Does HYPR provide 24x7 support year-round?

HYPR provides a wide range of support services to cater to your specific business needs. Options include:

  • Standard Support includes business-hours coverage, access to the HYPR support portal, standard troubleshooting and technical assistance.

  • Premium Support provides enhanced support including 24/7 coverage, with priority web and phone support, as well as technical and engineering support to ensure successful deployments and operationalization of HYPR solutions.

  • Premium Support Plus provides elevated support beyond Premium Support including a dedicated Customer Success Manager to provide advocacy and insights as a trusted advisor.

  • TAM is HYPR’s highest level of support which provides customers with a dedicated Technical Account Manager who works closely with you to ensure best practice guidelines are utilized for effective deployment and operation of HYPR solutions.

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Download the HYPR Information Security FAQ

Learn More About HYPR Support & Customer Success

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