Overview
The table below will help Admins determine the root cause for each error returned to the user in the iOS, Android, macOS, or Windows Apps.
- Error Code: The error code presented to the user.
- Cause: The root cause of the problem.
- Recommended Resolution: Action required to resolve the issue.
Root Cause Tracing
Prefix |
Error Cause | ||||
iOS | Android | Server | Mac OS | Windows | |
10 | 11 | 12 | 14 | 15 |
(Windows) WorkforceAccess v6.2.0+
Error Code | Cause | Recommended Resolution |
1520001 | There appears to be an active device registration in progress, or else a previous attempt at registration may not have timed out yet. |
Wait 3 minutes then try to register again. This should allow enough time for any pending requests to complete. If the error reoccurs, reboot the computer and try again. |
1520002 | The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process. |
1. Make sure the workstation has a reliable network connection then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again. |
1520003 | The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process. |
1. Make sure the workstation has a reliable network connection then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again. |
1520004 | The workstation client isn't configured properly. The cause might be an invalid URL, incorrect app ID, or a problem with one of the other installation parameters. |
Verify that all the workstation client configuration parameters are set correctly (RP URL, Application ID, Pinning Key hash, and Install Token) |
1520005 | Failure to deregister a device. This may occur for several reasons, including a delay on the server. |
1. Wait 2 minutes and then try to deregister again. This should allow enough time for any pending requests to complete. 2. If the issue persists, try to deregister using the mobile app (long press on the workstation icon, click Computer Details, and delete the connected device). |
1520006 | The workstation isn't on an authorized network, which prevents the pairing process from generating a certificate with the domain. This issue may also be experienced when proxies are involved in the routing connection. |
1. Make sure the workstation is connected to the correct network (office or VPN) then try to register again. 2. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. 3. If the issue persists, reboot the workstation before trying again. |
1520007 | Failed to write the certificate to the Security Key. |
|
1521001 | There was a problem with the API endpoint protection token exchange request. |
Check the HyprOneService log files on the workstation for more information |
1521002 | The workstation client does not have an API endpoint protection Install Token. |
Verify that the Install Token value in the workstation client install parameters is set correctly |
1521003 | The workstation failed to save an API endpoint protection Exchange Token to replace the Install Token. |
Check the HyprOneService log files on the workstation for more information |
1521004 | The API endpoint protection token exchange request didn't return a valid Exchange Token. |
Check the HyprOneService log files on the workstation for more information |
1521005 | Exception processing the API endpoint protection token exchange response. |
Check the HyprOneService log files on the workstation for more information |
1521006 | The API endpoint protection Exchange Token is invalid. |
If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request. |
1521007 | Access to the API endpoint protection Exchange Token denied due to a deviceID, rpAppId, or machineId mismatch. |
If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request. |
1521008 | Invalid or expired API endpoint protection Install Token. |
Provide a new Install Token value in the workstation client configuration settings |
1521009 | Access to the API endpoint protection Install Token denied due to a deviceID, rpAppId, or machineId mismatch. |
Provide a new Install Token value in the workstation client configuration settings |
1522001 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522002 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522003 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522004 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522005 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522006 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522007 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522008 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522009 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522010 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522011 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522012 | This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522013 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522014 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522015 | This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522016 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522017 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522018 | This error code is used only for log analytics and isn't displayed in the user interface.The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522019 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522020 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522021 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522022 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522023 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522024 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522025 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522026 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522027 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1522028 | This error code is used only for log analytics and isn't displayed in the user interface. |
The 'message' and 'extendedMessage' event fields will contain information about the specific failure. |
1523001 | This error code is used with success audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. |
|
1523002 | This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code is used when a more specific error code isn't available (1523003, 1523004, or 1523005). |
Consult the 'message' and 'extendedMessage' event fields for information about the specific failure. |
1523003 | This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting HYPR application logs. |
Consult the 'message' and 'extendedMessage' event fields for information about the specific failure. |
1523004 | This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting Windows event logs. |
Consult the 'message' and 'extendedMessage' event fields for information about the specific failure. |
1523005 | This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while uploading the collected logs to the RP Server. |
Consult the 'message' and 'extendedMessage' event fields for information about the specific failure. |
1530001 | If the "Require User Presence" option is turned on in the Control Center, users must type in their current password when pairing a device to validate that they are the employee who is logged into the workstation. When this is incorrectly entered, for example if a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. |
|
1530002 | An invalid security key PIN was entered while pairing or logging in. In contrast to Mobile App users, security key users are required to enter a PIN to accomplish multifactor authentication. |
Use an administrator-provided management PIN or a backup PIN method at the next attempted login session. |
1540001 | The pairing process was manually canceled. Typically this is a user-chosen action. |
If the pairing process was inadvertently canceled, wait 2 minutes and before attempting to pair the device again. This should allow enough time for any pending requests to complete. |
1550001 | The workstation client is using an invalid Certificate Template name. |
Make sure the Certificate Template name in the workstation client configuration settings matches the template that was set up in Active Directory Certificate Services (AD CS). |
1550002 | The user isn't authorized to enroll a certificate for the certificate template type. |
An AD administrator should use the Certification Authority console on the Windows server to verify that the user is included in the "Group or user names" list under Properties>Security for the certificate template. |
1550003 | The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by Active Directory Certificate Service not working properly. |
1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - guide the user to reboot the workstation before trying again. 3. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority. |
1550005 | The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the value of the public key pinning having been set to an invalid entry. |
1. An admin may validate that the correct value is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority. |
1550006 | This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the registry values having been set to an invalid entry or having experienced an issue during installation or upgrade. |
1. An admin may validate that the correct values reside in the user's registry editor is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority. |
1550007 | Indicates an unknown event. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. |
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority. |
1550008 | The workstation client does not detect an internet connection. |
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority. |
1550009 | The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the Control Center settings being in conflict with the type of end user seeking to pair and use the product. |
An admin may need to validate on the Control Center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success. |
1550010 | The user is trying to enroll a security key using a local user account. |
At this time, only domain-joined user accounts are supported for certificate based security key login. Local user account enrollment for security keys are not currently supported without the use of a mobile app. |
1570001 | The workstation client does not detect an internet connection. |
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed. |
1570002 | The workstation client experienced an issue with the network. |
1. Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. 2. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. 3. If the issue persists - restart the HYPR service from services.msc and try to pair again. 4. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed. |
1570003 | The workstation client experienced an unrecoverable error. |
1. Restart the HYPR service from services.msc and try to pair again. If the user cannot restart the HYPR service, ask the user to reboot their workstation. 2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed. |
1570004 | Switched from WebSocket to REST API polling. |
The workstation encountered network errors when using a WebSocket, so it switched to REST API polling. |
1570005 | Switched back to WebSocket from REST API polling. |
The workstation switched back to using a WebSocket. |
1580001 | Failed to write the certificate to the Security Key. |
|
1590001 | The Control Center API version is less than 4 or not defined and a QR code cannot be generated. |
Validate the Server version and update if necessary. |
1590002 | The Control Center failed to generate a QR code. |
Check the Control Center Audit Trail or logs. |
1590003 | The Control Center believes the workstation client doesn't support QR code functionality |
Validate the workstation client version and update if necessary. |
1590004 | A problem occurred during QR code request and response processing. |
Analyze the HyprOneService logs to see if there's a Control Center issue. |
(MacOS) WorkforceAccess v6.2.0+
Error Code | Cause | Recommended Resolution |
1410001 | This error indicates that the workstation client experienced a general error. | When encountering this error, you will often be presented information for troubleshooting inline with the error. Generally retrying the pairing process will resolve itself. If this does not work, ask the user to reboot their workstation. |
1410002 | This error indicates that the install token specified at installation time is not valid for this workstation. | 1. Check that the token has been inserted correctly and hasn't been revoked. 2. If the error persists, obtain a new token from your system administrator and retry. |
1420001 | This error indicates that the workstation client experienced a network error and a new attempt has been started. | 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1420002 | This error indicates that the workstation client experienced a network error during new device pairing. | 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1420003 | This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server during a step in the pairing process. | 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1420004 | This error indicates that device pairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. | 1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1420005 | This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. | 1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete. 2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state. |
1430001 | This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation. | 1. Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1430002 | This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. |
1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete. 2. If the issue persists - reboot the computer and try to unpair. This may ensure the computer did not reach an error state. |
1440001 | This error indicates that the user canceled the pairing process when asked to confirm their authorization with their current password. | Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. During the step where a prompt appears, do not dismiss it. Enter your credential to complete pairing. |
1450001 | This error indicates that the workstation client experienced an error while unlocking the user. | Wait 2 minutes and then proceed to authenticate again. If this does not resolve the issue, try a reboot and see if the issue persists. |
1460001 | An attempt to login on a web site using the same session used on the workstation (Desktop SSO) failed |
1. Ensure that you authenticated on the workstation using HYPR. 2. If the error persists, contact support. |
1460002 | Desktop SSO isn't turned on for this HYPR server. | |
1470001 | This error indicates that the workstation client experienced an issue with the network. | 1. Make sure that Server URL is reachable from the web browser on the same computer. You can try to login to your Control Center 2. If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed. |
1470002 | This error indicates that the workstation client experienced an unrecoverable error. | If the issue persists - an admin may analyze HYPROneService log for more information and escalate as needed. |
1420006 | This error indicates that the certificate to be associated with the user could not be generated or installed in the system. This may happen for a number of reasons, including instability in the network connection with the domain controller. |
1. Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve. 2. If the issue persists - reboot the computer and try to pair. This may ensure the computer did not reach an error state. |
1420007 | This error indicates that the macOS LDAP repository didn't have an entry for the current user's Certification Authority. |
1. Using Directory Utility, check that the LDAP configuration has an entry in the CertificateAuthorities section of the node "/Active Directory/DOMAIN/All Domains" 2. If the issue persists, try re-joining the domain |
1420008 | This error indicates that the Kerberos username isn't in the format user@fully.qualified.domain.name. |
1. Check that the Kerberos name of the user (e.g. by running klist) is in the form user@domain.address 2. If the issue persists, try re-joining the domain |
1420009 | This error indicates a problem trying to contact the Certification Authority server. |
1. Check the network connectivity with the server hosting the domain controller 2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration |
1420010 | This error indicates an authentication problem trying to contact the Certification Authority server. |
1. Check the network connectivity with the server hosting the domain controller 2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration |
1420011 | This error indicates that the certificate template specified in the configuration file is not valid. |
1. Check that the CertificateTemplate setting in the HYPR WFA application references a certificate template that the domain controller has published, and that is readable by the user 2. If the issue persists - an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration |
1420012 | This error indicates that the Certification Authority server could not complete the operation. |
1. Check the logs in the domain controller; if the certificate has been issued but it's waiting for approval, ensure the configuration is changed so that the certificates are immediately issued when requested 2. Perform the necessary changes to the server configuration |
1420013 | This error indicates that the clock of the computer is not synchronized with the clock of the Certification Authority server. | Verify the date and time settings on the domain controller and adjust the clock on the client computer so that it is aligned with it, then retry the operation |
1420014 | This error indicates that the certificate issued by the Certification Authority could not be imported locally. | Verify that the certificate template defined on the domain controller is using the RSA cipher with 2048 bits |
1420015 | This error indicates that the Kerberos ticket of the user has expired | 1. Renew the ticket by using the kinit utility 2. Retry the operation |
(Server) HYPR Server v6.2.0+
Please note that these errors could be displayed in the mobile application as well. It indicates that the root cause of the problem is the server related error.
