assistance and a possible factory reset.

1520008 Registration failed. Something went wrong with that request. Failed to generate key pair on the Security Key.

What to do?

Retry pairing with the security key. If the issue persists, contact an admin for assistance.

1520009  QR Fallback is not available.

Contact an administrator to verify that QR Fallback is enabled for the RP Application in use.

Installation Token Error Codes (1521xxx)

1521001 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

There was a problem with the API endpoint protection token exchange request.

What to do?

Check the HyprOneService log files on the workstation for more information

1521002 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

The workstation client does not have an API endpoint protection Install Token.

What to do?

Verify that the Install Token value in the workstation client install parameters is set correctly

1521003 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

The workstation failed to save an API endpoint protection Exchange Token to replace the Install Token.

What to do?

Check the HyprOneService log files on the workstation for more information

1521004 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

The API endpoint protection token exchange request didn't return a valid Exchange Token.

What to do?

Check the HyprOneService log files on the workstation for more information

1521005 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

Exception processing the API endpoint protection token exchange response.

What to do?

Check the HyprOneService log files on the workstation for more information

1521006 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

The API endpoint protection Exchange Token is invalid.

What to do?

If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.

1521007 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

Access to the API endpoint protection Exchange Token denied due to a deviceID, rpAppId, or machineId mismatch.

What to do?

If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.

1521008 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

Invalid or expired API endpoint protection Install Token.

What to do?

Provide a new Install Token value in the workstation client configuration settings

1521009 Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

Access to the API endpoint protection Install Token denied due to a deviceID, rpAppId, or machineId mismatch.

What to do?

Provide a new Install Token value in the workstation client configuration settings.

1521010 Registration failed.
The attempt to update the Install Token did not succeed.

What to do?

Provide a new Install Token value in the workstation client configuration settings. It may be necessary to contact an administrator to edit your Workforce Access Client installation parameters and/or reinstall WFA.

1521011 Install Token Updated.

Install Token successfully updated.

Audit Event Error Codes (1522xxx)

1522001 Operation failed. Invalid PIN entered.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522002 Operation failed. Failed to update PIN.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522003 Operation failed. PIN verification failed.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522004 Operation failed. Certificate error.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522005 Operation failed. Failed to enroll Security Key.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522006 Operation failed. Failed to reset Security Key.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522007 Operation failed. Management key verification failed.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522008 Operation failed. Error during install/uninstall.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522009 Operation failed. Configuration error.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522010 Operation failed. Error reported by CryptoManager.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522011 Operation failed. Error during service start/stop.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522012 Operation failed. Exception during workstation lock.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522013 Operation failed. Exception during workstation unlock.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522014 Operation failed. Failed to register workstation.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522015 Operation failed. Failed to deregister workstation.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522016 Operation failed. Failed to generate PIN/token.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522017 Operation failed. Failed to load stored data.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522018 Operation failed. Failed to register device.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522019 Operation failed. Failed to deregister device.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522020 Operation failed. Failed to unenroll Security Key.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522021 Authentication failed. Failed to authenticate with offline token or recovery PIN.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522022 Authentication failed. Failed to complete authentication.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522023 Authentication failed. Failed to cancel authentication.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522024 Operation failed. User presence failed.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522025 Status update. Trying to switch to REST API polling due to WebSocket errors.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522026 Status update. Successfully switched from WebSocket to REST API polling.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522027 Status update. Trying to switch from REST API polling back to WebSocket.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522028 Status update. Successfully switched from REST API polling back to WebSocket.

This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.

1522029 Status update. Successful workstation logon with Smart Key.

This error code is used only for log analytics and isn't displayed in the user interface. The event fields will contain information about the specific user and key. isSuccessful will be true.

1522030 Status update. Successful workstation unlock with Smart Key.

This error code is used only for log analytics and isn't displayed in the user interface. The event fields will contain information about the specific user and key. isSuccessful will be true.

1522031 Failed to decrypt login certificate.

The workstation failed to decrypt the login certificate presented by the mobile device. Could be caused by a problem on the mobile device, but workstation problems are more likely. The workstation's private keys may be damaged, or the TPM may have been reset. Also seen after doing P2V migration of a PC with a TPM. Even if the VM has a virtual TPM, the keys stored on the PC's TPM can't be migrated.

What to do?

Most likely WFA will need to be uninstalled and reinstalled. User will need to re-pair their mobile device(s).

1522032 Invalid SSO request.

The workstation received an invalid Desktop SSO request.

What to do?

Collect HYPR logs from workstation and escalate to Engineering.

1522033 SSO is not supported.

Either HYPRspeed/Desktop SSO or Endpoint API Security is disabled.

What to do?

Contact HYPR Support to enable the correct features for this flow. If enabling Endpoint API Security for the first time, all users will need to uninstall and re-install Windows WFA.

1522034 Internal error during SSO processing.

An unexpected exception occurred during SSO operation.

What to do?

Collect HYPR logs from workstation and escalate to Engineering.

1522035 Last logon/unlock was not performed with HYPR.

SSO doesn't work if last login/unlock used a security key or password.

What to do?

Lock the workstation and then unlock using the HYPR Mobile App.

1522036 Server rejected SSO.

The server rejected the SSO attempt. Most likely cause is that too much time has elapsed since login/unlock with the HYPR Mobile App.

What to do?

Lock the workstation and then unlock using the HYPR Mobile App. Open web browser and attempt SSO as soon as possible after unlocking.

1522037 Failed to save device data.

An error occured while adding a newly registered security key to the paired device database.

What to do?

This really shouldn't fail. It is likely that something is very wrong with the workstation. Check Windows event logs.

1522038 Failed to save offline/recovery PIN data.

An error occured while saving recovery PINs for a newly registered security key.

What to do?

This really shouldn't fail. It is likely that something is very wrong with the workstation. Check Windows event logs.

1522039 The enrollment service encountered an error that wasn't directly associated with a request.

Internal error in the Enrollment Service.

What to do?

Collect HYPR logs from enrollment server and escalate to Engineering.

1522040 The enrollment service was unable enroll a user certificate.

Error during certificate enrollment.

What to do?

Collect HYPR logs from enrollment server and escalate to Engineering.

1522041 The enrollment service was unable revoke a user certificate.

Error during certificate revocation.

What to do?

Collect HYPR logs from enrollment server and escalate to Engineering.

1522042 Login certificate has expired.

Contact an administrator to obtain a valid certificate.

1522043 SSL Pins updated.

New SSL Pins received from server.

1522044 Failed to update SSL Pins.

New SSL Pins received from server are invalid.

Log Submission Error Codes (1523xxx)

1523001 Workstation logs submitted.

Workstation log files were successfully submitted.

1523002 Log submission failed. Failed to submit log files.

This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code is used when a more specific error code isn't available (1523003, 1523004, or 1523005). Consult the message and extendedMessage Event fields for information about the specific failure.

1523003 Log submission failed. Failed to collect HYPR log files.

This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting HYPR application logs. Consult the message and extendedMessage Event fields for information about the specific failure.

1523004 Log submission failed. Failed to collect Windows Event Logs.

This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting Windows event logs. Consult the message and extendedMessage Event fields for information about the specific failure.

1523005 Log submission failed. Failed to upload log files.

This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while uploading the collected logs to the RP Server. Consult the message and extendedMessage Event fields for information about the specific failure.

Miscellaneous Errors (1530xxx+)

1530001 Registration failed. The password you entered is incorrect.

If the Require User Presence option is turned on in the Control Center, users must type in their current password when pairing a device to validate that they are the employee who is logged into the workstation. When this is incorrectly entered, for example if a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete.

What to do?

Use the correct password for the user in question.

1530002 Operation failed. Too many failed attempts. Your security key PIN is locked. Please contact Support for assistance

An invalid security key PIN was entered while pairing or logging in. In contrast to HYPR Mobile App users, security key users are required to enter a PIN to accomplish multifactor authentication.

What to do?

  1. Use an administrator-provided management PIN or a backup PIN method at the next attempted login session.
  2. If you do not have a secondary method to use your security key, reach out to your Support team for further assistance.
1540001 Registration failed. You cancelled the registration process so this device was not set up.

The pairing process was manually canceled. Typically this is a user-chosen action.

What to do?

  1. If the pairing process was inadvertently canceled, wait 2 minutes and before attempting to pair the device again. This should allow enough time for any pending requests to complete.
  2. If the issue persists without manual cancellation, identify at what step in pairing the action canceled and inform your Support team.
1540002 Biometric registration failed.

Biometric device was successfully paired using PIN, but fingerprint registration failed.

What to do?

Wait 1 minute, then try to pair with your fingerprint again.

If the problem persists, verify your fingerprint is registered with your device, and try again.

1550001 Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.

This error indicates that the workstation client may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by an invalid certificate template name during enrollment or that the certificate template does not exist.

What to do?

  1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.
  2. If the issue persists, guide the user to reboot the workstation before trying again.
  3. If the issue persists, an admin can check the registry editor to see the configured certificate template, and make sure the name matches the configuration in the AD Certificate Authority configuration.
1550002 Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.

The user isn't authorized to enroll a certificate for the certificate template type.

What to do?

  1. Check that the user is on a secure network (office or VPN) and try again. This will ensure the user is ready to begin pairing.
  2. If the issue persists, reboot the workstation before trying again.
  3. If the issue still persists, contact an administrator and have them try these steps:
    • Select the User template in AD
    • Add the user to the Group or user names list under Properties > Security in the template
    • Click Enroll and try again
1550003 Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.

The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by Active Directory Certificate Service (AD CS) not working properly.

What to do?

  1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.
  2. If the issue persists, guide the user to reboot the workstation before trying again.
  3. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550005 Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.

The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the value of the public key pinning having been set to an invalid entry.

What to do?

  1. An admin may validate that the correct value is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.
  2. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550006 Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.

This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the registry values having been set to an invalid entry or having experienced an issue during installation or upgrade.

What to do?

  1. An admin may validate that the correct values reside in the user's registry editor is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.
  2. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550007 Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.

Indicates an unknown event. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment.

This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550008 Registration failed. Your computer appears to be offline. Please check this computer's network connection and try again.

The workstation client does not detect an internet connection.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
  3. If the issue persists, restart the HYPR service from services.msc and try to pair again.
  4. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550009 Registration failed. The current configuration is not compatible with your domain. Please contact Support for more information.

The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the Control Center settings being in conflict with the type of end user seeking to pair and use the product.

What to do?

An admin may need to validate on the Control Center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success.

1550010 Registration failed. The current configuration is not compatible with your domain. Please contact support for more information.

The user is trying to enroll a security key using a local user account.

What to do?

Your registration policy is not compatible with the method you are using. Try a different method; verify your certificate is current; or contact an admin if the issue persists.

 

1550011 Registration failed.

Azure AD User requires that FIDO2_MOBILE_AUTHENTICATOR feature flag be enabled.

What to do?

Please contact Support.

 

1570001 Operation failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.

The workstation client does not detect an internet connection.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
  3. If the issue persists, restart the HYPR service from services.msc and try to pair again.
  4. If the issue persists, an admin may analyze the HYPROneService log for more information and escalate as needed.
1570002 Operation failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.

The workstation client experienced an issue with the network.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
  3. If the issue persists, restart the HYPR service from services.msc and try to pair again.
  4. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1570003 Operation failed. Something went wrong with that request. Please reboot your computer and try again, or contact support if this keeps happening.

The workstation client experienced an unrecoverable error.

What to do?

  1. Restart the HYPR service from services.msc and try to pair again. If the user cannot restart the HYPR service, ask the user to reboot their workstation.
  2. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1580001 Reenrollment failed. Failed to store reenrollment certificate.  
1590001 Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.

The Control Center API version is less than 4 or not defined and a QR code cannot be generated.

What to do?

Validate the Server version and update if necessary.

1590002 Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.

The Control Center failed to generate a QR code.

What to do?

Check the Control Center Audit Trail or logs.

1590003 Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.

The Control Center believes the workstation client doesn't support QR code functionality

What to do?

Validate the workstation client version and update if necessary.

1590004 Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.

A problem occurred during QR code request and response processing.

What to do?

Analyze the HyprOneService logs to see if there's a Control Center issue.

HYPR Passwordless for Mac

Code Error Cause and Resolution

General Error Codes (1410xxx)

1410001 General failure. Something went wrong with that request. Please try again, or contact Support if this keeps happening.

This error indicates that the workstation client experienced an general error.

What to do?

When encountering this error, you will often be presented information for troubleshooting inline with the error. Generally retrying the pairing process will resolve itself. If this does not work, ask the user to reboot their workstation.

1410002 General failure. Failed to register the workstation with the server. Obtain a new install token and reinstall the product.

This error indicates that the install token specified at installation time is not valid for this workstation

What to do?

  1. Check that the token has been inserted correctly and hasn't been revoked
  2. If the error persist, obtain a new token from your system administrator and retry

Registration / Authentication Error Codes
(1420xxx, 1430xxx, 1440xxx, 1450xxx)

1420001 Registration failed. We're already waiting for a device to finish registering for this account, please try again in a minute.

This error indicates that the workstation client experienced a network error and a new attempt has been started.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420002 Registration failed. Something went wrong with that request. Check that you are connected to the internet, then try again.

This error indicates that the workstation client experienced a network error during new device pairing.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420003 Registration failed. Something went wrong with that request. Check that you are connected to the internet, then try again.

This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server during a step in the pairing process.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.

 

1420004 Registration failed. Something went wrong during device registration. Try again, or contact support if this keeps happening.

This error indicates that device pairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420005 Operation failed. Something went wrong unpairing your device. Please try again.

This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process.

What to do?

  1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.
  2. If the issue persists, reboot the computer and try to unpair. This may ensure the computer did not reach an error state.

 

1420006 Registration failed. Something went wrong during the creation of the authentication certificate. Check that you are connected to the internet, then try again.

This error indicates that the certificate to be associated with the user could not be generated or installed in the system. This may happen for a number of reasons, including instability in the network connection with the domain controller

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420007 Registration failed. Something went wrong trying to identify the Certification Authority server. Check that you are connected to the domain, then try again.

This error indicates that the MacOS LDAP repository didn't have an entry for the Certification Authority for the current user.

What to do?

  1. Using Directory Utility, check that the LDAP configuration has an entry in the CertificateAuthorities section of the node /Active Directory/DOMAIN/All Domains.
  2. If the issue persists, try re-joining the domain.
1420008 Registration failed. The Kerberos user name isn't in the expected format. Check that you are connected to the domain, then try again.

This error indicates that the Kerberos username isn't in the format user@fully.qualified.domain.name.

What to do?

  1. Check that the Kerberos name of the user (e.g., by running klist) is in the form user@domain.address.
  2. If the issue persists, try re-joining the domain.
1420009 Registration failed. Something went wrong trying to contact the Certification Authority server. Check that you are connected to the Internet, then try again.

This error indicates a problem trying to contact the Certification Authority server(s)

What to do?

  1. Check the network connectivity with the server hosting the domain controller.
  2. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420010 Registration failed. The Certification Authority server refused to issue the certificate. Check that you are authorized to request certificates, then try again.

This error indicates an authentication problem trying to contact the Certification Authority server(s).

What to do?

  1. Check the network connectivity with the server hosting the domain controller.
  2. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420011 Registration failed. The Certification Authority server didn't accept the certificate template. Check the configuration, then try again.

This error indicates that the certificate template specified in the configuration file is not valid.

What to do?

  1. Check that the CertificateTemplate setting in the HYPR Passwordless client application references a certificate template that the domain controller has published and that is readable by the user.
  2. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420012 Registration failed. The Certification Authority server failed to issue the certificate. Check the logs on the server for the underlying reason, then try again.

This error indicates that the Certification Authority server could not complete the operation.

What to do?

  1. Check the logs in the domain controller; if the certificate has been issued but it's waiting for approval, ensure the configuration is changed so that the certificates are immediately issued when requested.
  2. Perform the necessary changes to the server configuration.
1420013 Registration failed. The Certification Authority reported that the clock of the computer is not aligned with the clock on the server. Check the clock, then try again.

This error indicates that the clock of the computer is not synchronized with the clock of the Certification Authority server.

What to do?

Verify the date and time settings on the domain controller and adjust the clock on the client computer so that it is aligned with it, then retry the operation.

1420014 Registration failed. Failed to import the certificate issued by the Certification Authority server. Check the encryption scheme of the template, then try again.

This error indicates that the certificate issued by the Certification Authority could not be imported locally.

What to do?

Verify that the certificate template defined on the domain controller is using the RSA cipher with 2048 bits.

