HYPR Error Codes Troubleshooting Table

Overview

The table below will help Admins determine the root cause for each error returned to the user in the iOS, Android, macOS, or Windows Apps.

  • Error Code: The error code presented to the user.
  • Cause: The root cause of the problem.
  • Recommended Resolution: Action required to resolve the issue.

Root Cause Tracing

Prefix

Error Cause 
iOS Android Server Mac OS Windows
10 11 12 14 15

 

(Windows) WorkforceAccess v6.2.0+

Error Code Cause Recommended Resolution
1520001 1. There appears to be an active registration in progress.
2. A previous attempt at Registration may not be completely timed out.
The user should try to register again in 3 minutes. Reboot the computer and try again if not resolved. Analyze HYPROneService logs if the problem is still happening.
1520002 1. Setup appears to have timed out.
2. Either the server or domain controller has not responded
Check that you are connected to the internet, then try to register again. Ensure that user follows all registration steps on mobile app, and windows app.
1520003 This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server or domain controller during a step in the pairing process.
1. Check that the user is on a secure network (office or VPN) and try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.

3. If the issue persists - Guide the user to reboot workstation and reinstall mobile app before trying again.
1520004
This error indicates that the workstation client may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by either of an incorrect relying party application ID, an incorrect server or other parameters set by an administrator during installation.


1. Check that the user is on a secure network (office or VPN). This will ensure the user is ready to begin pairing.

2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.
3. Provide the admin with troubleshooting information as requested and wait for feedback.

As an admin, if the issue appears to be the workstation settings, verify that parameters such as the RP App, RP URL, Pinning value and other fields are set in accordance with your deployment.

1520005 This error indicates a failure to unpair a registered device. This may occur for several reasons including a delay on the server. 1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - open the workstation client, and open the mobile app. Longpress on the workstation you would like to unpair and proceed to additional detail on the mobile app to delete the connected device.
1520006 This error indicates the user is trying to pair a mobile app with their workstation and the workstation is not on authorized network. Not being on an approved network does not allow pairing process to generate a certificate with the domain. This issue may also be experienced in scenarios where proxies are involved in routing connections and may indicate an administrative issue.
1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.

3. If the issue persists - Guide the user to reboot workstation before trying again.
1530001 This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. 1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.

3. If the issue persists - Guide the user to reboot workstation before trying again.
1530002 This error indicates the user has entered in an incorrect PIN for a security key during pairing or logging in. As compared to Mobile App users, Security Key users are required to enter a PIN to accomplish multi-factor authentication. When the user experiences this error, they will need administrator support to unlock their security key. 1. If you have a management PIN or a backup PIN method provided by your administrator, try this PIN at your next attempted login session.

2. If you do not have a secondary method to use your security key, reach out to your support team for further assistance.
1540001
This error indicates the pairing process has been canceled. Typically this is a user driven action however there is a possibility the user did not mean to select this option.
1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - identify at what step in pairing did the action cancel and inform your support team.
1550001 This error indicates that the workstation client may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by an invalid certificate template name during enrollment or that the certificate template does not exist.
1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may check the registry editor to see the configured certificate template and should ensure the name matches the configuration in AD Certificate Authority configuration.
1550002 This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by user permissions which may not be authorized to enroll a certificate for the certificate template type.

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may select the "User" template in AD and add user to "Group or user names" list under Security in template. Click on "Enroll" permissions and try again.
1550003 This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by Active Directory Certificate Service not working properly.

1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - guide the user to reboot the workstation before trying again.

3. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550005 This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the value of the public key pinning having been set to an invalid entry.

1. An admin may validate that the correct value is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550006
This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the registry values having been set to an invalid entry or having experienced an issue during installation or upgrade.
1. An admin may validate that the correct values reside in the user's registry editor is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550007
This error indicates an unknown event which is uncommon. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550008 This error indicates that the workstation client does not detect an internet connection.
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550009 This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users.