Error Code |
Cause | Recommended Resolution |
1201001 | Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request. |
1. Check the logs for any indications of server failures. 2. The user can retry after a minute. |
1201002 | The user already has a pending registration request. |
Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists. |
1201003 | This error indicates that the push provider is not configured for this application. |
Configure a Push Provider in the Control Center. |
1201004 | The user has a pending request with the same ID. |
Wait for session to timeout over a minute or so. Re-try: a Registration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists. |
1201005 | The session provided is not valid. |
Wait a minute and try again, or contact support if the issue persists. |
1201006 | The client or device software version is incompatible with the server. |
Please contact support to confirm that you have the correct software version. |
1201007 | The registration request is invalid. |
Try again after a minute or contact support if the issue persists. |
1201008 | This error indicates that the client cancelled registration and the current operation cannot proceed. |
Wait one minute and try again. |
1201009 | An authentication or registration attempt already exists. |
Please wait a minute and try again. If the issue continues, check the audit log within the Control Center. |
1201010 | This error indicates that an invalid image was uploaded. |
The max file size is 256kb. Please try again with a smaller image. |
1201011 | The session is not valid for this request because it has timed out. It took too long to complete the action. |
The user should restart the app and try to authenticate again. |
1201012 | The current machine does not exist in the user's session. |
Wait one minute for the session to expire, and then try again. |
1201013 | The request is invalid for the user's session. |
Wait one minute for the session to expire, and then try again. |
1201014 | The user's session cannot be found. |
Wait one minute for the session to expire, and then try again. |
1201015 | This error indicates that there was a problem registering the user for push notifications. |
The administrator should check that the API token is valid in their push notification settings. |
1201016 | The user's session cannot be found. |
Wait one minute for the session to expire, and then try again. |
1201017 | This indicates that there was an internal error creating an SSL client. |
Wait one minute and try again. If the issue persists, contact HYPR support. |
1201018 | Registration failed due to a timeout. |
The user can wait a minute and try again. |
1201019 | There was an issue communicating with the client. |
Wait one minute and try again. |
1201020 | The sessionId provided in the request is invalid. |
Wait one minute for the session to expire, and then try again. |
1201021 | There was a problem updating the status for the machine. |
Check that the machine is paired and try again. |
1201022 | The authentication failed due to the presence of another pending authentication request. |
Wait for a minute and try again. |
1201023 | The operation failed due to invalid request parameters. |
Wait for a minute and try again. Contact support if the issue persists. |
1201026 | An authentication or registration attempt already exists. |
Please wait a minute and try again. If the issue continues, check the audit log within the Control Center. |
1201027 | There's a pending unpairing request for this device. |
Ensure that another de registration attempt is not in progress. Wait for a minute and re-try. |
1201029 | Invalid Workstation Configuration. |
Verify that the Workstation settings for this application are correct. |
1201030 | Issue occurred with Workstation Lock. |
Wait for a minute and try again. Contact support if the issue persists. |
1201031 | Registration canceled by client setup. |
Wait one minute and try again. |
1201032 | The machined display name for the provided rpAppId is not found. |
Verify that the appId is correct and that it currently exists and try again. |
1201033 | Invalid username provided. |
Verify that the username is correct and that it currently exists and try again. |
1201034 | There was a problem deleting the user. |
Wait for a minute and try again. Contact support if the issue persists. |
1201035 | The machined display name for the provided rpAppId is not found. |
Verify that the appId is correct and that it currently exists and try again. |
1201036 | The display name for this machine could not be found. |
Verify that the display name is correct and that it currently exists and try again. |
1201037 | There was an issue with Workstation Web Login. |
Wait for a minute and try again. Contact support if the issue persists. |
1201038 | The information collected during the registration process cannot be saved. |
Wait for a minute and try again. Contact support if the issue persists. |
1201039 | During the registration process, a caller sent a request that is incompatible with the current state of the registration. |
Wait one minute for the session to expire, and then try again. |
1201040 | There was a problem retrieving FIDO2 OOB Request. |
Wait one minute for the session to expire, and then try again. |
1201041 | Cannot find a feature with the given name. |
Verify that the flag name is correct and try again. |
1201042 | This feature flag is deprecated. |
Cannot update a flag that is deprecated. Vertify the flag name is correct. |
1201043 | Cannot find a magic link entry for the token given. |
Verify that the token is correct and try again. |
1201044 | Magic link is not valid for the token given. |
Verify that the token is correct and try again. |
1201045 | This feature is not currently enabled. |
Please enable this feature flag and try again. |
1201046 | Endpoint API token invalid or expired. |
Verify that the token is correct and try again. |
1201047 | No registration record for this device and rpApplication. |
Verify that the token is correct and try again. |
1201048 | Token not found. |
Verify that the token is correct and try again. |
1201049 | The SSO challenge is not found in the cache. |
Try again. Contact HYPR support if the issue persists. |
1201050 | Signature validation failed. |
Try again. Contact HYPR support if the issue persists. |
1201051 | Public key not found in certificate. |
Try again. Contact HYPR support if the issue persists. |
1201052 | The deviceID, rpAppId, or namedUser is null. |
Try again. Contact HYPR support if the issue persists. |
1201053 | Reseting magic link, as it was clicked and no devices were registered. |
|
1201054 | Error locating the original request to enroll certificate for this Workstation |
|
1201055 | Failed to submit certificate enrollment request for the Workstation |
|
1201056 | Failed to submit certificate enrollment request for the Workstation |
|
1202001 | This error indicates a generic server issue. |
The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR support. |
1202002 | The user does not have any registered devices for the rpAppId. |
The user should register a device under the requested application. |
1202003 | The request provided invalid data. |
Try again. Contact HYPR support if the issue persists. |
1202004 | The provided access token is invalid. |
Check the access token supplied in the API request. Re-issue a new access token if needed. |
1202005 | This error indicates that the current license is invalid. |
The administrator should check that the license server is reachable and that a valid license has been applied. |
1202006 | Could not find corresponding pin request from client. |
Try again. Contact HYPR support if the issue persists. |
1202007 | This indicates that an internal service was not reachable. |
The administrator should check that all services are available and running. |
1202008 | This indicates that the license server is not reachable. |
The administrator should check that the license server is available and running. |
1202009 | An invalid application was used. |
Check that you have created and set up the application in the Control Center. |
1202010 | The FIDO operation failed due to invalid request data. |
Try again. Contact support if the issue persists. |
1202011 | The workstation session was not found. |
Wait for session to timeout over a minute or so. Re-try |
1202012 | There was an issue with the websocket connection between the server and workstation. |
Use Offline Mode or restart the computer and try again. |
1202013 | Authorization between the device and workstation failed. |
Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode. |
1202014 | The Control Center failed to reach the UAF server. |
Check that the UAF server is running and reachable. |
1202015 | This error indicates an issue with extensions. |
Try again or contact support if the issue persists. |
1202016 | The workstation does not appear to be registered. |
Try again or contact support if the issue persists. |
1202017 | This error indicates a problem with the SSL certificate. |
Ensure that the certificate is in the correct format and try again. |
1202018 | This error indicates an issue creating a session. |
Code problem. Admin to check logs for session creation problem. |
1202019 | Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID. |
Admin to check CC for policy setup. |
1202020 | The application setup is incomplete or incorrect. |
Please ensure that the action ID is configured for RPAppId in the Control Center. |
10202021 | Invalid data request object was received. |
Please ensure configurations are valid and try again. |
1202022 | Could not find the device requested. |
Please make sure your device has been paired with the computer. |
1202023 | There was a problem sending push notifications to the user. |
Please make your device is paired, and push notifications are enabled. |
1202024 | There was an issue finding the user for the requested application. |
Please ensure your device is registered to login with this website. |
1202025 | The operation on the workstation has timed out. |
Wait one minute and try again. |
1202026 | There was an issue with push provider configuration. |
Please make sure push notifications are enabled, and your device has been paired with the device manager. |
1202027 | There was an issue with push provider configuration. Either push is disabled or the url is null. |
Check Control Center logs and contact HYPR support for assistance. |
1202028 | There was an issue with the challenge used in the FIDO operation. |
Wait a minute and try again, check the audit log within the Control Center. |
1202029 | There was an error in the adapter processing. The adapter URL is not correct. |
Admin to ensure that the adapter url is valid and reachable from the server. |
1202030 | There was an error in the adapter processing. This was the resulting response bean from the adapter. |
Admin to check server logs for extension problems. |
1202031 | There is an issue with the extension JAR package. |
Please ensure the identity provider extension follows the rules, and try again. |
1202032 | Failed to stop or unload the extension. |
Please ensure the identity provider extension follows the rules, and try again. |
1202033 | Failed to load extensions. Path: |
Admin can look at server logs for failure details. Usually, it's filesystem permissions issue. |
1202034 | There was a problem with your identity provider extensions. |
Admin to check server logs for the specific extension problem. A run time exception for a 3rd party product is not known to the server. |
1202035 | Failed to initialize server cache. |
Server is not able to load applications from server and/or cache them. Check server logs for root cause. |
1202036 | Mobile device record not found on the server. |
Might indicate a registration problem or perhaps the mobile device has been unpaired by the user. |
1202037 | HMAC of the msg payload is invalid. |
In some APIs the device supplies an hmac of the msg. This allows us to confirm the integrity of the msg. Try re-registering the mobile device. |
1202038 | Device key in the request is invalid. |
Registration data could be corrupt. RP app or the server might not be the one we registered with. |
1202039 | When revealing recovery pins, no existing device registrations found. The search was by machineId, rpAppId, deviceId and machineUser. |
Do a registration if it is a new device or an authentication other wise. Make sure recovery pins are enabled in the control center. |
1202040 | MachineName not found. No matching MachineId found for machineName. |
For retrieve recovery pins API, the machineName is the diplayed name. It is used to find the machineId to query the existing device registrations. Solution is to provide an existing machineName. |
1202041 | To validate the recovery pins auth, a key agreement handshake component was missing. |
Restart registration or authentication. As last resort Admin can look at the registration table in the db. |
1202042 | Validation of publicKeyAgreementAuth or recoveryPinsAuth failed. |
There is a mismatch on the keys used to sign the uath. Will likely be a legit invalid case and someone is trying to send the wrong keys. |
1202043 | Invalid recovery pins, due to invalid recovery pins auth. |
Do a registration or authentication with a new device. |
1202044 | Unable to lookup null/empty sessionId. |
Wait a minute and try again, check the audit log within the Control Center. |
1202045 | Push msg being requested is not available. |
Device is requesting a Firebase msg from the server via poll. However the msg is not available. This may happen when the msg is expired or the HMAC is incorrect. |
1202046 | Invite to onboarding user was not able to be sent. |
Wait a minute and try again, check the audit log within the Control Center. |
1202047 | Onboarding was not able to communicate with the SSO Provider. |
Wait a minute and try again, check the audit log within the Control Center. |
1202048 | User may already exist. |
Try another username. |
1202049 | SSO User does not exist. |
Try another username. |
1202050 | Onboarding tenant ID not found. |
Try a different tenant id. |
1202051 | Onboarding Service unavailable. |
Onboarding Service is only available on HYPR Cloud. |
1202052 | User already invited. |
The username for this RP App has already been invited and a magic link has already been generated for them. Try another username or use Resend Invitation to send a new invitation to this user. |
1202053 | QR Authentication is disabled. |
Verify that QR Authentication is set to enabled and try again. |
1202054 | Invalid server configuration. |
Please check config on the Control center UI. |
1202055 | Username alias that was entered already exists for a user. |
Please choose a different alias and try again. |
1202056 | Keycloak Realm creation failed. |
Please retry the integration. |
1202057 | Keycloak Realm Token failed to be retrieved. |
Please retry the integration. |
1202058 | Failed to retrieve Keycloak SAML metadata. |
Please retry the integration. |
1202059 | Failed to CREATE Auth Flow. |
Please retry the integration. |
1202060 | Failed to ADD Auth Flow to Realm. |