1420015 Registration failed. The user's Kerberos ticket has expired. Renew it, then try again.

This error indicate that the Kerberos ticket of the user has expired.

What to do?

1. Renew the ticket by using the `kinit` utility.
2. Retry the operation.

1420016 QR Fallback Authentication is not enabled.

What to do?

Verify you are logging into the correct application, and try again. If the issue persists, verify with an administrator or Support that the application in question is using QR Fallback.

1430001 Registration failed. The password you entered is incorrect.

This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully.
  2. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.

 

1430002 Deregistration failed. The password you entered is incorrect.

This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process.

What to do?

  1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.
  2. If the issue persists, reboot the computer and try to unpair. This may ensure the computer did not reach an error state.

 

1430003 Unable to complete certificate binding.

This error indicates that the user most likely didn't enter her password when requested by MacOS when binding the user to the certificate.

Ensure to enter the user password when requested by the system dialog with the yellow smartcard chip icon.

1440001 Registration failed. You cancelled the registration process so this device was not set up.

This error indicates that the user canceled the pairing process when asked to confirm their authorization with their current password.

What to do?

  1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.
  2. During the step where a prompt appears, do not dismiss it.
  3. Enter your credentials to complete pairing.

 

1450001 General Authentication Error.

This error indicates that the workstation client experienced an error while unlocking the user.

What to do?

Wait 2 minutes and then proceed to authenticate again. If this does not resolve the issue, try a reboot and see if the issue persists.

HYPRspeed (Desktop SSO) Error Codes (1460xxx)

1460001 Desktop SSO failed. Unable to authenticate on web site.

An attempt to login on a web site using the same session used on the workstation (Desktop SSO) was denied by the server

What to do?

1. Ensure that you authenticated on the workstation using HYPR

2. If the error persist, contact support

1460002 Desktop SSO failed. Feature has not been enabled.

Desktop SSO isn't turned on for this HYPR server.

1460003 Desktop SSO failed. Secure Endpoint has not been enabled. Secure Endpoint Protection is not enabled on the workstation.
1460004 Desktop SSO failed. SSO request is not valid. The arguments of the request don't match the settings of the workstation.
1460005 Desktop SSO failed. You must be authenticated with HYPR in order to use Desktop SSO. An attempt to login on a web site using the same session used on the workstation (Desktop SSO) failed because there is no active session.
1. Lock the workstation and unlock it using HYPR.
2. If the error persists, contact Support.
1460006 Failed to sign SSO challenge.

The crypto operations required by DesktopSSO could not be performed.

Contact Support.

General Error Codes (1470xxx)

1470001 Operation failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.

This error indicates that the workstation client experienced an issue with the network.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
  3. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.

 

1470002 Operation failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.

This error indicates that the workstation client experienced an unrecoverable error.

What to do?

  1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.
  2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.
  3. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1470003 Unable to retrieve the public key. This error indicates that the public key for
HYPR is not available in the Keychain.
Check Keychain for com.hypr.employeeaccess and see if public key is available.
1470004 Unable to retrieve the private key. This error indicates that the public key for
HYPR is not available in the Keychain.
Check Keychain for com.hypr.employeeaccess and see if public key is available.

 

HYPR Cloud / HYPR On Prem (Server)

Please note that these errors may be displayed in the HYPR Mobile App as well; this indicates that the root cause of the problem is the server-related error.

Code Error Cause and Resolution

RP Service Error Codes (1201xxx)

Back to Top

   

 

1201000 FIDO auth information supplied does not match the user requesting OOB auth.

What to do?

Ensure that the correct mobile device and user are authenticating the OOB auth request. Check server logs.

1201001 Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request.

What to do?

1. Check the logs for any indications of server failures. 2. The user can retry after 1 minute.

1201002 The user already has a pending registration request.

What to do?

Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.

1201003 This error indicates that the push provider is not configured for this application.

What to do?

Configure a push provider in the Control Center.

1201004 The user has a pending request with the same ID.

What to do?

Wait for session to timeout over 1 minute or so. Re-try: a Registration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.

1201005 The session provided is not valid.

What to do?

Wait 1 minute and try again, or contact support if the issue persists.

1201006 The client or device software version is incompatible with the server.

What to do?

Please contact support to confirm that you have the correct software version.

1201007 The registration request is invalid.

What to do?

Try again after 1 minute or contact support if the issue persists.

1201008 This error indicates that the client cancelled registration and the current operation cannot proceed.

What to do?

Wait 1 minute and try again.

1201009 An authentication or registration attempt already exists.

What to do?

Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.

1201010 This error indicates that an invalid image was uploaded.

What to do?

The max file size is 256kb. Please try again with a smaller image.

1201011 The session is not valid for this request because it has timed out. It took too long to complete the action.

What to do?

The user should restart the app and try to authenticate again.

1201012 The current machine does not exist in the user's session.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201013 The request is invalid for the user's session.
OR
No authentication payload found.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201014 The user's session cannot be found.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201015 This error indicates that there was a problem registering the user for push notifications.

What to do?

The administrator should check that the API token is valid in their push notification settings.

1201016 The user's session cannot be found.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201017 This indicates that there was an internal error creating an SSL client.

What to do?

Wait 1 minute and try again. If the issue persists, contact HYPR support.

1201018 Registration failed due to a timeout.

What to do?

The user can wait 1 minute and try again.

1201019 There was an issue communicating with the client.

What to do?

Wait 1 minute and try again.

1201020 The sessionId provided in the request is invalid.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201021 There was a problem updating the status for the machine.

What to do?

Check that the machine is paired and try again.

1201022 The authentication failed due to the presence of another pending authentication request. 

This usually happens when the user canceled or failed the first authentication attempt and initiated the second one right away. HYPR by default allows only one user authentication per minute so that the server will cancel the second authentication attempt.

What to do?

  1. Wait for 1 minute and try again. You may want to restart the HYPR Mobile App.
  2. If the issue persists, record the tracer ID displayed on the error screen, and escalate to the Control Center admin to analyze logs for further diagnostics.
1201023 The operation failed due to invalid request parameters.

What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.

1201024 CLIENT_REG_EC

What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.

1201025 REQUEST_NOT_FOUND_EC

What to do?

Wait for 1 minute and try again. Contact Support if the issue persists.

1201026 An authentication or registration attempt already exists.

What to do?

Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.

1201027 There's a pending unpairing request for this device.

What to do?

Ensure that another de registration attempt is not in progress. Wait for 1 minute and re-try.

1201029 Invalid Workstation Configuration.

What to do?

Verify that the Workstation settings for this application are correct.

1201030 Issue occurred with Workstation Lock.

What to do?

Wait for 1 minute and try again. Contact support if the issue persists.

1201031 Registration canceled by client setup.

What to do?

Wait 1 minute and try again.

1201032 The machined display name for the provided rpAppId is not found.

What to do?

Verify that the appId is correct and that it currently exists and try again.

1201033 Invalid username provided.

What to do?

Verify that the username is correct and that it currently exists and try again.

1201034 There was a problem deleting the user.

What to do?

Wait for 1 minute and try again. Contact support if the issue persists.

1201035 The machined display name for the provided rpAppId is not found.

What to do?

Verify that the appId is correct and that it currently exists and try again.

1201036 The display name for this machine could not be found.

What to do?

Verify that the display name is correct and that it currently exists and try again.

1201037 There was an issue with Workstation Web Login.

What to do?

Wait for 1 minute and try again. Contact support if the issue persists.

1201038 The information collected during the registration process cannot be saved.

What to do?

Wait for 1 minute and try again. Contact support if the issue persists.

1201039 During the registration process, a caller sent a request that is incompatible with the current state of the registration.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201040 There was a problem retrieving FIDO2 OOB Request.

What to do?

Wait 1 minute for the session to expire, and then try again.

1201041 Cannot find a feature with the given name.

What to do?

Verify that the flag name is correct and try again.

1201042 This feature flag is deprecated.

What to do?

Cannot update a deprecated feature. Contact HYPR Support to assist in setting the correct features.

1201043 Cannot find a Magic Link entry for the token given.

What to do?

Verify that the token is correct and try again.

1201044 Magic Link is not valid for the token given.

What to do?

Verify that the token is correct and try again.

1201045 This feature is not currently enabled.

What to do?

Contact HYPR Support to enable this feature and try again.

1201046 The Endpoint API token is invalid or expired.

What to do?

Verify that the token is correct and try again.

1201047 No registration record for this device and rpApplication.

What to do?

Verify that the token is correct and try again.

1201048 The Token was not found.

What to do?

Verify that the token is correct and try again.

1201049 The SSO challenge is not found in the cache.

What to do?

Try again. Contact HYPR support if the issue persists.

1201050 Signature validation failed.

What to do?

Try again. Contact HYPR support if the issue persists.

1201051 The public key was not found in the certificate.

What to do?

Try again. Contact HYPR support if the issue persists.

1201052 The deviceID, rpAppId, or namedUser is null.

What to do?

Try again. Contact HYPR support if the issue persists.

1201053 Resetting the Magic Link, as it was clicked and no devices were registered.

What to do?

Wait 1 minute and try again, or acquire a new Magic Link.

1201054 Error locating the original request to enroll certificate for this Workstation.

What to do?

 

1201055 Failed to submit certificate enrollment request for the Workstation.

What to do?

 

1201056 Failed to submit certificate enrollment request for the Workstation.

What to do?

 

1201057 Browser (OOB) authentication has been cancelled.

What to do?

Mobile device cancelled the auth in progress. This is usually initiated by the user.

1201058 Device failed to de-register Browser (OOB).

What to do?

Re-try from device or contact support to delete from ControlCenter admin console.

1201059 Device failed to de-register Workstation.

What to do?

Re-try from device or contact support to delete from ControlCenter admin console.

1201060 Failed to unlock Workstation.

What to do?

Wait for a minute and try again. Contact support if the issue persists.

1201061 Could not find a registered web account.

What to do?

The device isn't registered to a web (OOB) account. Register via Device Manager.

1201062 FIDO session is expired.

What to do?

Lock/Unlock the Workstation to refresh the FIDO session.

1201063 The logged in user ended up in an unexpected invalid state.

What to do?

Please try logging out and re-logging in and if that does not resolve the issue, please try re-registering the user.

1201064 Desktop SSO workstation client could not sign the challenge.

What to do?

Retry the operation and/or check the workstation logs.

1201065 There was a problem with generation of UAF record checksum.

What to do?

Contact support.

1201066 There was a problem with generation of device record checksum.

What to do?

Contact support.

1201067 There was a problem with validation of UAF record checksum.

What to do?

Contact support.

1201068 There was a problem with validation of device record checksum.

What to do?

Contact support.

1201069 Attempt validating checksum with no extension defined.

What to do?

Contact support.

1201070 The crypto provider was requested to use a hash algorithm that is unsupported.

What to do?

Change the hash algorithm to a supported value.

1201071 The crypto provider requested is unsupported.

What to do?

Change the crypto provider to a supported value.

1201072 The crypto provider was requested to use a key id that is unsupported.

What to do?

Change the key id to a supported value.

1201073 The crypto provider was requested to use a hash algorithm that is unsupported.

What to do?

Change the hash algorithm to a supported value.

1201074 The batch database update failed.

What to do?

Please contact support.

1201075 Could not verify the registered web account against the registrations on the device.

What to do?

Ensure that the web account is paired to the mobile used to unlock the Workstation.

1201076 Could not verify the encrypted column.

What to do?

Ensure that the encryption key hasn't been changed.

1201077 Multiple web accounts registered to the device.

What to do?

This scenario is not supported. Try a different log in method or ensure that only one user account is registered to the HYPR web Application.

1201078 Error locating the certificate revocation request.

What to do?

The certificate may have been revoked already. Confirm its revocation in the server logs.

1201079 Error reported by the CA service while signing or revoking a certificate.

What to do?

Check the Control Center error logs and the CA administration console.

1201080 Signed data are wrong.

What to do?

Please verify if data are signed properly.

1201081 Domain root certificate issue.

What to do?

Please verify the provided certificate. It probably already exists in the db.

1201082 Domain root certificate issue.

What to do?

Please verify the provided certificate.

1201083 Unauthorized workstation lock.

What to do?

Register the device with the workstation.

1201084 Authentication attempt has been blocked by brute force detection in keycloak

What to do?

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.

1201085 Possible brute force attempt detected for user latest failed authentication attempt.

What to do?

Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.

1201086

Risk policy (Adapt) evaluation request failed.
OR
Account Temporarily Blocked.

May accompany a 403 status code.

This is a security measure to protect your information. If you believe this is an error or you need assistance, then please contact your administrator.

What to do?

Check connectivity and configuration in CC.

1201087 Risk policy (Adapt) has incorrect configurations.

What to do?

Check connectivity and configuration in CC.

1201088 Risk policy (Adapt) evaluation has timed out, try again or reconfigure timeout.

What to do?

Check connectivity and configuration in CC.

1201089 Risk policy (Adapt) could not be found

What to do?

Check that policyId is correct and try again.

1201090 This feature is currently enabled.

What to do?

Contact HYPR Support to disable this feature and try again.

1201091 An error occurred with Affirm third party cost incurring service.

What to do?

Please investigate the error details.

1201092 Adapt policy assignment was submitted with invalid parameters.

What to do?

Please check that the evaluation point and policyId are correct.

CC Service Error Codes (1202xxx)

Back to Top

1202001 This error indicates a generic server issue.

What to do?

Check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202002 The user does not have any registered devices for the rpAppId.

What to do?

The user should register a device under the requested application.

1202003 The request provided invalid data.

What to do?

Try again. Contact HYPR Support if the issue persists.

1202004 The provided access token is invalid.

What to do?

Check the access token supplied in the API request. Re-issue a new access token if needed.

1202005 This error indicates that the current license is invalid.

What to do?

Check that the license server is reachable and that a valid license has been applied.

1202006 Could not find corresponding pin request from client.

What to do?

Try again. Contact HYPR support if the issue persists.

1202007 This indicates that an internal service was not reachable.

What to do?

Check that all services are available and running.

1202008 This indicates that the license server is not reachable.

What to do?

Check that the license server is available and running.

1202009 An invalid application was used.

What to do?

Check that you have created and set up the application in the Control Center.

1202010 The FIDO operation failed due to invalid request data.

What to do?

Try again. Contact support if the issue persists.

1202011 The workstation session was not found.

What to do?

Wait for session to timeout over 1 minute or so. Re-try

1202012 There was an issue with the websocket connection between the server and workstation.

What to do?

Use Offline Mode or restart the computer and try again.

1202013 Authorization between the device and workstation failed.

What to do?

Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode.

1202014 The Control Center failed to reach the UAF server.

What to do?

Check that the UAF server is running and reachable.

1202015 This error indicates an issue with extensions.

What to do?

Try again or contact support if the issue persists.

1202016 The workstation does not appear to be registered.

What to do?

Try again or contact support if the issue persists.

1202017 This error indicates a problem with the SSL certificate.

What to do?

Ensure that the certificate is in the correct format and try again.

1202018 This error indicates an issue creating a session.

What to do?

Code problem. Check logs for session creation problem.

1202019 Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID.

What to do?

Check Control Center for policy setup.

1202020 The application setup is incomplete or incorrect.

What to do?

Please ensure that the action ID is configured for RPAppId in the Control Center.

1202021 Invalid data request object was received.

What to do?

Please ensure configurations are valid and try again.

1202022 Could not find the device requested.

What to do?

Please make sure your device has been paired with the computer.

1202023 There was a problem sending push notifications to the user.

What to do?

Please make your device is paired, and push notifications are enabled.

1202024
Error sending login recovery e-mail. User could not be found.

What to do?

Please ensure your device is registered to login with this website.

1202025 The operation on the workstation has timed out.

What to do?

Wait 1 minute and try again.

1202026 There was an issue with push provider configuration.

What to do?

Please make sure push notifications are enabled, and your device has been paired with the device manager.

1202027 There was an issue with push provider configuration. Either push is disabled or the url is null.

What to do?

Check Control Center logs and contact HYPR Support for assistance.

1202028 There was an issue with the challenge used in the FIDO operation.

What to do?

Wait 1 minute and try again, check the audit log within the Control Center.

1202029 There was an error in the adapter processing. The adapter URL is not correct.

What to do?

Ensure that the adapter URL is valid and reachable from the server.

1202030 There was an error in the adapter processing. This was the resulting response bean from the adapter.

What to do?

Check server logs for extension problems.

1202031 There is an issue with the extension JAR package.

What to do?

Please ensure the identity provider extension follows the rules, and try again.