This can be caused by the control center settings being in conflict with the type of end user seeking to pair and use the product.
An admin may need to validate on the control center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success.
1550010 The user is trying to enroll a security key using a local user account. At this time, only domain joined user accounts are supported for certificate based Security Key login. Local user account enrollment for Security Keys are not currently supported without the use of a mobile app.
1570001 This error indicates that the workstation client does not detect an internet connection. 1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
1570002 This error indicates that the workstation client experienced an issue with the network. 1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing.

2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR.

3. If the issue persists - restart the HYPR service from services.msc and try to pair again.

4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
1570003 This error indicates that the workstation client experienced an unrecoverable error.
1. Restart the HYPR service from services.msc and try to pair again. If the user cannot restart the HYPR service, ask the user to reboot their workstation.

2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

 

(MacOS) WorkforceAccess v6.2.0+

Error Code Cause Recommended Resolution
1410001 This error indicates that the workstation client experienced a general error. When encountering this error, you will often be presented information for troubleshooting inline with the error. Generally retrying the pairing process will resolve itself. If this does not work, ask the user to reboot their workstation.
1420001 This error indicates that the workstation client experienced a network error and a new attempt has been started. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420002 This error indicates that the workstation client experienced a network error during new device pairing. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420003 This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server during a step in the pairing process.
1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420004 This error indicates that device pairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420005 This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. 1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1430001 This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation. 1. Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully.

2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1430002
This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process.
1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1440001 This error indicates that the user canceled the pairing process when asked to confirm their authorization with their current password. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. During the step where a prompt appears, do not dismiss it. Enter your credential to complete pairing.
1450001 This error indicates that the workstation client experienced an error while unlocking the user. Wait 2 minutes and then proceed to authenticate again. If this does not resolve the issue, try a reboot and see if the issue persists.
1470001 This error indicates that the workstation client experienced an issue with the network. 1. Make sure that Server URL is reachable from the web browser on the same computer. You can try to login to your Control Center

2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.
1470002 This error indicates that the workstation client experienced an unrecoverable error. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed.

 

(Server) HYPR Server v6.2.0+

Please note that these errors could be displayed in the mobile application as well. It indicates that the root cause of the problem is the server related error.

