HYPR Error Codes Troubleshooting Table

Last Updated: November 24, 2023 08:55

This page lists all the possible errors returned by each of the HYPR platform components.

Code Prefixes

The first two digits in all HYPR error codes indicate the source. Some of the defined ranges of errors are linked here.

The easiest way to find an error is still just to search the page.

Error Prefixes by Component
15 : Windows	14 : Mac	12 : Server	11 : Android	10 : iOS
1520xxx Registration	1410xxx General	1201xxx RP Services	112xxx ASM/Authentication	10100x-10107x User Agent
1521xxx Installation Tokens	1420xxx-1450xxx Reg/Auth	1202xxx CC Services	113xxx FIDO Client Errors	101071-101074 API/Endpoint
1522xxx Audit Events	1460xxx HYPRspeed	1203xxx FIDO2 Services	114xxx General Errors	101075-101079 OOB / Push
1523xxx Log Submission	1470xxx General	1204xxx RADIUS Services	115xxx Action Checks	104xxx-106xxx FIDO Client
1530xxx+ Miscellaneous		1205xxx IdP Services	116xxx User Agent	107xxx Authenticators
		1206xxx UAF Services	111xxxx Authenticators	109xxx Offline Mode
		1207xxx IdV Services
		1208xxx CA Services

HYPR Passwordless for Windows

Code	Error	Cause and Resolution
Registration Error Codes (1520xxx)
1520001	Registration failed. We're already waiting for a device to finish registering for this account, please try again in a minute.	There appears to be an active device registration in progress, or else a previous attempt at registration may not have timed out yet. What to do? Wait 3 minutes then try to register again. This should allow enough time for any pending requests to complete. If the error reoccurs, reboot the computer and try again.
1520002	Registration failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.	The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process. What to do? Make sure the workstation has a reliable network connection then try to register again. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. If the issue persists, reboot the workstation before trying again.
1520003	Registration failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.	The request timed out. Either the registration took longer than the allowed duration, or no response was received from the server or domain controller during one of the steps in the pairing process. What to do? Make sure the workstation has a reliable network connection then try to register again. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. If the issue persists, reboot the workstation before trying again.
1520004	Registration failed. Something went wrong during device registration. Please try again, or contact support if this keeps happening.	The workstation client isn't configured properly. The cause might be an invalid URL, incorrect app ID, or a problem with one of the other installation parameters. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. What to do? Verify that all the workstation client configuration parameters are set correctly (RP URL, Application ID, Pinning Key Hash, and Install Token). Check that the user is on a secure network (office or VPN). This will ensure the user is ready to begin pairing. If the issue persists, try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue. If the issue still persists, contact an admin with troubleshooting information.
1520005	Operation failed. Something went wrong unpairing your device. Please try again.	Failure to deregister a device. This may occur for several reasons, including a delay on the server. What to do? Wait 2 minutes and then try to deregister again. This should allow enough time for any pending requests to complete. If the issue persists, try to deregister using the mobile app: Long press on the workstation icon click Computer Details Delete the connected device
1520006	Registration failed. Something went wrong during device registration. Please try again on your company's intranet or over a secure network. Contact Support if this keeps happening.	The workstation isn't on an authorized network, which prevents the pairing process from generating a certificate with the domain. This issue may also be experienced when proxies are involved in the routing connection. What to do? Make sure the workstation is connected to the correct network (office or VPN) then try to register again. If the issue persists, try to register again but proceed as quickly as possible through the pairing process to make sure user speed is not the cause of the issue. If the issue persists, reboot the workstation before trying again.
1520007	Registration failed. Something went wrong with that request. Failed to write the certificate to the Security Key.	What to do? Retry updating the certificate on the security key. If you cannot remember the PIN, contact an admin for assistance and a possible factory reset.
1520008	Registration failed. Something went wrong with that request. Failed to generate key pair on the Security Key.	What to do? Retry pairing with the security key. If the issue persists, contact an admin for assistance.
1520009	QR Fallback is not available.	Contact an administrator to verify that QR Fallback is enabled for the RP Application in use.
Installation Token Error Codes (1521xxx)
1521001	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	There was a problem with the API endpoint protection token exchange request. What to do? Check the HyprOneService log files on the workstation for more information
1521002	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	The workstation client does not have an API endpoint protection Install Token. What to do? Verify that the Install Token value in the workstation client install parameters is set correctly
1521003	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	The workstation failed to save an API endpoint protection Exchange Token to replace the Install Token. What to do? Check the HyprOneService log files on the workstation for more information
1521004	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	The API endpoint protection token exchange request didn't return a valid Exchange Token. What to do? Check the HyprOneService log files on the workstation for more information
1521005	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	Exception processing the API endpoint protection token exchange response. What to do? Check the HyprOneService log files on the workstation for more information
1521006	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	The API endpoint protection Exchange Token is invalid. What to do? If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.
1521007	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	Access to the API endpoint protection Exchange Token denied due to a deviceID, rpAppId, or machineId mismatch. What to do? If the Install Token is still active and valid, the workstation should reacquire an Exchange Token on the next HTTP request.
1521008	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	Invalid or expired API endpoint protection Install Token. What to do? Provide a new Install Token value in the workstation client configuration settings
1521009	Registration failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	Access to the API endpoint protection Install Token denied due to a deviceID, rpAppId, or machineId mismatch. What to do? Provide a new Install Token value in the workstation client configuration settings.
1521010	Registration failed. The attempt to update the Install Token did not succeed.	What to do? Provide a new Install Token value in the workstation client configuration settings. It may be necessary to contact an administrator to edit your Workforce Access Client installation parameters and/or reinstall WFA.
Audit Event Error Codes (1522xxx)
1522001	Operation failed. Invalid PIN entered.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522002	Operation failed. Failed to update PIN.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522003	Operation failed. PIN verification failed.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522004	Operation failed. Certificate error.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522005	Operation failed. Failed to enroll Security Key.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522006	Operation failed. Failed to reset Security Key.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522007	Operation failed. Management key verification failed.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522008	Operation failed. Error during install/uninstall.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522009	Operation failed. Configuration error.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522010	Operation failed. Error reported by CryptoManager.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522011	Operation failed. Error during service start/stop.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522012	Operation failed. Exception during workstation lock.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522013	Operation failed. Exception during workstation unlock.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522014	Operation failed. Failed to register workstation.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522015	Operation failed. Failed to deregister workstation.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522016	Operation failed. Failed to generate PIN/token.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522017	Operation failed. Failed to load stored data.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522018	Operation failed. Failed to register device.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522019	Operation failed. Failed to deregister device.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522020	Operation failed. Failed to unenroll Security Key.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522021	Authentication failed. Failed to authenticate with offline token or recovery PIN.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522022	Authentication failed. Failed to complete authentication.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522023	Authentication failed. Failed to cancel authentication.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522024	Operation failed. User presence failed.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522025	Status update. Trying to switch to REST API polling due to WebSocket errors.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522026	Status update. Successfully switched from WebSocket to REST API polling.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522027	Status update. Trying to switch from REST API polling back to WebSocket.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522028	Status update. Successfully switched from REST API polling back to WebSocket.	This error code is used only for log analytics and isn't displayed in the user interface. The 'message' and 'extendedMessage' event fields will contain information about the specific failure.
1522029	Status update. Successful workstation logon with Smart Key.	This error code is used only for log analytics and isn't displayed in the user interface. The event fields will contain information about the specific user and key. isSuccessful will be true.
1522030	Status update. Successful workstation unlock with Smart Key.	This error code is used only for log analytics and isn't displayed in the user interface. The event fields will contain information about the specific user and key. isSuccessful will be true.
1522031	Failed to decrypt login certificate.	The workstation failed to decrypt the login certificate presented by the mobile device. Could be caused by a problem on the mobile device, but workstation problems are more likely. The workstation's private keys may be damaged, or the TPM may have been reset. Also seen after doing P2V migration of a PC with a TPM. Even if the VM has a virtual TPM, the keys stored on the PC's TPM can't be migrated. What to do? Most likely WFA will need to be uninstalled and reinstalled. User will need to re-pair their mobile device(s).
1522032	Invalid SSO request.	The workstation received an invalid Desktop SSO request. What to do? Collect HYPR logs from workstation and escalate to Engineering.
1522033	SSO is not supported.	Either the Desktop SSO feature flag or Endpoint API Security is disabled. What to do? Update the RP App feature flags. If enabling Endpoint API Security for the first time, all users will need to uninstall and re-install Windows WFA.
1522034	Internal error during SSO processing.	An unexpected exception occured during SSO operation. What to do? Collect HYPR logs from workstation and escalate to Engineering.
1522035	Last logon/unlock was not performed with HYPR.	SSO doesn't work if last login/unlock used a security key or password. What to do? Lock the workstation and then unlock using the HYPR Mobile App.
1522036	Server rejected SSO.	The server rejected the SSO attempt. Most likely cause is that too much time has elapsed since login/unlock with the HYPR Mobile App. What to do? Lock the workstation and then unlock using the HYPR Mobile App. Open web browser and attempt SSO as soon as possible after unlocking.
1522037	Failed to save device data.	An error occured while adding a newly registered security key to the paired device database. What to do? This really shouldn't fail. It is likely that something is very wrong with the workstation. Check Windows event logs.
1522038	Failed to save offline/recovery PIN data.	An error occured while saving recovery PINs for a newly registered security key. What to do? This really shouldn't fail. It is likely that something is very wrong with the workstation. Check Windows event logs.
1522039	The enrollment service encountered an error that wasn't directly associated with a request.	Internal error in the Enrollment Service. What to do? Collect HYPR logs from enrollment server and escalate to Engineering.
1522040	The enrollment service was unable enroll a user certificate.	Error during certificate enrollment. What to do? Collect HYPR logs from enrollment server and escalate to Engineering.
1522041	The enrollment service was unable revoke a user certificate.	Error during certificate revocation. What to do? Collect HYPR logs from enrollment server and escalate to Engineering.
1522042	Login certificate has expired.	Contact an administrator to obtain a valid certificate.
Log Submission Error Codes (1523xxx)
1523001	Workstation logs submitted.	Workstation log files were successfully submitted.
1523002	Log submission failed. Failed to submit log files.	This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code is used when a more specific error code isn't available (1523003, 1523004, or 1523005). Consult the message and extendedMessage Event fields for information about the specific failure.
1523003	Log submission failed. Failed to collect HYPR log files.	This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting HYPR application logs. Consult the message and extendedMessage Event fields for information about the specific failure.
1523004	Log submission failed. Failed to collect Windows Event Logs.	This error code is used with failure Audit Events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while collecting Windows event logs. Consult the message and extendedMessage Event fields for information about the specific failure.
1523005	Log submission failed. Failed to upload log files.	This error code is used with failure audit events and is intended for log analytics. It isn't displayed in the HyprUnlock user interface. This code indicates a failure while uploading the collected logs to the RP Server. Consult the message and extendedMessage Event fields for information about the specific failure.
Miscellaneous Errors (1530xxx+)
1530001	Registration failed. The password you entered is incorrect.	If the Require User Presence option is turned on in the Control Center, users must type in their current password when pairing a device to validate that they are the employee who is logged into the workstation. When this is incorrectly entered, for example if a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. What to do? Use the correct password for the user in question.
1530002	Operation failed. Too many failed attempts. Your security key PIN is locked. Please contact Support for assistance	An invalid security key PIN was entered while pairing or logging in. In contrast to HYPR Mobile App users, security key users are required to enter a PIN to accomplish multifactor authentication. What to do? Use an administrator-provided management PIN or a backup PIN method at the next attempted login session. If you do not have a secondary method to use your security key, reach out to your Support team for further assistance.
1540001	Registration failed. You cancelled the registration process so this device was not set up.	The pairing process was manually canceled. Typically this is a user-chosen action. What to do? If the pairing process was inadvertently canceled, wait 2 minutes and before attempting to pair the device again. This should allow enough time for any pending requests to complete. If the issue persists without manual cancellation, identify at what step in pairing the action canceled and inform your Support team.
1550001	Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.	This error indicates that the workstation client may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. This can be caused by an invalid certificate template name during enrollment or that the certificate template does not exist. What to do? Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. If the issue persists, guide the user to reboot the workstation before trying again. If the issue persists, an admin can check the registry editor to see the configured certificate template, and make sure the name matches the configuration in the AD Certificate Authority configuration.
1550002	Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.	The user isn't authorized to enroll a certificate for the certificate template type. What to do? Check that the user is on a secure network (office or VPN) and try again. This will ensure the user is ready to begin pairing. If the issue persists, reboot the workstation before trying again. If the issue still persists, contact an administrator and have them try these steps: Select the *User* template in AD Add the user to the Group or user names list under Properties > Security in the template Click Enroll and try again
1550003	Registration failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.	The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by Active Directory Certificate Service (AD CS) not working properly. What to do? Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. If the issue persists, guide the user to reboot the workstation before trying again. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that certificate for this user can be issued from the Certificate Authority.
1550005	Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.	The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the value of the public key pinning having been set to an invalid entry. What to do? An admin may validate that the correct value is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550006	Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.	This error indicates that the workstation user may not be configured properly. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the registry values having been set to an invalid entry or having experienced an issue during installation or upgrade. What to do? An admin may validate that the correct values reside in the user's registry editor is set for a user or whether a new value needs to be set. In the event that a new value in set, it is recommended to restart the HYPR service or reboot the machine following the change prior to trying to pair again. Once ready to pair, check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550007	Registration failed. Something went wrong with that request. Your admin will need to verify configuration of the application. Please contact Support.	Indicates an unknown event. Generally a user may retry the pairing or authentication and proceed successfully but may need further troubleshooting in the case where this issue is caused by a current or change in the enterprise environment. This is typically not a production issue and may be experienced during sandbox or deployment testing by internal or pilot users. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550008	Registration failed. Your computer appears to be offline. Please check this computer's network connection and try again.	The workstation client does not detect an internet connection. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. If the issue persists, restart the HYPR service from services.msc and try to pair again. If the issue persists, an admin may analyze HYPROneService log for more information and ensure that a certificate for this user can be issued from the Certificate Authority.
1550009	Registration failed. The current configuration is not compatible with your domain. Please contact Support for more information.	The workstation client isn't configured properly. This is typically not a production issue and is usually only experienced during sandbox or deployment testing by internal or pilot users. This can be caused by the Control Center settings being in conflict with the type of end user seeking to pair and use the product. What to do? An admin may need to validate on the Control Center that workstation login is enabled. If it is not enabled, it is likely that a domain user is attempting to enroll and that functionality is not supported when the toggle is disabled. Once this is updated, the end user should be able to seamlessly pair with success.
1550010	Registration failed. The current configuration is not compatible with your domain. Please contact support for more information.	The user is trying to enroll a security key using a local user account. What to do? Your registration policy is not compatible with the method you are using. Try a different method; verify your certificate is current; or contact an admin if the issue persists.
1570001	Operation failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.	The workstation client does not detect an internet connection. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. If the issue persists, restart the HYPR service from services.msc and try to pair again. If the issue persists, an admin may analyze the HYPROneService log for more information and escalate as needed.
1570002	Operation failed. Something went wrong with that request. Please try again, or contact support if this keeps happening.	The workstation client experienced an issue with the network. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. If the issue persists, restart the HYPR service from services.msc and try to pair again. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1570003	Operation failed. Something went wrong with that request. Please reboot your computer and try again, or contact support if this keeps happening.	The workstation client experienced an unrecoverable error. What to do? Restart the HYPR service from services.msc and try to pair again. If the user cannot restart the HYPR service, ask the user to reboot their workstation. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1580001	Reenrollment failed. Failed to store reenrollment certificate.
1590001	Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.	The Control Center API version is less than 4 or not defined and a QR code cannot be generated. What to do? Validate the Server version and update if necessary.
1590002	Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.	The Control Center failed to generate a QR code. What to do? Check the Control Center Audit Trail or logs.
1590003	Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.	The Control Center believes the workstation client doesn't support QR code functionality What to do? Validate the workstation client version and update if necessary.
1590004	Registration failed. We could not reach the server to start the pairing process. Please try again, or contact support if it keeps happening.	A problem occurred during QR code request and response processing. What to do? Analyze the HyprOneService logs to see if there's a Control Center issue.

