HYPR provides a wide range of support services to cater to your specific business needs. Options include:
- Standard Support includes business-hours coverage, access to the HYPR support portal, standard troubleshooting and technical assistance.
- Premium Support provides enhanced support including 24/7 coverage, with priority web and phone support, as well as technical and engineering support to ensure successful deployments and operationalization of HYPR solutions.
- Premium Support Plus provides elevated support beyond Premium Support including a dedicated Customer Success Manager to provide advocacy and insights as a trusted advisor.
- TAM is HYPR’s highest level of support which provides customers with a dedicated Technical Account Manager who works closely with you to ensure best practice guidelines are utilized for effective deployment and operation of HYPR solutions.