Why might I see error code 1540001 on my workstation when pairing my mobile device?

Issue:

This error indicates the pairing process has been canceled. Typically this is a user driven action however there is a possibility the user did not mean to select this option.



Resolution:

Please follow these instructions in order to resolve the issue:

1. Wait 2 minutes and then proceed to unpair once again. This may allow enough time for pending requests to complete.

2. If the issue persists - identify at what step in pairing did the action cancel and inform your support team.

 

Additional Information:

Advanced troubleshooting

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