HYPR Passwordless for Mac

Code	Error	Cause and Resolution
General Error Codes (1410xxx)
1410001	General failure. Something went wrong with that request. Please try again, or contact Support if this keeps happening.	This error indicates that the workstation client experienced an general error. What to do? When encountering this error, you will often be presented information for troubleshooting inline with the error. Generally retrying the pairing process will resolve itself. If this does not work, ask the user to reboot their workstation.
1410002	General failure. Failed to register the workstation with the server. Obtain a new install token and reinstall the product.	This error indicates that the install token specified at installation time is not valid for this workstation What to do? Check that the token has been inserted correctly and hasn't been revoked If the error persist, obtain a new token from your system administrator and retry
Registration / Authentication Error Codes (1420xxx, 1430xxx, 1440xxx, 1450xxx)
1420001	Registration failed. We're already waiting for a device to finish registering for this account, please try again in a minute.	This error indicates that the workstation client experienced a network error and a new attempt has been started. What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420002	Registration failed. Something went wrong with that request. Check that you are connected to the internet, then try again.	This error indicates that the workstation client experienced a network error during new device pairing. What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420003	Registration failed. Something went wrong with that request. Check that you are connected to the internet, then try again.	This error indicates that the request has timed out. This may be the result of a registration taking longer than the allowed duration, or the failure to receive a response from the server during a step in the pairing process. What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420004	Registration failed. Something went wrong during device registration. Try again, or contact support if this keeps happening.	This error indicates that device pairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420005	Operation failed. Something went wrong unpairing your device. Please try again.	This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. What to do? Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete. If the issue persists, reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1420006	Registration failed. Something went wrong during the creation of the authentication certificate. Check that you are connected to the internet, then try again.	This error indicates that the certificate to be associated with the user could not be generated or installed in the system. This may happen for a number of reasons, including instability in the network connection with the domain controller What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for any pending request or network instability to resolve. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1420007	Registration failed. Something went wrong trying to identify the Certification Authority server. Check that you are connected to the domain, then try again.	This error indicates that the MacOS LDAP repository didn't have an entry for the Certification Authority for the current user. What to do? Using Directory Utility, check that the LDAP configuration has an entry in the CertificateAuthorities section of the node /Active Directory/DOMAIN/All Domains. If the issue persists, try re-joining the domain.
1420008	Registration failed. The Kerberos user name isn't in the expected format. Check that you are connected to the domain, then try again.	This error indicates that the Kerberos username isn't in the format user@fully.qualified.domain.name. What to do? Check that the Kerberos name of the user (e.g., by running klist) is in the form user@domain.address. If the issue persists, try re-joining the domain.
1420009	Registration failed. Something went wrong trying to contact the Certification Authority server. Check that you are connected to the Internet, then try again.	This error indicates a problem trying to contact the Certification Authority server(s) What to do? Check the network connectivity with the server hosting the domain controller. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420010	Registration failed. The Certification Authority server refused to issue the certificate. Check that you are authorized to request certificates, then try again.	This error indicates an authentication problem trying to contact the Certification Authority server(s). What to do? Check the network connectivity with the server hosting the domain controller. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420011	Registration failed. The Certification Authority server didn't accept the certificate template. Check the configuration, then try again.	This error indicates that the certificate template specified in the configuration file is not valid. What to do? Check that the CertificateTemplate setting in the HYPR Passwordless client application references a certificate template that the domain controller has published and that is readable by the user. If the issue persists, an admin may analyze HyprUnlock log for more information to troubleshoot the network configuration.
1420012	Registration failed. The Certification Authority server failed to issue the certificate. Check the logs on the server for the underlying reason, then try again.	This error indicates that the Certification Authority server could not complete the operation. What to do? Check the logs in the domain controller; if the certificate has been issued but it's waiting for approval, ensure the configuration is changed so that the certificates are immediately issued when requested. Perform the necessary changes to the server configuration.
1420013	Registration failed. The Certification Authority reported that the clock of the computer is not aligned with the clock on the server. Check the clock, then try again.	This error indicates that the clock of the computer is not synchronized with the clock of the Certification Authority server. What to do? Verify the date and time settings on the domain controller and adjust the clock on the client computer so that it is aligned with it, then retry the operation.
1420014	Registration failed. Failed to import the certificate issued by the Certification Authority server. Check the encryption scheme of the template, then try again.	This error indicates that the certificate issued by the Certification Authority could not be imported locally. What to do? Verify that the certificate template defined on the domain controller is using the RSA cipher with 2048 bits.
1420015	Registration failed. The user's Kerberos ticket has expired. Renew it, then try again.	This error indicate that the Kerberos ticket of the user has expired. What to do? 1. Renew the ticket by using the `kinit` utility. 2. Retry the operation.
1420016	QR Fallback Authentication is not enabled.	What to do? Verify you are logging into the correct application, and try again. If the issue persists, verify with an administrator or Support that the application in question is using QR Fallback.
1430001	Registration failed. The password you entered is incorrect.	This error indicates that the user was unable to authenticate during the pairing process. Users are asked to enter in their password one last time during pairing to ensure that the person pairing is the individual who logged into the workstation. What to do? Wait 2 minutes and then proceed to pair once again. During the authentication step, enter your credential slowly and carefully. If the issue persists, reboot the computer and try to pair. This may ensure the computer did not reach an error state.
1430002	Deregistration failed. The password you entered is incorrect.	This error indicates that device unpairing failed. This may happen for a number of reasons with the most common cause due to instability in the network connection at a critical step in the process. What to do? Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete. If the issue persists, reboot the computer and try to unpair. This may ensure the computer did not reach an error state.
1430003	Unable to complete certificate binding.	This error indicates that the user most likely didn't enter her password when requested by MacOS when binding the user to the certificate. Ensure to enter the user password when requested by the system dialog with the yellow smartcard chip icon.
1440001	Registration failed. You cancelled the registration process so this device was not set up.	This error indicates that the user canceled the pairing process when asked to confirm their authorization with their current password. What to do? Wait 2 minutes and then proceed to pair once again. This may allow enough time for pending requests to complete. During the step where a prompt appears, do not dismiss it. Enter your credentials to complete pairing.
1450001	General Authentication Error.	This error indicates that the workstation client experienced an error while unlocking the user. What to do? Wait 2 minutes and then proceed to authenticate again. If this does not resolve the issue, try a reboot and see if the issue persists.
HYPRspeed (Desktop SSO) Error Codes (1460xxx)
1460001	Desktop SSO failed. Unable to authenticate on web site.	An attempt to login on a web site using the same session used on the workstation (Desktop SSO) was denied by the server What to do? 1. Ensure that you authenticated on the workstation using HYPR 2. If the error persist, contact support
1460002	Desktop SSO failed. Feature has not been enabled.	Desktop SSO isn't turned on for this HYPR server.
1460003	Desktop SSO failed. Secure Endpoint has not been enabled.	Secure Endpoint Protection is not enabled on the workstation.
1460004	Desktop SSO failed. SSO request is not valid.	The arguments of the request don't match the settings of the workstation.
1460005	Desktop SSO failed. You must be authenticated with HYPR in order to use Desktop SSO.	An attempt to login on a web site using the same session used on the workstation (Desktop SSO) failed because there is no active session. 1. Lock the workstation and unlock it using HYPR. 2. If the error persists, contact Support.
1460006	Failed to sign SSO challenge.	The crypto operations required by DesktopSSO could not be performed. Contact Support.
General Error Codes (1470xxx)
1470001	Operation failed. Something went wrong with that request. Check that you are connected to the Internet, then try again.	This error indicates that the workstation client experienced an issue with the network. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1470002	Operation failed. Something went wrong with that request. Please try again, or contact Support if this keeps happening.	This error indicates that the workstation client experienced an unrecoverable error. What to do? Check that the user is on a secure network (office or VPN) before pairing. This will ensure the user is ready to begin pairing. Validate that the user can open a webpage that is not cached and will successfully load on their workstation. Then have the user try to pair with HYPR. If the issue persists, an admin may analyze HYPROneService log for more information and escalate as needed.
1470003	Unable to retrieve the public key.	This error indicates that the public key for HYPR is not available in the Keychain. Check Keychain for com.hypr.employeeaccess and see if public key is available.
1470004	Unable to retrieve the private key.	This error indicates that the public key for HYPR is not available in the Keychain. Check Keychain for com.hypr.employeeaccess and see if public key is available.

HYPR Cloud / HYPR On Prem (Server)

Please note that these errors may be displayed in the HYPR Mobile App as well; this indicates that the root cause of the problem is the server-related error.

Code	Error	Cause and Resolution
RP Service Error Codes (1201xxx) Back to Top
1201001	Usually the result of the server under load/contention. The authorization request has been interrupted for the ClientRegistrationComplete request.	What to do? 1. Check the logs for any indications of server failures. 2. The user can retry after 1 minute.
1201002	The user already has a pending registration request.	What to do? Device pairing may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201003	This error indicates that the push provider is not configured for this application.	What to do? Configure a push provider in the Control Center.
1201004	The user has a pending request with the same ID.	What to do? Wait for session to timeout over 1 minute or so. Re-try: a Registration may still be in progress. Try again in a couple of minutes, or contact support if the issue persists.
1201005	The session provided is not valid.	What to do? Wait 1 minute and try again, or contact support if the issue persists.
1201006	The client or device software version is incompatible with the server.	What to do? Please contact support to confirm that you have the correct software version.
1201007	The registration request is invalid.	What to do? Try again after 1 minute or contact support if the issue persists.
1201008	This error indicates that the client cancelled registration and the current operation cannot proceed.	What to do? Wait 1 minute and try again.
1201009	An authentication or registration attempt already exists.	What to do? Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.
1201010	This error indicates that an invalid image was uploaded.	What to do? The max file size is 256kb. Please try again with a smaller image.
1201011	The session is not valid for this request because it has timed out. It took too long to complete the action.	What to do? The user should restart the app and try to authenticate again.
1201012	The current machine does not exist in the user's session.	What to do? Wait 1 minute for the session to expire, and then try again.
1201013	The request is invalid for the user's session. OR No authentication payload found.	What to do? Wait 1 minute for the session to expire, and then try again.
1201014	The user's session cannot be found.	What to do? Wait 1 minute for the session to expire, and then try again.
1201015	This error indicates that there was a problem registering the user for push notifications.	What to do? The administrator should check that the API token is valid in their push notification settings.
1201016	The user's session cannot be found.	What to do? Wait 1 minute for the session to expire, and then try again.
1201017	This indicates that there was an internal error creating an SSL client.	What to do? Wait 1 minute and try again. If the issue persists, contact HYPR support.
1201018	Registration failed due to a timeout.	What to do? The user can wait 1 minute and try again.
1201019	There was an issue communicating with the client.	What to do? Wait 1 minute and try again.
1201020	The sessionId provided in the request is invalid.	What to do? Wait 1 minute for the session to expire, and then try again.
1201021	There was a problem updating the status for the machine.	What to do? Check that the machine is paired and try again.
1201022	The authentication failed due to the presence of another pending authentication request.	This usually happens when the user canceled or failed the first authentication attempt and initiated the second one right away. HYPR by default allows only one user authentication per minute so that the server will cancel the second authentication attempt. What to do? Wait for 1 minute and try again. You may want to restart the HYPR Mobile App. If the issue persists, record the tracer ID displayed on the error screen, and escalate to the Control Center admin to analyze logs for further diagnostics.
1201023	The operation failed due to invalid request parameters.	What to do? Wait for 1 minute and try again. Contact Support if the issue persists.
1201026	An authentication or registration attempt already exists.	What to do? Please wait 1 minute and try again. If the issue continues, check the audit log within the Control Center.
1201027	There's a pending unpairing request for this device.	What to do? Ensure that another de registration attempt is not in progress. Wait for 1 minute and re-try.
1201029	Invalid Workstation Configuration.	What to do? Verify that the Workstation settings for this application are correct.
1201030	Issue occurred with Workstation Lock.	What to do? Wait for 1 minute and try again. Contact support if the issue persists.
1201031	Registration canceled by client setup.	What to do? Wait 1 minute and try again.
1201032	The machined display name for the provided rpAppId is not found.	What to do? Verify that the appId is correct and that it currently exists and try again.
1201033	Invalid username provided.	What to do? Verify that the username is correct and that it currently exists and try again.
1201034	There was a problem deleting the user.	What to do? Wait for 1 minute and try again. Contact support if the issue persists.
1201035	The machined display name for the provided rpAppId is not found.	What to do? Verify that the appId is correct and that it currently exists and try again.
1201036	The display name for this machine could not be found.	What to do? Verify that the display name is correct and that it currently exists and try again.
1201037	There was an issue with Workstation Web Login.	What to do? Wait for 1 minute and try again. Contact support if the issue persists.
1201038	The information collected during the registration process cannot be saved.	What to do? Wait for 1 minute and try again. Contact support if the issue persists.
1201039	During the registration process, a caller sent a request that is incompatible with the current state of the registration.	What to do? Wait 1 minute for the session to expire, and then try again.
1201040	There was a problem retrieving FIDO2 OOB Request.	What to do? Wait 1 minute for the session to expire, and then try again.
1201041	Cannot find a feature with the given name.	What to do? Verify that the flag name is correct and try again.
1201042	This feature flag is deprecated.	What to do? Cannot update a flag that is deprecated. Vertify the flag name is correct.
1201043	Cannot find a Magic Link entry for the token given.	What to do? Verify that the token is correct and try again.
1201044	Magic Link is not valid for the token given.	What to do? Verify that the token is correct and try again.
1201045	This feature is not currently enabled.	What to do? Please enable this feature flag and try again.
1201046	The Endpoint API token is invalid or expired.	What to do? Verify that the token is correct and try again.
1201047	No registration record for this device and rpApplication.	What to do? Verify that the token is correct and try again.
1201048	The Token was not found.	What to do? Verify that the token is correct and try again.
1201049	The SSO challenge is not found in the cache.	What to do? Try again. Contact HYPR support if the issue persists.
1201050	Signature validation failed.	What to do? Try again. Contact HYPR support if the issue persists.
1201051	The public key was not found in the certificate.	What to do? Try again. Contact HYPR support if the issue persists.
1201052	The deviceID, rpAppId, or namedUser is null.	What to do? Try again. Contact HYPR support if the issue persists.
1201053	Resetting the Magic Link, as it was clicked and no devices were registered.	What to do? Wait 1 minute and try again, or acquire a new Magic Link.
1201054	Error locating the original request to enroll certificate for this Workstation.	What to do?
1201055	Failed to submit certificate enrollment request for the Workstation.	What to do?
1201056	Failed to submit certificate enrollment request for the Workstation.	What to do?
1201057	Browser (OOB) authentication has been cancelled.	What to do? Mobile device cancelled the auth in progress. This is usually initiated by the user.
1201058	Device failed to de-register Browser (OOB).	What to do? Re-try from device or contact support to delete from ControlCenter admin console.
1201059	Device failed to de-register Workstation.	What to do? Re-try from device or contact support to delete from ControlCenter admin console.
1201060	Failed to unlock Workstation.	What to do? Wait for a minute and try again. Contact support if the issue persists.
1201061	Could not find a registered web account.	What to do? The device isn't registered to a web (OOB) account. Register via Device Manager.
1201062	FIDO session is expired.	What to do? Lock/Unlock the Workstation to refresh the FIDO session.
1201063	The logged in user ended up in an unexpected invalid state.	What to do? Please try logging out and re-logging in and if that does not resolve the issue, please try re-registering the user.
1201064	Desktop SSO workstation client could not sign the challenge.	What to do? Retry the operation and/or check the workstation logs.
1201065	There was a problem with generation of UAF record checksum.	What to do? Contact support.
1201066	There was a problem with generation of device record checksum.	What to do? Contact support.
1201067	There was a problem with validation of UAF record checksum.	What to do? Contact support.
1201068	There was a problem with validation of device record checksum.	What to do? Contact support.
1201069	Attempt validating checksum with no extension defined.	What to do? Contact support.
1201070	The crypto provider was requested to use a hash algorithm that is unsupported.	What to do? Change the hash algorithm to a supported value.
1201071	The crypto provider requested is unsupported.	What to do? Change the crypto provider to a supported value.
1201072	The crypto provider was requested to use a key id that is unsupported.	What to do? Change the key id to a supported value.
1201073	The crypto provider was requested to use a hash algorithm that is unsupported.	What to do? Change the hash algorithm to a supported value.
1201074	The batch database update failed.	What to do? Please contact support.
1201075	Could not verify the registered web account against the registrations on the device.	What to do? Ensure that the web account is paired to the mobile used to unlock the Workstation.
1201076	Could not verify the encrypted column.	What to do? Ensure that the encryption key hasn't been changed.
1201077	Multiple web accounts registered to the device.	What to do? This scenario is not supported. Try a different log in method or ensure that only one user account is registered to the HYPR web Application.
1201078	Error locating the certificate revocation request.	What to do? The certificate may have been revoked already. Confirm its revocation in the server logs.
1201079	Error reported by the CA service while signing or revoking a certificate.	What to do? Check the Control Center error logs and the CA administration console.
1201080	Signed data are wrong.	What to do? Please verify if data are signed properly.
1201081	Domain root certificate issue.	What to do? Please verify the provided certificate. It probably already exists in the db.
1201082	Domain root certificate issue.	What to do? Please verify the provided certificate.
1201083	Unauthorized workstation lock.	What to do? Register the device with the workstation.
1201084	Authentication attempt has been blocked by brute force detection in keycloak	What to do? Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201085	Possible brute force attempt detected for user latest failed authentication attempt.	What to do? Please wait a minute and try again. If the issue continues, check the audit log within the Control Center.
1201086	Risk policy (Adapt) evaluation request failed. OR Account Temporarily Blocked. May accompany a 403 status code.	This is a security measure to protect your information. If you believe this is an error or you need assistance, then please contact your administrator. What to do? Check connectivity and configuration in CC.
1201087	Risk policy (Adapt) has incorrect configurations.	What to do? Check connectivity and configuration in CC.
1201088	Risk policy (Adapt) evaluation has timed out, try again or reconfigure timeout.	What to do? Check connectivity and configuration in CC.
1201089	Risk policy (Adapt) could not be found	What to do? Check that policyId is correct and try again.
1201090	This feature is currently enabled.	What to do? Please disable this feature flag and try again.
CC Service Error Codes (1202xxx) Back to Top
1202001	This error indicates a generic server issue.	What to do? Check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202002	The user does not have any registered devices for the rpAppId.	What to do? The user should register a device under the requested application.
1202003	The request provided invalid data.	What to do? Try again. Contact HYPR Support if the issue persists.
1202004	The provided access token is invalid.	What to do? Check the access token supplied in the API request. Re-issue a new access token if needed.
1202005	This error indicates that the current license is invalid.	What to do? Check that the license server is reachable and that a valid license has been applied.
1202006	Could not find corresponding pin request from client.	What to do? Try again. Contact HYPR support if the issue persists.
1202007	This indicates that an internal service was not reachable.	What to do? Check that all services are available and running.
1202008	This indicates that the license server is not reachable.	What to do? Check that the license server is available and running.
1202009	An invalid application was used.	What to do? Check that you have created and set up the application in the Control Center.
1202010	The FIDO operation failed due to invalid request data.	What to do? Try again. Contact support if the issue persists.
1202011	The workstation session was not found.	What to do? Wait for session to timeout over 1 minute or so. Re-try
1202012	There was an issue with the websocket connection between the server and workstation.	What to do? Use Offline Mode or restart the computer and try again.
1202013	Authorization between the device and workstation failed.	What to do? Check that the workstation can reach the Active Directory server, and that the workstation HYPR service is running. Otherwise restart the computer, or use Offline Mode.
1202014	The Control Center failed to reach the UAF server.	What to do? Check that the UAF server is running and reachable.
1202015	This error indicates an issue with extensions.	What to do? Try again or contact support if the issue persists.
1202016	The workstation does not appear to be registered.	What to do? Try again or contact support if the issue persists.
1202017	This error indicates a problem with the SSL certificate.	What to do? Ensure that the certificate is in the correct format and try again.
1202018	This error indicates an issue creating a session.	What to do? Code problem. Check logs for session creation problem.
1202019	Ensure that the Action ID (Authentication Policy) is setup in Control Center for the Application. Action ID does not match Client Action ID.	What to do? Check Control Center for policy setup.
1202020	The application setup is incomplete or incorrect.	What to do? Please ensure that the action ID is configured for RPAppId in the Control Center.
1202021	Invalid data request object was received.	What to do? Please ensure configurations are valid and try again.
1202022	Could not find the device requested.	What to do? Please make sure your device has been paired with the computer.
1202023	There was a problem sending push notifications to the user.	What to do? Please make your device is paired, and push notifications are enabled.
1202024	Error sending login recovery e-mail. User could not be found.	What to do? Please ensure your device is registered to login with this website.
1202025	The operation on the workstation has timed out.	What to do? Wait 1 minute and try again.
1202026	There was an issue with push provider configuration.	What to do? Please make sure push notifications are enabled, and your device has been paired with the device manager.
1202027	There was an issue with push provider configuration. Either push is disabled or the url is null.	What to do? Check Control Center logs and contact HYPR Support for assistance.
1202028	There was an issue with the challenge used in the FIDO operation.	What to do? Wait 1 minute and try again, check the audit log within the Control Center.
1202029	There was an error in the adapter processing. The adapter URL is not correct.	What to do? Ensure that the adapter URL is valid and reachable from the server.
1202030	There was an error in the adapter processing. This was the resulting response bean from the adapter.	What to do? Check server logs for extension problems.
1202031	There is an issue with the extension JAR package.	What to do? Please ensure the identity provider extension follows the rules, and try again.
1202032	Failed to stop or unload the extension.	What to do? Please ensure the identity provider extension follows the rules, and try again.
1202033	Failed to load extensions. Path:	What to do? Check server logs for failure details. Usually, it's a filesystem permissions issue.
1202034	There was a problem with your identity provider extensions.	What to do? Check server logs for the specific extension problem. A runtime exception for a third-party product is not known to the server.
1202035	Failed to initialize server cache.	What to do? Server is not able to load applications from server and/or cache them. Check server logs for root cause.
1202036	Mobile device record not found on the server.	What to do? Might indicate a registration problem or perhaps the mobile device has been unpaired by the user.
1202037	HMAC of the message payload is invalid.	What to do? In some APIs the device supplies an HMAC of the message. This allows us to confirm the integrity of the message. Try re-registering the mobile device.
1202038	Device key in the request is invalid.	What to do? Registration data could be corrupt. RP app or the server might not be the one we registered with.
1202039	When revealing recovery PINs, no existing device registrations found. The search was by machineId, rpAppId, deviceId and machineUser.	What to do? Do a registration if it is a new device or an authentication other wise. Make sure recovery PINs are enabled in the control center.
1202040	MachineName not found. No matching MachineId found for machineName.	What to do? For the retrieve recovery PINs API, the machineName is the diplayed name. It is used to find the machineId to query the existing device registrations. The resolution is to provide an existing machineName.
1202041	A key agreement handshake component was missing when validating the Recovery PINs authentication.	Restart registration or authentication. If the issue persists, contact your support.
1202042	Validation of publicKeyAgreementAuth or recoveryPinsAuth failed.	What to do? There is a mismatch on the keys used to sign the uath. This is likely a legitimately invalid case and someone is trying to send the wrong keys.
1202043	Invalid recovery PINs, due to invalid recoveryPinsAuth.	What to do? Try registration or authentication with a new device.
1202044	Unable to lookup null/empty sessionId.	What to do? Wait 1 minute and try again; check the audit log within the Control Center.
1202045	The requested push message is not available.	What to do? The device is requesting a Firebase message from the server via poll, but it is not available. This may happen when the message is expired, the HMAC is incorrect, or no payload is sent.
1202046	Invite to onboarding user was not able to be sent.	What to do? Wait 1 minute and try again; check the audit log within the Control Center.
1202047	Onboarding was not able to communicate with the SSO Provider.	What to do? Wait 1 minute and try again; check the audit log within the Control Center.
1202048	Your username doesn't exist in your IDP, but it must exist for initial integration. Please refer to the documentation for guidance.	What to do? Make sure the username is typed correctly and that is exists on your network; then try again.
1202049	The username provided doesn't exist in the SSO provider.	What to do? Make sure the username is typed correctly and that is exists in your SSO system; then try again.
1202050	The API token provided seems to be invalid for your IdP.	What to do? Verify your API Token is still valid, then try agian.
1202051	Error sending invitation e-mail. This functionality is only available on HYPR Cloud platforms.	What to do? Email Onboarding Service is only available on HYPR Cloud.
1202052	It looks like this person has already been invited.	What to do? The username for this RP App has already been invited and a Magic Link has already been generated for them. Try another username or use Resend Invitation to send a new invitation to this user.
1202053	The API token provided seems to be expired for your IdP.	What to do? Verify the API Token is still valid for your IdP, then try again.
1202054	The application name provided is invalid for your IdP.	What to do? Please check the RP Application configuration in Control Center Advanced Mode.
1202055	We can't seem to be able to create an OIDC application in your IdP. Please refer to the documentation for guidance.	What to do? Verify your IdP OIDC Settings, then try again.
1202056	Keycloak Realm creation failed.	What to do? Please retry the integration.
1202057	Keycloak Realm Token failed to be retrieved.	What to do? Please retry the integration.
1202058	Failed to retrieve Keycloak SAML metadata.	What to do? Please retry the integration.
1202059	Failed to CREATE Auth Flow.	What to do? Please retry the integration.
1202060	Failed to ADD Authentication Flow to Realm.	What to do? Please retry the integration.
1202061	Failed to GET Authentication Flow.	What to do? Please retry the integration.
1202062	Failed to create the Client scope.	What to do? Please retry the integration.
1202063	Keycloak failed to create the OIDC client.	What to do? Please retry the integration.
1202064	Keycloak failed to create the SAML client.	What to do? Please retry the integration.
1202065	Failed to get the Keycloak execution flow.	What to do? Please retry the integration.
1202066	Failed to configure the Keycloak Authenticator.	What to do? Please retry the integration.
1202067	Failed to enable the Keycloak Authenticator.	What to do? Please retry the integration.
1202068	Failed to get the Keycloak Secret.	What to do? Please retry the integration.
1202069	Failed to delete the Keycloak Realm.	What to do? Please retry the integration.
1202070	Failed to create user in the Realm.	What to do? Please retry the integration.
1202071	Failed to get a user from the Realm.	What to do? Please retry the integration.
1202072	Failed to delete a user from the Realm.	What to do? Please retry the integration.
1202075	Invalid recovery PIN update.	What to do? Please retry the integration.
1202076	Failed to configure CC Extension.	What to do? Please retry the integration.
1202300	Failed to configure CC Extension.	What to do? Please retry the integration.
1202301	Failed to configure CC Extension for Azure.	What to do? Please retry the integration.
1202302	Failed to get CC CSRF Token for integration operations.	What to do? Please retry the integration.
1202303	Failed to generate API Tokens for integration operations.	What to do? Please retry the integration.
1202500	Failed to complete the AzureAPI call. OR Status code 429 (TOO_MANY_REQUESTS) when API throttling thresholds are exceeded.	What to do? Please retry the integration. OR You are using too many API calls to gather your data. Try using the Bulk Export API to collect masses of data.
1202501	This indicates that the license validation has failed.	What to do? The administrator should check that the correct license has been provided.
1202502	Unable to delete the application.	What to do? Check that you have created and set up the application in the Control Center.
1202503	Unable to create or update application.	What to do? Check that you don't have created the same application in the Control Center.
1202504	Could not connect to Data Lake API.	What to do? Check the correct values are present in the DataLakeConfig, and IAM User creds are in Vault.
1202505	Certificate verification error.	What to do? Verify your certificate. Check if certification path can be built and all certificates in the chain are valid and there are no CRL checks that are failed. Check network connection to distribution point of CRL.
1202506	Could not read default app name from server configuration. Check Vault setup.	What to do? Check Vault setup.
1202507	This error indicates a Redis script issue.	What to do? Check the Redis script.
1202508	This error indicates a redis queue issue.	What to do? Check the Redis script.
1202509	Invalid property configuration.	What to do? Make sure to add JavaDoc to newly introduced config property.
1202510	Invalid algorithm code problem.	What to do? Check hash algorithm code in DesktopSSO configuration, CBOR algorithm, or IANA algorithm in FIDO2 configuration.
1202511	RO is missing in some service.	What to do? Check service definition.
1202512	There was an error during negotiating version between clientVersion, deviceVersion, serverVersion.	What to do? Check proper versions.
1202513	Access token is invalid.	What to do? Check yout token.
1202514	Invalid Push Notification Payload Problem.	What to do? Check the payload.
1202515	User e-mail invalid.	What to do? Provide valid e-mail.
1202516	QR code is invalid.	What to do? Check the QR code validity or wait for a new one to generate.
1202517	The device registration could not be processed successfully.	What to do? If the issue persists, contact HYPR Support.
1202519	There was a state transition problem during device authentication request processing.	What to do? If the issue persists, contact HYPR Support.
1202520	This error indicates a generic server issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202521	This error indicates a configuration issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202522	This error indicates a vault configuration issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202523	This error indicates a Redis configuration issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202524	ControlCenter.log doesn't exist.	What to do? Check the log directory.
1202525	Failed to modify Feature Flag. Lack of Authority.	What to do? Contact HYPR Support for assistance.
1202526	Feature Flag toggle for the rpApp is forbidden.	What to do? Don't try to toggle the Feature Flag in question.
1202527	Invalid session record.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202528	This error indicates a cache configuration issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202529	This error indicates a cache configuration issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202530	This error indicates a websocket message issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202531	This error indicates a websocket message issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202532	This error indicates a websocket message issue.	What to do? The administrator should check the server logs for indicators of an unhandled error. If the issue persists, contact HYPR Support.
1202601	Authentication has been blocked due to failure limit being reached by user. May accompany a 403 status code.	What to do? Wait the specified duration until your account is unblocked; then try again. If the issue persists, contact your support with this issue.
FIDO2 Service Error Codes (1203xxx) Back to Top
1203001	Failed to execute FIDO2 request.	What to do? Wait 1 minute and try again, check the audit log within the Control Center.
1203002	Could not validate extension response.	What to do? Wait 1 minute and try again, check the audit log within the Control Center.
1203003	FIDO2 settings are null.	What to do? Please make sure FIDO2 settings are configured.
1203004	FIDO2 settings model is null.	What to do? Please make sure the settings model is populated and try again.
1203005	There is a problem with the METADATA.	What to do? Wait 1 minute and try again, check the audit log within the Control Center.
1203006	The FIDO2 server is unreachable.	What to do? Check Control Center logs and contact HYPR Support for assistance.
1203007	FIDO2 settings are not currently enabled.	What to do? Enable FIDO2 and try again.
1203008	Missing FIDO metadata. aaguid={aaguid}	What to do? Check Control Center logs and contact HYPR Support for assistance.
1203009	FIDO2 authenticator certificate, specified in the metadata, is about to expire.	What to do? Update authenticator metadata with the latest copy from the FIDO MetaData Service.
1203010	WebAuthn operation cannot be completed because initial session is not found.	What to do? Try again. If problem persists, contact HYPR Support to increase the FIDO2 session timeout.
1203011	WebAuthn operation cannot be completed due to DPK problem.	What to do? Try again. If the problem persists, contact HYPR Support for investigation.
1203012	WebAuthn operation cannot be completed due to FIDO2 policy.	What to do? Try a different FIDO2 authenticator, or call an administrator for details.
1203013	Origin returned by client/browser does not match RP origin.	What to do? Call administrator to verify RP origin in FIDO2 settings is set properly.