Please retry the integration. |
1202061 | Failed to GET Auth flow. |
Please retry the integration. |
1202062 | Failed to create client scope. |
Please retry the integration. |
1202063 | Keycloak failed to create OIDC client. |
Please retry the integration. |
1202064 | Keycloak failed to create SAML client. |
Please retry the integration. |
1202065 | Failed to get keycloak execution flow. |
Please retry the integration. |
1202066 | Failed to configure Keycloak Authenticator. |
Please retry the integration. |
1202067 | Failed to enable Keycloak Authenticator. |
Please retry the integration. |
1202068 | Failed to get Keycloak Secret. |
Please retry the integration. |
1202069 | Failed to delete keycloak realm. |
Please retry the integration. |
1202070 | Failed to create user in realm. |
Please retry the integration. |
1202071 | Failed to get a user from realm. |
Please retry the integration. |
1202072 | Failed to delete a user from realm. |
Please retry the integration. |
1202300 | Failed to configure CC Extension. |
Please retry the integration. |
1202301 | Failed to Configure CC Extension for Azure. |
Please retry the integration. |
1202302 | Failed to get CC CSRF Token for integration operations. |
Please retry the integration. |
1202303 | Failed to generate API Tokens for integration operations. |
Please retry the integration. |
1202500 | Failed complete AzureAPI call. |
Please retry the integration. |
1202501 | This indicates that the license validation has failed. |
The administrator should check that the correct license has been provided. |
1203001 | Failed to execute FIDO2 request. |
Wait a minute and try again, check the audit log within the Control Center. |
1203002 | Could not validate extension response. |
Wait a minute and try again, check the audit log within the Control Center. |
1203003 | FIDO2 settings are null. |
Please make sure FIDO2 settings are configured. |
1203004 | FIDO2 settings model is null. |
Please make sure the settings model is populated and try again. |
1203005 | There is a problem with the METADATA. |
Wait a minute and try again, check the audit log within the Control Center. |
1203006 | The FIDO2 server is unreachable. |
Check Control Center logs and contact HYPR support for assistance. |
1203007 | FIDO2 settings are not currently enabled. |
Enable FIDO2 and try again. |
1203034 | There was a problem with your identity provider extensions. |
Admin to check server logs for the specific extension problem. A run time exception for a 3rd party product is not known to the server. |
(Android) HYPR App & SDK 6.2.0+
Error Code | Cause | Recommended Resolution |
11100 | This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. | 1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue. 3. If the issue persists - Guide the user to reboot workstation before trying again. |
111010 | Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead. | Modify your policy to use the correct AAIDs. |
112001 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112002 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112003 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112004 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112005 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112006 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112007 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112008 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112009 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112010 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112011 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112012 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112013 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112014 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112015 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112016 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112017 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112018 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112019 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112020 | ASM Internal Error |
Internal SDK error. Check the logs for more details. |
112501 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112502 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112503 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112504 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112505 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112506 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112507 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112508 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112509 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112510 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112511 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112512 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112513 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112514 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112515 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112516 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112517 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112518 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112519 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112520 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112521 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112522 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112523 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112524 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112525 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112526 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112527 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112528 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112529 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112530 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112531 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
112532 | Authenticator Internal Error |
Internal SDK error. Check the logs for more details. |
113001 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113002 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113003 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113004 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113005 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113006 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113007 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113008 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113009 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113010 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113011 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113012 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113013 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113014 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113015 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113016 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113017 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113018 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113019 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113020 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113021 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113022 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113023 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113024 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113025 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113026 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113027 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113028 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113029 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113030 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113031 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113040 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113041 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113050 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113051 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113052 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113053 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113054 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113055 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113056 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113057 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113058 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113059 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113060 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113061 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113062 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113063 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113064 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113065 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113066 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113067 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113068 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113069 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113070 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113071 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113072 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113073 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113074 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113075 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113080 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113081 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113082 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113083 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113084 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113085 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113086 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113087 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113088 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113089 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113090 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113091 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113092 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113093 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113094 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113095 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113096 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
113097 | Fido Client Internal Error |
Internal SDK error. Check the logs for more details. |
114010 | Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc. | Check the logs for more details. |
114011 | The FacetId generated by the top-level application is not present on the Fido Server. | The FacetId needs to be added to the Fido Server FacetId list. |
114012 | There was no valid authenticator on the device that matched the policy from the server. | Discovery Failed due to no Authenticator matching the policy. Check your policy that is being used for valid authenticators. |
114013 | The negotiated server API version is too low for the attempted operation. | Upgrade the server to a version that supports the operation. |
114020 | The authenticator hardware is not supported on the device. | Authenticator Hardware Not Supported. |
114030 | The attempted authenticator during an authentication is not registered. | Register the authenticator before trying to authenticate with it. |
114040 | There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain". | Correct the JSON being sent in the push notification. |
114050 | Permission was not given to use the camera for a barcode scan. | Give permission to the application to use the camera to scan the barcode. |
114060 | Server sent back an error. | Check server logs for more detail. |
114070 | Invalid SSL credentials were used. | Make sure that your SSL credentials are correct. |
114071 | Malformed Server URL was received or set in the application. | Check the URLs being set in the application or in the barcode. |
114080 | No internet connection. | Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again. |
114090 | This error usually happens when the HYPR App was backgrounded during the authentication process. | The user should try to authenticate again and ensure that the app stays in the foreground during the operation. |
114100 | Barcode scanner failed to start. | Internal SDK error. Check the logs for more details. |
114101 | Barcode scanner received a null camera exception. | Internal SDK error. Check the logs for more details. |
114102 | Barcode scanner received an access error. | Internal SDK error. Check the logs for more details. |
114103 | Barcode scanner preview exception. | Internal SDK error. Check the logs for more details. |
114104 | No barcode captured. | Internal SDK error. Check the logs for more details. |
114105 | Barcode JSON exception. | Internal SDK error. Check the logs for more details. |
114110 | Machine null during push notification received. | Internal SDK error. Check the logs for more details. |
114120 | Relying Party Adapter response not valid. | Internal SDK error. Check the logs for more details. |
114121 | Relying Party Adapter response database error. | Internal SDK error. Check the logs for more details. |
114122 | Relying Party Adapter workstation unlock user logged out. | Internal SDK error. Check the logs for more details. |
114123 | Relying Party Adapter workstation unlock user already logged in. | Internal SDK error. Check the logs for more details. |
114124 | Relying Party Adapter workstation unlock authentication timed out. | Internal SDK error. Check the logs for more details. |
114125 | Relying Party Adapter workstation unlock rejected by workstation. | Internal SDK error. Check the logs for more details. |
114126 | Relying Party Adapter workstation unlock complete rejected by workstation. | Internal SDK error. Check the logs for more details. |
114130 | Relying Party Adapter workstation lock failed, workstation unreachable. | Check if the workstation has internet access. |
114140 | Fido Payload Adapter JSON exception. | Internal SDK error. Check the logs for more details. |
114150 | Fido Client Adapter invalid activity action. | Internal SDK error. Check the logs for more details. |
114160 | Fido Client Manager JSON exception. | Internal SDK error. Check the logs for more details. |
114161 | Fido Client Manager could not find Fido Client Activity. | Internal SDK error. Check the logs for more details. |
114162 | Fido Client Manager no activity status result received. | Internal SDK error. Check the logs for more details. |
114163 | Fido Client Manager invalid activity result received. | Internal SDK error. Check the logs for more details. |
114164 | Fido Client Manager activity data result null. | Internal SDK error. Check the logs for more details. |
114165 | Fido Client Manager callback null. | Internal SDK error. Check the logs for more details. |