1202032 Failed to stop or unload the extension.

What to do?

Please ensure the identity provider extension follows the rules, and try again.

1202033 Failed to load extensions. Path:

What to do?

Check server logs for failure details. Usually, it's a filesystem permissions issue.

1202034 There was a problem with your identity provider extensions.

What to do?

Check server logs for the specific extension problem. A runtime exception for a third-party product is not known to the server.

1202035 Failed to initialize server cache.

What to do?

Server is not able to load applications from server and/or cache them. Check server logs for root cause.

1202036 Mobile device record not found on the server.

What to do?

Might indicate a registration problem or perhaps the mobile device has been unpaired by the user.

1202037 HMAC of the message payload is invalid.

What to do?

In some APIs the device supplies an HMAC of the message. This allows us to confirm the integrity of the message. Try re-registering the mobile device.

1202038 Device key in the request is invalid.

What to do?

Registration data could be corrupt. RP app or the server might not be the one we registered with.

1202039 When revealing recovery PINs, no existing device registrations found. The search was by machineId, rpAppId, deviceId and machineUser.

What to do?

Do a registration if it is a new device or an authentication other wise. Make sure recovery PINs are enabled in the control center.

1202040 MachineName not found. No matching MachineId found for machineName.

What to do?

For the retrieve recovery PINs API, the machineName is the diplayed name. It is used to find the machineId to query the existing device registrations. The resolution is to provide an existing machineName.

1202041 A key agreement handshake component was missing when validating the Recovery PINs authentication.

Restart registration or authentication. If the issue persists, contact your support.

1202042 Validation of publicKeyAgreementAuth or recoveryPinsAuth failed.

What to do?

There is a mismatch on the keys used to sign the uath. This is likely a legitimately invalid case and someone is trying to send the wrong keys.

1202043 Invalid recovery PINs, due to invalid recoveryPinsAuth.

What to do?

Try registration or authentication with a new device.

1202044 Unable to lookup null/empty sessionId.

What to do?

Wait 1 minute and try again; check the audit log within the Control Center.

1202045 The requested push message is not available.

What to do?

The device is requesting a Firebase message from the server via poll, but it is not available. This may happen when the message is expired, the HMAC is incorrect, or no payload is sent.

1202046 Invite to onboarding user was not able to be sent.

What to do?

Wait 1 minute and try again; check the audit log within the Control Center.

1202047 Onboarding was not able to communicate with the SSO Provider.

What to do?

Wait 1 minute and try again; check the audit log within the Control Center.

1202048
Your username doesn't exist in your IDP, but it must exist for initial integration. Please refer to the documentation for guidance.

What to do?

Make sure the username is typed correctly and that is exists on your network; then try again.

1202049
The username provided doesn't exist in the SSO provider.

What to do?

Make sure the username is typed correctly and that is exists in your SSO system; then try again.

1202050
The API token provided seems to be invalid for your IdP.

What to do?

Verify your API Token is still valid, then try agian.

1202051
Error sending invitation e-mail. This functionality is only available on HYPR Cloud platforms.

What to do?

Email Onboarding Service is only available on HYPR Cloud.

1202052
It looks like this person has already been invited.

What to do?

The username for this RP App has already been invited and a Magic Link has already been generated for them. Try another username or use Resend Invitation to send a new invitation to this user.

1202053
The API token provided seems to be expired for your IdP.

What to do?

Verify the API Token is still valid for your IdP, then try again.

1202054
The application name provided is invalid for your IdP.

What to do?

Please check the RP Application configuration in Control Center Advanced Mode.

1202055
We can't seem to be able to create an OIDC application in your IdP. Please refer to the documentation for guidance.

What to do?

Verify your IdP OIDC Settings, then try again.

1202056 Keycloak Realm creation failed.

What to do?

Please retry the integration.

1202057 Keycloak Realm Token failed to be retrieved.

What to do?

Please retry the integration.

1202058 Failed to retrieve Keycloak SAML metadata.

What to do?

Please retry the integration.

1202059 Failed to CREATE Auth Flow.

What to do?

Please retry the integration.

1202060 Failed to ADD Authentication Flow to Realm.

What to do?

Please retry the integration.

1202061 Failed to GET Authentication Flow.

What to do?

Please retry the integration.

1202062 Failed to create the Client scope.

What to do?

Please retry the integration.

1202063 Keycloak failed to create the OIDC client.

What to do?

Please retry the integration.

1202064 Keycloak failed to create the SAML client.

What to do?

Please retry the integration.

1202065 Failed to get the Keycloak execution flow.

What to do?

Please retry the integration.

1202066 Failed to configure the Keycloak Authenticator.

What to do?

Please retry the integration.

1202067 Failed to enable the Keycloak Authenticator.

What to do?

Please retry the integration.

1202068 Failed to get the Keycloak Secret.

What to do?

Please retry the integration.

1202069 Failed to delete the Keycloak Realm.

What to do?

Please retry the integration.

1202070 Failed to create user in the Realm.

What to do?

Please retry the integration.

1202071 Failed to get a user from the Realm.

What to do?

Please retry the integration.

1202072 Failed to delete a user from the Realm.

What to do?

Please retry the integration.

1202075 Invalid recovery PIN update.

What to do?

Please retry the integration.

1202076 Failed to configure CC Extension.

What to do?

Please retry the integration.

1202300 Failed to configure CC Extension.

What to do?

Please retry the integration.

1202301 Failed to configure CC Extension for Azure.

What to do?

Please retry the integration.

1202302 Failed to get CC CSRF Token for integration operations.

What to do?

Please retry the integration.

1202303 Failed to generate API Tokens for integration operations.

What to do?

Please retry the integration.

1202500 Failed to complete the AzureAPI call.
OR
Status code 429 (TOO_MANY_REQUESTS) when API throttling thresholds are exceeded.

What to do?

Please retry the integration.

OR

You are using too many API calls to gather your data. Try using the Bulk Export API to collect masses of data.

1202501 (v8.7 and earlier) This indicates that the license validation has failed.

What to do?

The administrator should check that the correct license has been provided.

1202502 Unable to delete the application.

What to do?

Check that you have created and set up the application in the Control Center.

1202503 Unable to create or update application.

What to do?

Check that you don't have created the same application in the Control Center.

1202504 Could not connect to Data Lake API.

What to do?

Check the correct values are present in the DataLakeConfig, and IAM User creds are in Vault.

1202505 Certificate verification error.

What to do?

Verify your certificate. Check if certification path can be built and all certificates in the chain are valid and there are no CRL checks that are failed. Check network connection to distribution point of CRL.

1202506 Could not read default app name from server configuration. Check Vault setup.

What to do?

Check Vault setup.

1202507 This error indicates a Redis script issue.

What to do?

Check the Redis script.

1202508 This error indicates a redis queue issue.

What to do?

Check the Redis script.

1202509 Invalid property configuration.

What to do?

Make sure to add JavaDoc to newly introduced config property.

1202510 Invalid algorithm code problem.

What to do?

Check hash algorithm code in DesktopSSO configuration, CBOR algorithm, or IANA algorithm in FIDO2 configuration.

1202511 RO is missing in some service.

What to do?

Check service definition.

1202512 There was an error during negotiating version between clientVersion, deviceVersion, serverVersion.

What to do?

Check proper versions.

1202513 Access token is invalid.

What to do?

Check yout token.

1202514 Invalid Push Notification Payload Problem.

What to do?

Check the payload.

1202515 User e-mail invalid.

What to do?

Provide valid e-mail.

1202516 QR code is invalid.

What to do?

Check the QR code validity or wait for a new one to generate.

1202517 The device registration could not be processed successfully.

What to do?

If the issue persists, contact HYPR Support.

1202519 There was a state transition problem during device authentication request processing.

What to do?

If the issue persists, contact HYPR Support.

1202520 This error indicates a generic server issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202521 This error indicates a configuration issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202522 This error indicates a vault configuration issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202523 This error indicates a Redis configuration issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202524 ControlCenter.log doesn't exist.

What to do?

Check the log directory.

1202525 Failed to modify Feature Flag. Lack of Authority.

What to do?

Contact HYPR Support for assistance.

1202526 Feature Flag toggle for the rpApp is forbidden.

What to do?

Don't try to toggle the feature in question.

1202527 Invalid session record.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202528 This error indicates a cache configuration issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202529 This error indicates a cache configuration issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202530 This error indicates a websocket message issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202531 This error indicates a websocket message issue.

What to do?

The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.

1202532 Unable to suspend application.

What to do?

Check that you have created and set up the application in the Control Center.

1202601

Authentication has been blocked due to failure limit being reached by user.

May accompany a 403 status code.

What to do?

Wait the specified duration until your account is unblocked; then try again. If the issue persists, contact your support with this issue.

FIDO2 Service Error Codes (1203xxx)

Back to Top

1203001 Failed to execute FIDO2 request.

What to do?

Wait 1 minute and try again, check the audit log within the Control Center.

1203002 Could not validate extension response.

What to do?

Wait 1 minute and try again, check the audit log within the Control Center.

1203003 FIDO2 settings are null.

What to do?

Please make sure FIDO2 settings are configured.

1203004 FIDO2 settings model is null.

What to do?

Please make sure the settings model is populated and try again.

1203005 There is a problem with the METADATA.

What to do?

Wait 1 minute and try again, check the audit log within the Control Center.

1203006 The FIDO2 server is unreachable.

What to do?

Check Control Center logs and contact HYPR Support for assistance.

1203007 FIDO2 settings are not currently enabled.

What to do?

Enable FIDO2 and try again.

1203008 Missing FIDO metadata. aaguid={aaguid}

What to do?

Check Control Center logs and contact HYPR Support for assistance.

1203009 FIDO2 authenticator certificate, specified in the metadata, is about to expire.

What to do?

Update authenticator metadata with the latest copy from the FIDO MetaData Service.

1203010 WebAuthn operation cannot be completed because initial session is not found.

What to do?

Try again. If problem persists, contact HYPR Support to increase the FIDO2 session timeout.

1203011 WebAuthn operation cannot be completed due to DPK problem.

What to do?

Try again. If the problem persists, contact HYPR Support for investigation.

1203012 WebAuthn operation cannot be completed due to FIDO2 policy.

What to do?

Try a different FIDO2 authenticator, or call an administrator for details.

1203013 Origin returned by client/browser does not match RP origin.

What to do?

Call administrator to verify RP origin in FIDO2 settings is set properly.

RADIUS Service Error Codes (1204xxx)

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1204010

RADIUS server ID was not found.

What to do?

Choose an existing radiusServerId.

1204011 RADIUS server cannot be created.

What to do?

Check RADIUS server constraints.

1204012 RADIUS server cannot be created.

What to do?

Check RADIUS server data.
1204013 RADIUS server cannot be updated.

What to do?

Check RADIUS server constraints.

1204014 RADIUS server cannot be updated.

What to do?

Check RADIUS server data.

1204015 RADIUS server cannot be deleted.

What to do?

Check RADIUS server data and constraints.

1204016 RADIUS configuration ID was not found.

What to do?

Choose RADIUS config ID which exists.

1204017 RADIUS configuration cannot be created.

What to do?

Check RADIUS config constraints.

1204018 RADIUS configuration cannot be created.

What to do?

Check RADIUS config data.

1204019 RADIUS configuration cannot be updated.

What to do?

Check RADIUS config constraints.

1204020 RADIUS configuration cannot be updated.

What to do?

Check RADIUS config data.

1204021 RADIUS configuration cannot be deleted.

What to do?

Check RADIUS config data and constraints.

1204022 RADIUS client ID was not found.

What to do?

Choose RADIUS client ID which exists.

1204023 RADIUS client cannot be created.

What to do?

Check RADIUS client constraints.

1204024 RADIUS client cannot be created.

What to do?

Check RADIUS client data.

1204025 RADIUS client cannot be updated.

What to do?

Check RADIUS client constraints.

1204026 RADIUS client cannot be updated.

What to do?

Check RADIUS client data.

1204027 RADIUS client cannot be deleted.

What to do?

Check RADIUS client data and constraints.

1204028 RADIUS server has not updated Control Center with its status yet.

What to do?

Ensure RADIUS server is configured properly and try again later.

1204029 RADIUS server name already exists.

What to do?

Choose a different server name.

1204030 RADIUS config name already exists.

What to do?

Choose a different config name.

1204031 RADIUS client name already exists.

What to do?

Choose a different client name.

1204032 RADIUS integration name already exists.

What to do?

Use existing RADIUS integration.

1204033 RADIUS integration cannot be created.

What to do?

Check RADIUS integration constraints.

1204034 RADIUS integration cannot be created.

What to do?

Check RADIUS integration data.

1204035 RADIUS integration cannot be deleted.

What to do?

Check RADIUS integration data and constraints.

1204036 RADIUS integration ID cannot be found.

What to do?

Choose an existing RADIUS integration ID.

1204037 The RP app value provided for the RADIUS integration is invalid.

What to do?

For a standalone RADIUS integration, the RP app value must be unique. To leverage an existing integration, the RP app must exist and be configured properly.

1204038 The RP app ID for the RADIUS server was not found.

What to do?

Ensure the RP app ID being associated with the RADIUS server exists.

1204039 The RP app ID for the RADIUS config was not found.

What to do?

Ensure the RP app ID being associated with the RADIUS config exists.

1204040 RADIUS clients cannot be created.

What to do?

Check RADIUS client constraints.

1204041 RADIUS clients cannot be created.

What to do?

Check RADIUS client data.

1204042 RADIUS onboarding cannot create integration.

What to do?

Check integrations setup data.

1204043 RADIUS onboarding cannot create RADIUS server.

What to do?

Check server setup data.

1204044 RADIUS onboarding cannot create RADIUS configuration.

What to do?

Check configuration setup data.

1204045 RADIUS onboarding cannot create RADIUS clients.

What to do?

Check client setup data.

1204046 RADIUS onboarding cannot be created.

What to do?

Check onboarding setup data.

IdP Service Error Codes (1205xxx)

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1205001 IdP user does not exist.

What to do?

Please verify the IdP user exists.

1205002 Invalid API key.

What to do?

Please contact Support.

1205002 API key has expired.

What to do?

Please contact Support.

1205003 Invalid RP App name.

What to do?

Please contact Support.

1205004 Unable to create OIDC.

What to do?

Please contact Support.

1205005 Unable to create OIDC application.

What to do?

Please contact Support.

1205006 Error creating OIDC routing rule.

What to do?

Please contact Support.

1205007 Error creating OIDC policy rule.

What to do?

Please contact Support.

1205008 Error configuring OIDC.

What to do?

Please contact Support.

1205009 Error configuring extension.

What to do?

Please contact Support.

1205010 Error configuring extention association.

What to do?

Please contact Support.

1205011 Error configuring device config.

What to do?

Please contact Support.

1205012 Invalid SSO URL.

What to do?

Please verify the URL is correct.

1205013 Duplicate RP AppID.

What to do?

Please verify there are no other RP applications with the same name.

1205014 SSO profile is in use.

What to do?

Please contact Support.

1205015 IDP configuration not found.

What to do?

Please contact Support.

1205018 Bad Request found when trying to activate routing rules.

What to do?

Please contact Support.

1205019 Bad Request found when trying to deactivate routing rules.

What to do?

Please contact Support.

1205025 Failed to validate IdP integrations.

What to do?

Please retry the integration.

UAF Service Error Codes (1206xxx)

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1206001 (v8.7 and earlier) UAF Code OK (1200).

What to do?

Please contact Support for any questions.

1206002 UAF Code Bad request (1400).

What to do?

Please contact Support.

1206003 UAF Unknown AAID (1480).

What to do?

Please contact Support.

1206004 Unknown KeyId (1481).

What to do?

Please contact Support for any questions.

1206005 UAF Code OK (1491).

What to do?

Please contact Support for any questions.

1206006 UAF Unacceptable Attestation (1496).

What to do?

Please contact Support for any questions.

1206007 UAF Unacceptable content (1498).

What to do?

Please contact Support for any questions.

1206008 (v8.7 and earlier) UAF Internal Server Error (1500).

What to do?

Please contact Support for any questions.

1206009 UAF Internal Error - Invalid Cache (1501).

What to do?

Please contact Support for any questions.

1206010 UAF Registration record not found (1502).

What to do?

Please contact Support for any questions.

1206011 Could not retrieve the applications.

What to do?

Please contact Support for any questions.

1206012 Error creating or updating the application.

What to do?

Please contact Support for any questions.

1206013 Invalid characters in the field.

What to do?