1203034	There was a problem with your identity provider extensions.	What to do? Check server logs for the specific extension problem. A runtime exception for a third-party product is not known to the server.
RADIUS Service Error Codes (1204xxx) Back to Top
1204010	RADIUS server ID was not found.	What to do? Choose an existing radiusServerId.
1204011	RADIUS server cannot be created.	What to do? Check RADIUS server constraints.
1204012	RADIUS server cannot be created.	What to do? Check RADIUS server data.
1204013	RADIUS server cannot be updated.	What to do? Check RADIUS server constraints.
1204014	RADIUS server cannot be updated.	What to do? Check RADIUS server data.
1204015	RADIUS server cannot be deleted.	What to do? Check RADIUS server data and constraints.
1204016	RADIUS configuration ID was not found.	What to do? Choose RADIUS config ID which exists.
1204017	RADIUS configuration cannot be created.	What to do? Check RADIUS config constraints.
1204018	RADIUS configuration cannot be created.	What to do? Check RADIUS config data.
1204019	RADIUS configuration cannot be updated.	What to do? Check RADIUS config constraints.
1204020	RADIUS configuration cannot be updated.	What to do? Check RADIUS config data.
1204021	RADIUS configuration cannot be deleted.	What to do? Check RADIUS config data and constraints.
1204022	RADIUS client ID was not found.	What to do? Choose RADIUS client ID which exists.
1204023	RADIUS client cannot be created.	What to do? Check RADIUS client constraints.
1204024	RADIUS client cannot be created.	What to do? Check RADIUS client data.
1204025	RADIUS client cannot be updated.	What to do? Check RADIUS client constraints.
1204026	RADIUS client cannot be updated.	What to do? Check RADIUS client data.
1204027	RADIUS client cannot be deleted.	What to do? Check RADIUS client data and constraints.
1204028	RADIUS server has not updated Control Center with its status yet.	What to do? Ensure RADIUS server is configured properly and try again later.
1204029	RADIUS server name already exists.	What to do? Choose a different server name.
1204030	RADIUS config name already exists.	What to do? Choose a different config name.
1204031	RADIUS client name already exists.	What to do? Choose a different client name.
1204032	RADIUS integration name already exists.	What to do? Use existing RADIUS integration.
1204033	RADIUS integration cannot be created.	What to do? Check RADIUS integration constraints.
1204034	RADIUS integration cannot be created.	What to do? Check RADIUS integration data.
1204035	RADIUS integration cannot be deleted.	What to do? Check RADIUS integration data and constraints.
1204036	RADIUS integration ID cannot be found.	What to do? Choose an existing RADIUS integration ID.
1204037	The RP app value provided for the RADIUS integration is invalid.	What to do? For a standalone RADIUS integration, the RP app value must be unique. To leverage an existing integration, the RP app must exist and be configured properly.
1204038	The RP app ID for the RADIUS server was not found.	What to do? Ensure the RP app ID being associated with the RADIUS server exists.
1204039	The RP app ID for the RADIUS config was not found.	What to do? Ensure the RP app ID being associated with the RADIUS config exists.
1204040	RADIUS clients cannot be created.	What to do? Check RADIUS client constraints.
1204041	RADIUS clients cannot be created.	What to do? Check RADIUS client data.
1204042	RADIUS onboarding cannot create integration.	What to do? Check integrations setup data.
1204043	RADIUS onboarding cannot create RADIUS server.	What to do? Check server setup data.
1204044	RADIUS onboarding cannot create RADIUS configuration.	What to do? Check configuration setup data.
1204045	RADIUS onboarding cannot create RADIUS clients.	What to do? Check client setup data.
1204046	RADIUS onboarding cannot be created.	What to do? Check onboarding setup data.
IdP Service Error Codes (1205xxx) Back to Top
1205001	IdP user does not exist.	What to do? Please verify the IdP user exists.
1205002	Invalid API key.	What to do? Please contact Support.
1205002	API key has expired.	What to do? Please contact Support.
1205003	Invalid RP App name.	What to do? Please contact Support.
1205004	Unable to create OIDC.	What to do? Please contact Support.
1205005	Unable to create OIDC application.	What to do? Please contact Support.
1205006	Error creating OIDC routing rule.	What to do? Please contact Support.
1205007	Error creating OIDC policy rule.	What to do? Please contact Support.
1205008	Error configuring OIDC.	What to do? Please contact Support.
1205009	Error configuring extension.	What to do? Please contact Support.
1205010	Error configuring extention association.	What to do? Please contact Support.
1205011	Error configuring device config.	What to do? Please contact Support.
1205012	Invalid SSO URL.	What to do? Please verify the URL is correct.
1205013	Duplicate RP AppID.	What to do? Please verify there are no other RP applications with the same name.
1205014	SSO profile is in use.	What to do? Please contact Support.
1205015	IDP configuration not found.	What to do? Please contact Support.
1205018	Bad Request found when trying to activate routing rules.	What to do? Please contact Support.
1205019	Bad Request found when trying to deactivate routing rules.	What to do? Please contact Support.
1205025	Failed to validate IdP integrations.	What to do? Please retry the integration.
UAF Service Error Codes (1206xxx) Back to Top
1206001	UAF Code OK (1200).	What to do? Please contact Support for any questions.
1206002	UAF Code Bad request (1400).	What to do? Please contact Support.
1206003	UAF Unknown AAID (1480).	What to do? Please contact Support.
1206004	Unknown KeyId (1481).	What to do? Please contact Support for any questions.
1206005	UAF Code OK (1491).	What to do? Please contact Support for any questions.
1206006	UAF Unacceptable Attestation (1496).	What to do? Please contact Support for any questions.
1206007	UAF Unacceptable content (1498).	What to do? Please contact Support for any questions.
1206008	UAF Internal Server Error (1500).	What to do? Please contact Support for any questions.
1206009	UAF Internal Error - Invalid Cache (1501).	What to do? Please contact Support for any questions.
1206010	UAF Registration record not found (1502).	What to do? Please contact Support for any questions.
1206011	Could not retrieve the applications.	What to do? Please contact Support for any questions.
1206012	Error creating or updating the application.	What to do? Please contact Support for any questions.
1206013	Invalid characters in the field.	What to do? Please contact Support for any questions.
1206014	Cannot find the application. Please verify you provided the correct AppId.	What to do? Please contact Support for any questions.
1206015	Incorrect AppID provided.	What to do? Please contact Support for any questions.
1206016	Could not retrieve the logins for this user. Please make sure all parameters are correct.	What to do? Please contact Support for any questions.
1206017	Cannot validate the JSON create action bean parameter.	What to do? Please make sure that all necessary value are specified from the CreateUAFActionBean class.
1206018	Error deleting the action.	What to do? Please contact Support for any questions.
1206019	Could not retrieve the authenticators for this user. Please make sure all parameters are correct.	What to do? Please contact Support for any questions.
1206020	Could not lock the user for this aaid.	What to do? Please make sure all inputs are valid.
1206021	The difference between the stored count of login attempts and the authenticator count of login attempts has become inconsistent.	What to do? An authenticator may be malfunctioning or have been cloned. Logs investigation is recommended.
1206022	Could not delete the user.	What to do? Retry deleting or see the logs.
1206023	The UAF authenticator certificate specified in the metadata is about to expire.	What to do? Update authenticator metadata with latest copy from the FIDO MetaDataService.
1206024	UAF invalid encoding problem.	What to do? Check the UAF encoding.
1206025	UAF invalid input problem.	What to do? Check the UAF input.
1206026	UAF invalid request problem.	What to do? Check the UAF request.
1206027	UAF invalid attestation statement problem.	What to do? Check the UAF attestation statement.
1206028	UAF invalid attestation statement problem	What to do? Check the UAF attestation statement.
1206029	UAF invalid client data problem.	What to do? Check the UAF client data.
1206030	UAF invalid authenticator data problem.	What to do? Check the UAF client authenticator data.
1206031	UAF invalid attested credential data problem.	What to do? Check the UAF attested credential data.
1206032	UAF invalid rpi hash problem.	What to do? Check the UAF rpi hash.
1206033	UAF User handle is invalid.	What to do? Check the UAF user handle.
1206034	UAF key type code problem.	What to do? Check the UAF key type code.
1206035	UAF curve type code problem.	What to do? Check the UAF curve type code.
1206036	UAF attestation signature problem.	What to do? Check UAF attestation signature.
1206037	UAF assertion signature problem.	What to do? Check UAF assertion signature.
1206038	UAF invalid CredentialId problem.	What to do? Check UAF CredentialId.
1206039	The certificate does not meet requirements.	What to do? Check the certificate.
1206040	FIDO2 App setup is invalid.	What to do? Check FIDO2 App setup.
1206041	UAF Authenticator metadata is invalid.	What to do? Check UAF Authenticator metadata
1206042	JWT payload is invalid.	What to do? Check the JWT payload.
1206043	Certificate revocation check problem.	What to do? Please contact Support for any questions.
1206044	Operation is not permitted.	What to do? Please contact Support for any questions
1206045	A session is in progress for this user	What to do? Please contact support for any questions.
1206046	UAF Unregistered extension.	What to do? Please contact Support for any questions.
1206047	Could not construct UAFRequest from UAFResponse.	What to do? Please contact Support for any questions.
1206048	Pending QR Fallback request not found.	What to do? Check that activation code is correct and try again.
1206049	QR Fallback is disabled.	What to do? Verify that Manual QR retrieval is set to Enabled and try again.
Identity Verification (IdV) Service Error Codes (1207xxx) Back to Top
1207000	There was an issue looking up the user info.	What to do? Check the error payload for details.
1207001	There was a configuration issue with the user info service.	What to do? Check the error payload for details.
1207002	The source state was incomplete for this workflow	What to do? Check the error payload for details.
1207003	There was an issue calculating the distance from the user's IP address to their home address	What to do? Ensure the user's computer is connected near their home address.
1207004	The user's home address was not found	What to do? Add a home address to the user object.
1207005	Could not find the user's coordinates from their IP address	What to do? Check the error payload for details.
1207006	There was an issue looking up the user info.	What to do? Check the error payload for details.
1207007	The address of the IP could not be determined	What to do? Please contact support for any questions.
1207008	There was a problem with the requestors magic link.	What to do? Please contact support for any questions.
1207009	There was no transition found for this event.	What to do? Please contact support for any questions.
Certificate Authority (CA) Service Error Codes (1208xxx) Back to Top
1208000	There was no CA found for the given id.	What to do? Ensure the requested CA belongs to the current chain or one that already exists in CC.
1208001	We were unable to issue the certificate.	What to do? Please contact support for any questions.
1208002	We were unable to get the certificate.	What to do? Please contact support for any questions.
1208003	We were unable to revoke the certificate.	What to do? Please contact support for any questions.
1208004	We were unable to get the certificate chain.	What to do? Please contact support for any questions.