114166 | Fido Client Manager no discovery data received. | Internal SDK error. Check the logs for more details. |
114167 | Fido Client Manager invalid UAF intent type. | Internal SDK error. Check the logs for more details. |
114168 | Fido Client Manager intent type missing. | Internal SDK error. Check the logs for more details. |
114169 | Fido Client Manager missing error code. | Internal SDK error. Check the logs for more details. |
114170 | Fido Client Manager invalid error code. | Internal SDK error. Check the logs for more details. |
114180 | Deregister Activity not receive lower level error status code. | Internal SDK error. Check the logs for more details. |
114181 | Deregister Activity AAIDs JSON exception. | Internal SDK error. Check the logs for more details. |
114182 | Deregister Activity opdata missing. |
Internal SDK error. Check the logs for more details. |
114183 | Deregister Activity opdata null. |
Internal SDK error. Check the logs for more details. |
114184 | Deregister Activity activity resume fail. |
Internal SDK error. Check the logs for more details. |
114185 | Deregister Activity activity result request code invalid. |
Internal SDK error. Check the logs for more details. |
114186 | Deregister Activity error result no status. |
Internal SDK error. Check the logs for more details. |
114187 | Deregister Activity intent op null. |
Internal SDK error. Check the logs for more details. |
114188 | Deregister Activity intent msg extra null. |
Internal SDK error. Check the logs for more details. |
114189 | Deregister Activity intent uaf msg null. |
Internal SDK error. Check the logs for more details. |
114190 | Deregister Activity fidointent type invalid. |
Internal SDK error. Check the logs for more details. |
114191 | Deregister Activity reg callback invalid method. |
Internal SDK error. Check the logs for more details. |
114192 | Deregister Activity dereg callback invalid method. |
Internal SDK error. Check the logs for more details. |
114200 | QR Code parsing error. | Internal SDK error. Check the logs for more details. |
114210 | Machine progress exception. | Internal SDK error. Check the logs for more details. |
114211 | Machine progress device setup exception. | Internal SDK error. Check the logs for more details. |
114212 | Machine progress device setup callback success exception. | Internal SDK error. Check the logs for more details. |
114213 | Machine progress device setup callback fail exception. | Internal SDK error. Check the logs for more details. |
114214 | Machine progress get fido registrations exception. | Internal SDK error. Check the logs for more details. |
114215 | Machine progress add invalid OOB entry type. | Internal SDK error. Check the logs for more details. |
114216 | Machine progress device setup success machine null. | Internal SDK error. Check the logs for more details. |
114217 | Machine progress add post fido exception. | Internal SDK error. Check the logs for more details. |
114220 | Machine device setup exception. | Internal SDK error. Check the logs for more details. |
114230 | Machine delete exception. | Internal SDK error. Check the logs for more details. |
114231 | Machine delete empty machine id. |
Internal SDK error. Check the logs for more details. |
114240 | Machine unlock exception. |
Internal SDK error. Check the logs for more details. |
114241 | Machine unlock invalid qr code. |
Internal SDK error. Check the logs for more details. |
114250 | Machine offline unlock exception. |
Internal SDK error. Check the logs for more details. |
114290 | Machine operation invalid server response instance |
Internal SDK error. Check the logs for more details. |
114291 | Machine operation invalid server confirmation response |
Internal SDK error. Check the logs for more details. |
114292 | Machine operation invalid fido complete response |
Internal SDK error. Check the logs for more details. |
114300 | Machine operation init null. |
Internal SDK error. Check the logs for more details. |
114301 | Machine operation audit event size 0. |
Internal SDK error. Check the logs for more details. |
114302 | Machine operation not supported in API version, too low. |
Internal SDK error. Check the logs for more details. |
114303 | Machine operation init machine null. |
Internal SDK error. Check the logs for more details. |
114304 | Machine operation exchange token info empty. |
Internal SDK error. Check the logs for more details. |
114305 | Machine operation poll method not overridden |
Internal SDK error. Check the logs for more details. |
114306 | Machine operation patch method not overridden |
Internal SDK error. Check the logs for more details. |
114307 | Machine operation json exception |
Internal SDK error. Check the logs for more details. |
114308 | Machine operation fido data null |
Internal SDK error. Check the logs for more details. |
114310 | Machine operation authentication request username empty. |
Internal SDK error. Check the logs for more details. |
114311 | getInitialRequest rpAppType is WEB and machine is workstation but feature flag is off for WINDOWS_WEB_ENROLLMENT |
Enable the WINDOWS_WEB_ENROLLMENT feature flag on the server in order to use a workstation that was registered under a WEB RP App type. |
114320 | Machine operation deregistration dereg aaid keys empty. |
Internal SDK error. Check the logs for more details. |
114140 | Machine operation log message empty. | Internal SDK error. Check the logs for more details. |
114350 | Machine operation device setup pin empty. | Internal SDK error. Check the logs for more details. |
114351 | Machine operation device setup callback response invalid. | Internal SDK error. Check the logs for more details. |
114360 | Machine operation device registration request empty parameter. | Internal SDK error. Check the logs for more details. |
114361 | Machine operation device registration request invalid. | Internal SDK error. Check the logs for more details. |
114362 | Machine operation device registration callback response invalid. | Internal SDK error. Check the logs for more details. |
114363 | Machine operation device registration callback invalid offline payload. | Internal SDK error. Check the logs for more details. |
114370 | Machine operation device setup invalid RP type. | Internal SDK error. Check the logs for more details. |
114371 | Machine operation device setup callback response invalid. | Internal SDK error. Check the logs for more details. |
114380 | Machine operation website deregistration device ID empty. | Internal SDK error. Check the logs for more details. |
114381 | Machine operation website deregistration request machines empty. | Internal SDK error. Check the logs for more details. |
114382 | Machine operation website deregistration request returned machines empty. | Internal SDK error. Check the logs for more details. |
114390 | Machine operation workstation deregistration device ID empty. | Internal SDK error. Check the logs for more details. |
114391 | Machine operation workstation deregistration request machines empty. | Internal SDK error. Check the logs for more details. |
114392 | Machine operation workstation deregistration request returned machines empty. | Internal SDK error. Check the logs for more details. |
114400 | Machine operation machine status request device ID empty. | Internal SDK error. Check the logs for more details. |
114401 | Machine operation machine status request RP App ID empty. | Internal SDK error. Check the logs for more details. |
114402 | Machine operation machine status callback response invalid. | Internal SDK error. Check the logs for more details. |
114403 | Machine operation machine status callback App Profile empty. | Internal SDK error. Check the logs for more details. |
114410 | Machine operation workstation unlock init invalid state. | Internal SDK error. Check the logs for more details. |
114411 | Machine operation workstation unlock cancel request session ID empty. | Internal SDK error. Check the logs for more details. |
114420 | Machine operation workstation unlock complete machine empty. | Internal SDK error. Check the logs for more details. |
114421 | Machine operation workstation unlock complete session ID empty. | Internal SDK error. Check the logs for more details. |
114422 | Machine operation workstation unlock complete invalid HMAC. | Internal SDK error. Check the logs for more details. |
114423 | Machine operation workstation unlock complete login cert empty. | Internal SDK error. Check the logs for more details. |
114424 | Machine operation workstation unlock complete request parameter empty. | Internal SDK error. Check the logs for more details. |
114425 | Machine operation workstation unlock complete callback invalid. | Internal SDK error. Check the logs for more details. |
114426 | The mobile app has received an invalid Offline PINs payload from the server. | 1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this. |
114427 | Machine operation workstation unlock complete callback machine empty. | Internal SDK error. Check the logs for more details. |
114430 | Machine operation workstation unlock session ID empty. | Internal SDK error. Check the logs for more details. |
114431 | Machine operation workstation unlock callback counter error. | Internal SDK error. Check the logs for more details. |
114432 | Machine operation workstation unlock callback offline exception. | Internal SDK error. Check the logs for more details. |
114433 | Machine operation workstation unlock callback machine empty. | Internal SDK error. Check the logs for more details. |
114434 | Machine operation workstation unlock callback response invalid. | Internal SDK error. Check the logs for more details. |
114440 | Machine operation magic link callback response invalid. | Internal SDK error. Check the logs for more details. |
114450 | Machine operation server info callback response invalid. | Internal SDK error. Check the logs for more details. |
114460 | Machine operation push token request device ID empty. | Internal SDK error. Check the logs for more details. |
114461 | Machine operation push token request machine ID empty. | Internal SDK error. Check the logs for more details. |
114462 | Machine operation push token request machine username empty. | Internal SDK error. Check the logs for more details. |
114463 | Machine operation push token request new token hmac empty. | Internal SDK error. Check the logs for more details. |
114464 | Machine operation push token request new token value empty. | Internal SDK error. Check the logs for more details. |
114470 | Machine operation registration cancel request PIN empty. | Internal SDK error. Check the logs for more details. |
114480 | Machine operation authentication cancel request session ID empty. | Internal SDK error. Check the logs for more details. |
114490 | Features operation features callback response invalid. |
Internal SDK error. Check the logs for more details.
|
114500 | Machine operation lock request session ID empty. |
Internal SDK error. Check the logs for more details.
|
114501 | Machine operation lock request RP app ID empty. |
Internal SDK error. Check the logs for more details.
|
114502 | Machine operation lock request device ID empty. |
Internal SDK error. Check the logs for more details.
|
114503 | Machine operation lock request machine ID empty. |
Internal SDK error. Check the logs for more details.
|
114504 | Machine operation lock request machineusername ID empty. |
Internal SDK error. Check the logs for more details.
|
114510 | Machine operation pending authentication JSON exception. |
Internal SDK error. Check the logs for more details. |
114511 | Machine operation pending authentication JSON payload invalid. |
Internal SDK error. Check the logs for more details. |
114512 | Machine operation pending authentication RP App ID empty. |
Internal SDK error. Check the logs for more details. |
114513 | Machine operation pending authentication device ID empty. |
Internal SDK error. Check the logs for more details. |
114514 | Machine operation pending authentication machine ID empty. |
Internal SDK error. Check the logs for more details. |
114515 | Machine operation pending authentication machine username empty. |
Internal SDK error. Check the logs for more details. |
114516 | Machine operation pending authentication HMAC empty. |
Internal SDK error. Check the logs for more details. |
114520 | Machine operation exchange token JSON payload invalid. |
Internal SDK error. Check the logs for more details. |
114521 | Machine operation exchange token request fields invalid. |
Internal SDK error. Check the logs for more details. |
114522 | Machine operation exchange token response error. |
Internal SDK error. Check the logs for more details. |
1110020 | The PIN used during headless PIN registration was null. | Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail. |
1110030 | The PIN used during headless PIN authentication was null. | Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail. |
1110040 | The PIN used during Headless Pin Registration was invalid. | Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail. |
1110050 | The PIN used during headless PIN authentication was invalid. | Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail. |
1111040 | There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked. | Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint. |
1111050 | Your request to authenticate this device didn't complete in time. | Your request to authenticate this device didn't complete in time. Please try again. |
1111060 | Not enough storage is available for the operation to proceed. | Please free up disk space and try again. |
1112010 | Generic face registration failed with an unknown cause. | Please try again. If the issue persists, please contact your support. |
1112010 | Generic face authentication failed with an unknown cause. | Please try again. If the issue persists, please contact your support. |
1112020 |
The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face. |
1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help. |
1112020 |
The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face. |
1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help. |
1112030 | Face registration via Sensory failed. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1112030 | Face authentication via Sensory failed. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1112060 | Physical hardware not available on device. | Camera is currently not available. Please close any application which may have the camera in use. |
1112070 | This issue indicates that there is not enough storage available on device when attempting to use face recognition. | Not enough storage is available. Please free up memory and try again. |
1113010 | Generic voice registration failed with an unknown cause. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1113010 | Generic voice authentication failed with an unknown cause. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1113030 | Voice registration failed due to Sensory returning this error code. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1113030 | Voice authentication failed due to Sensory returning this error code. | Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support. |