Please contact Support for any questions.

1206014 Cannot find the application. Please verify you provided the correct AppId.

What to do?

Please contact Support for any questions.

1206015 (v8.7 and earlier) Incorrect AppID provided.

What to do?

Please contact Support for any questions.

1206016 Could not retrieve the logins for this user. Please make sure all parameters are correct.

What to do?

Please contact Support for any questions.

1206017 Cannot validate the JSON create action bean parameter.

What to do?

Please make sure that all necessary value are specified from the CreateUAFActionBean class.

1206018 Error deleting the action.

What to do?

Please contact Support for any questions.

1206019 Could not retrieve the authenticators for this user. Please make sure all parameters are correct.

What to do?

Please contact Support for any questions.

1206020 Could not lock the user for this aaid.

What to do?

Please make sure all inputs are valid.

1206021 The difference between the stored count of login attempts and the authenticator count of login attempts has become inconsistent.

What to do?

An authenticator may be malfunctioning or have been cloned. Logs investigation is recommended.

1206022 Could not delete the user.

What to do?

Retry deleting or see the logs.

1206023 The UAF authenticator certificate specified in the metadata is about to expire.

What to do?

Update authenticator metadata with latest copy from the FIDO MetaDataService.

1206024 UAF invalid encoding problem.

What to do?

Check the UAF encoding.

1206025 UAF invalid input problem.

What to do?

Check the UAF input.

1206026 UAF invalid request problem.

What to do?

Check the UAF request.

1206027 UAF invalid attestation statement problem.

What to do?

Check the UAF attestation statement.

1206028 UAF invalid attestation statement problem

What to do?

Check the UAF attestation statement.

1206029 UAF invalid client data problem.

What to do?

Check the UAF client data.

1206030 UAF invalid authenticator data problem.

What to do?

Check the UAF client authenticator data.

1206031 UAF invalid attested credential data problem.

What to do?

Check the UAF attested credential data.

1206032 UAF invalid rpi hash problem.

What to do?

Check the UAF rpi hash.

1206033 UAF User handle is invalid.

What to do?

Check the UAF user handle.

1206034 UAF key type code problem.

What to do?

Check the UAF key type code.

1206035 UAF curve type code problem.

What to do?

Check the UAF curve type code.

1206036 UAF attestation signature problem.

What to do?

Check UAF attestation signature.

1206037 UAF assertion signature problem.

What to do?

Check UAF assertion signature.

1206038 UAF invalid CredentialId problem.

What to do?

Check UAF CredentialId.

1206039 The certificate does not meet requirements.

What to do?

Check the certificate.

1206040 FIDO2 App setup is invalid.

What to do?

Check FIDO2 App setup.

1206041 UAF Authenticator metadata is invalid.

What to do?

Check UAF Authenticator metadata

1206042 JWT payload is invalid.

What to do?

Check the JWT payload.

1206043 Certificate revocation check problem.

What to do?

Please contact Support for any questions.

1206044 Operation is not permitted.

What to do?

Please contact Support for any questions

1206045 A session is in progress for this user

What to do?

Please contact support for any questions.

1206046 UAF Unregistered extension.

What to do?

Please contact Support for any questions.

1206047 Could not construct UAFRequest from UAFResponse.

What to do?

Please contact Support for any questions.

1206048 Pending QR Fallback request not found.

What to do?

Check that activation code is correct and try again.

1206049 QR Fallback is disabled.

What to do?

Verify that Manual QR retrieval is set to Enabled and try again.

Identity Verification (IdV) Service Error Codes (1207xxx)

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1207000 There was an issue looking up the user info.

What to do?

Check the error payload for details.

1207001 There was a configuration issue with the user info service.

What to do?

Check the error payload for details.

1207002 The source state was incomplete for this workflow

What to do?

Check the error payload for details.

1207003 There was an issue calculating the distance from the user's IP address to their home address

What to do?

Ensure the user's computer is connected near their home address.

1207004 The user's home address was not found

What to do?

Add a home address to the user object.

1207005 Could not find the user's coordinates from their IP address

What to do?

Check the error payload for details.

1207006 There was an issue looking up the user info.

What to do?

Check the error payload for details.

1207007 The address of the IP could not be determined

What to do?

Please contact support for any questions.

1207008 There was a problem with the requestors magic link.

What to do?

Please contact support for any questions.

1207009 There was no transition found for this event.

What to do?

Please contact support for any questions.

Certificate Authority (CA) Service Error Codes (1208xxx)

Back to Top

1208000 There was no CA found for the given id.

What to do?

Ensure the requested CA belongs to the current chain or one that already exists in CC.
1208001 We were unable to issue the certificate.

What to do?

Please contact support for any questions.

1208002 We were unable to get the certificate.

What to do?

Please contact support for any questions.

1208003 We were unable to revoke the certificate.

What to do?

Please contact support for any questions.

1208004 We were unable to get the certificate chain.

What to do?

Please contact support for any questions.

 

HYPR for Android / HYPR SDK for Android

Code Error Cause and Resolution
11100 Operation was cancelled.

This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete.

What to do?

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue. 3. If the issue persists - Guide the user to reboot workstation before trying again.

11100 Operation cancelled. Please try again.

The cancel button or back button was pressed during a PIN authentication.

What to do?

No resolution is needed as this is normal behavior.

11100 Operation cancelled. Please try again.

The cancel button or back button was pressed during a fingerprint authentication.

What to do?

No resolution is needed as this is normal behavior.

11100 Authentication was cancelled.

The cancel button or back button was pressed during a face/voice authentication.

What to do?

No resolution is needed as this is normal behavior.

11100 Operation cancelled. Please try again.

The cancel button or back button was pressed during a face/voice registration.

What to do?

No resolution is needed as this is normal behavior.

11101 Unlock Operation was cancelled but returned an Offline Token PIN.  
111010 Registration Failed. Please try again or contact your support for more detail.

Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead.

What to do?

Modify your policy to use the correct AAIDs.

ASM / Authentication Errors (112xxx)

112001 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112002 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112003 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112004 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112005 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112006 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112007 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112008 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112009 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112010 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112011 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112012 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112013 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112014 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112015 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112016 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112017 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112018 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112019 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112020 Operation Failed. Please try again or contact your support for more detail.

ASM Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112501 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112502 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112503 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112504 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112505 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112506 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112507 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112508 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112509 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112510 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112511 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112512 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112513 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112514 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112515 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112516 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112517 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112518 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112519 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112520 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112521 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112522 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112523 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112524 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112525 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112526 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112527 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112528 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112529 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112530 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112531 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

112532 Operation Failed. Please try again or contact your support for more detail.

Authenticator Internal Error

What to do?

Internal SDK error. Check the logs for more details.

FIDO Client Errors (113xxx)

113001 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113002 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113003 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113004 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113005 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113006 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113007 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113008 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113009 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113010 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113011 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113012 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113013 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113014 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113015 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113016 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113017 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113018 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113019 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113020 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113021 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113022 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113023 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113024 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113025 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113026 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113027 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113028 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113029 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113030 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113031 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113040 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113041 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113050 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113051 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113052 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113053 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113054 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113055 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113056 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113057 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113058 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113059 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113060 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113061 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113062 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113063 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113064 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113065 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113066 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113067 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113068 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113069 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113070 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113071 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113072 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113073 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113074 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113075 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113080 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113081 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113082 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113083 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113084 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113085 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113086 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113087 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113088 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113089 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113090 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113091 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113092 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113093 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113094 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113095 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113096 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

113097 Operation Failed. Please try again or contact your support for more detail.

Fido Client Internal Error

What to do?

Internal SDK error. Check the logs for more details.

General Errors (114xxx)

114010 Operation Failed. Please try again or contact your support for more detail.

Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc.

What to do?

Check the logs for more details.

114011 FacetId Check Failed. Please contact your support for more detail.

The FacetId generated by the top-level application is not present on the Fido Server.

What to do?

The FacetId needs to be added to the Fido Server FacetId list.

114012 Discovery Failed due to no Authenticator matching the policy. Please contact your support for more detail.

There was no valid authenticator on the device that matched the policy from the server.

What to do?

Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.

114013 Operation Failed. Please contact your support for more detail.

The negotiated server API version is too low for the attempted operation.

What to do?

Upgrade the server to a version that supports the operation.

114020 Authenticator Hardware Not Supported. Please contact your support for more detail.

The authenticator hardware is not supported on the device which resulted in an invalid application state.

What to do?

This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.

114030 Authenticator is not Registered. Please contact your support for more detail.

The authenticator is not registered.

What to do?

Make sure the authenticator is registered. If the issue persists, please contact your support for more detail.

114030 Authentication failed. Palm not recognized. Please try again.

Palm recognition failed due to the palm not being recognized.

What to do?

Please try again if your palm is registered with this device.

114040 Transaction Invalid. Please contact your support for more detail.

There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain".

What to do?

Correct the JSON being sent in the push notification.

114050 Operation failed. This app needs permission to use the camera. Please enable it in the app\’s settings.

Camera permissions were denied when attempting to scan a barcode.

What to do?

This app needs permission to use the camera. Please enable it in the app's settings.

114060 Operation Failed. Please try again or contact your Support for more detail.

This a generic error returned by the server to the HYPR Mobile App during the operation. It is a catch-all for several conditions; the root cause should be analyzed by reviewing Audit Trail logs and searching on the trace ID.

What to do?

  1. Restart the HYPR Mobile App and try again.
  2. If the issue persists, record the trace ID displayed on the error screen and send it to the Control Center administrator to analyze the logs.
114070 Operation Failed. Please try again or contact your support for more detail.

Invalid SSL credentials were used.

What to do?

Make sure that your SSL credentials are correct.

114071 Operation Failed. Please try again or contact your support for more detail.

Malformed Server URL was received or set in the application.

What to do?

Check the URLs being set in the application or in the barcode.

114080 Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again.

No internet connection.

What to do?

Make sure you are connected to the internet and try again.

114090 Operation cancelled. Please try again.

This error occurs if the app was backgrounded at any time during an operation.

What to do?

Please try again, making sure to not background the app.

Barcode Scanner Errors (11410x)
114100 Operation Failed. Please try again or contact your support for more detail.

Barcode scanner failed to start.

What to do?

Internal SDK error. Check the logs for more details.

114101 Operation Failed. Please try again or contact your support for more detail.

Barcode scanner received a null camera exception.

What to do?

Internal SDK error. Check the logs for more details.

114102 Operation Failed. Please try again or contact your support for more detail.

Barcode scanner received an access error.

What to do?

Internal SDK error. Check the logs for more details.

114103 Operation Failed. Please try again or contact your support for more detail.

Barcode scanner preview exception.

What to do?

Internal SDK error. Check the logs for more details.

114104 Operation Failed. Please try again or contact your support for more detail.

No barcode captured.

What to do?

Internal SDK error. Check the logs for more details.

114105 Operation Failed. Please try again or contact your support for more detail.

Barcode JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

Push Errors (11411x)

114110 Operation Failed. Please try again or contact your support for more detail.

Machine null during push notification received.

What to do?

Internal SDK error. Check the logs for more details.

114111 This authentication request is expired. Please try to authenticate again to continue.

This authentication request is expired.

What to do?

User should start a new authentication.

Relying Party Adapter Errors (11412x-114139)

114120 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter response not valid.

What to do?

Internal SDK error. Check the logs for more details.

114121 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter response database error.

What to do?

Internal SDK error. Check the logs for more details.

114122 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter workstation unlock user logged out.

What to do?

Internal SDK error. Check the logs for more details.

114123 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter workstation unlock user already logged in.

What to do?

Internal SDK error. Check the logs for more details.

114124 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter workstation unlock authentication timed out.

What to do?

Internal SDK error. Check the logs for more details.

114125 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter workstation unlock rejected by workstation.

What to do?

Internal SDK error. Check the logs for more details.

114126 Operation Failed. Please try again or contact your support for more detail.

Relying Party Adapter workstation unlock complete rejected by workstation. May indicate that workstation lost private key and pairing is broken.

What to do?

Internal SDK error. Check the logs for more details.

114130 We were unable to lock your computer. Please try again on your computer.

Relying Party Adapter workstation lock failed, workstation unreachable.

What to do?

Check if the workstation has internet access.

114131 Operation Failed. Please try again or contact your support for more detail. Please try again or contact your support for more detail.

FIDO Payload Adapter Errors (11414x)

114140 Operation Failed. Please try again or contact your support for more detail.

Fido Payload Adapter JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Client Adapter Errors (11415x)

114150 Operation Failed. Please try again or contact your support for more detail.

Fido Client Adapter invalid activity action.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Client Manager Errors (11416x-11417x)

114160 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

114161 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager could not find Fido Client Activity.

What to do?

Internal SDK error. Check the logs for more details.

114162 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager no activity status result received.

What to do?

Internal SDK error. Check the logs for more details.

114163 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager invalid activity result received.

What to do?

Internal SDK error. Check the logs for more details.

114164 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager activity data result null.

What to do?

Internal SDK error. Check the logs for more details.

114165 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager callback null.

What to do?

Internal SDK error. Check the logs for more details.

114166 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager no discovery data received.

What to do?

Internal SDK error. Check the logs for more details.

114167 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager invalid UAF intent type.

What to do?

Internal SDK error. Check the logs for more details.

114168 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager intent type missing.

What to do?

Internal SDK error. Check the logs for more details.

114169 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager missing error code.

What to do?

Internal SDK error. Check the logs for more details.

114170 Operation Failed. Please try again or contact your support for more detail.

Fido Client Manager invalid error code.

What to do?

Internal SDK error. Check the logs for more details.

FIDO Deregistration Activity (11418x-11419x)

114180 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity not receive lower level error status code.

What to do?

Internal SDK error. Check the logs for more details.

114181 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

114182 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.

114183 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.

114184 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity activity resume fail.

What to do?

Internal SDK error. Check the logs for more details.

114185 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.

114186 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.

114187 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.

114188 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.

114189 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity intent uaf msg null.

What to do?

Internal SDK error. Check the logs for more details.

114190 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.

114191 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity reg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.

114192 Operation Failed. Please try again or contact your support for more detail.

Deregister Activity dereg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.

Display Screen License PIN (11420x)

114200 Operation Failed. Please try again or contact your support for more detail.

QR Code parsing error.

What to do?

Internal SDK error. Check the logs for more details.

Display Screen Machine (11421x-11428x)

114210 Operation Failed. Please try again or contact your support for more detail.

Machine progress exception.

What to do?

Internal SDK error. Check the logs for more details.

114211 Operation Failed. Please try again or contact your support for more detail.

Machine progress device setup exception.

What to do?

Internal SDK error. Check the logs for more details.

114212 Operation Failed. Please try again or contact your support for more detail.

Machine progress device setup callback success exception.

What to do?

Internal SDK error. Check the logs for more details.

114213 Operation Failed. Please try again or contact your support for more detail.

Machine progress device setup callback fail exception.

What to do?

Internal SDK error. Check the logs for more details.

114214 Operation Failed. Please try again or contact your support for more detail.

Machine progress get fido registrations exception.

What to do?

Internal SDK error. Check the logs for more details.

114215 Operation Failed. Please try again or contact your support for more detail.

Machine progress add invalid OOB entry type.

What to do?

Internal SDK error. Check the logs for more details.

114216 Operation Failed. Please try again or contact your support for more detail.

Machine progress device setup success machine null.

What to do?

Internal SDK error. Check the logs for more details.

114217 Operation Failed. Please try again or contact your support for more detail.

Machine progress add post fido exception.

What to do?

Internal SDK error. Check the logs for more details.

114220 Operation Failed. Please try again or contact your support for more detail.

Machine device setup exception.

What to do?

Internal SDK error. Check the logs for more details.

114230 Operation Failed. Please try again or contact your support for more detail.

Machine delete exception.

What to do?

Internal SDK error. Check the logs for more details.

114231 Operation Failed. Please try again or contact your support for more detail.

Machine delete empty machine id.

What to do?

Internal SDK error. Check the logs for more details.

114240 Operation Failed. Please try again or contact your support for more detail.

Machine unlock exception.

What to do?

Internal SDK error. Check the logs for more details.

114241 Operation Failed. Please try again or contact your support for more detail.

Machine unlock invalid qr code.

What to do?

Internal SDK error. Check the logs for more details.

114250 Operation Failed. Please try again or contact your support for more detail.

Machine offline unlock exception.

What to do?

Internal SDK error. Check the logs for more details.