Error Code Cause Recommended Resolution
1201001 Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request. 1. Check the logs for any indications of server failures.
2. The user can retry after a minute.
1201003 This error indicates that the push provider is not configured for this application. Configure a Push Provider in the Control Center.
1202002 The user does not have any registered devices for the rpAppId: The user should register a device under the requested application.
1202001 This error indicates a generic server issue. The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR support.
1201010 This error indicates that an invalid image was uploaded. The max file size is 256kb. Please try again with a smaller image.
1201011 The session is not valid for this request because it has timed out. Took too long to complete action. The timeout is set in nginx. Check settings and verify action is complete within that time. Try again. Contact HYPR support if the issue persists.
1202003 The request provided invalid data. Try again. Contact HYPR support if the issue persists.
1202004 The provided access token is invalid. Check the access token supplied in the API request. Re-issue a new access token if needed.
1201012 The current machine does not exist in the user's session. Wait one minute for the session to expire, and then try again.
1201013 The request is invalid for the user's session. Wait one minute for the session to expire, and then try again.
1201014 The user's session cannot be found. Wait one minute for the session to expire, and then try again.
1202005 This error indicates that the current license is invalid. The administrator should check that the license server is reachable and that a valid license has been applied.
1201015 This error indicates that there was a problem registering the user for push notifications. The administrator should check that the API token is valid in their push notification settings.
1201016 The user's session cannot be found. Wait one minute for the session to expire, and then try again.
1002006 Authentication failed due to an invalid PIN code. Wait one minute for the session to expire, and then try again.
1201017 This indicates that there was an internal error creating an SSL client. Wait one minute and try again. If the issue persists, contact HYPR support.
1202007 This indicates that an internal service was not reachable. The administrator should check that all services are available and running.
1201018 Registration failed due to a timeout. The user can wait a minute and try again.
1201020 The sessionId provided in the request is invalid. Wait for session to timeout over a minute or so. Re-try
1202008 This indicates that the license server is not reachable. The administrator should check that the license server is available and running.
1201021 There was a problem updating the status for the machine. Check that the machine is paired and try again.
1201022 The authentication failed due to the presence of another pending authentication request. Wait for a minute and try again.
1201023 The operation failed due to invalid request parameters. Wait for a minute and try again. Contact support if the issue persists.
1202009 An invalid application was used. Check that you have created and set up the application in the Control Center.
1202010 The FIDO operation failed due to invalid request data. Try again. Contact support if the issue persists.
1202011 The workstation session was not found. Wait for session to timeout over a minute or so. Re-try
1202012 There was an issue with the websocket connection between the server and workstation. Use Offline Mode or restart the computer and try again.
1202013 Authorization between the device and workstation failed. Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode.
1202014 The Control Center failed to reach the UAF server. Check that the UAF server is running and reachable.
no usages The authorization request has timed out: ClientAuthorizationRequest( version=1 Re-try. Can happen if the user took too long or the server was overwhelmed with traffic
no usages A matching mobile request was not found for this ClientAuthorizationComplete request: ClientAuthorizationComplete(sessionId=null Wait for session to timeout over a minute or so. Re-try
1201002 The user already has a pending registration request. Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201004 The user has a pending request with the same ID. Wait for session to timeout over a minute or so. Re-tryaRegistration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201005 The session provided is not valid. Wait a minute and try again, or contact support if the issue persists.
1202016 The workstation does not appear to be registered. Try again or contact support if the issue persists.
1201007 The registration request is invalid. Try again after a minute or contact support if the issue persists.
1202017 This error indicates a problem with the SSL certificate. Ensure that the certificate is in the correct format and try again.
1201008 This error indicates that the client cancelled registration and the current operation cannot proceed Wait one minute and try again.
1202018 This error indicates an issue creating a session. Code problem. Admin to check logs for session creation problem.
1202019 Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID. Admin to check CC for policy setup.
1201006 The client or device software version is incompatible with the server. Please contact support to confirm that you have the correct software version.
1202009 The application could not be found. Please check that you have completed the application setup in the Control Center.
1202020 The application setup is incomplete or incorrect. Please ensure that the action ID is configured for RPAppId in the Control Center.
1202021 Invalid data was supplied in the JSON request. Check logs for specific request. Check API for correct format.
1202022 Could not find the device requested. Please make sure your device has been paired with the computer.
1202023 There was a problem sending push notifications to the user. Please make your device is paired, and push notifications are enabled.
1202024 There was an issue finding the user for the requested application. Please ensure your device is registered to login with this website.
1201019 There was an issue communicating with the client. Wait one minute and try again.
1202025 The operation on the workstation has timed out. Wait one minute and try again.
1202026 There was an issue with push provider configuration.
Please make sure push notifications are enabled, and your device has been paired with the device manager.
1202027 There was an issue with push provider configuration. Either push is disabled or the url is null. Check Control Center logs and contact HYPR support for assistance.
1202028 There was an issue with the challenge used in the FIDO operation. Wait a minute and try again, check the audit log within the Control Center.
1201009 An authentication or registration attempt already exists. Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201026 An authentication or registration attempt already exists. Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201027 There's a pending unpairing request for this device. Ensure that another de registration attempt is not in progress. Wait for a minute and re-try.
1202029 There was an error in the adapter processing. The adapter URL is not correct Admin to ensure that the adapter url is valid and reachable from the server.
1202030 There was an error in the adapter processing. This was the resulting response bean from the adapter Admin to check server logs for extension problems.
1202031 There is an issue with the extension JAR package. Please ensure the identity provider extension follows the rules, and try again.
1202032 Failed to stop or unload the extension. Please ensure the identity provider extension follows the rules, and try again.
1202033 Failed to load extensions. Path: <filesystem path where ext is stored> Admin can look at server logs for failure details. Usually, it's filesystem permissions issue.
1203034 There was a problem with your identity provider extensions. Admin to check server logs for the specific extension problem. A run time exception for a 3rd party product is not known to the server.