1113040 | Voice permissions denied. | This app needs permission to use the microphone. Please enable it in the device settings. |
1113050 | The user has not registered with voice authentication. | Be sure that the user has registered voice authentication and try again. |
1113060 | Microphone is currently not available. | Please close any application which may have the microphone in use. |
1113070 | This error indicates there is not enough storage available on device to complete an operation with the voice authenticator. | Please free up memory and try again. |
1114020 | Palm recognition failed due to an unknown error. | Something went wrong with your authentication method. Please try again. |
1114030 | Palm recognition failed due to the palm not being recognized. | Please try again if your palm is registered with this device. |
11100 | In PIN Authenticator, cancel button or back button pressed. | No resolution is needed as this is normal behavior. |
11100 | During a fingerprint authentication, the cancel button or back button was pressed. | No resolution is needed as this is normal behavior. |
11100 | During a face authentication, the cancel button or back button was pressed. | No resolution is needed as this is normal behavior. |
11100 | During a voice authentication, the cancel button or back button was pressed. | No resolution is needed as this is normal behavior. |
114012 | Discovery failed due to no authenticator matching the policy. | Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail. |
114020 | This error indicates that the authenticator hardware is not supported, which resulted in an invalid application state. | This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail. |
114030 | The authenticator registration does not exist in the ASM database. | Be sure that the authenticator is registered. If the issue persists, please contact your support for more detail. |
114050 | Camera permissions were denied when attempting to scan a barcode. | This app needs permission to use the camera. Please enable it in the app's settings. |
114060 | Server error occurred. | Please try again. or contact your support for more detail |
114080 | No network connection exists. | Make sure you are connected to the internet and try again. |
114090 | This error occurs if the app was backgrounded at any time during an operation. | Please try again, making sure to not background the app during an operation. |
1110010 | Authentication PIN incorrect. | Your PIN is incorrect. Please try again. |
1110020 | Registration Headless PIN null. | A headless PIN is not being sent properly during registration. Please check the implementation. |
1110030 | Authentication Headless PIN null. | A headless PIN is not being sent properly during authentication. Please check the implementation. |
1110040 | Registration Headless PIN invalid. | A headless PIN is not being sent properly during registration. Please check the implementation. |
1110050 | Authentication Headless PIN invalid. | A headless PIN is not being sent properly during registration. Please check the implementation. |
1111010 | Biometric not recognized. | Biometric not recognized. Please try again. |
1111020 | No biometrics found on this device. | No biometrics found on this device. You must add one in your phone's settings. |
1111030 | Too many failure attempts were made with the Biometric Prompt. | Too many failure attempts. Please wait to retry. |
1111040 | Too many failure attempts were made with the Biometric Prompt and it is permanently locked until reset in the Settings. | Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics. |
1111050 | The Biometric Prompt authentication took too long. | Your request to authenticate this device didn't complete in time. Please try again. |
1111060 | The device ran out of storage space. | Not enough storage is available. Please free up memory and try again. |
1112010 | Sensory Face failed. | Please try again. |
1112020 | Sensory Face timed out. | Please try again. |
1112030 | Sensory Face failed with an external error. | Please try again. |
1112040 | Sensory Face camera was denied when attempting to use face recognition. | This app needs permission to use the camera. Please enable it in the device settings. |
1112050 | Sensory Face no face registered. | Be sure you are registered for face recognition. |
1112060 | Sensory Face media was unavailable. | Check to be sure no other application is using the camera. |
1112070 | Sensory Face the device ran out of storage space. | Not enough storage is available. Please free up memory and try again. |
1113010 | Sensory Voice failed. | Please try again. |
1113020 | Sensory Voice registration timed out. | Your request to enroll this device didn't complete in time. Please try again. |
1113030 | Sensory Voice authentication timed out. | Your request to authenticate didn't complete in time. Please try again. |
1113040 | Sensory Voice was denied microphone permissions when attempting to use voice recognition. | This app needs permission to use the microphone. Please enable it in the device settings. |
1113050 | Sensory Voice no voice registered. | Be sure you are registered for voice recognition. |
1113060 | Sensory Voice media was unavailable. | Check to be sure no other application is using the microphone. |
1113070 | Sensory Voice the device ran out of storage space. | Not enough storage is available. Please free up memory and try again. |
1114010 | Palm registration failed due to error. | Something went wrong with your authentication method. Please try again. |
1114020 | Palm authentication failed due to error. | Something went wrong with your authentication method. Please try again. |
1114030 | Palm authentication failed due to not recognized. | The palm was not recognized. Please try again. |
1114040 | Palm permissions denied. | This app needs permission to use the camera. Please enable it in the device settings. |
1114050 | Your request to enroll/authenticate this device didn't complete in time. | Your request to enroll/authenticate this device didn't complete in time. Please try again. |
114111 | This authentication request is expired. | User should start a new authentication. |
115000 | Action could not be started because HYPR is not initialized | Internal SDK error. Check the logs for more details. |
115010 | Action not valid. |
Internal SDK error. Check the logs for more details. |
115011 | Action null. |
Internal SDK error. Check the logs for more details. |
115012 | Add app profile data empty. |
Internal SDK error. Check the logs for more details. |
115013 | Init OOB device setup already setup. |
Internal SDK error. Check the logs for more details. |
115014 | OOB start screen not overridden. |
Internal SDK error. Check the logs for more details. |
115015 | Pre OOB setup screen not overridden. |
Internal SDK error. Check the logs for more details. |
115016 | Unlock machine does not exist. |
Internal SDK error. Check the logs for more details. |
115017 | Lock machine does not exist. |
Internal SDK error. Check the logs for more details. |
115018 | Push machine does not exist. |
Internal SDK error. Check the logs for more details. |
115019 | Push HMAC invalid. |
Internal SDK error. Check the logs for more details. |
115020 | Pending auth check machine does not exist. |
Internal SDK error. Check the logs for more details. |
115021 | Add app profile rptype invalid. |
Internal SDK error. Check the logs for more details. |
115022 | Add app profile already exists. |
Internal SDK error. Check the logs for more details. |
115023 | Add app profile data invalid. |
Internal SDK error. Check the logs for more details. |
115100 | The device is not running a supported OS version. | User should update to the latest version of Android to continue using the app. |
115101 | The device is not using a supported version of the HYPR mobile application. | User should update to the latest version of the App. |
115102 | The device is not running a supported OS version and is not using a supported version of the HYPR mobile app. |
1. User should update to the latest version of iOS to continue using the app. 2. User should update to the latest version of the App. |
115150 | Action data app profile db id not set. |
Update to the supported Android OS version and HYPR version. |
115151 | Action data domain user profile db id invalid. |
Update to the supported Android OS version and HYPR version. |
115152 | Action data domain user profile db id no match. |
Update to the supported Android OS version and HYPR version. |
115153 | Action data rpurl or session id empty. |
Update to the supported Android OS version and HYPR version. |
115154 | Action data oobentrytype invalid. |
Update to the supported Android OS version and HYPR version. |
115155 | Action data oobentrytype direct pin or json empty. |
Update to the supported Android OS version and HYPR version. |
115156 | Action data oobentrytype magiclink token empty. |
Update to the supported Android OS version and HYPR version. |
115157 | Action data oobentrytype magiclink rpurl empty. |
Update to the supported Android OS version and HYPR version. |
115158 | Action data machine profile db id emtpy. |
Update to the supported Android OS version and HYPR version. |
115159 | Action data addappdata emtpy. |
Update to the supported Android OS version and HYPR version. |
115160 | Action data addappdata invalid. |
Update to the supported Android OS version and HYPR version. |
115161 | Action data pushtoken empty. |
Update to the supported Android OS version and HYPR version. |
115162 | Action data qrjson empty. |
Update to the supported Android OS version and HYPR version. |
115163 | Action data qrjson invalid. |
Update to the supported Android OS version and HYPR version. |
115164 | Action data offline fido auth invalid. |
Update to the supported Android OS version and HYPR version. |
115165 | Action data action invalid. |
Update to the supported Android OS version and HYPR version. |
115166 | Action data null. |
Update to the supported Android OS version and HYPR version. |
115167 | Action data invalid. |
Update to the supported Android OS version and HYPR version. |
115200 | Crypto issue with PKCS12 Certificate. |
Internal SDK error. Check the logs for more details. |
115210 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115211 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115220 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115221 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115222 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115230 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115231 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115232 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115233 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115234 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115235 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115236 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115240 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115241 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115242 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115243 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115244 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115245 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115246 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115247 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115248 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115249 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115250 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115251 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115252 | Crypto Internal Error |
Internal SDK error. Check the logs for more details. |
115301 | DB machine add info null exception. |
Internal SDK error. Check the logs for more details. |
115302 | DB machine add machine id empty. |
Internal SDK error. Check the logs for more details. |
115303 | DB machine add machine name empty. |
Internal SDK error. Check the logs for more details. |
115304 | DB machine add machine type empty. |
Internal SDK error. Check the logs for more details. |
115305 | DB machine add machine username empty. |
Internal SDK error. Check the logs for more details. |
115306 | DB machine add machine session id empty. |
Internal SDK error. Check the logs for more details. |
115307 | DB machine add machine already exists. |
Internal SDK error. Check the logs for more details. |
115308 | DB machine set machine display name empty. |
Internal SDK error. Check the logs for more details. |
115309 | DB machine set machine pos not exist. |
Internal SDK error. Check the logs for more details. |
115310 | DB machine set machine id not exist. |
Internal SDK error. Check the logs for more details. |
115330 | DB user set id empty. |
Internal SDK error. Check the logs for more details. |
115331 | DB user get machine empty dbid param. |
Internal SDK error. Check the logs for more details. |
115332 | BD user get machine does not exist. |
Internal SDK error. Check the logs for more details. |
115340 | DB app profile add user exists. |
Internal SDK error. Check the logs for more details. |
115341 | DB app profile delete user by name not exists. |
Internal SDK error. Check the logs for more details. |
115342 | DB app profile delete user by id not exists. |
Internal SDK error. Check the logs for more details. |
115343 | DB app profile set user by name not exists. |
Internal SDK error. Check the logs for more details. |
115344 | DB app profile set user by pos not exists. |
Internal SDK error. Check the logs for more details. |
115345 | DB app profile get user dbid param empty. |
Internal SDK error. Check the logs for more details. |
115346 | DB app profile get user does not exist. |
Internal SDK error. Check the logs for more details. |
115347 | DB app profile get current user does not exist. |
Internal SDK error. Check the logs for more details. |
115360 | DB app profiles add app profile already exists. |
Internal SDK error. Check the logs for more details. |
115361 | DB app profiles delete app profile not exists. |
Internal SDK error. Check the logs for more details. |
115362 | DB app profiles set app profile by name not exists. |
Internal SDK error. Check the logs for more details. |
115363 | DB app profiles set app profile by url not exists. |
Internal SDK error. Check the logs for more details. |
115364 | DB app profiles set app profile by id not exists. |
Internal SDK error. Check the logs for more details. |
115365 | DB app profiles set app profile by position not exists. |
Internal SDK error. Check the logs for more details. |
115366 | DB app profiles web limit reached. |
Internal SDK error. Check the logs for more details. |
115367 | DB app profiles workstation limit reached. |
Internal SDK error. Check the logs for more details. |
115368 | DB app profiles web override invalid. |
Internal SDK error. Check the logs for more details. |
115369 | DB app profiles workstation override invalid. |
Internal SDK error. Check the logs for more details. |
115370 | DB app profiles web rp limit reached. |