Operations Errors (114290-114999)

114290 Operation Failed. Please try again or contact your support for more detail.

Machine operation invalid server response instance

What to do?

Internal SDK error. Check the logs for more details.

114291 Operation Failed. Please try again or contact your support for more detail.

Machine operation invalid server confirmation response

What to do?

Internal SDK error. Check the logs for more details.

114292 Operation Failed. Please try again or contact your support for more detail.

Machine operation invalid fido complete response

What to do?

Internal SDK error. Check the logs for more details.

114300 Operation Failed. Please try again or contact your support for more detail.

Machine operation init null.

What to do?

Internal SDK error. Check the logs for more details.

114301 Operation Failed. Please try again or contact your support for more detail.

Machine operation audit event size 0.

What to do?

Internal SDK error. Check the logs for more details.

114302 Operation Failed. Please try again or contact your support for more detail.

Machine operation not supported in API version, too low.

What to do?

Internal SDK error. Check the logs for more details.

114303 Operation Failed. Please try again or contact your support for more detail.

Machine operation init machine null.

What to do?

Internal SDK error. Check the logs for more details.

114304 Operation Failed. Please try again or contact your support for more detail.

Machine operation exchange token info empty.

What to do?

Internal SDK error. Check the logs for more details.

114305 Operation Failed. Please try again or contact your support for more detail.

Machine operation poll method not overridden

What to do?

Internal SDK error. Check the logs for more details.

114306 Operation Failed. Please try again or contact your support for more detail.

Machine operation patch method not overridden

What to do?

Internal SDK error. Check the logs for more details.

114307 Operation Failed. Please try again or contact your support for more detail.

Machine operation json exception

What to do?

Internal SDK error. Check the logs for more details.

114308 Operation Failed. Please try again or contact your support for more detail.

Machine operation fido data null

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication (11431x)

114310 Operation Failed. Please try again or contact your support for more detail.

Machine operation authentication request username empty.

What to do?

Internal SDK error. Check the logs for more details.

114311 [None.]

Single Registration is misconfigured.

What to do?

Contact HYPR Support; enable the Windows Web Enrollment feature on the server to use a workstation that was registered under a Web RP App type.

Operation - Deregistration (11432x)

114320 Operation Failed. Please try again or contact your support for more detail.

Machine operation deregistration AAID key is empty.

What to do?

Internal SDK error. Check the logs for more details.

114320 Operation Failed. Please try again or contact your support for more detail.

Machine operation deregistration key ID is empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Logging (11434x)

114340 Operation Failed. Please try again or contact your support for more detail. Please try again or contact your support for more detail.

Operation - License Device Registration (11435x-11437x)

114350 Operation Failed. Please try again or contact your support for more detail.

Machine operation device setup pin empty.

What to do?

Internal SDK error. Check the logs for more details.

114351 Operation Failed. Please try again or contact your support for more detail.

Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114360 Operation Failed. Please try again or contact your support for more detail.

Machine operation device registration request empty parameter.

What to do?

Internal SDK error. Check the logs for more details.

114361 Operation Failed. Please try again or contact your support for more detail.

Machine operation device registration request invalid.

What to do?

Internal SDK error. Check the logs for more details.

114362 Operation Failed. Please try again or contact your support for more detail.

Machine operation device registration callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114363 Operation Failed. Please try again or contact your support for more detail.

Machine operation device registration callback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.

114370 Operation Failed. Please try again or contact your support for more detail.

Machine operation device setup invalid RP type.

What to do?

Internal SDK error. Check the logs for more details.

114371 Operation Failed. Please try again or contact your support for more detail.

Machine operation device setup callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114372 Machine already paired. Stop trying to pair the machine; or unpair it if necessary.

Operation - Web Deregistration (11438x-11439x)

114380 Operation Failed. Please try again or contact your support for more detail.

Machine operation website deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114381 Operation Failed. Please try again or contact your support for more detail.

Machine operation website deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.

114382 Operation Failed. Please try again or contact your support for more detail.

Machine operation website deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.

114390 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation deregistration device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114391 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation deregistration request machines empty.

What to do?

Internal SDK error. Check the logs for more details.

114392 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation deregistration request returned machines empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Machine Status (11440x)

114400 Operation Failed. Please try again or contact your support for more detail.

Machine operation machine status request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114401 Operation Failed. Please try again or contact your support for more detail.

Machine operation machine status request RP App ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114402 Operation Failed. Please try again or contact your support for more detail.

Machine operation machine status callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114403 Operation Failed. Please try again or contact your support for more detail.

Machine operation machine status callback App Profile empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock Canceled (11441x)

114410 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock init invalid state.

What to do?

Internal SDK error. Check the logs for more details.

114411 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock Complete (11442x)

114420 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete machine empty.

What to do?

Internal SDK error. Check the logs for more details.

114421 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114422 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete invalid HMAC.

What to do?

Internal SDK error. Check the logs for more details.

114423 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete login cert empty.

What to do?

Internal SDK error. Check the logs for more details.

114424 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete request parameter empty.

What to do?

Internal SDK error. Check the logs for more details.

114425 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete callback invalid.

What to do?

Internal SDK error. Check the logs for more details.

114426 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete calback invalid offline payload.

What to do?

Internal SDK error. Check the logs for more details.

114427 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.

114428 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock complete callback new cert save fail.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Unlock (11443x)

114430 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114431 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock callback counter error.

What to do?

Internal SDK error. Check the logs for more details.

114432 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock callback offline exception.

What to do?

Internal SDK error. Check the logs for more details.

114433 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock callback machine empty.

What to do?

Internal SDK error. Check the logs for more details.

114434 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114435 Operation Failed. Please try again or contact your support for more detail.

Machine operation workstation unlock callback response new cert invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Magic Link (11444x)

114440 Operation Failed. Please try again or contact your support for more detail.

Machine operation magic link callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Server Information (11445x)

114450 Operation Failed. Please try again or contact your support for more detail.

Machine operation server info callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Push Token (11446x)

114460 Operation Failed. Please try again or contact your support for more detail.

Machine operation push token request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114461 Operation Failed. Please try again or contact your support for more detail.

Machine operation push token request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114462 Operation Failed. Please try again or contact your support for more detail.

Machine operation push token request machine username empty.

What to do?

Internal SDK error. Check the logs for more details.

114463 Operation Failed. Please try again or contact your support for more detail.

Machine operation push token request new token hmac empty.

What to do?

Internal SDK error. Check the logs for more details.

114464 Operation Failed. Please try again or contact your support for more detail.

Machine operation push token request new token value empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Registration Canceled (11447x)

114470 Operation Failed. Please try again or contact your support for more detail.

Machine operation registration cancel request PIN empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication Canceled (11448x)

114480 Operation Failed. Please try again or contact your support for more detail.

Machine operation authentication cancel request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Features (11449x)

114490 Operation Failed. Please try again or contact your support for more detail.

Features operation features callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Lock (11450x)

114500 Operation Failed. Please try again or contact your support for more detail.

Machine operation lock request session ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114501 Operation Failed. Please try again or contact your support for more detail.

Machine operation lock request RP app ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114502 Operation Failed. Please try again or contact your support for more detail.

Machine operation lock request device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114503 Operation Failed. Please try again or contact your support for more detail.

Machine operation lock request machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114504 Operation Failed. Please try again or contact your support for more detail.

Machine operation lock request machineusername ID empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Pending Authentication (11451x)

114510 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

114511 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.

114512 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication RP App ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114513 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication device ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114514 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication machine ID empty.

What to do?

Internal SDK error. Check the logs for more details.

114515 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication machine username empty.

What to do?

Internal SDK error. Check the logs for more details.

114516 Operation Failed. Please try again or contact your support for more detail.

Machine operation pending authentication HMAC empty.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Token Exchange (11452x)

114520 Operation Failed. Please try again or contact your support for more detail.

Machine operation exchange token JSON payload invalid.

What to do?

Internal SDK error. Check the logs for more details.

114521 Operation Failed. Please try again or contact your support for more detail.

Machine operation exchange token request fields invalid.

What to do?

Internal SDK error. Check the logs for more details.

114522 Operation Failed. Please try again or contact your support for more detail.

Machine operation exchange token response error.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Authentication Session (11453x)

114530 It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.

This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.

114531 It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.

This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet.

What to do?

The user should pair with the QR Authenticator and try to log in again.

114532 This login timed out. Have your phone ready and restart the login on your browser.

When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period.

What to do?

The user should try to authentication again and ensure that authentication gets completed within one minute.

114533 Authentication cancelled. This feature is not enabled.

Deep link authentication is blocked by another feature.

What to do?

Contact HYPR Support to disable the conflicting feature; then try again.

Operation - Asynchronous Registration Start (11460x)

114600 Operation Failed. Please try again or contact your support for more detail.

The registration state is not valid.

What to do?

Please try again.

114601 The registration timed out. Start a new registration from your computer or web account to try again.

The registration timed out.

What to do?

Please try again.

114602 The registration was canceled. Start a new registration from your computer or web account to try again.

The registration was cancelled.

What to do?

Please try again.

114603 Operation Failed. Please try again or contact your support for more detail.

The registration response was invalid.

What to do?

Please try again.

Operation - Async Reg Complete (11461x)

114610 Operation Failed. Please try again or contact your support for more detail.

The registration state is not valid.

What to do?

Please try again.

114611 The registration timed out. Start a new registration from your computer or web account to try again.

The registration timed out.

What to do?

Please try again.

114612 The registration was canceled. Start a new registration from your computer or web account to try again.

The registration was cancelled.

What to do?

Please try again.

114613 Operation Failed. Please try again or contact your support for more detail.

The registration response was invalid.

What to do?

Please try again.

Operation - Log Submission (11462x)

114620 Log submission operation request fields invalid.

What to do?

Internal SDK error. Check the logs for more details.

114621

Log submission operation gzip file failed.

What to do?

Internal SDK error. Check the logs for more details.

114622 Log submission operation error response from server.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Cert Retrieval (11463x)

114630 Cert Retrieval operation request fields invalid.

What to do?

Internal SDK error. Check the logs for more details.

114631 Cert Retrieval operation callback response invalid.

What to do?

Internal SDK error. Check the logs for more details.

114632 Cert Retrieval operation callback response cert invalid.

What to do?

Internal SDK error. Check the logs for more details.

114633 Cert Retrieval operation callback response cert exception.

What to do?

Internal SDK error. Check the logs for more details.

114634 Cert Retrieval Confirm operation request fields are invalid.

What to do?

Internal SDK error. Check the logs for more details.

114635 Cert Retrieval Confirm operation response fail from server.

What to do?

Internal SDK error. Check the logs for more details.

Operation - Certificate Retrieval Confirmation (11464x)

114640 Certificate retrieval confirmation is missing important fields.

What to do?

Verify the confirmation contains all necessary information. If the issue persists, contact an administrator.

114641 Certificate retrieval confirmation failed.

What to do?

Verify the confirmation contains all necessary information, and connectivity exists for it to be sent. If the issue persists, contact an administrator.

Operation - Pending Authentication (11465x)

114650 Machine not found.

What to do?

Verify the machine is connected to the web; connect to a VPN if your network requires a VPN connection. If the issue persists, contact an administrator.

114651 Authentication check payload already found.

What to do?

The payload is a duplicate. Wait a few minutes and try again. If the issue persists, contact an administrator.

114652 Authentication check payload is invalid.

What to do?

The payload is not valid. Wait a few minutes and try again. If the issue persists, contact an administrator.

114653 Authentication check payload not found.

What to do?

The payload is missing. Wait a few minutes and try again. If the issue persists, contact an administrator.

Operation - Web Status Registration (1146xx)

114660 Required fields for web status registration are missing.

What to do?

Verify the fields in the request are correct, then try again.

114661 An invalid response was returned during web status registration.

What to do?

Verify the fields in the response are correct, then try again.

114662 Web status registration is not available. 

What to do?

Verify CC configuration shows Web Status Registration as enabled, then try again.

114670 Required fields for web status registration confirmation are missing.

What to do?

Verify the fields in the confirmation are correct, then try again.

114671 Web status registration confirmation failure.

What to do?

Verify the fields in the confirmation response are correct, then try again.

If the problem persists, contact your Support for assistance.

Action Checks (115xxx)

115000 Operation Failed. Please try again or contact your support for more detail.

Action could not be started because HYPR is not initialized

What to do?

Internal SDK error. Check the logs for more details.

115001 Operation Failed. Please try again or contact your support for more detail.

One or more values provided to HyprActions are not valid. This usually happens only when SDK developers are integrating HYPR with APIs.

What to do?

The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening.

115010 Operation Failed. Please try again or contact your support for more detail.

Action not valid.

What to do?

Internal SDK error. Check the logs for more details.

115011 Operation Failed. Please try again or contact your support for more detail.

Action null.

What to do?

Internal SDK error. Check the logs for more details.

115012 Operation Failed. Please try again or contact your support for more detail.

Add app profile data empty.

What to do?

Internal SDK error. Check the logs for more details.

115013 Operation Failed. Please try again or contact your support for more detail.

Init OOB device setup already setup.

What to do?

Internal SDK error. Check the logs for more details.

115014 Operation Failed. Please try again or contact your support for more detail.

OOB start screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.

115015 Operation Failed. Please try again or contact your support for more detail.

Pre OOB setup screen not overridden.

What to do?

Internal SDK error. Check the logs for more details.

115016 Operation Failed. Please try again or contact your support for more detail.

Unlock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115017 Operation Failed. Please try again or contact your support for more detail.

Lock machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115018 Operation Failed. Please try again or contact your support for more detail.

Push machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115019 Operation Failed. Please try again or contact your support for more detail.

Push HMAC invalid.

What to do?

Internal SDK error. Check the logs for more details.

115020 Operation Failed. Please try again or contact your support for more detail.

Pending auth check machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115021 Operation Failed. Please try again or contact your support for more detail.

Add app profile rptype invalid.

What to do?

Internal SDK error. Check the logs for more details.

115022 Operation Failed. Please try again or contact your support for more detail.

Add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.

115023 Operation Failed. Please try again or contact your support for more detail.

Add app profile data invalid.

What to do?

Internal SDK error. Check the logs for more details.

115024 Operation Failed. Please try again or contact your support for more detail.

The Pending Authentication list is empty.

What to do?

Internal SDK error. Check the logs for more details.

115100 Operation Failed. Your device is not running a supported OS version.

The device is not running a supported OS version.

What to do?

User should update to the latest version of Android to continue using the app.

115101 Operation Failed. Your device is not using a supported version of the HYPR mobile application.

The device is not using a supported version of the HYPR mobile application.

What to do?

User should update to the latest version of the App.

115102 Operation Failed. Your device is not running a supported OS version and is not using a supported version of the HYPR mobile app.

The device is not running a supported OS version and is not using a supported version of the HYPR mobile app.

What to do?

User should update to the latest version of iOS then update to the latest version of the App.

115150 Operation Failed. Please try again or contact your support for more detail.

Action data app profile db id not set.

What to do?

Update to the supported Android OS version and HYPR version.

115151 Operation Failed. Please try again or contact your support for more detail.

Action data domain user profile db id invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115152 Operation Failed. Please try again or contact your support for more detail.

Action data domain user profile db id no match.

What to do?

Update to the supported Android OS version and HYPR version.

115153 Operation Failed. Please try again or contact your support for more detail.

Action data rpurl or session id empty.

What to do?

Update to the supported Android OS version and HYPR version.

115154 Operation Failed. Please try again or contact your support for more detail.

Action data oobentrytype invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115155 Operation Failed. Please try again or contact your support for more detail.

Action data oobentrytype direct pin or json empty.

What to do?

Update to the supported Android OS version and HYPR version.

115156 Operation Failed. Please try again or contact your support for more detail.

Action data oobentrytype magiclink token empty.

What to do?

Update to the supported Android OS version and HYPR version.

115157 Operation Failed. Please try again or contact your support for more detail.

Action data oobentrytype magiclink rpurl empty.

What to do?

Update to the supported Android OS version and HYPR version.

115158 Operation Failed. Please try again or contact your support for more detail.

Action data machine profile db id emtpy.

What to do?

Update to the supported Android OS version and HYPR version.

115159 Operation Failed. Please try again or contact your support for more detail.

Action data addappdata emtpy.

What to do?

Update to the supported Android OS version and HYPR version.

115160 Operation Failed. Please try again or contact your support for more detail.

Action data addappdata invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115161 Operation Failed. Please try again or contact your support for more detail.

Action data pushtoken empty.