 

(Android) HYPR App & SDK 6.2.0+

Error Code Cause Recommended Resolution
11100
This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete.
1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing.

2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue.

3. If the issue persists - Guide the user to reboot workstation before trying again.
111010 Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead. Please contact your support for more assistance.
114010 Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc. Please contact your support for more assistance.
114011 The FacetId generated by the top-level application is not present on the Fido Server. The FacetId needs to be added to the Fido Server FacetId list. If the issue persists, contact your support for more detail.
114040 There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain". Please contact your support for more assistance.
114070 Invalid SSL credentials were used. Make sure that your SSL credentials are correct.
1110020 The PIN used during headless PIN registration was null. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110030 The PIN used during headless PIN authentication was null. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110040 The PIN used during Headless Pin Registration was invalid. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110050 The PIN used during headless PIN authentication was invalid. Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1111040 There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked. Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.
1111050 Your request to authenticate this device didn't complete in time. Your request to authenticate this device didn't complete in time. Please try again.
1111060 Not enough storage is available for the operation to proceed. Please free up disk space and try again.
1112010 Generic face registration failed with an unknown cause. Please try again. If the issue persists, please contact your support.
1112010 Generic face authentication failed with an unknown cause. Please try again. If the issue persists, please contact your support.
1112020 Face registration timed out. Your request to enroll this device didn't complete in time. Please try again.
1112020 Face authentication timed out. Your request to authenticate didn't complete in time. Please try again.
1112030 Face registration via Sensory failed. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112030 Face authentication via Sensory failed. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112060 Physical hardware not available on device. Camera is currently not available. Please close any application which may have the camera in use.
1112070 This issue indicates that there is not enough storage available on device when attempting to use face recognition. Not enough storage is available. Please free up memory and try again.
1113010 Generic voice registration failed with an unknown cause. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113010 Generic voice authentication failed with an unknown cause. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Voice registration failed due to Sensory returning this error code. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030 Voice authentication failed due to Sensory returning this error code. Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113040 Voice permissions denied. This app needs permission to use the microphone. Please enable it in the device settings.
1113050 The user has not registered with voice authentication. Be sure that the user has registered voice authentication and try again.
1113060 Microphone is currently not available. Please close any application which may have the microphone in use.
1113070 This error indicates there is not enough storage available on device to complete an operation with the voice authenticator. Please free up memory and try again.
1114020 Palm recognition failed due to an unknown error. Something went wrong with your authentication method. Please try again.
1114030 Palm recognition failed due to the palm not being recognized. Please try again if your palm is registered with this device.
11100 In PIN Authenticator, cancel button or back button pressed. No resolution is needed as this is normal behavior.
11100 During a fingerprint authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
11100 During a face authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
11100 During a voice authentication, the cancel button or back button was pressed. No resolution is needed as this is normal behavior.
114012 Discovery failed due to no authenticator matching the policy. Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.
114020 This error indicates that the authenticator hardware is not supported, which resulted in an invalid application state. This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.
114030 The authenticator registration does not exist in the ASM database. Be sure that the authenticator is registered. If the issue persists, please contact your support for more detail.
114050 Camera permissions were denied when attempting to scan a barcode. This app needs permission to use the camera. Please enable it in the app's settings.
114060 Server error occurred. Please try again. or contact your support for more detail
114080 No network connection exists. Make sure you are connected to the internet and try again.
114090 This error occurs if the app was backgrounded at any time during an operation. Please try again, making sure to not background the app during an operation.
1110010 Authentication PIN incorrect. Your PIN is incorrect. Please try again.
1111010 Biometric not recognized. Biometric not recognized. Please try again.
1111020 No biometrics found on this device. No biometrics found on this device. You must add one in your phone's settings.
1111030 Too many failure attempts. Please wait for a minute and then try again.
1112040 Camera was denied when attempting to use face recognition. This app needs permission to use the camera. Please enable it in the device settings.
1112050 No face registered. Be sure you are registered for face recognition.
1113020 Voice registration timed out. Your request to enroll this device didn't complete in time. Please try again.
1113020 Voice authentication timed out. Your request to authenticate didn't complete in time. Please try again.
1114010 Palm failed due to not recognized. Something went wrong with your authentication method. Please try again.
1114040 Palm permissions denied. This app needs permission to use the camera. Please enable it in the device settings.
1114050 Your request to enroll this device didn't complete in time. Your request to enroll this device didn't complete in time. Please try again.
1114050 Your request to authenticate this device didn't complete in time. Your request to authenticate this device didn't complete in time. Please try again.