Internal SDK error. Check the logs for more details. |
115371 | DB app profiles workstation rp limit reached. |
Internal SDK error. Check the logs for more details. |
115372 | DB app profiles web rp override invalid. |
Internal SDK error. Check the logs for more details. |
115373 | DB app profiles workstation rp override invalid. |
Internal SDK error. Check the logs for more details. |
115374 | DB app profile get app dbid param empty. |
Internal SDK error. Check the logs for more details. |
115375 | DB app profile get app does not exist.. |
Internal SDK error. Check the logs for more details. |
115376 | DB app profile get cur app not found. |
Internal SDK error. Check the logs for more details. |
115377 | DB app profile get user dbid param empty. |
Internal SDK error. Check the logs for more details. |
115378 | DB app profile get user does not exist.. |
Internal SDK error. Check the logs for more details. |
115379 | DB app profile get machine dbid param empty. |
Internal SDK error. Check the logs for more details. |
115380 | DB app profile get machine does not exist.. |
Internal SDK error. Check the logs for more details. |
116000 | User Agent opdata invalid. |
Internal SDK error. Check the logs for more details. |
116001 | User Agent callback null. |
Internal SDK error. Check the logs for more details. |
116002 | User Agent request type invalid. |
Internal SDK error. Check the logs for more details. |
116010 | User Agent Op success method invalid. |
Internal SDK error. Check the logs for more details. |
116011 | User Agent Op device setup instance invalid. |
Internal SDK error. Check the logs for more details. |
116012 | User Agent Op api version invalid. |
Internal SDK error. Check the logs for more details. |
116013 | User Agent Op offline unlock machine invalid. |
Internal SDK error. Check the logs for more details. |
116014 | User Agent Op offline unlock prefetch request empty. |
Internal SDK error. Check the logs for more details. |
116015 | User Agent Op machine status instance invalid. |
Internal SDK error. Check the logs for more details. |
116016 | User Agent Op machine status exception. |
Internal SDK error. Check the logs for more details. |
116017 | User Agent Op machine status remove success. |
Internal SDK error. Check the logs for more details. |
116018 | User Agent Op update push token empty. |
Internal SDK error. Check the logs for more details. |
116019 | User Agent Op update push token app profile invalid. |
Internal SDK error. Check the logs for more details. |
116020 | User Agent Op fido operation aaidlist not supported. |
Internal SDK error. Check the logs for more details. |
116021 | User Agent Op fido operation request invalid. |
Internal SDK error. Check the logs for more details. |
116022 | User Agent Op fido operation instance invalid. |
Internal SDK error. Check the logs for more details. |
116100 | Get Registrations Activity opdata missing. |
Internal SDK error. Check the logs for more details. |
116101 | Get Registrations Activity AAIDs JSON exception. |
Internal SDK error. Check the logs for more details. |
116102 | Get Registrations Activity opdata null. |
Internal SDK error. Check the logs for more details. |
116103 | Get Registrations Activity hyprpersona null. |
Internal SDK error. Check the logs for more details. |
116104 | Get Registrations Activity activity regdata empty. |
Internal SDK error. Check the logs for more details. |
116105 | Get Registrations Activity activity result request code invalid. |
Internal SDK error. Check the logs for more details. |
116106 | Get Registrations Activity error result no status. |
Internal SDK error. Check the logs for more details. |
116107 | Get Registrations Activity intent op null. |
Internal SDK error. Check the logs for more details. |
116108 | Get Registrations Activity intent msg extra null. |
Internal SDK error. Check the logs for more details. |
116109 | Get Registrations Activity intent uaf msg null. |
Internal SDK error. Check the logs for more details. |
116110 | Get Registrations Activity fidointent type invalid. |
Internal SDK error. Check the logs for more details. |
116111 | Get Registrations Activity callback invalid method. |
Internal SDK error. Check the logs for more details. |
116112 | Get Registrations Activitycallback instance invalid. |
Internal SDK error. Check the logs for more details. |
114530 | This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet. |
The user should pair with the QR Authenticator and try to log in again. |
114531 | This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet. |
The user should pair with the QR Authenticator and try to log in again. |
114532 | When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period. |
The user should try to authentication again and ensure that authentication gets completed within one minute. |
114600 | The registration state is not valid. |
Please try again. |
114601 | The registration timed out. |
Please try again. |
114602 | The registration was cancelled. |
Please try again. |
114603 | The registration response was invalid. |
Please try again. |
114610 | The registration state is not valid. |
Please try again. |
114611 | The registration timed out. |
Please try again. |
114612 | The registration was cancelled. |
Please try again. |
114613 | The registration response was invalid. |
Please try again. |
114620 | Log submission operation request fields invalid. |
Internal SDK error. Check the logs for more details. |
114621 | Log submission operation gzip file failed. |
Internal SDK error. Check the logs for more details. |
114622 | Log submission operation error response from server. |
Internal SDK error. Check the logs for more details. |
114630 | Cert Retrieval operation request fields invalid. |
Internal SDK error. Check the logs for more details. |
114631 | Cert Retrieval operation callback response invalid. |
Internal SDK error. Check the logs for more details. |
114632 | Cert Retrieval operation callback response cert invalid. |
Internal SDK error. Check the logs for more details. |
114633 | Cert Retrieval operation callback response cert exception. |
Internal SDK error. Check the logs for more details. |
114634 | Cert Retrieval Confirm operation request fields invalid. |
Internal SDK error. Check the logs for more details. |
114635 | Cert Retrieval Confirm operation response fail from server. |
Internal SDK error. Check the logs for more details. |
115001 | This error indicated that one or more values provided to HyprActions are not valid. It usually happens only when SDK developers are integrating HYPR with APIs. |
The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening. |
(iOS) HYPR App & SDK 6.2.0+
Error Code | Cause | Recommended Resolution |
10100 | Parameters supplied were not valid for the specified operation |
Try again or request support for more assistance. |
10101 | The registration operation failed |
Try again or request support for more assistance. |
10102 | The authentication operation failed |
Try again or request support for more assistance. |
10102 | The deregister operation failed |
Try again or request support for more assistance. |
10102 | Unable to register the remote device |
Try again or request support for more assistance. |
10103 | Deregistration failed |
Please try again or request support for more assistance. |
10104 | Unable to register the remote device |
Try again or request support for more assistance. |
10105 | Unable to register the remote device |
Try again or request support for more assistance. |
10106 | Pairing failed |
Please try again or request support for more assistance. |
10107 | Unable to unlock the computer due to the connectivity issues |
Ensure that computer you're trying to login into is connected to the internet. |
10108 | Unable to cancel the authorized unlock (eg. unlock windows machine) |
It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again. |
10109 | Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction) |
We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again. |
10110 | Unable to complete the deregister of one or more remote devices |
Check that you are connected to the internet and try again. |
10111 | No camera permissions were granted required by Sensory Face Authenticator. |
Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted. |
10112 | Unable to successfully complete license setup |
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again. |
10113 | Unable to successfully complete status request |
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again. |
10114 | Unable to successfully complete reset app |
It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again. |
10128 | Operation cancelled by user |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
10129 | Data verification failed |
Check debugger logs for more details. |
10200 | Secure Enclave failed |
Check debugger logs for more details. |
10201 | ADP failed |
Make sure that ADP initialized with correct configuration. Check debugger logs for more details. |
10300 | Key not found |
Check debugger logs for more details. |
10999 | The operation was cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
101000 | User Agent error |
HYPRCore error |
101001 | FIDO Registration get request failed |
Try again or request support for more assistance. |
101002 | FIDO Invalid UAF registration response received |
Try again or request support for more assistance. |
101003 | FIDO Registration send request failed |
Try again or request support for more assistance. |
101004 | FIDO Authentication get request failed |
Try again or request support for more assistance. |
101005 | FIDO Invalid UAF authentication response received |
Try again or request support for more assistance. |
101006 | FIDO Authentication send request failed |
Try again or request support for more assistance. |
101007 | FIDO Deregistration get request failed |
Try again or request support for more assistance. |
101008 | FIDO Invalid UAF deregistration response received |
Try again or request support for more assistance. |
101009 | Remote Device setup request failed |
Try again or request support for more assistance. |
101010 | Remote Device registration request failed |
Try again or request support for more assistance. |
101011 | Remote Device registration for new user failed |
Try again or request support for more assistance. |
101012 | Remote Device registration for existing user failed |
Try again or request support for more assistance. |
101013 | Remote Device unlock authentication failed |
Try again or request support for more assistance. |
101014 | Remote Device unlock failed |
Try again or request support for more assistance. |
101015 | Remote Device Authentication HMACs generation failed |
Try again or request support for more assistance. |
101016 | Remote Device unlock failed |
Try again or request support for more assistance. |
101017 | Remote Device credentials not found during OOB authentication |
Try again or request support for more assistance. |
101018 | Remote Device OOB authentication failed |
Something went wrong with your authentication method. Please try again. |
101019 | No registered profiles found |
Try again or request support for more assistance. |
101020 | Operation failed |
Please try again or request support for more assistance. |
101021 | Remote Device status update failed |
Try again or request support for more assistance. |
101022 | Remote Device Cancel unlock failed |
Try again or request support for more assistance. |
101023 | Operation failed |
Please try again or request support for more assistance. |
101024 | Operation failed |
Please try again or request support for more assistance. |
101025 | Operation failed |
Please try again or request support for more assistance. |
101026 | Operation failed |
Please try again or request support for more assistance. |
101027 | Operation failed |
Please try again or request support for more assistance. |
101028 | Failed to save Remote Device session during setup |
Try again or request support for more assistance. |
101029 | Operation failed |
Please try again or request support for more assistance. |
101030 | Operation failed |
Please try again or request support for more assistance. |
101031 | Remote Device logged out during unlock request |
Try again or request support for more assistance. |
101032 | Attempt to unlock already unlocked workstation |
1. Try to unlock the account again. |
101033 | You've reached the limit of paired web accounts. |
Unpair an account you're not using and try again. |
101034 | You've reached the limit of paired devices. |
Unpair a computer you're not using and try again. |
101035 | Workstations limit reached |
You've reached the limit of paired devices. Unpair a computer you're not using and try again. |
101036 | The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first. |
Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already. |
101037 | The workstation on the current rp already paired |
This computer is already paired with your HYPR app. You can unlock it from the home screen. |
101038 | This error means that Admin Directory Services rejected the authentication or the certificate enrollment. Usually, this means that we got the 403 status code for the authorization request. |
This error could indicate the misconfiguration of Admin Directory services and may require the system administrator to review logs for more information. Please check HYPROneService and Event Viewer logs from the workstation that the user is trying to authenticate to for more details. Send obtained logs to HYPR Support for more assistance. |
101039 | Operation failed |
|
101040 | Offline token access problem. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
101041 | Offline token access not available. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
101042 | Offline token access not enabled. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
101043 | Offline mode failed |
Please try again or request support for more assistance. |
101044 | Offline mode failed |
Please make sure you are connected to the internet, next time you are unlocking your computer. |
101045 | Authentication failed |
We are unable to authenticate you due to an error. Please delete this workstation and re-pair. |
101046 | Operation failed |
There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information. |
101047 | Operation failed |
There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information. |
101048 | Operation failed |
There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information. |
101049 | Operation failed |
Please try again or request support for more assistance. |
101050 | Invalid Deeplink |
Please provide a valid deep link |
101051 | OOB Authentication cancelation failed. |
1. User should try again in 3 minutes. |
101052 | Device registration cancelation failed. |
1. User should try again in 3 minutes. |
101053 | Unable to find user account |
Please try again or request support for more assistance. |
101054 | Authenticator is not registered |
Please make sure that the authenticator is registered |
101055 | Push Notification Expired. |
User should try to authenticate again. |
101056 | Remote Device lock failed. |