HYPR for Android / HYPR SDK for Android

Code	Error	Cause and Resolution
11100	Operation was cancelled.	This error indicates the user has entered in an incorrect 'user presence' check when prompted for their workstation password. During the pairing process, an enterprise may require the user to type in their current password one final time to validate that they are the professional who has logged into the workstation. When this is incorrectly entered, such as in the case where a rogue or malicious user tries to register on a colleague's unlocked workstation, the pairing process will not complete. What to do? 1. Check that the user is on a secure network (office or VPN) try again. This will ensure the user is ready to begin pairing. 2. If the issue persists - Try to register again but proceed quickly through the pairing process. This will ensure that end user speed is not the cause of the issue. 3. If the issue persists - Guide the user to reboot workstation before trying again.
11100	Operation cancelled. Please try again.	The cancel button or back button was pressed during a PIN authentication. What to do? No resolution is needed as this is normal behavior.
11100	Operation cancelled. Please try again.	The cancel button or back button was pressed during a fingerprint authentication. What to do? No resolution is needed as this is normal behavior.
11100	Authentication was cancelled.	The cancel button or back button was pressed during a face/voice authentication. What to do? No resolution is needed as this is normal behavior.
11100	Operation cancelled. Please try again.	The cancel button or back button was pressed during a face/voice registration. What to do? No resolution is needed as this is normal behavior.
11101	Unlock Operation was cancelled but returned an Offline Token PIN.
111010	Registration Failed. Please try again or contact your support for more detail.	Authenticator does not support the attestation type. This occurs when a policy is set to use a Full Basic Authenticator ADP SDK, but the developer used a Surrogate Authenticator Prefs SDK instead. What to do? Modify your policy to use the correct AAIDs.
ASM / Authentication Errors (112xxx)
112001	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112002	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112003	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112004	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112005	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112006	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112007	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112008	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112009	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112010	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112011	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112012	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112013	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112014	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112015	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112016	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112017	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112018	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112019	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112020	Operation Failed. Please try again or contact your support for more detail.	ASM Internal Error What to do? Internal SDK error. Check the logs for more details.
112501	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112502	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112503	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112504	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112505	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112506	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112507	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112508	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112509	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112510	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112511	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112512	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112513	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112514	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112515	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112516	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112517	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112518	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112519	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112520	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112521	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112522	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112523	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112524	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112525	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112526	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112527	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112528	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112529	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112530	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112531	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
112532	Operation Failed. Please try again or contact your support for more detail.	Authenticator Internal Error What to do? Internal SDK error. Check the logs for more details.
FIDO Client Errors (113xxx)
113001	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113002	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113003	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113004	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113005	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113006	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113007	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113008	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113009	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113010	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113011	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113012	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113013	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113014	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113015	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113016	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113017	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113018	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113019	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113020	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113021	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113022	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113023	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113024	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113025	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113026	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113027	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113028	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113029	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113030	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113031	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113040	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113041	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113050	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113051	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113052	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113053	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113054	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113055	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113056	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113057	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113058	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113059	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113060	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113061	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113062	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113063	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113064	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113065	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113066	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113067	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113068	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113069	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113070	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113071	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113072	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113073	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113074	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113075	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113080	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113081	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113082	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113083	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113084	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113085	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113086	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113087	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113088	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113089	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113090	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113091	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113092	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113093	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113094	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113095	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113096	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
113097	Operation Failed. Please try again or contact your support for more detail.	Fido Client Internal Error What to do? Internal SDK error. Check the logs for more details.
General Errors (114xxx)
114010	Operation Failed. Please try again or contact your support for more detail.	Any generic failure that is not caused by the user but rather the underlying framework. Example: null pointer exceptions, invalid states, operating system errors, invalid develop implementations of interfaces, etc. What to do? Check the logs for more details.
114011	FacetId Check Failed. Please contact your support for more detail.	The FacetId generated by the top-level application is not present on the Fido Server. What to do? The FacetId needs to be added to the Fido Server FacetId list.
114012	Discovery Failed due to no Authenticator matching the policy. Please contact your support for more detail.	There was no valid authenticator on the device that matched the policy from the server. What to do? Be sure that you are using an authentication that matches with the set policy. Please contact your support for more detail.
114013	Operation Failed. Please contact your support for more detail.	The negotiated server API version is too low for the attempted operation. What to do? Upgrade the server to a version that supports the operation.
114020	Authenticator Hardware Not Supported. Please contact your support for more detail.	The authenticator hardware is not supported on the device which resulted in an invalid application state. What to do? This error is unlikely, but may occur if HYPR is used with a non-HYPR FIDO Client. Please contact your support for more detail.
114030	Authenticator is not Registered. Please contact your support for more detail.	The authenticator is not registered. What to do? Make sure the authenticator is registered. If the issue persists, please contact your support for more detail.
114030	Authentication failed. Palm not recognized. Please try again.	Palm recognition failed due to the palm not being recognized. What to do? Please try again if your palm is registered with this device.
114040	Transaction Invalid. Please contact your support for more detail.	There is a list of transactions specified in the JSON, however, there is no transaction with the type "text/plain". What to do? Correct the JSON being sent in the push notification.
114050	Operation failed. This app needs permission to use the camera. Please enable it in the app\’s settings.	Camera permissions were denied when attempting to scan a barcode. What to do? This app needs permission to use the camera. Please enable it in the app's settings.
114060	Operation Failed. Please try again or contact your Support for more detail.	This a generic error returned by the server to the HYPR Mobile App during the operation. It is a catch-all for several conditions; the root cause should be analyzed by reviewing Audit Trail logs and searching on the trace ID. What to do? Restart the HYPR Mobile App and try again. If the issue persists, record the trace ID displayed on the error screen and send it to the Control Center administrator to analyze the logs.
114070	Operation Failed. Please try again or contact your support for more detail.	Invalid SSL credentials were used. What to do? Make sure that your SSL credentials are correct.
114071	Operation Failed. Please try again or contact your support for more detail.	Malformed Server URL was received or set in the application. What to do? Check the URLs being set in the application or in the barcode.
114080	Operation failed. Seems like you have no internet connection. Make sure you are connected to the internet and try again.	No internet connection. What to do? Make sure you are connected to the internet and try again.
114090	Operation cancelled. Please try again.	This error occurs if the app was backgrounded at any time during an operation. What to do? Please try again, making sure to not background the app.
Barcode Scanner Errors (11410x)
114100	Operation Failed. Please try again or contact your support for more detail.	Barcode scanner failed to start. What to do? Internal SDK error. Check the logs for more details.
114101	Operation Failed. Please try again or contact your support for more detail.	Barcode scanner received a null camera exception. What to do? Internal SDK error. Check the logs for more details.
114102	Operation Failed. Please try again or contact your support for more detail.	Barcode scanner received an access error. What to do? Internal SDK error. Check the logs for more details.
114103	Operation Failed. Please try again or contact your support for more detail.	Barcode scanner preview exception. What to do? Internal SDK error. Check the logs for more details.
114104	Operation Failed. Please try again or contact your support for more detail.	No barcode captured. What to do? Internal SDK error. Check the logs for more details.
114105	Operation Failed. Please try again or contact your support for more detail.	Barcode JSON exception. What to do? Internal SDK error. Check the logs for more details.
Push Errors (11411x)
114110	Operation Failed. Please try again or contact your support for more detail.	Machine null during push notification received. What to do? Internal SDK error. Check the logs for more details.
114111	This authentication request is expired. Please try to authenticate again to continue.	This authentication request is expired. What to do? User should start a new authentication.
Relying Party Adapter Errors (11412x-114139)
114120	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter response not valid. What to do? Internal SDK error. Check the logs for more details.
114121	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter response database error. What to do? Internal SDK error. Check the logs for more details.
114122	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter workstation unlock user logged out. What to do? Internal SDK error. Check the logs for more details.
114123	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter workstation unlock user already logged in. What to do? Internal SDK error. Check the logs for more details.
114124	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter workstation unlock authentication timed out. What to do? Internal SDK error. Check the logs for more details.
114125	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter workstation unlock rejected by workstation. What to do? Internal SDK error. Check the logs for more details.
114126	Operation Failed. Please try again or contact your support for more detail.	Relying Party Adapter workstation unlock complete rejected by workstation. May indicate that workstation lost private key and pairing is broken. What to do? Internal SDK error. Check the logs for more details.
114130	We were unable to lock your computer. Please try again on your computer.	Relying Party Adapter workstation lock failed, workstation unreachable. What to do? Check if the workstation has internet access.
114131	Operation Failed. Please try again or contact your support for more detail.	Please try again or contact your support for more detail.
FIDO Payload Adapter Errors (11414x)
114140	Operation Failed. Please try again or contact your support for more detail.	Fido Payload Adapter JSON exception. What to do? Internal SDK error. Check the logs for more details.
FIDO Client Adapter Errors (11415x)
114150	Operation Failed. Please try again or contact your support for more detail.	Fido Client Adapter invalid activity action. What to do? Internal SDK error. Check the logs for more details.
FIDO Client Manager Errors (11416x-11417x)
114160	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager JSON exception. What to do? Internal SDK error. Check the logs for more details.
114161	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager could not find Fido Client Activity. What to do? Internal SDK error. Check the logs for more details.
114162	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager no activity status result received. What to do? Internal SDK error. Check the logs for more details.
114163	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager invalid activity result received. What to do? Internal SDK error. Check the logs for more details.
114164	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager activity data result null. What to do? Internal SDK error. Check the logs for more details.
114165	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager callback null. What to do? Internal SDK error. Check the logs for more details.
114166	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager no discovery data received. What to do? Internal SDK error. Check the logs for more details.
114167	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager invalid UAF intent type. What to do? Internal SDK error. Check the logs for more details.
114168	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager intent type missing. What to do? Internal SDK error. Check the logs for more details.
114169	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager missing error code. What to do? Internal SDK error. Check the logs for more details.
114170	Operation Failed. Please try again or contact your support for more detail.	Fido Client Manager invalid error code. What to do? Internal SDK error. Check the logs for more details.
FIDO Deregistration Activity (11418x-11419x)
114180	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity not receive lower level error status code. What to do? Internal SDK error. Check the logs for more details.
114181	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity AAIDs JSON exception. What to do? Internal SDK error. Check the logs for more details.
114182	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity opdata missing. What to do? Internal SDK error. Check the logs for more details.
114183	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity opdata null. What to do? Internal SDK error. Check the logs for more details.
114184	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity activity resume fail. What to do? Internal SDK error. Check the logs for more details.
114185	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity activity result request code invalid. What to do? Internal SDK error. Check the logs for more details.
114186	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity error result no status. What to do? Internal SDK error. Check the logs for more details.
114187	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity intent op null. What to do? Internal SDK error. Check the logs for more details.
114188	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity intent msg extra null. What to do? Internal SDK error. Check the logs for more details.
114189	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity intent uaf msg null. What to do? Internal SDK error. Check the logs for more details.
114190	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity fidointent type invalid. What to do? Internal SDK error. Check the logs for more details.
114191	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity reg callback invalid method. What to do? Internal SDK error. Check the logs for more details.
114192	Operation Failed. Please try again or contact your support for more detail.	Deregister Activity dereg callback invalid method. What to do? Internal SDK error. Check the logs for more details.
Display Screen License PIN (11420x)
114200	Operation Failed. Please try again or contact your support for more detail.	QR Code parsing error. What to do? Internal SDK error. Check the logs for more details.
Display Screen Machine (11421x-11428x)
114210	Operation Failed. Please try again or contact your support for more detail.	Machine progress exception. What to do? Internal SDK error. Check the logs for more details.
114211	Operation Failed. Please try again or contact your support for more detail.	Machine progress device setup exception. What to do? Internal SDK error. Check the logs for more details.
114212	Operation Failed. Please try again or contact your support for more detail.	Machine progress device setup callback success exception. What to do? Internal SDK error. Check the logs for more details.
114213	Operation Failed. Please try again or contact your support for more detail.	Machine progress device setup callback fail exception. What to do? Internal SDK error. Check the logs for more details.
114214	Operation Failed. Please try again or contact your support for more detail.	Machine progress get fido registrations exception. What to do? Internal SDK error. Check the logs for more details.
114215	Operation Failed. Please try again or contact your support for more detail.	Machine progress add invalid OOB entry type. What to do? Internal SDK error. Check the logs for more details.
114216	Operation Failed. Please try again or contact your support for more detail.	Machine progress device setup success machine null. What to do? Internal SDK error. Check the logs for more details.
114217	Operation Failed. Please try again or contact your support for more detail.	Machine progress add post fido exception. What to do? Internal SDK error. Check the logs for more details.
114220	Operation Failed. Please try again or contact your support for more detail.	Machine device setup exception. What to do? Internal SDK error. Check the logs for more details.
114230	Operation Failed. Please try again or contact your support for more detail.	Machine delete exception. What to do? Internal SDK error. Check the logs for more details.
114231	Operation Failed. Please try again or contact your support for more detail.	Machine delete empty machine id. What to do? Internal SDK error. Check the logs for more details.
114240	Operation Failed. Please try again or contact your support for more detail.	Machine unlock exception. What to do? Internal SDK error. Check the logs for more details.
114241	Operation Failed. Please try again or contact your support for more detail.	Machine unlock invalid qr code. What to do? Internal SDK error. Check the logs for more details.
114250	Operation Failed. Please try again or contact your support for more detail.	Machine offline unlock exception. What to do? Internal SDK error. Check the logs for more details.
Operations Errors (114290-114999)
114290	Operation Failed. Please try again or contact your support for more detail.	Machine operation invalid server response instance What to do? Internal SDK error. Check the logs for more details.
114291	Operation Failed. Please try again or contact your support for more detail.	Machine operation invalid server confirmation response What to do? Internal SDK error. Check the logs for more details.
114292	Operation Failed. Please try again or contact your support for more detail.	Machine operation invalid fido complete response What to do? Internal SDK error. Check the logs for more details.
114300	Operation Failed. Please try again or contact your support for more detail.	Machine operation init null. What to do? Internal SDK error. Check the logs for more details.
114301	Operation Failed. Please try again or contact your support for more detail.	Machine operation audit event size 0. What to do? Internal SDK error. Check the logs for more details.
114302	Operation Failed. Please try again or contact your support for more detail.	Machine operation not supported in API version, too low. What to do? Internal SDK error. Check the logs for more details.
114303	Operation Failed. Please try again or contact your support for more detail.	Machine operation init machine null. What to do? Internal SDK error. Check the logs for more details.
114304	Operation Failed. Please try again or contact your support for more detail.	Machine operation exchange token info empty. What to do? Internal SDK error. Check the logs for more details.