 

(iOS) HYPR App & SDK 6.2.0+

Error Code Cause Recommended Resolution
10128 Operation cancelled by user
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
105017 FIDO authentication user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
105007 FIDO registration user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106007 FIDO registration user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106011 FIDO registration user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106030 FIDO sign user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106035 FIDO transaction sign user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
10999 The operation was cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
104018 FIDO authentication user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
104011 FIDO registration user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107031 Face authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107029 Face authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107035 Face authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107004 Face ID authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107024 Face ID authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107012 Fingerprint authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107023 Fingerprint authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107019 PIN authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107046 Voice authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107044 Voice authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107050 Voice authenticator user cancelled
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
10201 ADP failed
Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
10129 Data verification failed Check debugger logs for more details.
10300 Key not found Check debugger logs for more details.
10200 Secure Enclave failed Check debugger logs for more details.
10100 SHA256 result not available Check debugger logs for more details.
108002 ADP already initialized
Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108001 ADP not available
Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108000 ADP not initialized
Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
105019 FIDO required attestation not supported Check debugger logs for more details.
105020 FIDO transaction content cannot be rendered.
Check debugger logs for more details and make sure that imlementation follows SDK documentation recomendations.
105018 This error could happend when SDK Developer is trying to use unsupported FIDO command.
Check debugger logs for more details and make sure that imlementation follows SDK documentation recomendations.
105021 Unknkown error occured during the authentication. 1. User should try to authenticate again.
2. User should restart the application and try again.
3. Admin should analyze Audit Trail logs for this user if the problem is still happening.
105016
The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.