What to do?

Update to the supported Android OS version and HYPR version.

115162 Operation Failed. Please try again or contact your support for more detail.

Action data qrjson empty.

What to do?

Update to the supported Android OS version and HYPR version.

115163 Operation Failed. Please try again or contact your support for more detail.

Action data qrjson invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115164 Operation Failed. Please try again or contact your support for more detail.

Action data offline fido auth invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115165 Operation Failed. Please try again or contact your support for more detail.

Action data action invalid.

What to do?

Update to the supported Android OS version and HYPR version.

115166 Operation Failed. Please try again or contact your support for more detail.

Action data null.

What to do?

Update to the supported Android OS version and HYPR version.

115167 Operation Failed. Please try again or contact your support for more detail.

Action data invalid.

What to do?

Update to the supported Android OS version and HYPR version.

Cryptographic Checks (1152xx)

115200 Operation Failed. Please try again or contact your support for more detail.

Crypto issue with PKCS12 Certificate.

What to do?

Internal SDK error. Check the logs for more details.

115210 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115211 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115220 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115221 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115222 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115230 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115231 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115232 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115233 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115234 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115235 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115236 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115240 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115241 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115242 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115243 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115244 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115245 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115246 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115247 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115248 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115249 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115250 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115251 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

115252 Operation Failed. Please try again or contact your support for more detail.

Crypto Internal Error

What to do?

Internal SDK error. Check the logs for more details.

Database - Remote Device Checks (1153xx)

115300 Failed to add info to current device because current device is null.

What to do?

Internal SDK error. Check the logs for more details.

115301 Operation Failed. Please try again or contact your support for more detail.

DB machine add info null exception.

What to do?

Internal SDK error. Check the logs for more details.

115302 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because machineId was empty.

What to do?

Internal SDK error. Check the logs for more details.

115303 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because machineName was empty.

What to do?

Internal SDK error. Check the logs for more details.

115304 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because machineType was empty.

What to do?

Internal SDK error. Check the logs for more details.

115305 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because machineUsername was empty.

What to do?

Internal SDK error. Check the logs for more details.

115306 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because sessionId was empty.

What to do?

Internal SDK error. Check the logs for more details.

115307 Operation Failed. Please try again or contact your support for more detail.

Failed to add info to current device because machine already exists.

What to do?

Internal SDK error. Check the logs for more details.

115308 Operation Failed. Please try again or contact your support for more detail.

DB machine set machine display name empty.

What to do?

Internal SDK error. Check the logs for more details.

115309 Operation Failed. Please try again or contact your support for more detail.

DB machine set machine pos not exist.

What to do?

Internal SDK error. Check the logs for more details.

115310 Operation Failed. Please try again or contact your support for more detail.

DB machine set machine id not exist.

What to do?

Internal SDK error. Check the logs for more details.

115330 Operation Failed. Please try again or contact your support for more detail.

DB user set id empty.

What to do?

Internal SDK error. Check the logs for more details.

115331 Operation Failed. Please try again or contact your support for more detail.

DB user get machine empty dbid param.

What to do?

Internal SDK error. Check the logs for more details.

115332 Operation Failed. Please try again or contact your support for more detail.

BD user get machine does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115340 Operation Failed. Please try again or contact your support for more detail.

DB app profile add user exists.

What to do?

Internal SDK error. Check the logs for more details.

115341 Operation Failed. Please try again or contact your support for more detail.

DB app profile delete user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.

115342 Operation Failed. Please try again or contact your support for more detail.

DB app profile delete user by id not exists.

What to do?

Internal SDK error. Check the logs for more details.

115343 Operation Failed. Please try again or contact your support for more detail.

DB app profile set user by name not exists.

What to do?

Internal SDK error. Check the logs for more details.

115344 Operation Failed. Please try again or contact your support for more detail.

DB app profile set user by pos not exists.

What to do?

Internal SDK error. Check the logs for more details.

115345 Operation Failed. Please try again or contact your support for more detail.

DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.

115346 Operation Failed. Please try again or contact your support for more detail.

DB app profile get user does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115347 Operation Failed. Please try again or contact your support for more detail.

DB app profile get current user does not exist.

What to do?

Internal SDK error. Check the logs for more details.

115360 Operation Failed. Please try again or contact your support for more detail.

DB app profiles add app profile already exists.

What to do?

Internal SDK error. Check the logs for more details.

115361 Operation Failed. Please try again or contact your support for more detail.

DB app profiles delete app profile not exists.

What to do?

Internal SDK error. Check the logs for more details.

115362 Operation Failed. Please try again or contact your support for more detail.

DB app profiles set app profile by name not exists.

What to do?

Internal SDK error. Check the logs for more details.

115363 Operation Failed. Please try again or contact your support for more detail.

DB app profiles set app profile by url not exists.

What to do?

Internal SDK error. Check the logs for more details.

115364 Operation Failed. Please try again or contact your support for more detail.

DB app profiles set app profile by id not exists.

What to do?

Internal SDK error. Check the logs for more details.

115365 Operation Failed. Please try again or contact your support for more detail.

DB app profiles set app profile by position not exists.

What to do?

Internal SDK error. Check the logs for more details.

115366 Limit reached. Please remove a web account and try again.

DB app profiles web limit reached.

What to do?

Internal SDK error. Check the logs for more details.

115367 Limit reached. Please remove a paired computer and try again.

DB app profiles workstation limit reached.

What to do?

Internal SDK error. Check the logs for more details.

115368 Limit reached. Please remove a web account and try again.

DB app profiles web override invalid.

What to do?

Internal SDK error. Check the logs for more details.

115369 Limit reached. Please remove a paired computer and try again.

DB app profiles workstation override invalid.

What to do?

Internal SDK error. Check the logs for more details.

115370 Limit reached. Please remove a web account and try again.

DB app profiles web rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.

115371 Limit reached. Please remove a paired computer and try again.

DB app profiles workstation rp limit reached.

What to do?

Internal SDK error. Check the logs for more details.

115372 Limit reached. Please remove a web account and try again.

DB app profiles web rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.

115373 Limit reached. Please remove a paired computer and try again.

DB app profiles workstation rp override invalid.

What to do?

Internal SDK error. Check the logs for more details.

115374 Operation Failed. Please try again or contact your support for more detail.

DB app profile get app dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.

115375 Operation Failed. Please try again or contact your support for more detail.

DB app profile get app does not exist..

What to do?

Internal SDK error. Check the logs for more details.

115376 Operation Failed. Please try again or contact your support for more detail.

DB app profile get cur app not found.

What to do?

Internal SDK error. Check the logs for more details.

115377 Operation Failed. Please try again or contact your support for more detail.

DB app profile get user dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.

115378 Operation Failed. Please try again or contact your support for more detail.

DB app profile get user does not exist..

What to do?

Internal SDK error. Check the logs for more details.

115379 Operation Failed. Please try again or contact your support for more detail.

DB app profile get machine dbid param empty.

What to do?

Internal SDK error. Check the logs for more details.

115380 Operation Failed. Please try again or contact your support for more detail.

DB app profile get machine does not exist..

What to do?

Internal SDK error. Check the logs for more details.

User Agent (1160xx)

116000 Operation Failed. Please try again or contact your support for more detail.

User Agent opdata invalid.

What to do?

Internal SDK error. Check the logs for more details.

116001 Operation Failed. Please try again or contact your support for more detail.

User Agent callback null.

What to do?

Internal SDK error. Check the logs for more details.

116002 Operation Failed. Please try again or contact your support for more detail.

User Agent request type invalid.

What to do?

Internal SDK error. Check the logs for more details.

116010 Operation Failed. Please try again or contact your support for more detail.

User Agent Op success method invalid.

What to do?

Internal SDK error. Check the logs for more details.

116011 Operation Failed. Please try again or contact your support for more detail.

User Agent Op device setup instance invalid.

What to do?

Internal SDK error. Check the logs for more details.

116012 Operation Failed. Please try again or contact your support for more detail.

User Agent Op api version invalid.

What to do?

Internal SDK error. Check the logs for more details.

116013 Operation Failed. Please try again or contact your support for more detail.

User Agent Op offline unlock machine invalid.

What to do?

Internal SDK error. Check the logs for more details.

116014 Operation Failed. Please try again or contact your support for more detail.

User Agent Op offline unlock prefetch request empty.

What to do?

Internal SDK error. Check the logs for more details.

116015 Operation Failed. Please try again or contact your support for more detail.

User Agent Op machine status instance invalid.

What to do?

Internal SDK error. Check the logs for more details.

116016 Operation Failed. Please try again or contact your support for more detail.

User Agent Op machine status exception.

What to do?

Internal SDK error. Check the logs for more details.

116017 Operation Failed. Please try again or contact your support for more detail.

User Agent Op machine status remove success.

What to do?

Internal SDK error. Check the logs for more details.

116018 Operation Failed. Please try again or contact your support for more detail.

User Agent Op update push token empty.

What to do?

Internal SDK error. Check the logs for more details.

116019 Operation Failed. Please try again or contact your support for more detail.

User Agent Op update push token app profile invalid.

What to do?

Internal SDK error. Check the logs for more details.

116020 Operation Failed. Please try again or contact your support for more detail.

User Agent Op fido operation aaidlist not supported.

What to do?

Internal SDK error. Check the logs for more details.

116021 Operation Failed. Please try again or contact your support for more detail.

User Agent Op fido operation request invalid.

What to do?

Internal SDK error. Check the logs for more details.

116022 Operation Failed. Please try again or contact your support for more detail.

User Agent Op fido operation instance invalid.

What to do?

Internal SDK error. Check the logs for more details.

Get Registrations AAIDs Activity (1161xx)

116100 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity opdata missing.

What to do?

Internal SDK error. Check the logs for more details.

116101 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity AAIDs JSON exception.

What to do?

Internal SDK error. Check the logs for more details.

116102 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity opdata null.

What to do?

Internal SDK error. Check the logs for more details.

116103 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity hyprpersona null.

What to do?

Internal SDK error. Check the logs for more details.

116104 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity activity regdata empty.

What to do?

Internal SDK error. Check the logs for more details.

116105 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity activity result request code invalid.

What to do?

Internal SDK error. Check the logs for more details.

116106 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity error result no status.

What to do?

Internal SDK error. Check the logs for more details.

116107 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity intent op null.

What to do?

Internal SDK error. Check the logs for more details.

116108 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity intent msg extra null.

What to do?

Internal SDK error. Check the logs for more details.

116109 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity intent uaf msg null.

What to do?

Internal SDK error. Check the logs for more details.

116110 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity fidointent type invalid.

What to do?

Internal SDK error. Check the logs for more details.

116111 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.

116112 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activitycallback instance invalid.

What to do?

Internal SDK error. Check the logs for more details.

116113 Operation Failed. Please try again or contact your support for more detail.

Get Registrations Activity dereg callback invalid method.

What to do?

Internal SDK error. Check the logs for more details.

Authenticators (111xxxx)

PIN Authenticator (1110xxx)

1110010 Authentication failed. Your PIN is incorrect. Please try again.

Authentication PIN incorrect.

What to do?

Your PIN is incorrect. Please try again.

1110020 Operation failed. Your PIN is incorrect. Please contact your support for more detail.

The PIN used during headless PIN registration was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.

1110030 Operation failed. Your PIN is incorrect. Please contact your support for more detail.

The PIN used during headless PIN authentication was null.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.

1110040 Operation failed. Your PIN is incorrect. Please contact your support for more detail.

The PIN used during Headless PIN Registration was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.

1110050 Operation failed. Your PIN is incorrect. Please contact your support for more detail.

The PIN used during headless PIN authentication was invalid.

What to do?

Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.

Biometric Authenticator (1111xxx)

1111010 Operation failed. Biometric not recognized. Please try again.

Biometric not recognized.

What to do?

Biometric not recognized. Please try again.

1111011 Operation failed. The ANDROID_BIOMETRIC_PROMPT_SECURITY feature may not be supported by this device.

The feature ANDROID_BIOMETRIC_PROMPT_SECURITY is not supported on this device.

What to do?

Turn the ANDROID_BIOMETRIC_PROMPT_SECURITY feature off. Otherwise there is no other resolution for this device.

1111020 Operation failed. No biometrics found on this device. You must add one in your phone\'s settings.

No biometrics found on this device.

What to do?

No biometrics found on this device. You must add one in your phone's settings.

1111030 Operation failed. Too many failure attempts. Please wait to retry.

Too many failure attempts were made with the Biometric Prompt.

What to do?

Too many failure attempts. Please wait to retry.

1111040 Operation failed. Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics.

There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked.

What to do?

Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.

1111050 Operation failed. Your request to authenticate this device didn\'t complete in time. Please try again.

The biometric authentication took too long.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.

1111060 Operation failed. Not enough storage is available. Please free up memory and try again.

Not enough device storage is available for the operation to proceed.

What to do?

Please free up disk space and try again.

1111070 Operation failed. A new biometric was added to the device. Please re-register.

A new biometric was added to the device and the FF is turned on to not allow that.

What to do?

Please re-register the device.

Face Authenticator (1112xxx)

1112010 Authentication failed. Something went wrong with your authentication method. Please try again.

Generic face registration failed with an unknown cause.

What to do?

Please try again. If the issue persists, please contact your support.

1112010 Registration failed. Something went wrong with your authentication method. Please try again.

Generic face authentication failed with an unknown cause.

What to do?

Please try again. If the issue persists, please contact your support.

1112020 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.

The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.

What to do?

1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.

1112020 Registration failed. Your request to enroll this device didn\'t complete in time. Please try again.

The user was trying to register with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face.

What to do?

1. The user should try to register again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.

1112030 Authentication failed. Something went wrong with your authentication method. Please try again.

Face registration via Sensory failed.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.

1112040 Operation failed. This app needs permission to use the camera. Please enable it in the device settings.

Sensory Face camera was denied when attempting to use face recognition.

What to do?

This app needs permission to use the camera. Please enable it in the device settings.

1112050 Authentication failed. No user registered with face authentication.

Sensory Face no face registered.

What to do?

Be sure you are registered for face recognition.

1112060 Operation failed. Camera is currently not available. Please close any application which may have the camera in use.

Physical hardware not available on device.

What to do?

Camera is currently not available. Please close any application which may have the camera in use.

1112070 Operation failed. Not enough storage is available. Please free up memory and try again.

This issue indicates that there is not enough storage available on device when attempting to use face recognition.

What to do?

Not enough storage is available. Please free up memory and try again.

Voice Authenticator (1113xxx)

1113010 Authentication failed. Something went wrong with your authentication method. Please try again.

Generic voice registration failed with an unknown cause.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.

1113010 Registration failed. Something went wrong with your authentication method. Please try again.

Generic voice authentication failed with an unknown cause.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.

1113020 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.

Sensory Voice authentication timed out.

What to do?

Your request to authenticate with this device didn't complete in time. Please try again.

1113030 Authentication failed. Something went wrong with your authentication method. Please try again.

Voice registration failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.

1113030 Registration failed. Something went wrong with your authentication method. Please try again.

Voice authentication failed due to Sensory returning this error code.

What to do?

Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.

1113040 Operation failed. This app needs permission to use the microphone. Please enable it in the device settings.

Sensory Voice was denied microphone permissions when attempting to use voice recognition.

What to do?

This app needs permission to use the microphone. Please enable it in the device settings.

1113050 Authentication failed. No user registered with voice authentication.

The user has not registered with voice authentication.

What to do?

Be sure that the user has registered voice authentication and try again.

1113060 Operation failed. Microphone is currently not available. Please close any application which may have the microphone in use.

Microphone is currently not available.

What to do?

Please close any application which may have the microphone in use.

1113070 Operation failed. Not enough storage is available. Please free up memory and try again.

This error indicates there is not enough storage available on device to complete an operation with the voice authenticator.

What to do?

Please free up memory and try again.

Palm Authenticator (1114xxx)

1114010 Registration failed. Something went wrong with your authentication method. Please try again.

Palm registration failed due to error.

What to do?

Something went wrong with your authentication method. Please try again.

1114020 Authentication failed. Something went wrong with your authentication method. Please try again.

Palm authentication failed due to error.

What to do?

Something went wrong with your authentication method. Please try again.

1114040 Operation failed. This app needs permission to use the camera. Please enable it in the device settings.

Palm permissions denied.

What to do?

This app needs permission to use the camera. Please enable it in the device settings.

1114050 Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.

Your request to authenticate this device didn't complete in time.

What to do?

Your request to authenticate this device didn't complete in time. Please try again.