114305	Operation Failed. Please try again or contact your support for more detail.	Machine operation poll method not overridden What to do? Internal SDK error. Check the logs for more details.
114306	Operation Failed. Please try again or contact your support for more detail.	Machine operation patch method not overridden What to do? Internal SDK error. Check the logs for more details.
114307	Operation Failed. Please try again or contact your support for more detail.	Machine operation json exception What to do? Internal SDK error. Check the logs for more details.
114308	Operation Failed. Please try again or contact your support for more detail.	Machine operation fido data null What to do? Internal SDK error. Check the logs for more details.
Operation - Authentication (11431x)
114310	Operation Failed. Please try again or contact your support for more detail.	Machine operation authentication request username empty. What to do? Internal SDK error. Check the logs for more details.
114311	[None.]	`getInitialRequest rpAppType` is WEB and machine is WORKSTATION but feature flag is off for `WINDOWS_WEB_ENROLLMENT` What to do? Enable the `WINDOWS_WEB_ENROLLMENT` feature flag on the server in order to use a workstation that was registered under a WEB RP App type.
Operation - Deregistration (11432x)
114320	Operation Failed. Please try again or contact your support for more detail.	Machine operation deregistration AAID key is empty. What to do? Internal SDK error. Check the logs for more details.
114320	Operation Failed. Please try again or contact your support for more detail.	Machine operation deregistration key ID is empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Logging (11434x)
114340	Operation Failed. Please try again or contact your support for more detail.	Please try again or contact your support for more detail.
Operation - License Device Registration (11435x-11437x)
114350	Operation Failed. Please try again or contact your support for more detail.	Machine operation device setup pin empty. What to do? Internal SDK error. Check the logs for more details.
114351	Operation Failed. Please try again or contact your support for more detail.	Machine operation device setup callback response invalid. What to do? Internal SDK error. Check the logs for more details.
114360	Operation Failed. Please try again or contact your support for more detail.	Machine operation device registration request empty parameter. What to do? Internal SDK error. Check the logs for more details.
114361	Operation Failed. Please try again or contact your support for more detail.	Machine operation device registration request invalid. What to do? Internal SDK error. Check the logs for more details.
114362	Operation Failed. Please try again or contact your support for more detail.	Machine operation device registration callback response invalid. What to do? Internal SDK error. Check the logs for more details.
114363	Operation Failed. Please try again or contact your support for more detail.	Machine operation device registration callback invalid offline payload. What to do? Internal SDK error. Check the logs for more details.
114370	Operation Failed. Please try again or contact your support for more detail.	Machine operation device setup invalid RP type. What to do? Internal SDK error. Check the logs for more details.
114371	Operation Failed. Please try again or contact your support for more detail.	Machine operation device setup callback response invalid. What to do? Internal SDK error. Check the logs for more details.
114372	Machine already paired.	Stop trying to pair the machine; or unpair it if necessary.
Operation - Web Deregistration (11438x-11439x)
114380	Operation Failed. Please try again or contact your support for more detail.	Machine operation website deregistration device ID empty. What to do? Internal SDK error. Check the logs for more details.
114381	Operation Failed. Please try again or contact your support for more detail.	Machine operation website deregistration request machines empty. What to do? Internal SDK error. Check the logs for more details.
114382	Operation Failed. Please try again or contact your support for more detail.	Machine operation website deregistration request returned machines empty. What to do? Internal SDK error. Check the logs for more details.
114390	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation deregistration device ID empty. What to do? Internal SDK error. Check the logs for more details.
114391	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation deregistration request machines empty. What to do? Internal SDK error. Check the logs for more details.
114392	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation deregistration request returned machines empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Machine Status (11440x)
114400	Operation Failed. Please try again or contact your support for more detail.	Machine operation machine status request device ID empty. What to do? Internal SDK error. Check the logs for more details.
114401	Operation Failed. Please try again or contact your support for more detail.	Machine operation machine status request RP App ID empty. What to do? Internal SDK error. Check the logs for more details.
114402	Operation Failed. Please try again or contact your support for more detail.	Machine operation machine status callback response invalid. What to do? Internal SDK error. Check the logs for more details.
114403	Operation Failed. Please try again or contact your support for more detail.	Machine operation machine status callback App Profile empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Unlock Canceled (11441x)
114410	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock init invalid state. What to do? Internal SDK error. Check the logs for more details.
114411	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock cancel request session ID empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Unlock Complete (11442x)
114420	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete machine empty. What to do? Internal SDK error. Check the logs for more details.
114421	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete session ID empty. What to do? Internal SDK error. Check the logs for more details.
114422	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete invalid HMAC. What to do? Internal SDK error. Check the logs for more details.
114423	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete login cert empty. What to do? Internal SDK error. Check the logs for more details.
114424	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete request parameter empty. What to do? Internal SDK error. Check the logs for more details.
114425	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete callback invalid. What to do? Internal SDK error. Check the logs for more details.
114426	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete calback invalid offline payload. What to do? Internal SDK error. Check the logs for more details.
114427	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete callback machine empty. What to do? Internal SDK error. Check the logs for more details.
114428	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock complete callback new cert save fail. What to do? Internal SDK error. Check the logs for more details.
Operation - Unlock (11443x)
114430	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock session ID empty. What to do? Internal SDK error. Check the logs for more details.
114431	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock callback counter error. What to do? Internal SDK error. Check the logs for more details.
114432	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock callback offline exception. What to do? Internal SDK error. Check the logs for more details.
114433	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock callback machine empty. What to do? Internal SDK error. Check the logs for more details.
114434	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock callback response invalid. What to do? Internal SDK error. Check the logs for more details.
114435	Operation Failed. Please try again or contact your support for more detail.	Machine operation workstation unlock callback response new cert invalid. What to do? Internal SDK error. Check the logs for more details.
Operation - Magic Link (11444x)
114440	Operation Failed. Please try again or contact your support for more detail.	Machine operation magic link callback response invalid. What to do? Internal SDK error. Check the logs for more details.
Operation - Server Information (11445x)
114450	Operation Failed. Please try again or contact your support for more detail.	Machine operation server info callback response invalid. What to do? Internal SDK error. Check the logs for more details.
Operation - Push Token (11446x)
114460	Operation Failed. Please try again or contact your support for more detail.	Machine operation push token request device ID empty. What to do? Internal SDK error. Check the logs for more details.
114461	Operation Failed. Please try again or contact your support for more detail.	Machine operation push token request machine ID empty. What to do? Internal SDK error. Check the logs for more details.
114462	Operation Failed. Please try again or contact your support for more detail.	Machine operation push token request machine username empty. What to do? Internal SDK error. Check the logs for more details.
114463	Operation Failed. Please try again or contact your support for more detail.	Machine operation push token request new token hmac empty. What to do? Internal SDK error. Check the logs for more details.
114464	Operation Failed. Please try again or contact your support for more detail.	Machine operation push token request new token value empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Registration Canceled (11447x)
114470	Operation Failed. Please try again or contact your support for more detail.	Machine operation registration cancel request PIN empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Authentication Canceled (11448x)
114480	Operation Failed. Please try again or contact your support for more detail.	Machine operation authentication cancel request session ID empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Features (11449x)
114490	Operation Failed. Please try again or contact your support for more detail.	Features operation features callback response invalid. What to do? Internal SDK error. Check the logs for more details.
Operation - Lock (11450x)
114500	Operation Failed. Please try again or contact your support for more detail.	Machine operation lock request session ID empty. What to do? Internal SDK error. Check the logs for more details.
114501	Operation Failed. Please try again or contact your support for more detail.	Machine operation lock request RP app ID empty. What to do? Internal SDK error. Check the logs for more details.
114502	Operation Failed. Please try again or contact your support for more detail.	Machine operation lock request device ID empty. What to do? Internal SDK error. Check the logs for more details.
114503	Operation Failed. Please try again or contact your support for more detail.	Machine operation lock request machine ID empty. What to do? Internal SDK error. Check the logs for more details.
114504	Operation Failed. Please try again or contact your support for more detail.	Machine operation lock request machineusername ID empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Pending Authentication (11451x)
114510	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication JSON exception. What to do? Internal SDK error. Check the logs for more details.
114511	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication JSON payload invalid. What to do? Internal SDK error. Check the logs for more details.
114512	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication RP App ID empty. What to do? Internal SDK error. Check the logs for more details.
114513	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication device ID empty. What to do? Internal SDK error. Check the logs for more details.
114514	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication machine ID empty. What to do? Internal SDK error. Check the logs for more details.
114515	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication machine username empty. What to do? Internal SDK error. Check the logs for more details.
114516	Operation Failed. Please try again or contact your support for more detail.	Machine operation pending authentication HMAC empty. What to do? Internal SDK error. Check the logs for more details.
Operation - Token Exchange (11452x)
114520	Operation Failed. Please try again or contact your support for more detail.	Machine operation exchange token JSON payload invalid. What to do? Internal SDK error. Check the logs for more details.
114521	Operation Failed. Please try again or contact your support for more detail.	Machine operation exchange token request fields invalid. What to do? Internal SDK error. Check the logs for more details.
114522	Operation Failed. Please try again or contact your support for more detail.	Machine operation exchange token response error. What to do? Internal SDK error. Check the logs for more details.
Operation - Authentication Session (11453x)
114530	It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.	This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet. What to do? The user should pair with the QR Authenticator and try to log in again.
114531	It looks like your phone isn’t paired with this web account. Contact your admin for help with pairing.	This happens when the user is trying to log in with QR Code Authenticator, but the user hasn't paired QR Code Authenticator with this URL/Mobile Device yet. What to do? The user should pair with the QR Authenticator and try to log in again.
114532	This login timed out. Have your phone ready and restart the login on your browser.	When the user is trying to log in with QR Code Authenticator, the authentication payload is missing the valid session ID. This happens when the user attempts to log in with QR Code Authenticator but didn't authenticate within a timeout period. What to do? The user should try to authentication again and ensure that authentication gets completed within one minute.
114533	Authentication cancelled. This feature is not enabled.	Deep link authentication is blocked by feature flag. What to do? Disable feature flag BLOCK_DYNAMIC_LINK_AUTH_MOBILE and try again.
Operation - Asynchronous Registration Start (11460x)
114600	Operation Failed. Please try again or contact your support for more detail.	The registration state is not valid. What to do? Please try again.
114601	The registration timed out. Start a new registration from your computer or web account to try again.	The registration timed out. What to do? Please try again.
114602	The registration was canceled. Start a new registration from your computer or web account to try again.	The registration was cancelled. What to do? Please try again.
114603	Operation Failed. Please try again or contact your support for more detail.	The registration response was invalid. What to do? Please try again.
Operation - Async Reg Complete (11461x)
114610	Operation Failed. Please try again or contact your support for more detail.	The registration state is not valid. What to do? Please try again.
114611	The registration timed out. Start a new registration from your computer or web account to try again.	The registration timed out. What to do? Please try again.
114612	The registration was canceled. Start a new registration from your computer or web account to try again.	The registration was cancelled. What to do? Please try again.
114613	Operation Failed. Please try again or contact your support for more detail.	The registration response was invalid. What to do? Please try again.
Operation - Log Submission (11462x)
114620	Log submission operation request fields invalid.	What to do? Internal SDK error. Check the logs for more details.
114621	Log submission operation gzip file failed. What to do?	Internal SDK error. Check the logs for more details.
114622	Log submission operation error response from server.	What to do? Internal SDK error. Check the logs for more details.
Operation - Cert Retrieval (11463x)
114630	Cert Retrieval operation request fields invalid.	What to do? Internal SDK error. Check the logs for more details.
114631	Cert Retrieval operation callback response invalid.	What to do? Internal SDK error. Check the logs for more details.
114632	Cert Retrieval operation callback response cert invalid.	What to do? Internal SDK error. Check the logs for more details.
114633	Cert Retrieval operation callback response cert exception.	What to do? Internal SDK error. Check the logs for more details.
114634	Cert Retrieval Confirm operation request fields are invalid.	What to do? Internal SDK error. Check the logs for more details.
114635	Cert Retrieval Confirm operation response fail from server.	What to do? Internal SDK error. Check the logs for more details.
Operation - Certificate Retrieval Confirmation (11464x)
114640	Certificate retrieval confirmation is missing important fields.	What to do? Verify the confirmation contains all necessary information. If the issue persists, contact an administrator.
114641	Certificate retrieval confirmation failed.	What to do? Verify the confirmation contains all necessary information, and connectivity exists for it to be sent. If the issue persists, contact an administrator.
Operation - Pending Authentication (11465x)
114650	Machine not found.	What to do? Verify the machine is connected to the web; connect to a VPN if your network requires a VPN connection. If the issue persists, contact an administrator.
114651	Authentication check payload already found.	What to do? The payload is a duplicate. Wait a few minutes and try again. If the issue persists, contact an administrator.
114652	Authentication check payload is invalid.	What to do? The payload is not valid. Wait a few minutes and try again. If the issue persists, contact an administrator.
114653	Authentication check payload not found.	What to do? The payload is missing. Wait a few minutes and try again. If the issue persists, contact an administrator.
Operation - Web Status Registration (1146xx)
114660	Required fields for web status registration are missing.	What to do? Verify the fields in the request are correct, then try again.
114661	An invalid response was returned during web status registration.	What to do? Verify the fields in the response are correct, then try again.
114662	Web status registration is not available.	What to do? Verify CC configuration shows Web Status Registration as enabled, then try again.
114670	Required fields for web status registration confirmation are missing.	What to do? Verify the fields in the confirmation are correct, then try again.
114671	Web status registration confirmation failure.	What to do? Verify the fields in the confirmation response are correct, then try again. If the problem persists, contact your Support for assistance.
Action Checks (115xxx)
115000	Operation Failed. Please try again or contact your support for more detail.	Action could not be started because HYPR is not initialized What to do? Internal SDK error. Check the logs for more details.
115001	Operation Failed. Please try again or contact your support for more detail.	One or more values provided to HyprActions are not valid. This usually happens only when SDK developers are integrating HYPR with APIs. What to do? The developer should analyze the application logs and ensure that implementation follows HYPR documentation. Escalate to HYPR Support if the issue keeps happening.
115010	Operation Failed. Please try again or contact your support for more detail.	Action not valid. What to do? Internal SDK error. Check the logs for more details.
115011	Operation Failed. Please try again or contact your support for more detail.	Action null. What to do? Internal SDK error. Check the logs for more details.
115012	Operation Failed. Please try again or contact your support for more detail.	Add app profile data empty. What to do? Internal SDK error. Check the logs for more details.
115013	Operation Failed. Please try again or contact your support for more detail.	Init OOB device setup already setup. What to do? Internal SDK error. Check the logs for more details.
115014	Operation Failed. Please try again or contact your support for more detail.	OOB start screen not overridden. What to do? Internal SDK error. Check the logs for more details.
115015	Operation Failed. Please try again or contact your support for more detail.	Pre OOB setup screen not overridden. What to do? Internal SDK error. Check the logs for more details.
115016	Operation Failed. Please try again or contact your support for more detail.	Unlock machine does not exist. What to do? Internal SDK error. Check the logs for more details.
115017	Operation Failed. Please try again or contact your support for more detail.	Lock machine does not exist. What to do? Internal SDK error. Check the logs for more details.
115018	Operation Failed. Please try again or contact your support for more detail.	Push machine does not exist. What to do? Internal SDK error. Check the logs for more details.
115019	Operation Failed. Please try again or contact your support for more detail.	Push HMAC invalid. What to do? Internal SDK error. Check the logs for more details.
115020	Operation Failed. Please try again or contact your support for more detail.	Pending auth check machine does not exist. What to do? Internal SDK error. Check the logs for more details.
115021	Operation Failed. Please try again or contact your support for more detail.	Add app profile rptype invalid. What to do? Internal SDK error. Check the logs for more details.
115022	Operation Failed. Please try again or contact your support for more detail.	Add app profile already exists. What to do? Internal SDK error. Check the logs for more details.
115023	Operation Failed. Please try again or contact your support for more detail.	Add app profile data invalid. What to do? Internal SDK error. Check the logs for more details.
115024	Operation Failed. Please try again or contact your support for more detail.	The Pending Authentication list is empty. What to do? Internal SDK error. Check the logs for more details.
115100	Operation Failed. Your device is not running a supported OS version.	The device is not running a supported OS version. What to do? User should update to the latest version of Android to continue using the app.
115101	Operation Failed. Your device is not using a supported version of the HYPR mobile application.	The device is not using a supported version of the HYPR mobile application. What to do? User should update to the latest version of the App.
115102	Operation Failed. Your device is not running a supported OS version and is not using a supported version of the HYPR mobile app.	The device is not running a supported OS version and is not using a supported version of the HYPR mobile app. What to do? User should update to the latest version of iOS then update to the latest version of the App.
115150	Operation Failed. Please try again or contact your support for more detail.	Action data app profile db id not set. What to do? Update to the supported Android OS version and HYPR version.
115151	Operation Failed. Please try again or contact your support for more detail.	Action data domain user profile db id invalid. What to do? Update to the supported Android OS version and HYPR version.
115152	Operation Failed. Please try again or contact your support for more detail.	Action data domain user profile db id no match. What to do? Update to the supported Android OS version and HYPR version.
115153	Operation Failed. Please try again or contact your support for more detail.	Action data rpurl or session id empty. What to do? Update to the supported Android OS version and HYPR version.
115154	Operation Failed. Please try again or contact your support for more detail.	Action data oobentrytype invalid. What to do? Update to the supported Android OS version and HYPR version.
115155	Operation Failed. Please try again or contact your support for more detail.	Action data oobentrytype direct pin or json empty. What to do? Update to the supported Android OS version and HYPR version.
115156	Operation Failed. Please try again or contact your support for more detail.	Action data oobentrytype magiclink token empty. What to do? Update to the supported Android OS version and HYPR version.
115157	Operation Failed. Please try again or contact your support for more detail.	Action data oobentrytype magiclink rpurl empty. What to do? Update to the supported Android OS version and HYPR version.
115158	Operation Failed. Please try again or contact your support for more detail.	Action data machine profile db id emtpy. What to do? Update to the supported Android OS version and HYPR version.
115159	Operation Failed. Please try again or contact your support for more detail.	Action data addappdata emtpy. What to do? Update to the supported Android OS version and HYPR version.
115160	Operation Failed. Please try again or contact your support for more detail.	Action data addappdata invalid. What to do? Update to the supported Android OS version and HYPR version.
115161	Operation Failed. Please try again or contact your support for more detail.	Action data pushtoken empty. What to do? Update to the supported Android OS version and HYPR version.
115162	Operation Failed. Please try again or contact your support for more detail.	Action data qrjson empty. What to do? Update to the supported Android OS version and HYPR version.