1. Ensure that user have registered with this account before

2. Try to re-register and try again

3. Check logs for more details. 

105022 FIDO cannot find key handles for the current username, aaid, keyIds. 1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.
105012 FIDO authenticator for index not found 1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.
105011 FIDO invalid authentication ASM request 1. Ensure that user have registered with this account before
2. Try to re-register and try again
3. Check logs for more details.
105013 FIDO authentication signing ASM request invalid 1. User should restart the application and try to authenticate again.
2. Check debugger logs for more details.
105010 FIDO Invalid authentication ASM request 1. User should restart the application and try to authenticate again.
2. Check debugger logs for more details.
105027 FIDO deregistration failed (multiple reasons) 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105025 FIDO deregistration authenticator not found 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105024 FIDO deregistration invalid ASM request 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105030 FIDO deregistration cannot delete public private key pair 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105029 FIDO deregistration khAccessTokenHash from server is not equal to the local one 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105023 FIDO deregistration invalid ASM request type 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105028 FIDO deregistration cannot find key handles for the current aaid, keyIds 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105026 FIDO deregistration invalid ASM request 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105038 FIDO get information invalid ASM request type 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105037 FIDO get registration authenticator not found. Usually this error wiill occur when authentication policy has authenticators which are not available on user's device.
Admin should collect more informaton about user's device and ensure that authenticaton policy contains supported authentication method.
105035 FIDO get registration invalid ASM request 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105036 FIDO get registration invalid ASM request type 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105032 FIDO open settings authenticator not found Try again or request support for more assistance.
105033 This error could happend when SDK Developer is trying to use unsupported FIDO command.
Check debugger logs for more details and make sure that imlementation follows SDK documentation recomendations.
105031 FIDO open settings invalid ASM request type Try again or request support for more assistance.
105034 FIDO open setting unknown error Try again or request support for more assistance.
105003 FIDO authenticator for index not found Try again or request support for more assistance.
105002 FIDO invalid registration ASM request 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105001 FIDO Invalid registration ASM request 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105004 FIDO cannot generate registration request Try again or request support for more assistance.
105006 FIDO registration failed (multiple reasons) Try again or request support for more assistance.
105008 FIDO required attestation not supported Try again or request support for more assistance.
105005 Error with ASM Registration 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
105005 Error with ASM Registration 1. User should try to register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
10102 The authentication operation failed Try again or request support for more assistance.
106019 FIDO deregistration authenticator not found Try again or request support for more assistance.
106018 FIDO deregistration invalid authenticator command Try again or request support for more assistance.
106036 FIDO get information invalid command Try again or request support for more assistance.
106037 FIDO open settings invalid command Try again or request support for more assistance.
106008 FIDO registration failed Try again or request support for more assistance.
106009 FIDO registration result unavailable Try again or request support for more assistance.
106010 FIDO registration result unknown Try again or request support for more assistance.
106002 FIDO registration authenticator not found Try again or request support for more assistance.
106016 FIDO registration key generation failed Try again or request support for more assistance.
106017 FIDO registration hashing and signing response error Try again or request support for more assistance.
106003 FIDO registration no public key data found Try again or request support for more assistance.
106006 FIDO registration no raw signature created Try again or request support for more assistance.
106004 FIDO registration no registration data found Try again or request support for more assistance.
106005 FIDO registration no signed data created Try again or request support for more assistance.
106001 FIDO registration invalid authenticator command Try again or request support for more assistance.
106015 FIDO registration user already enrolled Try again or request support for more assistance.
106012 FIDO registration enrollment failed Try again or request support for more assistance.
106013 FIDO registration enrollment unavailable Try again or request support for more assistance.
106014 FIDO registration enrollment result unknown Try again or request support for more assistance.
106029 FIDO sign failed (multiple reasons) Try again or request support for more assistance.
106028 FIDO sign unknown error Try again or request support for more assistance.
106031 FIDO authentication user not enrolled Try again or request support for more assistance.
106021 FIDO authentication authenticator not found Try again or request support for more assistance.
106025 FIDO sign hashing and signing response error Try again or request support for more assistance.
106022 FIDO authentication authenticator info not found Try again or request support for more assistance.
106027 FIDO no raw signature created Try again or request support for more assistance.
106026 FIDO failed to sign the command Try again or request support for more assistance.
106033 FIDO transaction sign failed (multiple reasons) Try again or request support for more assistance.
106034 FIDO transaction content cannot be rendered Try again or request support for more assistance.
106032 FIDO transaction sign unknown error Try again or request support for more assistance.
106020 FIDO authentication invalid sing command Try again or request support for more assistance.
106023 FIDO authentication user not enrolled Try again or request support for more assistance.
