How can users report an error with the mobile app?

Overview

HYPR App provides an option to easily share debugging information with Admin using the integration with device mail client. 

 

Prerequisites 

Control Center Admin needs to set the support email.

Step 1: Login to the Control Center

Step 2: Navigate to UI Management tab

Step 3: Type your support email and save settings

 

Important

This needs to be configure before users have registered. You can't update the support email for already registered users.

Report an issue with the mobile app

Step 1: Open the mobile app

Step 2: Open the menu and click on Support button

Step 3: Click on Send button

Troubleshooting 

Users can't send the support email

User should add email account to the device in settings

Step 1: Navigate to device settings

Step 2: Click on Passwords & Accounts

Step 3: Add any account from the list and try to send report from the app again