115163	Operation Failed. Please try again or contact your support for more detail.	Action data qrjson invalid. What to do? Update to the supported Android OS version and HYPR version.
115164	Operation Failed. Please try again or contact your support for more detail.	Action data offline fido auth invalid. What to do? Update to the supported Android OS version and HYPR version.
115165	Operation Failed. Please try again or contact your support for more detail.	Action data action invalid. What to do? Update to the supported Android OS version and HYPR version.
115166	Operation Failed. Please try again or contact your support for more detail.	Action data null. What to do? Update to the supported Android OS version and HYPR version.
115167	Operation Failed. Please try again or contact your support for more detail.	Action data invalid. What to do? Update to the supported Android OS version and HYPR version.
Cryptographic Checks (1152xx)
115200	Operation Failed. Please try again or contact your support for more detail.	Crypto issue with PKCS12 Certificate. What to do? Internal SDK error. Check the logs for more details.
115210	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115211	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115220	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115221	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115222	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115230	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115231	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115232	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115233	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115234	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115235	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115236	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115240	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115241	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115242	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115243	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115244	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115245	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115246	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115247	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115248	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115249	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115250	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115251	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
115252	Operation Failed. Please try again or contact your support for more detail.	Crypto Internal Error What to do? Internal SDK error. Check the logs for more details.
Database - Remote Device Checks (1153xx)
115300	Failed to add info to current device because current device is null.	What to do? Internal SDK error. Check the logs for more details.
115301	Operation Failed. Please try again or contact your support for more detail.	DB machine add info null exception. What to do? Internal SDK error. Check the logs for more details.
115302	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because machineId was empty. What to do? Internal SDK error. Check the logs for more details.
115303	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because machineName was empty. What to do? Internal SDK error. Check the logs for more details.
115304	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because machineType was empty. What to do? Internal SDK error. Check the logs for more details.
115305	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because machineUsername was empty. What to do? Internal SDK error. Check the logs for more details.
115306	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because sessionId was empty. What to do? Internal SDK error. Check the logs for more details.
115307	Operation Failed. Please try again or contact your support for more detail.	Failed to add info to current device because machine already exists. What to do? Internal SDK error. Check the logs for more details.
115308	Operation Failed. Please try again or contact your support for more detail.	DB machine set machine display name empty. What to do? Internal SDK error. Check the logs for more details.
115309	Operation Failed. Please try again or contact your support for more detail.	DB machine set machine pos not exist. What to do? Internal SDK error. Check the logs for more details.
115310	Operation Failed. Please try again or contact your support for more detail.	DB machine set machine id not exist. What to do? Internal SDK error. Check the logs for more details.
115330	Operation Failed. Please try again or contact your support for more detail.	DB user set id empty. What to do? Internal SDK error. Check the logs for more details.
115331	Operation Failed. Please try again or contact your support for more detail.	DB user get machine empty dbid param. What to do? Internal SDK error. Check the logs for more details.
115332	Operation Failed. Please try again or contact your support for more detail.	BD user get machine does not exist. What to do? Internal SDK error. Check the logs for more details.
115340	Operation Failed. Please try again or contact your support for more detail.	DB app profile add user exists. What to do? Internal SDK error. Check the logs for more details.
115341	Operation Failed. Please try again or contact your support for more detail.	DB app profile delete user by name not exists. What to do? Internal SDK error. Check the logs for more details.
115342	Operation Failed. Please try again or contact your support for more detail.	DB app profile delete user by id not exists. What to do? Internal SDK error. Check the logs for more details.
115343	Operation Failed. Please try again or contact your support for more detail.	DB app profile set user by name not exists. What to do? Internal SDK error. Check the logs for more details.
115344	Operation Failed. Please try again or contact your support for more detail.	DB app profile set user by pos not exists. What to do? Internal SDK error. Check the logs for more details.
115345	Operation Failed. Please try again or contact your support for more detail.	DB app profile get user dbid param empty. What to do? Internal SDK error. Check the logs for more details.
115346	Operation Failed. Please try again or contact your support for more detail.	DB app profile get user does not exist. What to do? Internal SDK error. Check the logs for more details.
115347	Operation Failed. Please try again or contact your support for more detail.	DB app profile get current user does not exist. What to do? Internal SDK error. Check the logs for more details.
115360	Operation Failed. Please try again or contact your support for more detail.	DB app profiles add app profile already exists. What to do? Internal SDK error. Check the logs for more details.
115361	Operation Failed. Please try again or contact your support for more detail.	DB app profiles delete app profile not exists. What to do? Internal SDK error. Check the logs for more details.
115362	Operation Failed. Please try again or contact your support for more detail.	DB app profiles set app profile by name not exists. What to do? Internal SDK error. Check the logs for more details.
115363	Operation Failed. Please try again or contact your support for more detail.	DB app profiles set app profile by url not exists. What to do? Internal SDK error. Check the logs for more details.
115364	Operation Failed. Please try again or contact your support for more detail.	DB app profiles set app profile by id not exists. What to do? Internal SDK error. Check the logs for more details.
115365	Operation Failed. Please try again or contact your support for more detail.	DB app profiles set app profile by position not exists. What to do? Internal SDK error. Check the logs for more details.
115366	Limit reached. Please remove a web account and try again.	DB app profiles web limit reached. What to do? Internal SDK error. Check the logs for more details.
115367	Limit reached. Please remove a paired computer and try again.	DB app profiles workstation limit reached. What to do? Internal SDK error. Check the logs for more details.
115368	Limit reached. Please remove a web account and try again.	DB app profiles web override invalid. What to do? Internal SDK error. Check the logs for more details.
115369	Limit reached. Please remove a paired computer and try again.	DB app profiles workstation override invalid. What to do? Internal SDK error. Check the logs for more details.
115370	Limit reached. Please remove a web account and try again.	DB app profiles web rp limit reached. What to do? Internal SDK error. Check the logs for more details.
115371	Limit reached. Please remove a paired computer and try again.	DB app profiles workstation rp limit reached. What to do? Internal SDK error. Check the logs for more details.
115372	Limit reached. Please remove a web account and try again.	DB app profiles web rp override invalid. What to do? Internal SDK error. Check the logs for more details.
115373	Limit reached. Please remove a paired computer and try again.	DB app profiles workstation rp override invalid. What to do? Internal SDK error. Check the logs for more details.
115374	Operation Failed. Please try again or contact your support for more detail.	DB app profile get app dbid param empty. What to do? Internal SDK error. Check the logs for more details.
115375	Operation Failed. Please try again or contact your support for more detail.	DB app profile get app does not exist.. What to do? Internal SDK error. Check the logs for more details.
115376	Operation Failed. Please try again or contact your support for more detail.	DB app profile get cur app not found. What to do? Internal SDK error. Check the logs for more details.
115377	Operation Failed. Please try again or contact your support for more detail.	DB app profile get user dbid param empty. What to do? Internal SDK error. Check the logs for more details.
115378	Operation Failed. Please try again or contact your support for more detail.	DB app profile get user does not exist.. What to do? Internal SDK error. Check the logs for more details.
115379	Operation Failed. Please try again or contact your support for more detail.	DB app profile get machine dbid param empty. What to do? Internal SDK error. Check the logs for more details.
115380	Operation Failed. Please try again or contact your support for more detail.	DB app profile get machine does not exist.. What to do? Internal SDK error. Check the logs for more details.
User Agent (1160xx)
116000	Operation Failed. Please try again or contact your support for more detail.	User Agent opdata invalid. What to do? Internal SDK error. Check the logs for more details.
116001	Operation Failed. Please try again or contact your support for more detail.	User Agent callback null. What to do? Internal SDK error. Check the logs for more details.
116002	Operation Failed. Please try again or contact your support for more detail.	User Agent request type invalid. What to do? Internal SDK error. Check the logs for more details.
116010	Operation Failed. Please try again or contact your support for more detail.	User Agent Op success method invalid. What to do? Internal SDK error. Check the logs for more details.
116011	Operation Failed. Please try again or contact your support for more detail.	User Agent Op device setup instance invalid. What to do? Internal SDK error. Check the logs for more details.
116012	Operation Failed. Please try again or contact your support for more detail.	User Agent Op api version invalid. What to do? Internal SDK error. Check the logs for more details.
116013	Operation Failed. Please try again or contact your support for more detail.	User Agent Op offline unlock machine invalid. What to do? Internal SDK error. Check the logs for more details.
116014	Operation Failed. Please try again or contact your support for more detail.	User Agent Op offline unlock prefetch request empty. What to do? Internal SDK error. Check the logs for more details.
116015	Operation Failed. Please try again or contact your support for more detail.	User Agent Op machine status instance invalid. What to do? Internal SDK error. Check the logs for more details.
116016	Operation Failed. Please try again or contact your support for more detail.	User Agent Op machine status exception. What to do? Internal SDK error. Check the logs for more details.
116017	Operation Failed. Please try again or contact your support for more detail.	User Agent Op machine status remove success. What to do? Internal SDK error. Check the logs for more details.
116018	Operation Failed. Please try again or contact your support for more detail.	User Agent Op update push token empty. What to do? Internal SDK error. Check the logs for more details.
116019	Operation Failed. Please try again or contact your support for more detail.	User Agent Op update push token app profile invalid. What to do? Internal SDK error. Check the logs for more details.
116020	Operation Failed. Please try again or contact your support for more detail.	User Agent Op fido operation aaidlist not supported. What to do? Internal SDK error. Check the logs for more details.
116021	Operation Failed. Please try again or contact your support for more detail.	User Agent Op fido operation request invalid. What to do? Internal SDK error. Check the logs for more details.
116022	Operation Failed. Please try again or contact your support for more detail.	User Agent Op fido operation instance invalid. What to do? Internal SDK error. Check the logs for more details.
Get Registrations AAIDs Activity (1161xx)
116100	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity opdata missing. What to do? Internal SDK error. Check the logs for more details.
116101	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity AAIDs JSON exception. What to do? Internal SDK error. Check the logs for more details.
116102	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity opdata null. What to do? Internal SDK error. Check the logs for more details.
116103	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity hyprpersona null. What to do? Internal SDK error. Check the logs for more details.
116104	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity activity regdata empty. What to do? Internal SDK error. Check the logs for more details.
116105	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity activity result request code invalid. What to do? Internal SDK error. Check the logs for more details.
116106	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity error result no status. What to do? Internal SDK error. Check the logs for more details.
116107	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity intent op null. What to do? Internal SDK error. Check the logs for more details.
116108	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity intent msg extra null. What to do? Internal SDK error. Check the logs for more details.
116109	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity intent uaf msg null. What to do? Internal SDK error. Check the logs for more details.
116110	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity fidointent type invalid. What to do? Internal SDK error. Check the logs for more details.
116111	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity callback invalid method. What to do? Internal SDK error. Check the logs for more details.
116112	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activitycallback instance invalid. What to do? Internal SDK error. Check the logs for more details.
116113	Operation Failed. Please try again or contact your support for more detail.	Get Registrations Activity dereg callback invalid method. What to do? Internal SDK error. Check the logs for more details.
Authenticators (111xxxx)
PIN Authenticator (1110xxx)
1110010	Authentication failed. Your PIN is incorrect. Please try again.	Authentication PIN incorrect. What to do? Your PIN is incorrect. Please try again.
1110020	Operation failed. Your PIN is incorrect. Please contact your support for more detail.	The PIN used during headless PIN registration was null. What to do? Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110030	Operation failed. Your PIN is incorrect. Please contact your support for more detail.	The PIN used during headless PIN authentication was null. What to do? Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110040	Operation failed. Your PIN is incorrect. Please contact your support for more detail.	The PIN used during Headless PIN Registration was invalid. What to do? Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
1110050	Operation failed. Your PIN is incorrect. Please contact your support for more detail.	The PIN used during headless PIN authentication was invalid. What to do? Make sure that you are using the correct PIN. If the issue persists, please contact your support for more detail.
Biometric Authenticator (1111xxx)
1111010	Operation failed. Biometric not recognized. Please try again.	Biometric not recognized. What to do? Biometric not recognized. Please try again.
1111011	Operation failed. The ANDROID_BIOMETRIC_PROMPT_SECURITY feature may not be supported by this device.	The feature ANDROID_BIOMETRIC_PROMPT_SECURITY is not supported on this device. What to do? Turn the ANDROID_BIOMETRIC_PROMPT_SECURITY feature off. Otherwise there is no other resolution for this device.
1111020	Operation failed. No biometrics found on this device. You must add one in your phone\'s settings.	No biometrics found on this device. What to do? No biometrics found on this device. You must add one in your phone's settings.
1111030	Operation failed. Too many failure attempts. Please wait to retry.	Too many failure attempts were made with the Biometric Prompt. What to do? Too many failure attempts. Please wait to retry.
1111040	Operation failed. Too many failure attempts. Biometric reader is locked. Please go to Android Settings and unlock biometrics.	There were more fingerprint failures after the first lockout, resulting in the fingerprint reader being permanently locked. What to do? Too many failure attempts. Fingerprint reader is locked. Please go to Android Settings and unlock fingerprint.
1111050	Operation failed. Your request to authenticate this device didn\'t complete in time. Please try again.	The biometric authentication took too long. What to do? Your request to authenticate this device didn't complete in time. Please try again.
1111060	Operation failed. Not enough storage is available. Please free up memory and try again.	Not enough device storage is available for the operation to proceed. What to do? Please free up disk space and try again.
1111070	Operation failed. A new biometric was added to the device. Please re-register.	A new biometric was added to the device and the FF is turned on to not allow that. What to do? Please re-register the device.
Face Authenticator (1112xxx)
1112010	Authentication failed. Something went wrong with your authentication method. Please try again.	Generic face registration failed with an unknown cause. What to do? Please try again. If the issue persists, please contact your support.
1112010	Registration failed. Something went wrong with your authentication method. Please try again.	Generic face authentication failed with an unknown cause. What to do? Please try again. If the issue persists, please contact your support.
1112020	Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.	The user was trying to authenticate with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face. What to do? 1. The user should try to authenticate again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.
1112020	Registration failed. Your request to enroll this device didn\'t complete in time. Please try again.	The user was trying to register with the Face Authenticator, but the authentication took longer than 30 seconds. This usually happens when someone is trying to authenticate with not registered biometrics or the camera couldn't recognize the user's face. What to do? 1. The user should try to register again and ensure that nothing prevents face recognition by the app. 2. The user should restart the device and try again if the steps above didn't help.
1112030	Authentication failed. Something went wrong with your authentication method. Please try again.	Face registration via Sensory failed. What to do? Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1112040	Operation failed. This app needs permission to use the camera. Please enable it in the device settings.	Sensory Face camera was denied when attempting to use face recognition. What to do? This app needs permission to use the camera. Please enable it in the device settings.
1112050	Authentication failed. No user registered with face authentication.	Sensory Face no face registered. What to do? Be sure you are registered for face recognition.
1112060	Operation failed. Camera is currently not available. Please close any application which may have the camera in use.	Physical hardware not available on device. What to do? Camera is currently not available. Please close any application which may have the camera in use.
1112070	Operation failed. Not enough storage is available. Please free up memory and try again.	This issue indicates that there is not enough storage available on device when attempting to use face recognition. What to do? Not enough storage is available. Please free up memory and try again.
Voice Authenticator (1113xxx)
1113010	Authentication failed. Something went wrong with your authentication method. Please try again.	Generic voice registration failed with an unknown cause. What to do? Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113010	Registration failed. Something went wrong with your authentication method. Please try again.	Generic voice authentication failed with an unknown cause. What to do? Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113020	Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.	Sensory Voice authentication timed out. What to do? Your request to authenticate with this device didn't complete in time. Please try again.
1113030	Authentication failed. Something went wrong with your authentication method. Please try again.	Voice registration failed due to Sensory returning this error code. What to do? Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113030	Registration failed. Something went wrong with your authentication method. Please try again.	Voice authentication failed due to Sensory returning this error code. What to do? Something went wrong with your authentication method. Please try again. If the issue persists, please contact your support.
1113040	Operation failed. This app needs permission to use the microphone. Please enable it in the device settings.	Sensory Voice was denied microphone permissions when attempting to use voice recognition. What to do? This app needs permission to use the microphone. Please enable it in the device settings.
1113050	Authentication failed. No user registered with voice authentication.	The user has not registered with voice authentication. What to do? Be sure that the user has registered voice authentication and try again.
1113060	Operation failed. Microphone is currently not available. Please close any application which may have the microphone in use.	Microphone is currently not available. What to do? Please close any application which may have the microphone in use.
1113070	Operation failed. Not enough storage is available. Please free up memory and try again.	This error indicates there is not enough storage available on device to complete an operation with the voice authenticator. What to do? Please free up memory and try again.
Palm Authenticator (1114xxx)
1114010	Registration failed. Something went wrong with your authentication method. Please try again.	Palm registration failed due to error. What to do? Something went wrong with your authentication method. Please try again.
1114020	Authentication failed. Something went wrong with your authentication method. Please try again.	Palm authentication failed due to error. What to do? Something went wrong with your authentication method. Please try again.
1114040	Operation failed. This app needs permission to use the camera. Please enable it in the device settings.	Palm permissions denied. What to do? This app needs permission to use the camera. Please enable it in the device settings.
1114050	Authentication failed. Your request to authenticate this device didn\'t complete in time. Please try again.	Your request to authenticate this device didn't complete in time. What to do? Your request to authenticate this device didn't complete in time. Please try again.
FIDO2 Errors (11200xxx)
11200000	`HYPR_DISPLAY_CODE_FIDO2_ERROR`	What to do? Try again or request support for more assistance.
11200001	`HYPR_DISPLAY_CODE_FIDO2_CALLBACK_NOT_SET`	What to do? Try again or request support for more assistance.
11200002	`HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NULL`	What to do? Try again or request support for more assistance.
11200003	`HYPR_DISPLAY_CODE_FIDO2_AUTH_USER_NOT_EXIST`	What to do? Try again or request support for more assistance.
11200004	`HYPR_DISPLAY_CODE_FIDO2_ACTIVITY_NULL`	What to do? Try again or request support for more assistance.
11200005	`HYPR_DISPLAY_CODE_FIDO2_MACHINE_USERNAME_NOT_EXIST`	What to do? Try again or request support for more assistance.
11200006	`HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_ENABLED`	What to do? Try again or request support for more assistance.
11200007	`HYPR_DISPLAY_CODE_FIDO2_IDP_NOT_CONTAIN_RPID`	What to do? Try again or request support for more assistance.
11200008	`HYPR_DISPLAY_CODE_FIDO2_CREDENTIAL_NOT_CREATED`	What to do? Try again or request support for more assistance.