106024 FIDO cannot find key handles for the current username, aaid, keyIds Try again or request support for more assistance.
104016 FIDO Failed to initialize ASM Try again or request support for more assistance.
104019 FIDO authentication failed (multiple reasons) Try again or request support for more assistance.
104020 FIDO authentication ASM request invalid Try again or request support for more assistance.
104021 FIDO authentication UAF response invalid Try again or request support for more assistance.
104017 FIDO no authenticators matched during authentication Try again or request support for more assistance.
104015 FIDO Invalid authentication request Try again or request support for more assistance.
104023 FIDO Failed to initialize ASM Try again or request support for more assistance.
104024 FIDO deregistration failed (multiple reasons) Try again or request support for more assistance.
104025 FIDO deregistration ASM request invalid Try again or request support for more assistance.
104022 FIDO Invalid deregistration request Try again or request support for more assistance.
104004 FIDO http used instead of https in UAF request Ensure that you're using https FIDO Server URL and try again.
104001 FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server. 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104003 Invalid request type in the FIDO Client. 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104006 FIDO Wrong number of facets retrieved from url 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104009 FIDO Failed to initialize ASM 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104012 FIDO registration failed (multiple reasons) 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104013 FIDO registration ASM request invalid 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104010 FIDO no authenticators matched during registration 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104008 FIDO Invalid registration request 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104014 FIDO registration UAF response invalid 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104027 FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104007 FIDO Wrong facets format or content 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104005 FIDO Retrieving facets from url failed 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104002 FIDO UAF Protocol object missing/malformed 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
104026 FIDO unknown operation 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
1020000 HMAC validation failed 1. User should try again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
10102 The deregister operation failed Try again or request support for more assistance.
107025 Face authenticator user already enrolled User should deregister before trying to register with this authenticator.
107028 Face authenticator cannot render content Try again or request support for more assistance.
107030 Face authenticator user enrollment failed Try again or request support for more assistance.
107032 Face authenticator enrollment timeout User should try to register again and ensure that registration done in 60 seconds or less.
107033 Face authenticator user enrollment result unknown Try again or request support for more assistance.
107038 Face authenticator user data migration to new version failed Try again or request support for more assistance.
107026 User is not enrolled with Face Authenticator. Try again or request support for more assistance.
107034 Face authenticator user verification failed Try again or request support for more assistance.
107036 Face authenticator verification timeout Your request did not complete in time. Please try again.
107037 Face authenticator verification result unknown Try again or request support for more assistance.
107001 Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device. Try again or request support for more assistance.
107006 Face ID authenticator user already enrolled Try again or request support for more assistance.
107003 Face ID authenticator cannot render content Try again or request support for more assistance.
107005 Face ID biometric removal not supported Try again or request support for more assistance.
107002 Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happend due to incomplete permissions or the problem with Face ID on this device.
1. User should ensure that Face ID permissions are granted for this application in the device settings.
2. Ensure that Face ID can be used by any other application.
3. Reboot the device and try again.
107009 Fingerprint authenticator error Try again or request support for more assistance.
107014 Fingerprint authenticator user already enrolled Try again or request support for more assistance.
107011 Fingerprint authenticator cannot render content Try again or request support for more assistance.
107013 Fingerprint biometric removal not supported Try again or request support for more assistance.
107010 Fingerprint authenticator not available
Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again.
10111 No camera permissions were granted required by Sensory Face Authenticator.
Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
10100 Parameters supplied were not valid for the specified operation Try again or request support for more assistance.
102502 Parsing Licensing server response failed Try again or request support for more assistance.
10112 Unable to successfully complete license setup
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
102503 Parsing Licensing server response failed Try again or request support for more assistance.
102501 Request to Licensing server failed Try again or request support for more assistance.
107017 User is trying to register with PIN, but PIN authenticator user already enrolled User should deregister before trying to register with this authenticator.
107018 PIN authenticator cannot render content. 1. Try to re-register and try again
2. Check logs for more details.
107020 Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user.
User should register PIN or policy should be modified to include only registered authenticators.
107021 PIN authenticator user data deletion error 1. User should try to de-register again.
2. If the problem is still happening then Admin need to collect logs and analyze it.
107022 PIN authenticator user not enrolled
User should register PIN or policy should be modified to include only registered authenticators.
1030010 Not enough permissions to enable QR scanner. User declined to grant camera permissions.
Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
10101 The registration operation failed Try again or request support for more assistance.
102002 Parsing RP server response failed Try again or request support for more assistance.
102003 Parsing RP server response failed Try again or request support for more assistance.