Check if workstation has internet access - Try again or request support for more assistance |
101057 | Pending OOB Auth not supported for this machine type. |
User should attempt to request pending OOB Authentication for web machines only. |
101058 | The session for this OOB Authentication request is handled already. |
User should try to login trigger the login on the website one more time before trying to get the pending OOB Authentication request. |
101059 | Pending OOB Authentication error. |
In most of the cases - because there is no pending auth at the moment, either user didn't trigger it from the web or it is expired already. |
101060 | We couldn’t lock your computer. Please try again later or contact your Admin if this keeps happening. |
Check if workstation has internet access - Try again or request support for more assistance - check feature flags are enabled. |
101061 | Unknown QR code type. |
Reach the support. |
101062 | If user has Domain machine registered for this user, the attempt to register VDI machine will fail. |
Don't try to register VDI machine for the user with already registered Domain machine |
101063 | OOB mobile authentication failure request failed. |
Failed to authenticate. User should try to authenticate again. |
101064 | HYPR App/SDK Version lower than supported during registration |
Update HYPR App/SDK. |
101065 | iOS Version lower than supported during registration. |
Update iOS version. |
101066 | HYPR App/SDK version lower than supported during authentication. |
Update HYPR App/SDK |
101067 | iOS Version lower than supported during authentication. |
Update iOS version. |
101068 | HYPR App/SDK Version and iOS lower than supported during registration. |
Update HYPR App/SDK and iOS. |
101069 | HYPR App/SDK Version and iOS lower than supported during authentication. |
Update HYPR App/SDK and iOS. |
101070 | Unlock failed. Unlock complete response new cert invalid. |
Attempt to unlock again. |
101071 | No stored API token for protected endpoint. |
Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken. |
101072 | Failed to Get API Token from Server. |
Restart the app and try to complete the same operation again. |
101073 | Failed to Save API Token to Keychain. |
Restart the app and try to complete the same operation again. |
101074 | Protected endpoint failed with invalid token. |
Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken. |
101075 | RP client didn't initialize. |
Restart the app and try to complete the same operation again. |
101076 | Auth QR code invalid |
Try again or contact support |
101077 | App cannot retrieve auth payload using QR code data |
Try again or contact support |
101078 | Auth payload invalid |
Try again or contact support |
101079 | Auth payload session invalid |
Try again or contact support |
101080 | Internal error |
Try again or contact support |
101081 | async reg failed with unknown state |
Try again or contact support |
101082 | Internal error |
Try again or contact support |
101083 | async reg was canceled from the client side |
Try again or contact support |
101084 | async reg timeout |
Try again or contact support |
101085 | Authentication request type is not supported for workstation login |
Use WFA unlock rather than web authentication for this application |
101086 | No pending push payloads available |
Authentication on the website is not yet initiated |
102000 | Relying Party Client error |
HYPRCore error |
102001 | Request to the RP server failed |
Try again or request support for more assistance. |
102002 | The mobile app has received an invalid payload from the server. |
1. The user should restart the app and try again. |
102003 | Parsing RP server response failed |
Try again or request support for more assistance. |
102500 | License error |
HYPRCore error |
102501 | Request to Licensing server failed |
Try again or request support for more assistance. |
102502 | Parsing Licensing server response failed |
Try again or request support for more assistance. |
102503 | Parsing Licensing server response failed |
Try again or request support for more assistance. |
103000 | Failed to match registration PIN. Usually, it happens when user scans incorrect or expired QR Code. |
User should try again and ensure that correct QR code is scanned. |
104000 | FIDO Client error |
HYPRCore error |
104001 | FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server. |
1. User should try again. |
104002 | FIDO UAF Protocol object missing/malformed |
1. User should try again. |
104003 | Invalid request type in the FIDO Client. |
1. User should try again. |
104004 | FIDO http used instead of https in UAF request |
Ensure that you're using https FIDO Server URL and try again. |
104005 | FIDO Retrieving facets from url failed |
1. User should try again. |
104006 | FIDO Wrong number of facets retrieved from url |
1. User should try again. |
104007 | FIDO Wrong facets format or content |
1. User should try again. |
104008 | FIDO Invalid registration request |
1. User should try again. |
104009 | FIDO Failed to initialize ASM |
1. User should try again. |
104010 | FIDO no authenticators matched during registration |
1. User should try again. |
104011 | FIDO registration user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
104012 | FIDO registration failed (multiple reasons) |
1. User should try again. |
104013 | FIDO registration ASM request invalid |
1. User should try again. |
104014 | FIDO registration UAF response invalid |
1. User should try again. |
104015 | FIDO Invalid authentication request |
Try again or request support for more assistance. |
104016 | FIDO Failed to initialize ASM |
Try again or request support for more assistance. |
104017 | FIDO no authenticators matched during authentication |
Try again or request support for more assistance. |
104018 | FIDO authentication user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
104019 | FIDO authentication failed (multiple reasons) |
Try again or request support for more assistance. |
104020 | FIDO authentication ASM request invalid |
Try again or request support for more assistance. |
104021 | FIDO authentication UAF response invalid |
Try again or request support for more assistance. |
104022 | FIDO Invalid deregistration request |
Try again or request support for more assistance. |
104023 | FIDO Failed to initialize ASM |
Try again or request support for more assistance. |
104024 | FIDO deregistration failed (multiple reasons) |
Try again or request support for more assistance. |
104025 | FIDO deregistration ASM request invalid |
Try again or request support for more assistance. |
104026 | FIDO unknown operation |
1. User should try again. |
104027 | FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category |
1. User should try again. |
105000 | UAF ASM Layer error |
HYPRCore error |
105001 | FIDO Invalid registration ASM request |
1. User should try to register again. |
105002 | FIDO invalid registration ASM request |
1. User should try to register again. |
105003 | FIDO authenticator for index not found |
Try again or request support for more assistance. |
105004 | FIDO cannot generate registration request |
Try again or request support for more assistance. |
105005 | Error with ASM Registration |
1. User should try to register again. |
105006 | FIDO registration failed (multiple reasons) |
Try again or request support for more assistance. |
105007 | FIDO registration user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
105008 | FIDO required attestation not supported |
Try again or request support for more assistance. |
105009 | Registration failed |
Please try again or request support for more assistance. |
105010 | FIDO Invalid authentication ASM request |
1. User should restart the application and try to authenticate again. |
105011 | FIDO invalid authentication ASM request |
1. Ensure that user have registered with this account before |
105012 | FIDO authenticator for index not found |
1. Ensure that user have registered with this account before |
105013 | FIDO authentication signing ASM request invalid |
1. User should restart the application and try to authenticate again. |
105014 | Authentication failed |
Please try again or request support for more assistance. |
105015 | Authentication failed |
Please try again or request support for more assistance. |
105016 | The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user. |
1. Ensure that user have registered with this account before |
105017 | FIDO authentication user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
105018 | This error could happened when SDK Developer is trying to use unsupported FIDO command. |
Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations. |
105019 | FIDO required attestation not supported |
Check debugger logs for more details. |
105020 | FIDO transaction content cannot be rendered. |
Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations. |
105021 | Unknown error occurred during the authentication. |
1. User should try to authenticate again. |
105022 | FIDO cannot find key handles for the current username, aaid, keyIds. |
1. Ensure that user have registered with this account before |
105023 | FIDO deregistration invalid ASM request type |
1. User should try to de-register again. |
105024 | FIDO deregistration invalid ASM request |
1. User should try to de-register again. |
105025 | FIDO deregistration authenticator not found |
1. User should try to de-register again. |
105026 | FIDO deregistration invalid ASM request |
1. User should try to de-register again. |
105027 | FIDO deregistration failed (multiple reasons) |
1. User should try to de-register again. |
105028 | FIDO deregistration cannot find key handles for the current aaid, keyIds |
1. User should try to de-register again. |
105029 | FIDO deregistration khAccessTokenHash from server is not equal to the local one |
1. User should try to de-register again. |
105030 | FIDO deregistration cannot delete public private key pair |
1. User should try to de-register again. |
105031 | FIDO open settings invalid ASM request type |
Try again or request support for more assistance. |
105032 | FIDO open settings authenticator not found |
Try again or request support for more assistance. |
105033 | This error could happened when SDK Developer is trying to use unsupported FIDO command. |
Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations. |
105034 | FIDO open setting unknown error |
Try again or request support for more assistance. |
105035 | FIDO get registration invalid ASM request |
1. User should try to register again. |
105036 | FIDO get registration invalid ASM request type |
1. User should try to register again. |
105037 | FIDO get registration authenticator not found. Usually this error will occur when authentication policy has authenticators which are not available on user's device. |
Admin should collect more information about user's device and ensure that authentication policy contains supported authentication method. |
105038 | FIDO get information invalid ASM request type |
1. User should try to register again. |
106000 | UAF Authenticator Layer error |
HYPRCore error |
106001 | FIDO registration invalid authenticator command |
Try again or request support for more assistance. |
106002 | FIDO registration authenticator not found |
Try again or request support for more assistance. |
106003 | FIDO registration no public key data found |
Try again or request support for more assistance. |
106004 | FIDO registration no registration data found |
Try again or request support for more assistance. |
106005 | FIDO registration no signed data created |
Try again or request support for more assistance. |
106006 | FIDO registration no raw signature created |
Try again or request support for more assistance. |
106007 | FIDO registration user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
106008 | FIDO registration failed |
Try again or request support for more assistance. |
106009 | FIDO registration result unavailable |
Try again or request support for more assistance. |
106010 | FIDO registration result unknown |
Try again or request support for more assistance. |
106011 | FIDO registration user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
106012 | FIDO registration enrollment failed |
Try again or request support for more assistance. |
106013 | FIDO registration enrollment unavailable |
Try again or request support for more assistance. |
106014 | FIDO registration enrollment result unknown |
Try again or request support for more assistance. |
106015 | FIDO registration user already enrolled |
Try again or request support for more assistance. |
106016 | FIDO registration key generation failed |
Try again or request support for more assistance. |
106017 | FIDO registration hashing and signing response error |
Try again or request support for more assistance. |
106018 | FIDO deregistration invalid authenticator command |
Try again or request support for more assistance. |
106019 | FIDO deregistration authenticator not found |
Try again or request support for more assistance. |
106020 | FIDO authentication invalid sing command |
Try again or request support for more assistance. |
106021 | FIDO authentication authenticator not found |
Try again or request support for more assistance. |
106022 | FIDO authentication authenticator info not found |
Try again or request support for more assistance. |
106023 | FIDO authentication user not enrolled |
Try again or request support for more assistance. |
106024 | FIDO cannot find key handles for the current username, aaid, keyIds |
Try again or request support for more assistance. |
106025 | FIDO sign hashing and signing response error |
Try again or request support for more assistance. |
106026 | FIDO failed to sign the command |
Try again or request support for more assistance. |
106027 | FIDO no raw signature created |
Try again or request support for more assistance. |
106028 | FIDO sign unknown error |
Try again or request support for more assistance. |
106029 | FIDO sign failed (multiple reasons) |
Try again or request support for more assistance. |
106030 | FIDO sign user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
106031 | FIDO authentication user not enrolled |
Try again or request support for more assistance. |
106032 | FIDO transaction sign unknown error |
Try again or request support for more assistance. |
106033 | FIDO transaction sign failed (multiple reasons) |
Try again or request support for more assistance. |
106034 | FIDO transaction content cannot be rendered |
Try again or request support for more assistance. |
106035 | FIDO transaction sign user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
106036 | FIDO get information invalid command |
Try again or request support for more assistance. |
106037 | FIDO open settings invalid command |
Try again or request support for more assistance. |
106038 | Operation canceled |
Please try again or request support for more assistance. |
106039 | Operation canceled |
Please try again or request support for more assistance. |
107000 | Authenticator Implementation error |
HYPRCore error |
107001 | Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device. |