HYPR for iOS / HYPR SDK for iOS

Code	Error	Cause and Resolution
10100	Parameters supplied were not valid for the specified operation	What to do? Try again or request support for more assistance.
10100	SHA256 result not available	What to do? Check debugger logs for more details.
10101	The registration operation failed	What to do? Try again or request support for more assistance.
10102	The authentication operation failed	What to do? Try again or request support for more assistance.
10102	The deregister operation failed	What to do? Try again or request support for more assistance.
10102	Unable to register the remote device	What to do? Try again or request support for more assistance.
10103	Deregistration failed	What to do? Please try again or request support for more assistance.
10104	Unable to register the remote device	What to do? Try again or request support for more assistance.
10105	Unable to register the remote device	What to do? Try again or request support for more assistance.
10106	Pairing failed	What to do? Please try again or request support for more assistance.
10107	Unable to unlock the computer due to the connectivity issues	What to do? Ensure that computer you're trying to login into is connected to the internet. Try to unlock the same computer again after 1 minute. Use the Offline PIN if the steps above didn't help.
10108	Unable to cancel the authorized unlock (eg. unlock windows machine)	What to do? It looks like you are offline, so we couldn't cancel the unlocking process. Check that you are connected to the internet and try again.
10109	Unable to complete the remote device authentication (eg. push notification-based operation for web login or transaction)	What to do? We couldn't reach your device to unlock it. Check that it's turned on, and that you are connected to the internet, then try again.
10110	Unable to complete the deregister of one or more remote devices	What to do? Check that you are connected to the internet and try again.
10111	No camera permissions were granted required by Sensory Face Authenticator.	What to do? Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
10112	Unable to successfully complete license setup	What to do? It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10113	Unable to successfully complete status request	What to do? It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10114	Unable to successfully complete reset app	What to do? It looks like you are offline, so we couldn't complete the pairing process. Check that you are connected to the internet and try again.
10128	Operation cancelled by user	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
10129	Data verification failed	What to do? Check debugger logs for more details.
10200	Secure Enclave failed	What to do? Check debugger logs for more details.
10201	ADP failed	What to do? Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
10300	Key not found	What to do? Check debugger logs for more details.
10999	The operation was cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
User Agent Errors (10100x-10107x)
101000	User Agent error	What to do? HYPRCore error
101001	FIDO Registration get request failed	What to do? Try again or request support for more assistance.
101002	FIDO Invalid UAF registration response received	What to do? Try again or request support for more assistance.
101003	FIDO Registration send request failed	What to do? Try again or request support for more assistance.
101004	FIDO Authentication get request failed	What to do? Try again or request support for more assistance.
101005	FIDO Invalid UAF authentication response received	What to do? Try again or request support for more assistance.
101006	FIDO Authentication send request failed	What to do? Try again or request support for more assistance.
101007	FIDO Deregistration get request failed	What to do? Try again or request support for more assistance.
101008	FIDO Invalid UAF deregistration response received	What to do? Try again or request support for more assistance.
101009	Remote Device setup request failed	What to do? Try again or request support for more assistance.
101010	Remote Device registration request failed	What to do? Try again or request support for more assistance.
101011	Remote Device registration for new user failed	What to do? Try again or request support for more assistance.
101012	Remote Device registration for existing user failed	What to do? Try again or request support for more assistance.
101013	Remote Device unlock authentication failed	What to do? Try again or request support for more assistance.
101014	Remote Device unlock failed	What to do? Try again or request support for more assistance.
101015	Remote Device Authentication HMACs generation failed	What to do? Try again or request support for more assistance.
101016	Remote Device unlock failed	What to do? Try again or request support for more assistance.
101017	Remote Device credentials not found during OOB authentication	What to do? Try again or request support for more assistance.
101018	Remote Device OOB authentication failed	What to do? Something went wrong with your authentication method. Please try again.
101019	No registered profiles found	What to do? Try again or request support for more assistance.
101020	Operation failed	What to do? Please try again or request support for more assistance.
101021	Remote Device status update failed	What to do? Try again or request support for more assistance.
101022	Remote Device Cancel unlock failed	This error indicates that the user was trying to cancel the authenticate request, but it failed due to the computer's connectivity issues. What to do? Wait 2 minutes and try again. If the issue persists, contact your Support to verify connectivity before trying again. If the issue persists, record the trace ID displayed on the error screen, and escalate to a Control Center administrator to analyze the logs.
101023	Operation failed	What to do? Please try again or request support for more assistance.
101024	Operation failed	What to do? Please try again or request support for more assistance.
101025	Operation failed	What to do? Please try again or request support for more assistance.
101026	Operation failed	What to do? Please try again or request support for more assistance.
101027	Operation failed	What to do? Please try again or request support for more assistance.
101028	Failed to save Remote Device session during setup	What to do? Try again or request support for more assistance.
101029	Operation failed	What to do? Please try again or request support for more assistance.
101030	Operation failed	What to do? Please try again or request support for more assistance.
101031	Attempt to lock an already locked workstation or the workstation does not exist.	What to do? Try again or request support for more assistance.
101032	Attempt to unlock an already unlocked workstation.	What to do? 1. Try to unlock the account again. 2. Attempt to restart the computer and initiate the unlock again.
101033	You've reached the limit of paired web accounts.	What to do? Unpair an account you're not using and try again.
101034	You've reached the limit of paired devices.	What to do? Unpair a computer you're not using and try again.
101035	Workstations limit reached	What to do? You've reached the limit of paired devices. Unpair a computer you're not using and try again.
101036	The account on the current server already paired. Users can't re-pair the same account, de-registration is needed first.	What to do? Remove this account before trying to pair again. Ensure that you don't have this account paired on mobile app already.
101037	The workstation on the current rp already paired	What to do? This computer is already paired with your HYPR app. You can unlock it from the home screen.
101038	This error means that Active Directory Services rejected the authentication or the certificate enrollment. Usually, this will accompany a 403 status code for the authorization request.	What to do? This error could indicate the misconfiguration of Active Directory Services and may require the system administrator to review logs for more information. For more details, please check HYPROneService, the HYPRCredProvider log files, and the Event Viewer logs from the workstation to which the user is trying to authenticate. Send obtained logs to HYPR Support for more assistance.
101039	Operation failed
101040	Offline token access problem.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
101041	Offline token access not available.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
101042	Offline token access not enabled.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
101043	Offline mode failed	What to do? Please try again or request support for more assistance.
101044	Offline mode failed	What to do? Please make sure you are connected to the internet, next time you are unlocking your computer.
101045	Authentication failed	What to do? We are unable to authenticate you due to an error. Please delete this workstation and re-pair.
101046	Operation failed	What to do? There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101047	Operation failed	What to do? There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101048	Operation failed	What to do? There seems to be an issue with your account. Please try again or unpair and re-pair this workstation. If problems persist, reach out to your support team for more information.
101049	Operation failed	What to do? Please try again or request support for more assistance.
101050	Invalid Deeplink	What to do? Please provide a valid deep link
101051	OOB Authentication cancelation failed.	What to do? 1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.
101052	Device registration cancelation failed.	What to do? 1. User should try again in 3 minutes. 2. If the problem is still happening then Admin need to collect logs and analyze it.
101053	Unable to find user account	What to do? Please try again or request support for more assistance.
101054	Authenticator is not registered	What to do? Please make sure that the authenticator is registered
101055	Push Notification Expired.	What to do? User should try to authenticate again.
101056	Remote Device lock failed.	What to do? Check if workstation has internet access - Try again or request support for more assistance
101057	Pending OOB Auth not supported for this machine type.	What to do? User should attempt to request pending OOB Authentication for web machines only.
101058	The session for this OOB Authentication request is handled already.	What to do? User should try to login trigger the login on the website one more time before trying to get the pending OOB Authentication request.
101059	Pending OOB Authentication error.	What to do? In most of the cases - because there is no pending auth at the moment, either user didn't trigger it from the web or it is expired already.
101060	We couldn’t lock your computer. Please try again later or contact your Admin if this keeps happening.	What to do? Check if workstation has internet access - Try again or request support for more assistance - check feature flags are enabled.
101061	Unknown QR code type.	What to do? Reach the support.
101062	If user has Domain machine registered for this user, the attempt to register VDI machine will fail.	What to do? Don't try to register VDI machine for the user with already registered Domain machine
101063	OOB mobile authentication failure request failed.	What to do? Failed to authenticate. User should try to authenticate again.
101064	HYPR App/SDK Version lower than supported during registration	What to do? Update HYPR App/SDK.
101065	iOS Version lower than supported during registration.	What to do? Update iOS version.
101066	HYPR App/SDK version lower than supported during authentication.	What to do? Update HYPR App/SDK
101067	iOS Version lower than supported during authentication.	What to do? Update iOS version.
101068	HYPR App/SDK Version and iOS lower than supported during registration.	What to do? Update HYPR App/SDK and iOS.
101069	HYPR App/SDK Version and iOS lower than supported during authentication.	What to do? Update HYPR App/SDK and iOS.
101070	Unlock failed. Unlock complete response new cert invalid.	What to do? Attempt to unlock again.
API / Endpoint Errors (101071-101074)
101071	No stored API token for protected endpoint.	What to do? Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.
101072	Failed to Get API Token from Server.	What to do? Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101073	Failed to Save API Token to Keychain.	What to do? Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101074	Protected endpoint failed with invalid token.	What to do? Ensure that Admin deploying HYPR on the Workstation has specified the correct InstallToken.
Out-of-Band / Push /Asynchronous Registration (101075-101079)
101075	Profile Not Found.	What to do? Restart the app and try to complete the same operation again. Contact HYPR Support if the issue is still happening.
101076	Auth QR code invalid	What to do? Try again or contact support
101077	App cannot retrieve auth payload using QR code data	What to do? Try again or contact support
101078	Auth payload invalid	What to do? Try again or contact support
101079	Auth payload session invalid	What to do? Try again or contact support
101080	RP client didn't initialize.	What to do? Try again or contact support
101081	async reg failed with unknown state	What to do? Try again or contact support
101082	Internal error	What to do? Try again or contact support
101083	async reg was canceled from the client side	What to do? Try again or contact support
101084	async reg timeout	What to do? Try again or contact support
101085	Authentication request type is not supported for workstation login	What to do? Use WFA unlock rather than web authentication for this application
101086	No pending push payloads available	What to do? Authentication on the website is not yet initiated
101087	Authentication cancelled. This feature is not enabled.	What to do? Authentication cancelled. This feature is not enabled.
101088	Workstation Not Ready - our workstation isn’t enabled yet. You’ll receive a notification when it’s ready. If it’s been longer than 24 hours, contact your admin.	This error is thrown when a user selects a pending workstation that has yet to receive a certificate. What to do? Try again or contact Support.
101089	Manual QR Code entry failed.	What to do? Wait a minute, then try again, making sure to be ready to type the code and any accompanying information within 1 minute from initiation.
101090	The user agent and the remote device are from different profiles.	What to do? Wait a minute, then try again. If the issue persists, contact an admin.
Relying Party Client / License Errors (102xxx)
102000	Relying Party Client error	What to do? HYPRCore error
102001	Request to the RP server failed	What to do? Try again or request support for more assistance.
102002	The mobile app has received an invalid payload from the server.	What to do? 1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.
102003	Parsing RP server response failed	What to do? Try again or request support for more assistance.
102500	License error	What to do? HYPRCore error
102501	Request to Licensing server failed	What to do? Try again or request support for more assistance.
102502	Parsing Licensing server response failed	What to do? Try again or request support for more assistance.
102503	Parsing Licensing server response failed	What to do? Try again or request support for more assistance.
HYPR Server Errors (103xxx)
103000	HYPRErrorServer	What to do? The server returned an error. Check underlying error for more detail
FIDO Client Errors (104xxx-106xxx)
UAF General (104000-104007)
104000	FIDO Client error	What to do? HYPRCore error
104001	FIDO UAF Protocol object missing/malformed. Usually this happens during the integration with the server.	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104002	FIDO UAF Protocol object missing/malformed	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104003	Invalid request type in the FIDO Client.	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104004	FIDO http used instead of https in UAF request	What to do? Ensure that you're using https FIDO Server URL and try again.
104005	FIDO Retrieving facets from url failed	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104006	FIDO Wrong number of facets retrieved from url	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104007	FIDO Wrong facets format or content	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
UAF - Registration (104008-104014)
104008	FIDO Invalid registration request	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104009	FIDO Failed to initialize ASM	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104010	FIDO no authenticators matched during registration	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104011	FIDO registration user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
104012	FIDO registration failed (multiple reasons)	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104013	FIDO registration ASM request invalid	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104014	FIDO registration UAF response invalid	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
UAF - Authentication (104015-104012)
104015	FIDO Invalid authentication request	What to do? Try again or request support for more assistance.
104016	FIDO Failed to initialize ASM	What to do? Try again or request support for more assistance.
104017	FIDO no authenticators matched during authentication	What to do? Try again or request support for more assistance.
104018	FIDO authentication user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
104019	FIDO authentication failed (multiple reasons)	What to do? Try again or request support for more assistance.
104020	FIDO authentication ASM request invalid	What to do? Try again or request support for more assistance.
104021	FIDO authentication UAF response invalid	What to do? Try again or request support for more assistance.
UAF- Deregistration (104022-104027)
104022	FIDO Invalid deregistration request	What to do? Try again or request support for more assistance.
104023	FIDO Failed to initialize ASM	What to do? Try again or request support for more assistance.
104024	FIDO deregistration failed (multiple reasons)	What to do? Try again or request support for more assistance.
104025	FIDO deregistration ASM request invalid	What to do? Try again or request support for more assistance.
104026	FIDO unknown operation	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
104027	FIDO Consumer’s AAID picker view controller doesn’t conform to HYPRAuthenticatorPicker category	What to do? 1. User should try again. 2. If the problem is still happening then Admin need to collect logs and analyze it.