102001 Request to the RP server failed Try again or request support for more assistance.
10109 Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction)
We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again.
10108 Unable to cancel the authorized unlock (eg. unlock windows machine)
It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again.
10102 Unable to register the remote device Try again or request support for more assistance.
10110 Unable to complete the deregister of one or more remote devices Check that you are connected to the internet and try again.
10104 Unable to register the remote device Try again or request support for more assistance.
10105 Unable to register the remote device Try again or request support for more assistance.
10107 Unable to unlock the remote device (eg. unlock windows machine)
It looks like you are offline, so we couldn't complete your login. Check that you are connected to the internet and try again.
10114 Unable to successfully complete reset app
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10113 Unable to successfully complete status request
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
101004 FIDO Authentication get request failed Try again or request support for more assistance.
101005 FIDO Invalid UAF authentication response received Try again or request support for more assistance.
101006 FIDO Authentication send request failed Try again or request support for more assistance.
101007 FIDO Deregistration get request failed Try again or request support for more assistance.
101008 FIDO Invalid UAF deregistration response received Try again or request support for more assistance.
101018 Remote Device OOB authentication failed Something went wrong with your authentication method. Please try again.
101022 Remote Device Cancel unlock failed Try again or request support for more assistance.
101017 Remote Device credentials not found during OOB authentication Try again or request support for more assistance.
101012 Remote Device registration for existing user failed Try again or request support for more assistance.
101009 Remote Device setup request failed Try again or request support for more assistance.
101011 Remote Device registration for new user failed Try again or request support for more assistance.
101010 Remote Device registration request failed Try again or request support for more assistance.
101028 Failed to save Remote Device session during setup Try again or request support for more assistance.
101021 Remote Device status update failed Try again or request support for more assistance.
101013 Remote Device unlock authentication failed Try again or request support for more assistance.
101015 Remote Device Authentication HMACs generation failed Try again or request support for more assistance.
101016 Remote Device unlock failed Try again or request support for more assistance.
101014 Remote Device unlock failed Try again or request support for more assistance.
101031 Remote Device logged out during unlock request Try again or request support for more assistance.
101032 Attempt to unlock already unlocked workstation 1. Try to unlock the account again.
2. Attempt to restart the computer and initiate the unlock again.
101019 No registered profiles found Try again or request support for more assistance.
101001 FIDO Registration get request failed Try again or request support for more assistance.
101002 FIDO Invalid UAF registration response received Try again or request support for more assistance.
101003 FIDO Registration send request failed Try again or request support for more assistance.
101033 You've reached the limit of paired web accounts. Unpair an account you're not using and try again.
101036 The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first.
Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already.
101034 You've reached the limit of paired devices. Unpair a computer you're not using and try again.
101037 The workstation on the current rp already paired
This computer is already paired with your HYPR app. You can unlock it from the home screen.
101035 Workstations limit reached
You've reached the limit of paired devices. Unpair a computer you're not using and try again.
1030001 Server API version higher than supported by the SDK Update your mobile app and try again.
1030000 Server API version lower than supported by the SDK Upgrade your server to use this Mobile SDK version.
107040 Voice authenticator user already enrolled. User is trying to regsiter with Voice, but it's already enrolled.
User should remove existing registration before trying to register with this authenticator again.
107043 Voice authenticator cannot render content. Analyze SDK debugger logs and contact HYPR support for the assistance.
107042 Voice authenticator failed to de-register. 1. De-register Voice Authenticator and try again.
2. Analyze debugger logs for more details.
107045 Voice authenticator user enrollment failed.
User should try to perform the same action agan. Make sure that user is not backgrounding the app during the operation and don't press cancle button at anu point of the flow.
107047 Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds.
User should try to register again in a quite place and ensure that registration done in 60 seconds or less.
107048 Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice. 1. User should try to authenticate with Voice again.
2. Re-register if the problem still occurs.
3. Analyze SDK debugger logs and contact HYPR support for the assistance.
107053 Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade. Analyze SDK debugger logs and contact HYPR support for the assistance.
107041 The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user. 1. Register Voice Authenticator and try again.
2. Modify Authentication policy to only include registered authenticators
107049 Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.
User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107051 Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.
User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107052 Voice authenticator verification failed with unknown error. 1. User should try to authenticate again.
2. Admin should analyze SDK logs if the problem is still happening.
103000 Failed to match registration PIN. Usually, it happens when user scans incorrect or expired QR Code. User should try again and ensure that correct QR code is scanned.
1010004 Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed. User should try to authenticate again.
101038 The workstation on the current server already paired. Users can't re-pair the same computer, de-registration is needed first.
Remove this workstation before trying to pair again. Ensure that you don't have this computer paired on mobile app already.

 

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