What if I got a new phone?

To enroll a new smartphone, please access your HYPR Workforce Access application on your desktop or the HYPR device manager application in your SSO landing page. The application will ask you to pair a new device. Before selecting the “Pair a new device” button, ensure that you have already installed the HYPR mobile app by visiting the iOS or Google Play stores and downloading the app. Once the app is installed, select the “Pair New Phone” button.

The Workforce Access or Device Manager application will present a QR code for your mobile app to scan. In the mobile app, select the “+” button in the upper right corner. This will access your phone’s camera. Simply scan the QR code with your camera. Once scanned successfully, you have completed the HYPR enrollment of your new mobile device.

For more info on pairing, see the user guide.

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