FIDO2 Errors (11200xxx)

11200000 HYPR_DISPLAY_CODE_FIDO2_ERROR

What to do?

Try again or request support for more assistance.

11200001 HYPR_DISPLAY_CODE_FIDO2_CALLBACK_NOT_SET

What to do?

Try again or request support for more assistance.

11200002 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NULL

What to do?

Try again or request support for more assistance.

11200003 HYPR_DISPLAY_CODE_FIDO2_AUTH_USER_NOT_EXIST

What to do?

Try again or request support for more assistance.

11200004 HYPR_DISPLAY_CODE_FIDO2_ACTIVITY_NULL

What to do?

Try again or request support for more assistance.

11200005 HYPR_DISPLAY_CODE_FIDO2_MACHINE_USERNAME_NOT_EXIST

What to do?

Try again or request support for more assistance.

11200006 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_ENABLED

What to do?

Try again or request support for more assistance.

11200007 HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_CONTAIN_RPID

What to do?

Try again or request support for more assistance.

11200008 HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NOT_CREATED

What to do?

Try again or request support for more assistance.

 

HYPR for iOS / HYPR SDK for iOS

Code Error Cause and Resolution
10100 Parameters supplied were not valid for the specified operation

What to do?

Try again or request support for more assistance.

10100 SHA256 result not available

What to do?

Check debugger logs for more details.

10101 The registration operation failed

What to do?

Try again or request support for more assistance.

10102 The authentication operation failed

What to do?

Try again or request support for more assistance.

10102 The deregister operation failed

What to do?

Try again or request support for more assistance.

10102 Unable to register the remote device

What to do?

Try again or request support for more assistance.

10103 Deregistration failed

What to do?

Please try again or request support for more assistance.

10104 Unable to register the remote device

What to do?

Try again or request support for more assistance.

10105 Unable to register the remote device

What to do?

Try again or request support for more assistance.

10106 Pairing failed

What to do?

Please try again or request support for more assistance.

10107 Unable to unlock the computer due to the connectivity issues

What to do?

Ensure that computer you're trying to login into is connected to the internet. Try to unlock the same computer again after 1 minute. Use the Offline PIN if the steps above didn't help.

10108 Unable to cancel the authorized unlock (eg. unlock windows machine)

What to do?

It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again.

10109 Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction)

What to do?

We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again.

10110 Unable to complete the deregister of one or more remote devices

What to do?

Check that you are connected to the internet and try again.

10111 No camera permissions were granted required by Sensory Face Authenticator.

What to do?

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.

10112 Unable to successfully complete license setup

What to do?

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10113 Unable to successfully complete status request

What to do?

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10114 Unable to successfully complete reset app

What to do?

It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.

10128 (v8.7 and earlier) Operation cancelled by user

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

10129 (v8.7 and earlier) Data verification failed

What to do?

Check debugger logs for more details.

10200 (v8.7 and earlier) Secure Enclave failed

What to do?

Check debugger logs for more details.

10201 (v8.7 and earlier) ADP failed

What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

10300 (v8.7 and earlier) Key not found

What to do?

Check debugger logs for more details.

10999 The operation was cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

User Agent Errors (10100x-10107x)

101000 User Agent error

What to do?

HYPRCore error

101001 FIDO Registration get request failed

What to do?

Try again or request support for more assistance.

101002 FIDO Invalid UAF registration response received

What to do?

Try again or request support for more assistance.

101003 FIDO Registration send request failed

What to do?

Try again or request support for more assistance.

101004 FIDO Authentication get request failed

What to do?

Try again or request support for more assistance.

101005 FIDO Invalid UAF authentication response received

What to do?

Try again or request support for more assistance.

101006 FIDO Authentication send request failed

What to do?

Try again or request support for more assistance.

101007 FIDO Deregistration get request failed

What to do?

Try again or request support for more assistance.

101008 FIDO Invalid UAF deregistration response received

What to do?

Try again or request support for more assistance.

101009 Remote Device setup request failed

What to do?

Try again or request support for more assistance.

101010 Remote Device registration request failed

What to do?

Try again or request support for more assistance.

101011 Remote Device registration for new user failed

What to do?

Try again or request support for more assistance.

101012 Remote Device registration for existing user failed

What to do?

Try again or request support for more assistance.

101013 Remote Device unlock authentication failed

What to do?

Try again or request support for more assistance.

101014 Remote Device unlock failed

What to do?

Try again or request support for more assistance.

101015 Remote Device Authentication HMACs generation failed

What to do?

Try again or request support for more assistance.

101016 Remote Device unlock failed

What to do?

Try again or request support for more assistance.

101017 Remote Device credentials not found during OOB authentication

What to do?

Try again or request support for more assistance.

101018 Remote Device OOB authentication failed

What to do?

Something went wrong with your authentication method. Please try again.

101019 No registered profiles found

What to do?

Try again or request support for more assistance.

101020 Operation failed

What to do?

Please try again or request support for more assistance.

101021 Remote Device status update failed

What to do?

Try again or request support for more assistance.

101022 Remote Device Cancel unlock failed

This error indicates that the user was trying to cancel the authenticate request, but it failed due to the computer's connectivity issues.

What to do?

  1. Wait 2 minutes and try again.
  2. If the issue persists, contact your Support to verify connectivity before trying again.
  3. If the issue persists, record the trace ID displayed on the error screen, and escalate to a Control Center administrator to analyze the logs. 
101023 Operation failed

What to do?

Please try again or request support for more assistance.

101024 Operation failed

What to do?

Please try again or request support for more assistance.

101025 Operation failed

What to do?

Please try again or request support for more assistance.

101026 Operation failed

What to do?

Please try again or request support for more assistance.

101027 Operation failed

What to do?

Please try again or request support for more assistance.

101028 Failed to save Remote Device session during setup

What to do?

Try again or request support for more assistance.

101029 Operation failed

What to do?

Please try again or request support for more assistance.

101030 Operation failed

What to do?

Please try again or request support for more assistance.

101031 Attempt to lock an already locked workstation or the workstation does not exist.

What to do?

Try again or request support for more assistance.

101032 Attempt to unlock an already unlocked workstation.

What to do?

1. Try to unlock the account again. 2. Attempt to restart the computer and initiate the unlock again.

101033 You've reached the limit of paired web accounts.

What to do?

Unpair an account you're not using and try again.

101034 You've reached the limit of paired devices.

What to do?

Unpair a computer you're not using and try again.

101035 Workstations limit reached

What to do?

You've reached the limit of paired devices. Unpair a computer you're not using and try again.

101036 The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first.

What to do?

Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already.

101037 The workstation on the current rp already paired

What to do?

This computer is already paired with your HYPR app. You can unlock it from the home screen.

101038 This error means that Active Directory Services rejected the authentication or the certificate enrollment. Usually, this will accompany a 403 status code for the authorization request.

What to do?

This error could indicate the misconfiguration of Active Directory Services and may require the system administrator to review logs for more information. For more details, please check HYPROneService, the HYPRCredProvider log files, and the Event Viewer logs from the workstation to which the user is trying to authenticate. Send obtained logs to HYPR Support for more assistance.

101039 Operation failed  
101040 Offline token access problem.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101041 Offline token access not available.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101042 Offline token access not enabled.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

101043 Offline mode failed

What to do?

Please try again or request support for more assistance.

101044 Offline mode failed

What to do?

Please make sure you are connected to the internet, next time you are unlocking your computer.

101045 Authentication failed

What to do?

We are unable to authenticate you due to an error. Please delete this workstation and re-pair.

101046 Operation failed

What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101047 Operation failed

What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101048 Operation failed

What to do?

There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.

101049 Operation failed

What to do?

Please try again or request support for more assistance.

101050 Invalid Deeplink

What to do?

Please provide a valid deep link

101051 OOB Authentication cancelation failed.

What to do?

1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.

101052 Device registration cancelation failed.

What to do?

1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.

101053 Unable to find user account

What to do?

Please try again or request support for more assistance.

101054 Authenticator is not registered

What to do?

Please make sure that the authenticator is registered

101055 Push Notification Expired.

What to do?

User should try to authenticate again.

101056 Remote Device lock failed.

What to do?

Check if workstation has internet access - Try again or request support for more assistance

101057 Pending OOB Auth not supported for this machine type.

What to do?

User should attempt to request pending OOB Authentication for web machines only.

101058 The session for this OOB Authentication request is handled already.

What to do?

User should try to login trigger the login on the website one more time before trying to get the pending OOB Authentication request.

101059 Pending OOB Authentication error.

What to do?

In most of the cases - because there is no pending auth at the moment, either user didn't trigger it from the web or it is expired already.

101060 We couldn’t lock your computer. Please try again later or contact your Admin if this keeps happening.

What to do?

Check if the workstation has Internet access; try again or contact HYPR Support to verify the feature  is enabled.

101061 Unknown QR code type.

What to do?

Reach the support.

101062 If user has Domain machine registered for this user, the attempt to register VDI machine will fail.

What to do?

Don't try to register VDI machine for the user with already registered Domain machine

101063 OOB mobile authentication failure request failed.

What to do?

Failed to authenticate. User should try to authenticate again.

101064 HYPR App/SDK Version lower than supported during registration

What to do?

Update HYPR App/SDK.

101065 iOS Version lower than supported during registration.

What to do?

Update iOS version.

101066 HYPR App/SDK version lower than supported during authentication.

What to do?

Update HYPR App/SDK

101067 iOS Version lower than supported during authentication.

What to do?

Update iOS version.

101068 HYPR App/SDK Version and iOS lower than supported during registration.

What to do?

Update HYPR App/SDK and iOS.

101069 HYPR App/SDK Version and iOS lower than supported during authentication.

What to do?

Update HYPR App/SDK and iOS.

101070 Unlock failed. Unlock complete response new cert invalid.

What to do?

Attempt to unlock again.

API / Endpoint Errors (101071-101074)

101071 No stored API token for protected endpoint.

What to do?

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.

101072 Failed to Get API Token from Server.

What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.

101073 Failed to Save API Token to Keychain.

What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.

101074 Protected endpoint failed with invalid token.

What to do?

Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.

Out-of-Band / Push /Asynchronous Registration (101075-101079)

101075 Profile Not Found.

What to do?

Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.

101076 Auth QR code invalid

What to do?

Try again or contact support

101077 App cannot retrieve auth payload using QR code data

What to do?

Try again or contact support

101078 Auth payload invalid

What to do?

Try again or contact support

101079 Auth payload session invalid

What to do?

Try again or contact support

101080  RP client didn't initialize.

What to do?

Try again or contact support

101081 async reg failed with unknown state

What to do?

Try again or contact support

101082 Internal error

What to do?

Try again or contact support

101083 async reg was canceled from the client side

What to do?

Try again or contact support

101084 async reg timeout

What to do?

Try again or contact support

101085 Authentication request type is not supported for workstation login

What to do?

Use WFA unlock rather than web authentication for this application

101086 No pending push payloads available

What to do?

Authentication on the website is not yet initiated

101087 Authentication cancelled. This feature is not enabled.

What to do?

Authentication cancelled. This feature is not enabled.

101088 Workstation Not Ready - our workstation isn’t enabled yet. You’ll receive a notification when it’s ready. If it’s been longer than 24 hours, contact your admin.

This error is thrown when a user selects a pending workstation that has yet to receive a certificate.

What to do?

Try again or contact Support.

101089 Manual QR Code entry failed.

What to do?

Wait a minute, then try again, making sure to be ready to type the code and any accompanying information within 1 minute from initiation.

101090 The user agent and the remote device are from different profiles.

What to do?

Wait a minute, then try again. If the issue persists, contact an admin.

Relying Party Client / License Errors (102xxx)

102000 Relying Party Client error

What to do?

HYPRCore error

102001 Request to the RP server failed

What to do?

Try again or request support for more assistance.

102002 The mobile app has received an invalid payload from the server.

What to do?

1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.

102003 Parsing RP server response failed

What to do?

Try again or request support for more assistance.

102500 License error

What to do?

HYPRCore error

102501 Request to Licensing server failed

What to do?

Try again or request support for more assistance.

102502 Parsing Licensing server response failed

What to do?

Try again or request support for more assistance.

102503 Parsing Licensing server response failed

What to do?

Try again or request support for more assistance.

HYPR Server Errors (103xxx)

103000 HYPRErrorServer

What to do?

The server returned an error. Check underlying error for more detail

FIDO Client Errors (104xxx-106xxx)

UAF General (104000-104007)

104000 FIDO Client error

What to do?

HYPRCore error

104001 FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server.

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104002 FIDO UAF Protocol object missing/malformed

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104003 Invalid request type in the FIDO Client.

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104004 FIDO http used instead of https in UAF request

What to do?

Ensure that you're using https FIDO Server URL and try again.

104005 FIDO Retrieving facets from url failed

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104006 FIDO Wrong number of facets retrieved from url

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104007 FIDO Wrong facets format or content

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF - Registration (104008-104014)

104008 FIDO Invalid registration request

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104009 FIDO Failed to initialize ASM

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104010 FIDO no authenticators matched during registration

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104011 FIDO registration user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

104012 FIDO registration failed (multiple reasons)

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104013 FIDO registration ASM request invalid

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104014 FIDO registration UAF response invalid

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF - Authentication (104015-104012)

104015 FIDO Invalid authentication request

What to do?

Try again or request support for more assistance.

104016 FIDO Failed to initialize ASM

What to do?

Try again or request support for more assistance.

104017 FIDO no authenticators matched during authentication

What to do?

Try again or request support for more assistance.

104018 FIDO authentication user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

104019 FIDO authentication failed (multiple reasons)

What to do?

Try again or request support for more assistance.

104020 FIDO authentication ASM request invalid

What to do?

Try again or request support for more assistance.

104021 FIDO authentication UAF response invalid

What to do?

Try again or request support for more assistance.

UAF- Deregistration (104022-104027)

104022 FIDO Invalid deregistration request

What to do?

Try again or request support for more assistance.

104023 FIDO Failed to initialize ASM

What to do?

Try again or request support for more assistance.

104024 FIDO deregistration failed (multiple reasons)

What to do?

Try again or request support for more assistance.

104025 FIDO deregistration ASM request invalid

What to do?

Try again or request support for more assistance.

104026 FIDO unknown operation

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104027 FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category

What to do?

1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

 

104050 (v8.7 and earlier) Operation failed.

This app needs permission to use the camera. Please enable it in the application's settings.

104060 (v8.7 and earlier) Server Error.

Please try again or contact your Support for more details.

UAF ASM - Registration (10500x)

105000 UAF ASM Layer error

What to do?

HYPRCore error

105001 FIDO Invalid registration ASM request

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105002 FIDO invalid registration ASM request

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105003 FIDO authenticator for index not found

What to do?

Try again or request support for more assistance.

105004 FIDO cannot generate registration request

What to do?

Try again or request support for more assistance.

105005 Error with ASM Registration

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105006 FIDO registration failed (multiple reasons)

What to do?

Try again or request support for more assistance.

105007 FIDO registration user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

105008 FIDO required attestation not supported

What to do?

Try again or request support for more assistance.

105009 Registration failed

What to do?

Please try again or request support for more assistance.

UAF ASM - Authentication (105010 - 105022)

105010 FIDO Invalid authentication ASM request

What to do?

1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.

105011 FIDO invalid authentication ASM request

What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.

105012 FIDO authenticator for index not found

What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.

105013 FIDO authentication signing ASM request invalid

What to do?

1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.

105014 Authentication failed

What to do?

Please try again or request support for more assistance.

105015 Authentication failed

What to do?

Please try again or request support for more assistance.

105016 The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.

What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.

105017 FIDO authentication user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

105018 This error could happened when SDK Developer is trying to use unsupported FIDO command.

What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105019 FIDO required attestation not supported

What to do?

Check debugger logs for more details.

105020 FIDO transaction content cannot be rendered.

What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105021 Unknown error occurred during the authentication.

What to do?

1. User should try to authenticate again. 2. User should restart the application and try again. 3. Admin should analyze Audit Trail logs for this user if the problem is still happening.

105022 FIDO cannot find key handles for the current username, aaid, keyIds.

What to do?

1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.

UAF ASM- Deregistration (105023-105030)

105023 FIDO deregistration invalid ASM request type

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105024 FIDO deregistration invalid ASM request

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105025 FIDO deregistration authenticator not found

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105026 FIDO deregistration invalid ASM request

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105027 FIDO deregistration failed (multiple reasons)

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105028 FIDO deregistration cannot find key handles for the current aaid, keyIds

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105029 FIDO deregistration khAccessTokenHash from server is not equal to the local one

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105030 FIDO deregistration cannot delete public private key pair

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF ASM - General (105031 - 105039)

105031 FIDO open settings invalid ASM request type

What to do?