Try again or request support for more assistance. |
107002 | Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happened due to incomplete permissions or the problem with Face ID on this device. |
1. User should ensure that Face ID permissions are granted for this application in the device settings. |
107003 | Face ID authenticator cannot render content |
Try again or request support for more assistance. |
107004 | Face ID authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107005 | Face ID biometric removal not supported |
Try again or request support for more assistance. |
107006 | Face ID authenticator user already enrolled |
Try again or request support for more assistance. |
107007 | Operation failed |
Please try again or request support for more assistance. |
107008 | Operation failed |
Please try again or request support for more assistance. |
107009 | Fingerprint authenticator error |
Try again or request support for more assistance. |
107010 | Fingerprint authenticator not available |
Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again. |
107011 | Fingerprint authenticator cannot render content |
Try again or request support for more assistance. |
107012 | Fingerprint authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107013 | Fingerprint biometric removal not supported |
Try again or request support for more assistance. |
107014 | Fingerprint authenticator user already enrolled |
Try again or request support for more assistance. |
107015 | Operation failed |
Please try again or request support for more assistance. |
107016 | Operation failed |
Please try again or request support for more assistance. |
107017 | User is trying to register with PIN, but PIN authenticator user already enrolled |
User should deregister before trying to register with this authenticator. |
107018 | PIN authenticator cannot render content. |
1. Try to re-register and try again |
107019 | PIN authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107020 | Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user. |
User should register PIN or policy should be modified to include only registered authenticators. |
107021 | PIN authenticator user data deletion error |
1. User should try to de-register again. |
107022 | PIN authenticator user not enrolled |
User should register PIN or policy should be modified to include only registered authenticators. |
107023 | Fingerprint authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107024 | Face ID authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107025 | Face authenticator user already enrolled |
User should deregister before trying to register with this authenticator. |
107026 | User is not enrolled with Face Authenticator. |
Try again or request support for more assistance. |
107027 | Operation failed |
Please try again or request support for more assistance. |
107028 | Face authenticator cannot render content |
Try again or request support for more assistance. |
107029 | Face authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107030 | Face authenticator user enrollment failed |
Try again or request support for more assistance. |
107031 | Face authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107032 | Face authenticator enrollment timeout |
User should try to register again and ensure that registration done in 60 seconds or less. |
107033 | Face authenticator user enrollment result unknown |
Try again or request support for more assistance. |
107034 | Face authenticator user verification failed |
Try again or request support for more assistance. |
107035 | Face authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107036 | Face authenticator verification timeout |
Your request did not complete in time. Please try again. |
107037 | Face authenticator verification result unknown |
Try again or request support for more assistance. |
107038 | Face authenticator user data migration to new version failed |
Try again or request support for more assistance. |
107040 | Voice authenticator user already enrolled. User is trying to register with Voice, but it's already enrolled. |
User should remove existing registration before trying to register with this authenticator again. |
107041 | The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user. |
1. Register Voice Authenticator and try again. |
107042 | Voice authenticator failed to de-register. |
1. De-register Voice Authenticator and try again. |
107043 | Voice authenticator cannot render content. |
Analyze SDK debugger logs and contact HYPR support for the assistance. |
107044 | Voice authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107045 | Voice authenticator user enrollment failed. |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107046 | Voice authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107047 | Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds. |
User should try to register again in a quiet place and ensure that registration done in 60 seconds or less. |
107048 | Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice. |
1. User should try to authenticate with Voice again. |
107049 | Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice. |
User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less. |
107050 | Voice authenticator user cancelled |
User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow. |
107051 | Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice. |
User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less. |
107052 | Voice authenticator verification failed with unknown error. |
1. User should try to authenticate again. |
107053 | Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade. |
Analyze SDK debugger logs and contact HYPR support for the assistance. |
107060 | Operation failed |
Please try again or request support for more assistance. |
107061 | Operation failed |
Please try again or request support for more assistance. |
107062 | Operation canceled |
Please try again or request support for more assistance. |
107063 | Operation failed |
Please try again or request support for more assistance. |
107064 | Operation failed |
Please try again or request support for more assistance. |
107065 | Operation failed |
Please try again or request support for more assistance. |
107066 | Operation failed |
Please try again or request support for more assistance. |
107067 | Operation failed |
Please try again or request support for more assistance. |
107080 | Operation canceled |
Please try again or request support for more assistance. |
107081 | Operation canceled |
Please try again or request support for more assistance. |
107082 | Operation canceled |
Please try again or request support for more assistance. |
107083 | Operation canceled |
Please try again or request support for more assistance. |
107084 | Operation failed |
Please check if your passcode is already setup and try again. |
107085 | Operation failed |
Biometry lockout - please lock the iPhone screen, unlock it using passcode and try again. |
107086 | Operation failed |
Non-registered face is used to scan. Please use the correct face and try again. |
107200 | Operation failed |
Please try again or request support for more assistance. |
107201 | Operation failed |
Please try again or request support for more assistance. |
107202 | Operation canceled |
Please try again or request support for more assistance. |
107203 | Operation failed |
Please try again or request support for more assistance. |
107204 | Operation failed |
Please try again or request support for more assistance. |
107205 | Operation failed |
Please try again or request support for more assistance. |
107206 | Operation failed |
Please try again or request support for more assistance. |
107207 | Operation failed |
Please try again or request support for more assistance. |
107208 | Operation failed |
Please try again or request support for more assistance. |
107209 | Operation failed |
Please try again or request support for more assistance. |
107210 | Operation failed |
Please try again or request support for more assistance. |
107211 | Operation failed |
Please try again or request support for more assistance. |
107212 | Operation failed |
Please try again or request support for more assistance. |
107213 | Operation failed |
Please try again or request support for more assistance. |
107214 | Operation failed |
Please try again or request support for more assistance. |
107215 | Operation failed |
Please try again or request support for more assistance. |
107216 | Operation failed |
Please try again or request support for more assistance. |
107217 | Operation failed |
Please try again or request support for more assistance. |
107218 | Operation failed |
Please try again or request support for more assistance. |
107219 | Operation failed |
Please try again or request support for more assistance. |
107220 | Operation canceled |
Please try again or request support for more assistance. |
107221 | Operation failed |
Please try again or request support for more assistance. |
107222 | Operation failed |
Please try again or request support for more assistance. |
107223 | Operation failed |
Please try again or request support for more assistance. |
107224 | Operation failed |
Please try again or request support for more assistance. |
107225 | Operation failed |
Please try again or request support for more assistance. |
107226 | Operation failed |
Please try again or request support for more assistance. |
107227 | Operation failed |
Please try again or request support for more assistance. |
107228 | Operation failed |
Please try again or request support for more assistance. |
107229 | Operation failed |
Please try again or request support for more assistance. |
107230 | Operation failed |
Please try again or request support for more assistance. |
107231 | Operation failed |
Please try again or request support for more assistance. |
107232 | Operation failed |
Please try again or request support for more assistance. |
107233 | Operation failed |
Please try again or request support for more assistance. |
107234 | Operation failed |
Please try again or request support for more assistance. |
107235 | Operation failed |
Please try again or request support for more assistance. |
107236 | Operation failed |
Please try again or request support for more assistance. |
107240 | Operation failed |
Please try again or request support for more assistance. |
107241 | Operation canceled |
Please try again or request support for more assistance. |
107242 | Operation failed |
Please try again or request support for more assistance. |
107243 | Operation failed |
Please try again or request support for more assistance. |
108000 | ADP not initialized |
Make sure that ADP initialized with correct configuration. Check debugger logs for more details. |
108001 | ADP not available |
Make sure that ADP initialized with correct configuration. Check debugger logs for more details. |
108002 | ADP already initialized |
Make sure that ADP initialized with correct configuration. Check debugger logs for more details. |
109000 | Generic offline tokens error. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109001 | No offline tokens received from server. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109002 | No offline tokens auth received from server. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109003 | No signing certificated received from server. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109004 | Failed to store offline tokens. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109005 | Failed to retrieve offline tokens. |
Reach the support. |
109006 | The mobile app has received an invalid Offline PINs payload from the server. |
1. The user should restart the app and try again. |
109007 | No offline tokens left. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109008 | Offline mode failed |
Please try again or request support for more assistance. |
109009 | Offline mode failed |
Please try again or request support for more assistance. |
109010 | Failed to store discarded offline tokens |
Try one more time and if doesn't work reach the support. |
109011 | Tokens Base64URL invalid format. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109012 | Offline token field missing in user profile. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109013 | FIDO auth payload error while accessing offline tokens. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109014 | UAF client response error while accessing offline tokens. |
Try regular unlock before next offline token attempt and if doesn't work reach the support. |
109015 | Authentication canceled while accessing offline tokens. |
User canceled the authentication, no action needed. |
1010000 | Offline mode failed |
Please try again or request support for more assistance. |
1010001 | Offline mode failed |
Please try again or request support for more assistance. |
1010002 | Offline mode failed |
Please try again or request support for more assistance. |
1010003 | Offline mode failed |
Please try again or request support for more assistance. |
1010004 | Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed. |
User should try to authenticate again. |
1010005 | Offline mode failed |
Please try again or request support for more assistance. |
1010006 | Offline mode failed |
Please try again or request support for more assistance. |
1010007 | Offline mode failed |
Please try again or request support for more assistance. |
1010008 | Offline mode failed |
Please try again or request support for more assistance. |
1010009 | Offline mode failed |
Please try again or request support for more assistance. |
1010010 | Offline mode failed |
Please try again or request support for more assistance. |
1010011 | Random AES iv generation failed during certificate-based login. |
Reach the support. |
1011000 | Audit Event failed |
Audit event failed. Please try again |
1011001 | Audit Event failed |
Audit event failed. Please try again |
1011002 | Audit Event failed |
Audit event failed. Please try again |
1011003 | Audit Event failed |
Audit event failed. Please try again |
1020000 | HMAC validation failed |
1. User should try again. |
1030000 | Server API version lower than supported by the SDK |
Upgrade your server to use this Mobile SDK version. |
1030001 | Server API version higher than supported by the SDK |
Update your mobile app and try again. |
1030010 | Not enough permissions to enable QR scanner. User declined to grant camera permissions. |
Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted. |
1030011 | Endpoint Security feature flag Required |
Feature flag ENDPOINT_API_SECURITY_TOKEN_DEVICE must be enabled for this flow |
1030012 | Windows web enrollment feature flag required |
Feature flag WINDOWS_WEB_ENROLLMENT must be enabled for this flow |
1030013 | Invalid Registration Push Payload |
Try again or contact support |
1072037 | Operation failed |
Please try again or request support for more assistance. |
1072038 | Operation failed |
Please try again or request support for more assistance. |
1072039 | Operation failed |
Please try again or request support for more assistance. |