104050	Operation failed.	This app needs permission to use the camera. Please enable it in the application's settings.
104060	Server Error.	Please try again or contact your Support for more details.
UAF ASM - Registration (10500x)
105000	UAF ASM Layer error	What to do? HYPRCore error
105001	FIDO Invalid registration ASM request	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105002	FIDO invalid registration ASM request	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105003	FIDO authenticator for index not found	What to do? Try again or request support for more assistance.
105004	FIDO cannot generate registration request	What to do? Try again or request support for more assistance.
105005	Error with ASM Registration	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105006	FIDO registration failed (multiple reasons)	What to do? Try again or request support for more assistance.
105007	FIDO registration user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
105008	FIDO required attestation not supported	What to do? Try again or request support for more assistance.
105009	Registration failed	What to do? Please try again or request support for more assistance.
UAF ASM - Authentication (105010 - 105022)
105010	FIDO Invalid authentication ASM request	What to do? 1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.
105011	FIDO invalid authentication ASM request	What to do? 1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105012	FIDO authenticator for index not found	What to do? 1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105013	FIDO authentication signing ASM request invalid	What to do? 1. User should restart the application and try to authenticate again. 2. Check debugger logs for more details.
105014	Authentication failed	What to do? Please try again or request support for more assistance.
105015	Authentication failed	What to do? Please try again or request support for more assistance.
105016	The user is trying to register with Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.	What to do? 1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
105017	FIDO authentication user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
105018	This error could happened when SDK Developer is trying to use unsupported FIDO command.	What to do? Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105019	FIDO required attestation not supported	What to do? Check debugger logs for more details.
105020	FIDO transaction content cannot be rendered.	What to do? Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105021	Unknown error occurred during the authentication.	What to do? 1. User should try to authenticate again. 2. User should restart the application and try again. 3. Admin should analyze Audit Trail logs for this user if the problem is still happening.
105022	FIDO cannot find key handles for the current username, aaid, keyIds.	What to do? 1. Ensure that user have registered with this account before 2. Try to re-register and try again 3. Check logs for more details.
UAF ASM- Deregistration (105023-105030)
105023	FIDO deregistration invalid ASM request type	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105024	FIDO deregistration invalid ASM request	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105025	FIDO deregistration authenticator not found	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105026	FIDO deregistration invalid ASM request	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105027	FIDO deregistration failed (multiple reasons)	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105028	FIDO deregistration cannot find key handles for the current aaid, keyIds	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105029	FIDO deregistration khAccessTokenHash from server is not equal to the local one	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105030	FIDO deregistration cannot delete public private key pair	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
UAF ASM - General (105031 - 105039)
105031	FIDO open settings invalid ASM request type	What to do? Try again or request support for more assistance.
105032	FIDO open settings authenticator not found	What to do? Try again or request support for more assistance.
105033	This error could happened when SDK Developer is trying to use unsupported FIDO command.	What to do? Check debugger logs for more details and make sure that implementation follows SDK documentation recommendations.
105034	FIDO open setting unknown error	What to do? Try again or request support for more assistance.
105035	FIDO get registration invalid ASM request	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105036	FIDO get registration invalid ASM request type	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
105037	FIDO get registration authenticator not found. Usually this error will occur when authentication policy has authenticators which are not available on user's device.	What to do? Admin should collect more information about user's device and ensure that authentication policy contains supported authentication method.
105038	FIDO get information invalid ASM request type	What to do? 1. User should try to register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
UAF Authenticator Layer (106xxx)
106000	UAF Authenticator Layer error	What to do? HYPRCore error
106001	FIDO registration invalid authenticator command	What to do? Try again or request support for more assistance.
106002	FIDO registration authenticator not found	What to do? Try again or request support for more assistance.
106003	FIDO registration no public key data found	What to do? Try again or request support for more assistance.
106004	FIDO registration no registration data found	What to do? Try again or request support for more assistance.
106005	FIDO registration no signed data created	What to do? Try again or request support for more assistance.
106006	FIDO registration no raw signature created	What to do? Try again or request support for more assistance.
106007	FIDO registration user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106008	FIDO registration failed	What to do? Try again or request support for more assistance.
106009	FIDO registration result unavailable	What to do? Try again or request support for more assistance.
106010	FIDO registration result unknown	What to do? Try again or request support for more assistance.
106011	FIDO registration user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106012	FIDO registration enrollment failed	What to do? Try again or request support for more assistance.
106013	FIDO registration enrollment unavailable	What to do? Try again or request support for more assistance.
106014	FIDO registration enrollment result unknown	What to do? Try again or request support for more assistance.
106015	FIDO registration user already enrolled	What to do? Try again or request support for more assistance.
106016	FIDO registration key generation failed	What to do? Try again or request support for more assistance.
106017	FIDO registration hashing and signing response error	What to do? Try again or request support for more assistance.
106018	FIDO deregistration invalid authenticator command	What to do? Try again or request support for more assistance.
106019	FIDO deregistration authenticator not found	What to do? Try again or request support for more assistance.
106020	FIDO authentication invalid sing command	What to do? Try again or request support for more assistance.
106021	FIDO authentication authenticator not found	What to do? Try again or request support for more assistance.
106022	FIDO authentication authenticator info not found	What to do? Try again or request support for more assistance.
106023	FIDO authentication user not enrolled	What to do? Try again or request support for more assistance.
106024	FIDO cannot find key handles for the current username, aaid, keyIds	What to do? Try again or request support for more assistance.
106025	FIDO sign hashing and signing response error	What to do? Try again or request support for more assistance.
106026	FIDO failed to sign the command	What to do? Try again or request support for more assistance.
106027	FIDO no raw signature created	What to do? Try again or request support for more assistance.
106028	FIDO sign unknown error	What to do? Try again or request support for more assistance.
106029	FIDO sign failed (multiple reasons)	What to do? Try again or request support for more assistance.
106030	FIDO sign user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106031	FIDO authentication user not enrolled	What to do? Try again or request support for more assistance.
106032	FIDO transaction sign unknown error	What to do? Try again or request support for more assistance.
106033	FIDO transaction sign failed (multiple reasons)	What to do? Try again or request support for more assistance.
106034	FIDO transaction content cannot be rendered	What to do? Try again or request support for more assistance.
106035	FIDO transaction sign user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
106036	FIDO get information invalid command	What to do? Try again or request support for more assistance.
106037	FIDO open settings invalid command	What to do? Try again or request support for more assistance.
106038	Operation canceled	What to do? Please try again or request support for more assistance.
106039	Operation canceled	What to do? Please try again or request support for more assistance.
Authenticators (107xxx)
107000	Authenticator Implementation error	What to do? HYPRCore error
FaceID (107001-107008)
107001	Face ID authenticator error. This is a system error returned by the iOS Interface communicating with Face ID Authenticator on the device.	What to do? Try again or request support for more assistance.
107002	Face ID authenticator not available. Usually this happens when iOS can't use Face ID. This can happened due to incomplete permissions or the problem with Face ID on this device.	What to do? 1. User should ensure that Face ID permissions are granted for this application in the device settings. 2. Ensure that Face ID can be used by any other application. 3. Reboot the device and try again.
107003	Face ID authenticator cannot render content	What to do? Try again or request support for more assistance.
107004	Face ID authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107005	Face ID biometric removal not supported	What to do? Try again or request support for more assistance.
107006	Face ID authenticator user already enrolled	What to do? Try again or request support for more assistance.
107007	Operation failed	What to do? Please try again or request support for more assistance.
107008	Operation failed	What to do? Please try again or request support for more assistance.
Fingerprint (107009-107016)
107009	Fingerprint authenticator error	What to do? Try again or request support for more assistance.
107010	Fingerprint authenticator not available	What to do? Navigate to device settings and make sure that Touch ID id registered. Restart the app and try to register/authenticate again.
107011	Fingerprint authenticator cannot render content	What to do? Try again or request support for more assistance.
107012	Fingerprint authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107013	Fingerprint biometric removal not supported	What to do? Try again or request support for more assistance.
107014	Fingerprint authenticator user already enrolled	What to do? Try again or request support for more assistance.
107015	Operation failed	What to do? Please try again or request support for more assistance.
107016	Operation failed	What to do? Please try again or request support for more assistance.
PIN (107017-107022)
107017	User is trying to register with PIN, but PIN authenticator user already enrolled	What to do? User should deregister before trying to register with this authenticator.
107018	PIN authenticator cannot render content.	What to do? 1. Try to re-register and try again 2. Check logs for more details.
107019	PIN authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107020	Authentication Policy contains PIN Authenticator, but PIN authenticator is not enrolled for this user.	What to do? User should register PIN or policy should be modified to include only registered authenticators.
107021	PIN authenticator user data deletion error	What to do? 1. User should try to de-register again. 2. If the problem is still happening then Admin need to collect logs and analyze it.
107022	PIN authenticator user not enrolled	What to do? User should register PIN or policy should be modified to include only registered authenticators.
107023	Fingerprint authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
More FaceID (107024-107038)
107024	Face ID authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107025	Face authenticator user already enrolled	What to do? User should deregister before trying to register with this authenticator.
107026	User is not enrolled with Face Authenticator.	What to do? Try again or request support for more assistance.
107027	Operation failed	What to do? Please try again or request support for more assistance.
107028	Face authenticator cannot render content	What to do? Try again or request support for more assistance.
107029	Face authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107030	Face authenticator user enrollment failed	What to do? Try again or request support for more assistance.
107031	Face authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107032	Face authenticator enrollment timeout	What to do? User should try to register again and ensure that registration done in 60 seconds or less.
107033	Face authenticator user enrollment result unknown	What to do? Try again or request support for more assistance.
107034	Face authenticator user verification failed	What to do? Try again or request support for more assistance.
107035	Face authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107036	Face authenticator verification timeout	What to do? Your request did not complete in time. Please try again.
107037	Face authenticator verification result unknown	What to do? Try again or request support for more assistance.
107038	Face authenticator user data migration to new version failed	What to do? Try again or request support for more assistance.
Voice (107040-107053)
107040	Voice authenticator user already enrolled. User is trying to register with Voice, but it's already enrolled.	What to do? User should remove existing registration before trying to register with this authenticator again.
107041	The user is trying to register with Voice Authenticator, but it's not registered. Usually, it happens when authentication policy contains Authenticator which wasn't registered or was removed by the user.	What to do? 1. Register Voice Authenticator and try again. 2. Modify Authentication policy to only include registered authenticators
107042	Voice authenticator failed to de-register.	What to do? 1. De-register Voice Authenticator and try again. 2. Analyze debugger logs for more details.
107043	Voice authenticator cannot render content.	What to do? Analyze SDK debugger logs and contact HYPR support for the assistance.
107044	Voice authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107045	Voice authenticator user enrollment failed.	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107046	Voice authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107047	Voice authenticator enrollment timeout. Usually, it happens when user didn't complete the enrollment process in 60 seconds.	What to do? User should try to register again in a quiet place and ensure that registration done in 60 seconds or less.
107048	Voice authenticator user enrollment result unknown. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.	What to do? 1. User should try to authenticate with Voice again. 2. Re-register if the problem still occurs. 3. Analyze SDK debugger logs and contact HYPR support for the assistance.
107049	Failed to authenticate the user with Voice. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.	What to do? User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107050	Voice authenticator user cancelled	What to do? User should try to perform the same action again. Make sure that user is not backgrounding the app during the operation and don't press cancel button at any point of the flow.
107051	Voice authenticator verification timeout. Usually, it happens when user didn't authenticate on time or tried to authenticate with not registered voice.	What to do? User should try to authenticate again in a quiet place and ensure that authentication done in 30 seconds or less.
107052	Voice authenticator verification failed with unknown error.	What to do? 1. User should try to authenticate again. 2. Admin should analyze SDK logs if the problem is still happening.
107053	Voice authenticator user data migration to new version failed. Usually, it happens after HYPR SDK upgrade.	What to do? Analyze SDK debugger logs and contact HYPR support for the assistance.
Headless PIN (107060-107067)
107060	Operation failed	What to do? Please try again or request support for more assistance.
107061	Operation failed	What to do? Please try again or request support for more assistance.
107062	Operation canceled	What to do? Please try again or request support for more assistance.
107063	Operation failed	What to do? Please try again or request support for more assistance.
107064	Operation failed	What to do? Please try again or request support for more assistance.
107065	Operation failed	What to do? Please try again or request support for more assistance.
107066	Operation failed	What to do? Please try again or request support for more assistance.
107067	Operation failed	What to do? Please try again or request support for more assistance.
Presence (107080-107083)
107080	Operation canceled	What to do? Please try again or request support for more assistance.
107081	Operation canceled	What to do? Please try again or request support for more assistance.
107082	Operation canceled	What to do? Please try again or request support for more assistance.
107083	Operation canceled	What to do? Please try again or request support for more assistance.
Still More FaceID (107084-107086)
107084	Operation failed	What to do? Please check if your passcode is already setup and try again.
107085	Operation failed	What to do? Biometry lockout - please lock the iPhone screen, unlock it using passcode and try again.
107086	Operation failed	What to do? Non-registered face is used to scan. Please use the correct face and try again.
Palm (1072xx)
107200	Operation failed	What to do? Please try again or request support for more assistance.
107201	Operation failed	What to do? Please try again or request support for more assistance.
107202	Operation canceled	What to do? Please try again or request support for more assistance.
107203	Operation failed	What to do? Please try again or request support for more assistance.
107204	Operation failed	What to do? Please try again or request support for more assistance.
107205	Operation failed	What to do? Please try again or request support for more assistance.
107206	Operation failed	What to do? Please try again or request support for more assistance.
107207	Operation failed	What to do? Please try again or request support for more assistance.
107208	Operation failed	What to do? Please try again or request support for more assistance.
107209	Operation failed	What to do? Please try again or request support for more assistance.
107210	Operation failed	What to do? Please try again or request support for more assistance.
107211	Operation failed	What to do? Please try again or request support for more assistance.
107212	Operation failed	What to do? Please try again or request support for more assistance.
107213	Operation failed	What to do? Please try again or request support for more assistance.
107214	Operation failed	What to do? Please try again or request support for more assistance.
107215	Operation failed	What to do? Please try again or request support for more assistance.
107216	Operation failed	What to do? Please try again or request support for more assistance.
107217	Operation failed	What to do? Please try again or request support for more assistance.
107218	Operation failed	What to do? Please try again or request support for more assistance.
107219	Operation failed	What to do? Please try again or request support for more assistance.
107220	Operation canceled	What to do? Please try again or request support for more assistance.
107221	Operation failed	What to do? Please try again or request support for more assistance.
107222	Operation failed	What to do? Please try again or request support for more assistance.
107223	Operation failed	What to do? Please try again or request support for more assistance.
107224	Operation failed	What to do? Please try again or request support for more assistance.
107225	Operation failed	What to do? Please try again or request support for more assistance.
107226	Operation failed	What to do? Please try again or request support for more assistance.
107227	Operation failed	What to do? Please try again or request support for more assistance.
107228	Operation failed	What to do? Please try again or request support for more assistance.
107229	Operation failed	What to do? Please try again or request support for more assistance.
107230	Operation failed	What to do? Please try again or request support for more assistance.
107231	Operation failed	What to do? Please try again or request support for more assistance.
107232	Operation failed	What to do? Please try again or request support for more assistance.
107233	Operation failed	What to do? Please try again or request support for more assistance.
107234	Operation failed	What to do? Please try again or request support for more assistance.
107235	Operation failed	What to do? Please try again or request support for more assistance.
107236	Operation failed	What to do? Please try again or request support for more assistance.
107240	Operation failed	What to do? Please try again or request support for more assistance.
107241	Operation canceled	What to do? Please try again or request support for more assistance.
107242	Operation failed	What to do? Please try again or request support for more assistance.
107243	Operation failed	What to do? Please try again or request support for more assistance.
HYPR ADP Access (108xxx)
108000	ADP not initialized	What to do? Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108001	ADP not available	What to do? Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
108002	ADP already initialized	What to do? Make sure that ADP initialized with correct configuration. Check debugger logs for more details.
Offline Mode (109xxx)
109000	Generic offline tokens error.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109001	No offline tokens received from server.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109002	No offline tokens auth received from server.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109003	No signing certificated received from server.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109004	Failed to store offline tokens.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109005	Failed to retrieve offline tokens.	What to do? Reach the support.
109006	The mobile app has received an invalid Offline PINs payload from the server.	What to do? 1. The user should restart the app and try again. 2. If it didn't resolve the issue, the user should unpair the computer and pair it again to solve this.
109007	No offline tokens left.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109008	Offline mode failed	What to do? Please try again or request support for more assistance.
109009	Offline mode failed	What to do? Please try again or request support for more assistance.
109010	Failed to store discarded offline tokens	What to do? Try one more time and if doesn't work reach the support.
109011	Tokens Base64URL invalid format.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109012	Offline token field missing in user profile.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109013	FIDO auth payload error while accessing offline tokens.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109014	UAF client response error while accessing offline tokens.	What to do? Try regular unlock before next offline token attempt and if doesn't work reach the support.
109015	Authentication canceled while accessing offline tokens.	What to do? User canceled the authentication, no action needed.
Offline Mode Key Agreement (1010xxx)
1010000	Offline mode failed	What to do? Please try again or request support for more assistance.
1010001	Offline mode failed	What to do? Please try again or request support for more assistance.
1010002	Offline mode failed	What to do? Please try again or request support for more assistance.
1010003	Offline mode failed	What to do? Please try again or request support for more assistance.
1010004	Failed to verify the public key for offline mode. Usually, it happens when authentication for the offline mode has failed.	What to do? User should try to authenticate again.
1010005	Offline mode failed	What to do? Please try again or request support for more assistance.
1010006	Offline mode failed	What to do? Please try again or request support for more assistance.
1010007	Offline mode failed	What to do? Please try again or request support for more assistance.
1010008	Offline mode failed	What to do? Please try again or request support for more assistance.
1010009	Offline mode failed	What to do? Please try again or request support for more assistance.
1010010	Offline mode failed	What to do? Please try again or request support for more assistance.
1010011	Random AES iv generation failed during certificate-based login.	What to do? Reach the support.
Audit Events (1011xxx)
1011000	Audit Event failed	What to do? Audit event failed. Please try again.
1011001	Audit Event failed	What to do? Audit event failed. Please try again.
1011002	Audit Event failed	What to do? Audit event failed. Please try again.
1011003	Audit Event failed	What to do? Audit event failed. Please try again.
HYPRCore Errors (1020xxx)
1020000	HMAC validation failed	What to do? 1. User should try again. 2. If the problem is still happening, ask an administrator to collect logs and analyze it.
Miscellaneous (1030xxx)
1030000	Server API version lower than supported by the SDK	What to do? Upgrade your server to use this Mobile SDK version.
1030001	Server API version higher than supported by the SDK	What to do? Update your mobile app and try again.
1030010	Not enough permissions to enable QR scanner. User declined to grant camera permissions.	What to do? Navigate to device settings and make sure that app has permissions to use the camera. Restart the app and try again when permissions were granted.
1030011	Endpoint Security feature flag Required	What to do? Feature flag `ENDPOINT_API_SECURITY_TOKEN_DEVICE` must be enabled for this flow.
1030012	Windows web enrollment feature flag required	What to do? Feature flag `WINDOWS_WEB_ENROLLMENT` must be enabled for this flow.
1030013	Invalid Registration Push Payload	What to do? Try again or contact Support.
1072037	Operation failed	What to do? Please try again or request support for more assistance.
1072038	Operation failed	What to do? Please try again or request support for more assistance.
1072039	Operation failed	What to do? Please try again or request support for more assistance.
Enterprise Passkey Error Codes (1030014-1030018)
1030014	Passkey registration failed.	What to do? Try again or contact Support.
1030015	The IdP for the passkey is not enabled.	What to do? Verify the IdP settings and connection, then try again.
1030016	You have attempted to login to a domain that is not allowed.	What to do? Login to a different domain. If the problem persists, contact an administrator.
1030017	You lack a credential for your passkey.	What to do? Try unpairing and pairing again. If the issue persists, contact an admin.
1030018	Passkey authentication failed.	What to do? Wait 1 minute and try again. If the issue persists, contact an admin.

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HYPR Error Codes Troubleshooting Table

Code Prefixes

HYPR Passwordless for Windows

Registration Error Codes (1520xxx)

Installation Token Error Codes (1521xxx)

Audit Event Error Codes (1522xxx)

Log Submission Error Codes (1523xxx)

Miscellaneous Errors (1530xxx+)

HYPR Passwordless for Mac

General Error Codes (1410xxx)

Registration / Authentication Error Codes(1420xxx, 1430xxx, 1440xxx, 1450xxx)

HYPRspeed (Desktop SSO) Error Codes (1460xxx)

General Error Codes (1470xxx)

HYPR Cloud / HYPR On Prem (Server)

RP Service Error Codes (1201xxx)

CC Service Error Codes (1202xxx)

FIDO2 Service Error Codes (1203xxx)

RADIUS Service Error Codes (1204xxx)

IdP Service Error Codes (1205xxx)

UAF Service Error Codes (1206xxx)

Identity Verification (IdV) Service Error Codes (1207xxx)

Certificate Authority (CA) Service Error Codes (1208xxx)

HYPR for Android / HYPR SDK for Android

ASM / Authentication Errors (112xxx)

FIDO Client Errors (113xxx)

General Errors (114xxx)

Push Errors (11411x)

Relying Party Adapter Errors (11412x-114139)

FIDO Payload Adapter Errors (11414x)

FIDO Client Adapter Errors (11415x)

FIDO Client Manager Errors (11416x-11417x)

FIDO Deregistration Activity (11418x-11419x)

Display Screen License PIN (11420x)

Display Screen Machine (11421x-11428x)

Operations Errors (114290-114999)

Operation - Authentication (11431x)

Operation - Deregistration (11432x)

Operation - Logging (11434x)

Operation - License Device Registration (11435x-11437x)

Operation - Web Deregistration (11438x-11439x)

Operation - Machine Status (11440x)

Operation - Unlock Canceled (11441x)

Operation - Unlock Complete (11442x)

Operation - Unlock (11443x)

Operation - Magic Link (11444x)

Operation - Server Information (11445x)

Operation - Push Token (11446x)

Operation - Registration Canceled (11447x)

Operation - Authentication Canceled (11448x)

Operation - Features (11449x)

Operation - Lock (11450x)

Operation - Pending Authentication (11451x)

Operation - Token Exchange (11452x)

Operation - Authentication Session (11453x)

Operation - Asynchronous Registration Start (11460x)

Operation - Async Reg Complete (11461x)

Operation - Log Submission (11462x)

Operation - Cert Retrieval (11463x)

Operation - Certificate Retrieval Confirmation (11464x)

Operation - Pending Authentication (11465x)

Operation - Web Status Registration (1146xx)

Action Checks (115xxx)

Cryptographic Checks (1152xx)

Database - Remote Device Checks (1153xx)

User Agent (1160xx)

Get Registrations AAIDs Activity (1161xx)

Authenticators (111xxxx)

PIN Authenticator (1110xxx)

Biometric Authenticator (1111xxx)

Face Authenticator (1112xxx)

Voice Authenticator (1113xxx)

Palm Authenticator (1114xxx)

FIDO2 Errors (11200xxx)

HYPR for iOS / HYPR SDK for iOS

User Agent Errors (10100x-10107x)

API / Endpoint Errors (101071-101074)

Out-of-Band / Push /Asynchronous Registration (101075-101079)

Relying Party Client / License Errors (102xxx)

HYPR Server Errors (103xxx)

FIDO Client Errors (104xxx-106xxx)

Registration / Authentication Error Codes
(1420xxx, 1430xxx, 1440xxx, 1450xxx)