Try again or request support for more assistance.

105032 FIDO open settings authenticator not found

What to do?

Try again or request support for more assistance.

105033 This error could happened when SDK Developer is trying to use unsupported FIDO command.

What to do?

Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.

105034 FIDO open setting unknown error

What to do?

Try again or request support for more assistance.

105035 FIDO get registration invalid ASM request

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105036 FIDO get registration invalid ASM request type

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

105037 FIDO get registration authenticator not found. Usually this error will occur when authentication policy has authenticators which are not available on user's device.

What to do?

Admin should collect more information about user's device and ensure that authentication policy contains supported authentication method.

105038 FIDO get information invalid ASM request type

What to do?

1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

UAF Authenticator Layer (106xxx)

106000 UAF Authenticator Layer error

What to do?

HYPRCore error

106001 FIDO registration invalid authenticator command

What to do?

Try again or request support for more assistance.

106002 FIDO registration authenticator not found

What to do?

Try again or request support for more assistance.

106003 FIDO registration no public key data found

What to do?

Try again or request support for more assistance.

106004 FIDO registration no registration data found

What to do?

Try again or request support for more assistance.

106005 FIDO registration no signed data created

What to do?

Try again or request support for more assistance.

106006 FIDO registration no raw signature created

What to do?

Try again or request support for more assistance.

106007 FIDO registration user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106008 FIDO registration failed

What to do?

Try again or request support for more assistance.

106009 FIDO registration result unavailable

What to do?

Try again or request support for more assistance.

106010 FIDO registration result unknown

What to do?

Try again or request support for more assistance.

106011 FIDO registration user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106012 FIDO registration enrollment failed

What to do?

Try again or request support for more assistance.

106013 FIDO registration enrollment unavailable

What to do?

Try again or request support for more assistance.

106014 FIDO registration enrollment result unknown

What to do?

Try again or request support for more assistance.

106015 FIDO registration user already enrolled

What to do?

Try again or request support for more assistance.

106016 FIDO registration key generation failed

What to do?

Try again or request support for more assistance.

106017 FIDO registration hashing and signing response error

What to do?

Try again or request support for more assistance.

106018 FIDO deregistration invalid authenticator command

What to do?

Try again or request support for more assistance.

106019 FIDO deregistration authenticator not found

What to do?

Try again or request support for more assistance.

106020 FIDO authentication invalid sing command

What to do?

Try again or request support for more assistance.

106021 FIDO authentication authenticator not found

What to do?

Try again or request support for more assistance.

106022 FIDO authentication authenticator info not found

What to do?

Try again or request support for more assistance.

106023 FIDO authentication user not enrolled

What to do?

Try again or request support for more assistance.

106024 FIDO cannot find key handles for the current username, aaid, keyIds

What to do?

Try again or request support for more assistance.

106025 FIDO sign hashing and signing response error

What to do?

Try again or request support for more assistance.

106026 FIDO failed to sign the command

What to do?

Try again or request support for more assistance.

106027 FIDO no raw signature created

What to do?

Try again or request support for more assistance.

106028 FIDO sign unknown error

What to do?

Try again or request support for more assistance.

106029 FIDO sign failed (multiple reasons)

What to do?

Try again or request support for more assistance.

106030 FIDO sign user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106031 FIDO authentication user not enrolled

What to do?

Try again or request support for more assistance.

106032 FIDO transaction sign unknown error

What to do?

Try again or request support for more assistance.

106033 FIDO transaction sign failed (multiple reasons)

What to do?

Try again or request support for more assistance.

106034 FIDO transaction content cannot be rendered

What to do?

Try again or request support for more assistance.

106035 FIDO transaction sign user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

106036 FIDO get information invalid command

What to do?

Try again or request support for more assistance.

106037 FIDO open settings invalid command

What to do?

Try again or request support for more assistance.

106038 Operation canceled

What to do?

Please try again or request support for more assistance.

106039 Operation canceled

What to do?

Please try again or request support for more assistance.

Authenticators (107xxx)

107000 Authenticator Implementation error

What to do?

HYPRCore error

FaceID (107001-107008)

107001 Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device.

What to do?

Try again or request support for more assistance.

107002 Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happened due to incomplete permissions or the problem with Face ID on this device.

What to do?

1. User should ensure that Face ID permissions are granted for this application in the device settings. 2. Ensure that Face ID can be used by any other application. 3. Reboot the device and try again.

107003 Face ID authenticator cannot render content

What to do?

Try again or request support for more assistance.

107004 Face ID authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107005 Face ID biometric removal not supported

What to do?

Try again or request support for more assistance.

107006 Face ID authenticator user already enrolled

What to do?

Try again or request support for more assistance.

107007 Operation failed

What to do?

Please try again or request support for more assistance.

107008 Operation failed

What to do?

Please try again or request support for more assistance.

Fingerprint (107009-107016)

107009 Fingerprint authenticator error

What to do?

Try again or request support for more assistance.

107010 Fingerprint authenticator not available

What to do?

Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again.

107011 Fingerprint authenticator cannot render content

What to do?

Try again or request support for more assistance.

107012 Fingerprint authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107013 Fingerprint biometric removal not supported

What to do?

Try again or request support for more assistance.

107014 Fingerprint authenticator user already enrolled

What to do?

Try again or request support for more assistance.

107015 Operation failed

What to do?

Please try again or request support for more assistance.

107016 Operation failed

What to do?

Please try again or request support for more assistance.

PIN (107017-107022)

107017 User is trying to register with PIN, but PIN authenticator user already enrolled

What to do?

User should deregister before trying to register with this authenticator.

107018 PIN authenticator cannot render content.

What to do?

1. Try to re-register and try again 2. Check logs for more details.

107019 PIN authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107020 Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user.

What to do?

User should register PIN or policy should be modified to include only registered authenticators.

107021 PIN authenticator user data deletion error

What to do?

1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

107022 PIN authenticator user not enrolled

What to do?

User should register PIN or policy should be modified to include only registered authenticators.

107023 Fingerprint authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

More FaceID (107024-107038)

107024 Face ID authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107025 Face authenticator user already enrolled

What to do?

User should deregister before trying to register with this authenticator.

107026 User is not enrolled with Face Authenticator.

What to do?

Try again or request support for more assistance.

107027 Operation failed

What to do?

Please try again or request support for more assistance.

107028 Face authenticator cannot render content

What to do?

Try again or request support for more assistance.

107029 Face authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107030 Face authenticator user enrollment failed

What to do?

Try again or request support for more assistance.

107031 Face authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107032 Face authenticator enrollment timeout

What to do?

User should try to register again and ensure that registration done in 60 seconds or less.

107033 Face authenticator user enrollment result unknown

What to do?

Try again or request support for more assistance.

107034 Face authenticator user verification failed

What to do?

Try again or request support for more assistance.

107035 Face authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107036 Face authenticator verification timeout

What to do?

Your request did not complete in time. Please try again.

107037 Face authenticator verification result unknown

What to do?

Try again or request support for more assistance.

107038 Face authenticator user data migration to new version failed

What to do?

Try again or request support for more assistance.

Voice (107040-107053)

107040 Voice authenticator user already enrolled. User is trying to register with Voice, but it's already enrolled.

What to do?

User should remove existing registration before trying to register with this authenticator again.

107041 The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.

What to do?

1. Register Voice Authenticator and try again. 2. Modify Authentication policy to only include registered authenticators

107042 Voice authenticator failed to de-register.

What to do?

1. De-register Voice Authenticator and try again. 2. Analyze debugger logs for more details.

107043 Voice authenticator cannot render content.

What to do?

Analyze SDK debugger logs and contact HYPR support for the assistance.

107044 Voice authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107045 Voice authenticator user enrollment failed.

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107046 Voice authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107047 Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds.

What to do?

User should try to register again in a quiet place and ensure that registration done in 60 seconds or less.

107048 Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

What to do?

1. User should try to authenticate with Voice again. 2. Re-register if the problem still occurs. 3. Analyze SDK debugger logs and contact HYPR support for the assistance.

107049 Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

What to do?

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.

107050 Voice authenticator user cancelled

What to do?

User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.

107051 Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.

What to do?

User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.

107052 Voice authenticator verification failed with unknown error.

What to do?

1. User should try to authenticate again. 2. Admin should analyze SDK logs if the problem is still happening.

107053 Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade.

What to do?

Analyze SDK debugger logs and contact HYPR support for the assistance.

Headless PIN (107060-107067)

107060 Operation failed

What to do?

Please try again or request support for more assistance.

107061 Operation failed

What to do?

Please try again or request support for more assistance.

107062 Operation canceled

What to do?

Please try again or request support for more assistance.

107063 Operation failed

What to do?

Please try again or request support for more assistance.

107064 Operation failed

What to do?

Please try again or request support for more assistance.

107065 Operation failed

What to do?

Please try again or request support for more assistance.

107066 Operation failed

What to do?

Please try again or request support for more assistance.

107067 Operation failed

What to do?

Please try again or request support for more assistance.

Presence (107080-107083)

107080 Operation canceled

What to do?

Please try again or request support for more assistance.

107081 Operation canceled

What to do?

Please try again or request support for more assistance.

107082 Operation canceled

What to do?

Please try again or request support for more assistance.

107083 Operation canceled

What to do?

Please try again or request support for more assistance.

Still More FaceID (107084-107086)

107084 Operation failed

What to do?

Please check if your passcode is already setup and try again.

107085 Operation failed

What to do?

Biometry lockout - please lock the iPhone screen, unlock it using passcode and try again.

107086 Operation failed

What to do?

Non-registered face is used to scan. Please use the correct face and try again.

Palm (1072xx)

107200 Operation failed

What to do?

Please try again or request support for more assistance.

107201 Operation failed

What to do?

Please try again or request support for more assistance.

107202 Operation canceled

What to do?

Please try again or request support for more assistance.

107203 Operation failed

What to do?

Please try again or request support for more assistance.

107204 Operation failed

What to do?

Please try again or request support for more assistance.

107205 Operation failed

What to do?

Please try again or request support for more assistance.

107206 Operation failed

What to do?

Please try again or request support for more assistance.

107207 Operation failed

What to do?

Please try again or request support for more assistance.

107208 Operation failed

What to do?

Please try again or request support for more assistance.

107209 Operation failed

What to do?

Please try again or request support for more assistance.

107210 Operation failed

What to do?

Please try again or request support for more assistance.

107211 Operation failed

What to do?

Please try again or request support for more assistance.

107212 Operation failed

What to do?

Please try again or request support for more assistance.

107213 Operation failed

What to do?

Please try again or request support for more assistance.

107214 Operation failed

What to do?

Please try again or request support for more assistance.

107215 Operation failed

What to do?

Please try again or request support for more assistance.

107216 Operation failed

What to do?

Please try again or request support for more assistance.

107217 Operation failed

What to do?

Please try again or request support for more assistance.

107218 Operation failed

What to do?

Please try again or request support for more assistance.

107219 Operation failed

What to do?

Please try again or request support for more assistance.

107220 Operation canceled

What to do?

Please try again or request support for more assistance.

107221 Operation failed

What to do?

Please try again or request support for more assistance.

107222 Operation failed

What to do?

Please try again or request support for more assistance.

107223 Operation failed

What to do?

Please try again or request support for more assistance.

107224 Operation failed

What to do?

Please try again or request support for more assistance.

107225 Operation failed

What to do?

Please try again or request support for more assistance.

107226 Operation failed

What to do?

Please try again or request support for more assistance.

107227 Operation failed

What to do?

Please try again or request support for more assistance.

107228 Operation failed

What to do?

Please try again or request support for more assistance.

107229 Operation failed

What to do?

Please try again or request support for more assistance.

107230 Operation failed

What to do?

Please try again or request support for more assistance.

107231 Operation failed

What to do?

Please try again or request support for more assistance.

107232 Operation failed

What to do?

Please try again or request support for more assistance.

107233 Operation failed

What to do?

Please try again or request support for more assistance.

107234 Operation failed

What to do?

Please try again or request support for more assistance.

107235 Operation failed

What to do?

Please try again or request support for more assistance.

107236 Operation failed

What to do?

Please try again or request support for more assistance.

107240 Operation failed

What to do?

Please try again or request support for more assistance.

107241 Operation canceled

What to do?

Please try again or request support for more assistance.

107242 Operation failed

What to do?

Please try again or request support for more assistance.

107243 Operation failed

What to do?

Please try again or request support for more assistance.

HYPR ADP Access (108xxx)

108000 ADP not initialized

What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

108001 ADP not available

What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

108002 ADP already initialized

What to do?

Make sure that ADP initialized with correct configuration. Check debugger logs for more details.

Offline Mode (109xxx)

109000 Generic offline tokens error.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109001 No offline tokens received from server.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109002 No offline tokens auth received from server.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109003 No signing certificated received from server.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109004 Failed to store offline tokens.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109005 Failed to retrieve offline tokens.

What to do?

Reach the support.

109006 The mobile app has received an invalid Offline PINs payload from the server.

What to do?

1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.

109007 No offline tokens left.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109008 Offline mode failed

What to do?

Please try again or request support for more assistance.

109009 Offline mode failed

What to do?

Please try again or request support for more assistance.

109010 Failed to store discarded offline tokens

What to do?

Try one more time and if doesn't work reach the support.

109011 Tokens Base64URL invalid format.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109012 Offline token field missing in user profile.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109013 FIDO auth payload error while accessing offline tokens.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109014 UAF client response error while accessing offline tokens.

What to do?

Try regular unlock before next offline token attempt and if doesn't work reach the support.

109015 Authentication canceled while accessing offline tokens.

What to do?

User canceled the authentication, no action needed.

Offline Mode Key Agreement (1010xxx)

1010000 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010001 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010002 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010003 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010004 Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed.

What to do?

User should try to authenticate again.

1010005 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010006 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010007 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010008 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010009 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010010 Offline mode failed

What to do?

Please try again or request support for more assistance.

1010011 Random AES iv generation failed during certificate-based login.

What to do?

Reach the support.

Audit Events (1011xxx)

1011000 Audit Event failed

What to do?

Audit event failed. Please try again.

1011001 Audit Event failed

What to do?

Audit event failed. Please try again.

1011002 Audit Event failed

What to do?

Audit event failed. Please try again.

1011003 Audit Event failed

What to do?

Audit event failed. Please try again.

HYPRCore Errors (1020xxx)

1020000 HMAC validation failed

What to do?

1. User should try again.

2. If the problem is still happening, ask an administrator to collect logs and analyze it.

Miscellaneous (1030xxx)

1030000 Server API version lower than supported by the SDK

What to do?

Upgrade your server to use this Mobile SDK version.

1030001 Server API version higher than supported by the SDK

What to do?

Update your mobile app and try again.

1030010 Not enough permissions to enable QR scanner. User declined to grant camera permissions.

What to do?

Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.

1030011 Endpoint Security feature flag Required

What to do?

Contact HYPR Support to enable the correct feature for this flow.

1030012 Windows web enrollment feature flag required

What to do?

Contact HYPR Support to enable the correct feature for this flow.

1030013 Invalid Registration Push Payload

What to do?

Try again or contact Support.

1030014 Passkey Registration Failed.

What to do?

Try again or contact Support.

1030015 IdP not enabled.

What to do?

Verify the Identity Provider Integration is enabled.

1030016 Domain not allowed.

What to do?

Verify you are securely connected to the correct network.

1030017 No credential found.

What to do?

Verify you are enrolled and have completed a reigstration/device pairing.

1030018 Authentication failed.

What to do?

Try again or contact Support.

1072037 Operation failed

What to do?

Please try again or request support for more assistance.

1072038 Operation failed

What to do?

Please try again or request support for more assistance.

1072039 Operation failed

What to do?

Please try again or request support for more assistance.

Enterprise Passkey Error Codes (1030014-1030018)

1030014 Passkey registration failed.

What to do?

Try again or contact Support. 

1030015 The IdP for the passkey is not enabled.

What to do?

Verify the IdP settings and connection, then try again.

1030016 You have attempted to login to a domain that is not allowed.

What to do?

Login to a different domain. If the problem persists, contact an administrator.

1030017 You lack a credential for your passkey.

What to do?

Try unpairing and pairing again. If the issue persists, contact an admin.

1030018 Passkey authentication failed.

What to do?

Wait 1 minute and try again. If the issue persists, contact an admin.

 

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