How can users report an error with the mobile app?

Overview

HYPR App provides an option to easily share debugging information with Admin using the integration with device mail client. 

 

Prerequisites 

Control Center Admin needs to set the support email.

Step 1: Login to the Control Center

Step 2: Navigate to UI Management tab

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Step 3: Type your support email and save settings

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Important

This needs to be configure before users have registered. You can't update the support email for already registered users.

Report an issue with the mobile app

Step 1: Open the mobile app

Step 2: Open the menu and click on Support button

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Step 3: Click on Send button

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Troubleshooting 

Users can't send the support email

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User should add email account to the device in settings

Step 1: Navigate to device settings

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Step 2: Click on Passwords & Accounts

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Step 3: Add any account from the list and try to send report from the app againIMG_0126.PNGIMG_0127.PNG

 

 

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